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    Citibank

    1.9 (35 reviews)
    Closed 10:00 am - 2:00 pm

    Services - Citibank

    Personal banking

    Citibank Photos

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    6 months ago

    Good service always very friendly staffs we like there customers services always very helpful and kind

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    2 years ago

    Helpful 2
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    2 years ago

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    3 years ago

    Beware of monthly fees that will be charged. I'm much better off at a bank that cares about the banking relationship.

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    8 years ago

    Helpful 4
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    5 years ago

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    6 years ago

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    4 years ago

    Worst customer service. This is not a world class banking, and they don't care customer.

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    7 years ago

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    5 years ago

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    17 years ago

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    10 years ago

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    16 years ago

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    9 years ago

    Helpful 2
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    7 years ago

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    9 years ago

    Helpful 2
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    10 years ago

    Helpful 4
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    11 years ago

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    12 years ago

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    11 years ago

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    15 years ago

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    14 years ago

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    10 years ago

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    12 years ago

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    16 years ago

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    10 years ago

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    18 years ago

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    12 years ago

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    10 years ago

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    11 years ago

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    10 years ago

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    9 years ago

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    10 years ago

    The man who helped me was very nice. Recommended. Wait time might be long during peak hours

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    13 years ago

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    13 years ago

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    Ask the Community - Citibank

    Review Highlights - Citibank

    I jumped ship from Wells Fargo when Citibank was offering $200 to open an online account.

    Mentioned in 2 reviews

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    Chase Bank - The logo.

    Chase Bank

    (24 reviews)

    I've only used the ATM at this Chase location, but it's always been a smooth experience. There's…read moreplenty of parking available, and the ATM has always been stocked with cash when I've needed it.

    Have been doing business at this branch for close to 15 years, its always been pretty inconsistent…read moreexperience. The staff here do not know how to service customer needs, let alone problem solving. I usually avoid the in-person if I can do the transaction at the ATM outside or online and only go inside after postponing the visit a few times I think they staff bottom of the barrel associates or new recruits here. - If your tax return check is made to you and your spouse: Some years they accept it, and some years the clerk's eyes start spinning and you can see them twisting into a pretzel, gasping for air before saying its not possible unless both individuals are present and offer two forms of Ids or have a joint account. All this moronic drill for a deposit. not withdrawal! I've found a way around this whole stupidity. Use the front ATM for depositing the joint refund check and not suffer the idiots inside! - I was there today for a 5 mins job of servicing my son's UTMA account as he just turned 18. The staff were uncooperative and sighted they have appointments and come back later. And spent time arguing for over 10 mins and could have helped me during that time. Their staff at the counters are strictly for performing the tasks that an ATM does + issuing cashier check. Nothing else. I turns out they can do one more thing: closing the account (another 5 mins job!), which I was able to do and deposited the proceeds to my son's other account. Guess where?at the front ATM!

    Chase Bank

    Chase Bank

    (17 reviews)

    i went to Chase Sunnyvale today to do a currency exchange. I had a fair amount of foreign currency…read moreI wanted to exchange so was already a bit reluctant about exchange rate fees/spread losses, expecting Chase to take a bit over 10% to do the transaction. I was helped by Mateo, who patiently went through the process with me, including counting my money multiple times to verify that the amounts were correct (note: the bill counter for US bills will miscount the number of bills so make sure to know how much you have beforehand and ask for a hand count verification), and to process it. He was patient and never made me feel pressured or guilty for taking a long time. Afterwards, I got back home and found out I could get a better rate elsewhere by calling around (this would have saved me hundreds of dollars) and so I immediately called Chase Sunnyvale to see if they could reverse the transaction. The woman who picked up the phone helpfully figured out that they could make it happen as long as I came back ASAP with receipts (before the computer was "logged out"). I quickly drove back and was promptly helped by both the woman who answered my phone call and Mateo. They were professional and courteous even though they spent a lot of time for essentially no net transaction. In short, I came away feeling like they cared about me as a customer and weren't concerned about being inconvenienced. Overall, they saved me from feeling upset about myself for not doing more research on exchange options, and that earned my trust and continued good will. I know not all places and not all people would be so willing to help so thank you Mateo and woman whose name I don't know!

    Sucks that I have to pay $10 for a cashiers check when I just paid $3 (at another Chase) to get 3…read morepersonal checks, especially since apparently I have enough money that I can upgrade my account to get the fee waived but I'd need to talk to a banker (not sure why they couldn't just waive the fee then and there) but the teller was kind and explained the "workaround" well. Also, they have treats.

    Citibank - banks - Updated June 2026

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