Good service always very friendly staffs we like there customers services always very helpful and kind

I have been a City Priority client for a decade and I've never had an experience like I did in the last few months. I attempted to deposit $1,100 at one of the ATMs at this location back in March and during the process of depositing my money, it got jammed and never completed my transaction. The branch could not do anything and I was advised to open an investigation for provisional credit. I received a credit for the amount however it was debited from me and they only left me $40. First and foremost, I wouldn't waste gas to go and only deposit $40.. I appealed the determination however they have not been able to give me all my money. CitiBank is stealing money from me and I never thought I would experience something like this with a Bank, an institution we are supposed to trust with our money. CitiBank has had one of the worst customer service I have ever dealt with and has pushed me to take legal action against them because I haven't gotten anywhere with them. read more

Not sure if it's people or Citibank processes. There's still about 30-40 mins before closing, literally no other customer in the branch but they said I have to make an appointment and come back at a different time to add a joint account holder. It took less than 5 minutes to open a bank account in one of the neo banks. Either people or process has to change read more

Beware of monthly fees that will be charged. I'm much better off at a bank that cares about the banking relationship.

This bank has absolutely horrendous customer service. When the teller needed to have a manager authorize a transaction for me, the manager ( some lady) just looks up from her desks and says "we don't do that." Even though specifically on the Citibank website it says they do and also on the American Express website it says that Citibank does. The worst part...I bought them from Citibank at a different branch. Citibank has always had the worst reputation of customer service. Take your money to a credit union, or diversify over crypto currency and watch...later people like that manager (who wouldn't give me 2 seconds of her time) will be jobless when banking truly becomes decentralized. Good luck lady! Surprised you can even be in that position. No wonder this location has 2 stars....still rather generous. read more

Friendly and knowledgeable staff. Personal banker that helped me took time to explain all the benefits about the promotions I inquired about and introduced me to his manager Liz Perez. The manager is wonderful and very accommodating. Great and friendly branch; this branch will definitely be my go to. read more

Background: I saw someone at this branch last year, and they explained what kind of account I have and how to avoid the monthly service fee. Based on their advice, I transferred out a large amount of money and kept the minimum. I didn't think to follow up afterwards (I know, this part was on me). I checked my account recently, and noticed that I'm being charged a $25 monthly fee ever since I transferred out the money!!! So I called the 1-800 number and they only refunded $25. They suggested I call the branch. So I called the branch to make an appointment with the manager to see if they could refund a few more of the monthly fees, otherwise, I was planning to close out my account. Instead, I ended up talking to Nupam Gupta on the phone. She wanted to see if she can help me on the phone. I was a bit impatient with her, because I thought she wouldn't be able to help me over the phone, but she was very sweet. She said she would try to get as many fees refunded as she could but it was up to the back office. In the meantime, I transferred in enough money to avoid the monthly charges. And I avoided a time-consuming visit to the branch. Lo and behold, a few days later, 11 more $25 monthly charges got refunded to my account!!! It's really nice to see someone working extra hard to keep a customer, and in my case, it worked! Great service, Nupam Gupta!!! read more

Worst customer service. This is not a world class banking, and they don't care customer.

Citibank fraud department is totally incompetent, I mean really really really bad, so I thought maybe the local branch manager could help me. But they wont even call me back. Actually I dont know why I tried since the Fraud department already told me the local branch wont be able to help me, but a call back would have been nice. I would encourage people to look elsewhere for a bank. I for one, prefer Start One CU. So Much nicer than Citi. read more

I had been a customer for over 10 years. I never understood why so many bad reviews for this particular branch until more recently. The majority of the people here are good, but there are a few bad ones that give customers a really bad experience. The manager is always in hiding and what is her job. Sleeping in the back room???? read more

What a stupid company. I hope they go under. I was $11 under the monthly payment due to a calc error and sent another $500 3 days after the deadline. They raised my interest rate from 7% to 25%, gave me $300 in interest charges for the previous month, and a $39 late fee. Works out to 13990% interest on the $11 for the rest of the year. I called many, many times and figured out that they accept the following reasons and will return the rates: Hospitalization Death in the family Loss of job I was actually hospitalized during the period in question, so they lowered my rates back down. Then they closed my account after 11 years because "I rejected the change in terms." What a bunch of morons. Pay back your government loans and close yourself. read more

The store manager, Su, is very friendly and efficiently. Besides, every clerk in this branch is very helpful. My husband and I opened a checking / saving accounts, credit cards were done very smoothly and accurately. We awared there were lots of customers visiting this office. The clerks were very busy but always served with patience and smiling face to help customers. GREAT SERVICE. My personal's point, this branch needs to expand to handle the increasing customers. read more

Of all the Citibanks I've visited, this is the friendliest and most welcoming branch I've entered. The tellers are always ready to help and super friendly. One drawback is that sometimes they only have two tellers and the wait gets pretty long. read more

Extremely aggressive individuals explicitly displaying level of stress and bad PR. Didn't know Citibank has become this desperate. Waste of a prime location. read more

I hope there is 0 star on yelp. This is by far the worst bank I've ever been to. We are trying to close a CD account we went there by Saturday morning and got told they can't do it until the manager comes and the manager won't come till afternoon where they close at 2pm. So literally there is a 2hrs window when you can capture day rare manager. Then we called the phone number trying to close it. They said yes and they can do it immediately. Then the 2nd day we found that the account isn't closed correctly. We have to call again the. This whole thing messed up the history. Later on we have to prove the money we got is transferred from the CD account becuz the stupid system or them made the operation like we took the money out and put into the other account. The transaction history is broken. And the manager just tell us they can't see any history even without looking at the account. Until we insist to show us what lever info they can get and we do see the info we need. Idk how they survived so long or the whole bank industry just as shit as it is. Definitely will move away from citi. These whole thing wasted me a week. Not suggesting to anyone for sure. read more

I had an absolutely awful experience with Alicia. Clearly, I'm not the only one!! She has no business being in charge of anyone's finances let alone, be making money off of us. She makes big mistakes, takes no responsibility, and has zero compassion when her errors cause great hardship to families and estates. With all these reviews about how terrible she is, how does she still have a job?!?! read more

I had applied for a credit card through this branch, with an executive name Alicia. On my first visit, she did help me, but further along the application, she seemed not so interested. I had submitted all the necessary documents at the time of application, but still got a reply from the bank asking me for the same documents. When I asked Alicia if she can help me again, a week down the line, no answer to my call or email. Never replies to emails in the first go, need to keep asking her questions again and again. Never replies or calls back when a message is left for her on the bank phone, for the most part calls answered by her colleagues. I understand that the bank has certain policies while processing the credit card applications. But I don't understand why the people from the branch cannot give proper answer to any queries. Decided, not going ahead with the application. Sorry Citibank, you need to train your employees better. Update : I emailed this executive yesterday saying that I will not be going ahead with the application, I got a quick response from her saying "I do apologize and I regret losing your business. I have attempted to keep in contact with you but do to the high volume of clients I have had little time to do so. If in the future you need any assistance please do not hesitate to contact me." I don't know what to say.. happy to loose business are you Citibank? read more

Stupid bankers. They can't do simple tasks! I'm so angry at them right now. I went there to deposit some cash into my account. I had a check to be deposited into my account as well. The stupid old lady said there is some problem with account owner of the check. Ok, that's fine. I asked her to deposit the money into my account. I swiped my card and guess what, she deposited money into that check's account. I don't even know the account holder of that check, now I have to go back to the bank to figure out how I can get my money back. I don't know what will happen if that check's owner spends all my money. Bullshit. Frustrated at their carelessness. read more

Do NOT get a mortgage from this Citibank branch. I've been a top producing real estate agent for over 10 years and this was the worst bank I've ever had to deal with. We're 45 days into an escrow and they wont return calls or emails or communicate with me in ANY way. I'm not someone who calls and texts so often the lender cant even do their job. I get that we're all trying to close this. But when things dont go according to plan, you dont want to work with a company that hides and ignores you. Juan Sanchez was the loan officer but his management is involved too and still, they are incredibly unprofessional, so I say you should probably avoid Citibank altogether, but definitely avoid the Cupertino branch on StevensCreek. read more

I went in to update my W-9. The counter asked me for my SSN card! I said I could remember the number, but who would bring the card to the bank? The counter then refused to update my W-9. It was so strange here. I would never go to this Citibank anymore. read more

TO WHOM IT MAY CONCERN: I went to the Citibank located in Cupertino, California at Stevens Creek and Finch. I went in to the bank to make a payment on my CITI Diamond Preferred Rewards Credit Card. First off, I was the only person in line. Second, the teller was not paying attention to the line as she had a binder of paperwork in front of her. She noticed me after 2 or 3 minutes and called me over. She did not put aside the binder of paperwork, but, kept it in front of her. Therefore, I did not feel I had her full attention as deserved. She asked me what I wanted to do today. I informed her I wanted to make a payment on my Credit Card. She had me slide the Credit Card through the machine. I asked her how much is the minimum payment due. She informed me $26.00 and that it was due today. Then, she corrected her self and said it was due yesterday. Furthermore, she said, "its late" and continued specifying it was "1 day late". My thought in my head was, "Yes. I know. That is why I came in to the bank today to pay it in cash." What was worse, was that there were 3 customer behind me when she spoke. I handed her $31.00 and asked for $5.00 cash back. Then, she asked me, "You want to pay $31.00?" I said, "No. I want $5.00 back." I walked over to someone near the Citi Gold and spoke with a young man to inform him that it was embarrassing and unprofessional that she spoken out loud that I was "late" and "1 day late". Is this how a CITI Diamond Preferred Rewards Credit Cardholder should be treated? How do you expect to get more business when this is how you treat a new Bank Member of approximately 6 months? You should treat every customer and non customer that walks in the bank as if they were #1. You never know what money they have at other Financial Institutions. This type of thinking is due to the 3 years I worked at Wells Fargo Bank. I will be closing my bank accounts and keep all of my accounts at Wells Fargo Bank. Change is difficult for anyone. I thought I might try a new bank, Citibank, and move funds over once I felt comfortable. I will keep the Credit Card, but, I will no longer be using the checking and savings accounts. read more

Customer service is very friendly. I am not a fan of Citibank because they charge high fees. I was here to pay my Credit Card bills and it was done in less than 1 minute. I love efficient service. read more

This Citobank is one of the only few open on a Saturday. Due to all of the other retail closures, the wait is very long. I drove 30 mins to get there from my house. There were only 2 tellers. After waiting in line for 49 mins, with 2 young children, the teller was unable to help me due to a password issue. I was told I had to wait another 10-15 minutes. In reminded the teller at 10 minutes of waiting (now 40 mins waiting in the bank). Then again at 15 mins. The wait was often 7-12 people long. After 50 minutes, the teller was unable to assist me. It was a very simple easy transaction that should have only taken 2 minutes. All in all, 2 hours wasted. read more

This is the most terrible Citibank that I have visited. The bankers do things slowly and very unprofessional. The waiting time is long and they do not greet you or ask you to come back at later time. They just pretend that you aren't there. Apparently there is not enough of banker. Why such a big bank have such a terrible customer service. read more

Dont know when this branch will close down. Tellers are ok but it feels like a ghost-town inside. The bankers (those are the ones in the suits to the right as you enter) look bored with their jobs and sit poking at their computers with nary a customer in sight. Their service is pretty bad even when a customer comes to them. Once I had to wait upwards of 45 minutes to get a simple account servicing done coz this banker had no clue on how to use the systems. I guess Citi doesnt believe in training. She was constantly running to her manager to check on how to this and that. Also doesnt look like Citibank wants "normal" folks banking there... only if you have lots of money, they want you there else they almost look down on you. I am moving to Chase... they atleast want the common man in the bank branch. read more

do not do business at this branch office! the branch manager was rude and unprofessional. she told us that she needed an original signature to open an account and when we brought in a signed power of attorney prepared by our lawyer she wouldn't take it we had an extremely difficult time trying to establish a business account and the bank manager was not willing to make an international call to verify a client's identity. she said the bank cannot make international calls this branch office seems extremely short staffed and we were kept waiting for a long time read more

I jumped ship from Wells Fargo when Citibank was offering $200 to open an online account. I've been extremely happy with their online services and the service at this particular branch has always been good. I'm not a Chinese speaker, but I know that this branch conducts business in both English and Chinese, which is a very useful service to Cupertino's burgeoning Chinese community. read more

As loyalty Citibank customer for 25+ years, I have been banking with Cupertino branch for 7+ years. My experience with previous customer service and tellers are pretty pleasant. My recent visits to the Cupertino branch have shown to me, the whole branch has been changed, inexperienced tellers with an un-supportive customer service (he acts like he is the branch manager). Most of tellers are new, they have to check with colleague or so-called manager to confirm or get approval for each activity. So, be prepared for the long transaction time. At least those tellers are friendly. I have never seen such unresponsive/unfriendly/unprofessional customer service. I was there on Sat 9/13/14 and couldn't finish a POA transaction. It is understandable that bank need to locate the original POA document. I left my contact information and I do not get any update. I waited till Thursday 9/18/13, called branch several times. Phone calls were only being able to reach branch voice mail. Finally, I have to send email and get the update. Rich didn't even apology and claimed that he did respond (email), when I visit the branch on 9/20/2014. His attitude is so arrogant. I went to the branch on Saturday 9/20/2014 to finish the transaction. As I discussed on 9/13/14 visit, I need to change the account from CitiGold to basic account to avoid the fee. Till then, I was told that, as POA, I can't do it. I don't understand, if it is the case, why can't he tell me that, on my previous visit, when I told him the flow of transactions? During the conversation, he keep on conflicting himself about the option I can have. He even raises his voice during the conversation. I am not the banker, as a customer, we need clearly delivered information on what options we have, and make the decision. I am really disappointed how Citi bank would have such unprofessional customer service. He even bad mouth about ex-colleague who got the praise by customer, including me, on Yelp. Finally, I decided to wait for another lady, who was from other branch to support. Options are clearly explained in couple minutes. Thanks April. I hope things would get improved when the new branch manager on board. Otherwise, I would be next Chase customer. read more

This bank needs a new management/staff! I have dealt with Alicia multiple times in the past, she's by far the most unprofessional executive in this branch. Makes me wonder how some people get a job in the first place! read more

Citibank Executives must have been asleep during the class on Customer Service!! They now charge $30 per account if you don't keep $50K in each one! Have you noticed most of the branch hours changing to M-F 10-5 and closed on Sat (some are open 10-2!). Compare that service to Wells Fargo and Chase, open Mon-Sat 10-4 or 6 at all branches. read more

Discriminative Bank. I took my mom who is 71 years old to this bank to open a basic checking account. Banker didnt open an account for my mom becuase she is iranian. She said For Iranian people we should get approval first because of terrorism and money laundry. I am wondering how a 71 years lady who is even permenant resident in united state can be a terrorist? This is a big discrimination and Prejudice. I suggest to all iranian people to close their accounts if they already have an account with this bank and if not dont open any accounts with this bank for their discriminative policy. I opened an account for her with Chase without having any problems. I feel so sorry for managment of citi bank and their discriminative policy. Specifically for this location with their mean employees. read more

Citibank is seriously the worst, and I say that having four credit cards with them (and a now defunct checking account). They have awful customer service for their credit cards (some of their procedures are seriously so archaic and outdated that it's unbelievable that in this current age of technology that they're still so incompetent). My latest issue is with this particular branch and my husband. They had a promotion last year where if you opened an account for X amount that they would credit you $600, so my husband and I opened our accounts and held our amount there the mandatory 3 months (actually, held it far, far longer than that), except when he went to go close his account, we discovered that he never received his bonus. We contacted Linh, who assisted my husband, who contacted corporate, and told us that a check would be sent. We never received one, so we contacted her again, and was told that the check would be canceled and resent and we would receive it no later than last week. Well, guess what ! We never received anything, and then today she told my husband that she was leaving the company (shocker) and that we needed to handle this ourselves. This is completely unacceptable as this is our money, and it's fraud on their part. I've actually reported them to the FTC and other places as we have waited months for a resolution on this. Citibank needs to overnight us a check, with interest. Now. read more

The man who helped me was very nice. Recommended. Wait time might be long during peak hours

Don't go to this branch! And especially don't talk to the lady sits in the back of the tellers if you have any issue need to resolve. Unformtunately, she's the one who would come to ask if you need help if all other bankers are busy. Just tell her that, you want to talk to other bankers. I forgot her name, but will find out and post her name here. She is not helpful at all, and she doesn't have your interest in mind. She is from-bottom-of-her-heart "mean". She is the only reason keeps me away from this branch; otherwise Ken is nice. read more

I went to this branch on Stevens Creek in Cupertino because it is closest to my home and transaction has to be done within next hour. I had custodian account for my son as CD account which matured and I wanted to put the money in regular passbook account. Today was last day to do that otherwise it would automatically renew to one year CD. I spent 15 minutes explaining that I like new account on my and my son name. Teller called 2 other seniors, one I think manager to ask how to do it. I was told my son has to be there also to open new account although I have opened new joint account before with presence of other. Then I told her just transfer money from CD to my checking account. They agreed and it was done. I trusted them and did not pay much attention to balances. I came home and noticed balance was not correct. I looked on line in my accounts and noticed instead of transferring money from CD she transferred all money from my savings account to my checking. What a waste of my time. Now I have to pay penalty to close CD. Normally I never had problem with other Citi branches but this branch seems like does business Chinese style. read more