Review #288 - 2018 I…read moreonly come to the bank once a month at the most, and each time it seems to be getting slower and slower. The last time I came here, there was only one teller and no one bothered to help her even though there were a few customers in line who've been waiting for about 15-20 minutes. I'm sure that the branch manager can do a teller's job just fine, when there's not enough people working, especially since I was told that the other teller called in sick. As a manager, it's his/her job to ensure that all customers are taken care of in a timely manner. Whether he/she has to step it up and do the teller's job for the day when needed, or call in another person to help out. When there are three people sitting at their desks and only one teller working, it kind of makes a person wonder what our fees are paying for.

Hire more tellers and staff! Shameful!…read moreAre you trying to squeeze the employees you have so you can just pocket more money? Do you have skeleton crew at the branches and Administration making big salaries? You make customer service suck! Without the customer, you have no business! Hire more staff! I'm sick of Bank of America and most banks. PUT THE CUSTOMER FIRST!! Good God

I haven't been been inside a Wells Fargo bank in a while, and they did a great job today of…read morereminding me why. There was 4 people waiting in line, 5 bank employees, and only one person working. Eventually, another woman offered to help but with very limited assistance. It's pretty aggravating to see so many bank employees behind the counter, and nobody offering to help. Eventually, after we waited for almost 20 minutes, one person, I think the manager, offered to help. She was very helpful and sweet. But it was very aggravating to wait that long to get assistance from somebody. Definitely not a great experience. More grateful, now than ever, that K don't have to visit this branch often.

DO NOT deposit here…read more The speed with which the new accounts staff works could be described as a mix of molasses and quick sand. The first day took TWO HOURS. Today, we are going on an hour and counting. That's THREE+ HOURS to give them money they'll accrue interest on. Sadly, I overheard another patron who had all of their business and personal accounts locked up online. Wells was unable to unfreeze the account so turned him away without access his own funds. O.M.G.! What a shame. Twenty years ago, WF was a respected financial institution. Today, they should be avoided when other options exist.

This review is based on several interactions starting at the beginning of this year…read more The past three times I have been to the ATM at this location it has been out of service, unable to dispense cash, or out of envelopes, and not because of regular maintenance. I have asked twice at this branch for a customer service manager to call me back to straighten out some customer service issues and I still haven't been called back several months later. The checks and debit card that I ordered in February never arrived. It's difficult for me to use my account without either but if they don't want me to use my account, they sure are succeeding.

Short story: Bank of the West took a $400 application fee from me before fully disclosing what they…read morecould and couldn't do and then they were too stubborn to work with after that. Details: after I paid the $400 application fee they wanted me to put in a heater in my house which they should've brought up prior to taking my money. It's understandable that they'd want a heater put in but they insisted that I get a permit to do it. I gave them 3 choices: - allow me to do the heater without permits (since I was concerned about the inspector calling out other issues), - refund my $400 or - apply the $400 to a new loan application. They stubbornly refused all three. It was unprofessional of them that they did not make sure there were going to be any issues like this prior to spending my $400 IMO yet they refused to take any responsibility for their actions. I should also add that Bank of the West has dicked me around 2 years ago as well: after paying and applying for a loan they jacked up the closing costs by another $1200 and didn't tell me until the day of signing!

Excellent staff and service at this location. Even when busy. This is one of those cases where if…read moreyou need some help it is best to schedule the appointment. Given how flaky the chase appointment system can be it is always best to call them if you don't get an email verification (or whatever way you wanted to be contacted). Have done business with them on many occasions and they have always been professional, polite and on time. Overall in spite of this place being busy they do a good job.

I would give them no stars if it was possible. I closed a…read moresavings and checking account with them July 23rd. I have yet to receive my 3k despite many visits in person and over the phone. The "bankers" seem to lack training and authorization to do anything. They are always on the phone asking for permission/authorization. There is a real lack of common sense and follow through. I think Lafayette would be better without them preying on potential customers. Avoid them and save yourself the hassle.

We came to this bank to change some names on a few accounts. We were working with Christina, a…read moreteller who was very helpful until the branch services manager Andrea Imada came over sent Christina to lunch and said instead she would help us. She took our paperwork, walked over to her desk and before we could even sit down, she said I'm not going to help you and I don't want any arguments. I asked her exactly why she would not help us and she said she did not want to argue and asked us to leave. I told her that this is ridiculous. She couldn't even explain why she wasn't gonna help us. She offered her manager's contact information as if the whole thing was a joke to her and nothing would happen to her. The whole incident was very bizarre. I feel that drugs and or alcohol may be influencing her judgment. I called the mechanics bank customer service line and was told that this may take weeks to follow up with. I would not recommend anybody go to this branch. She also took all of my personal information, Social Security number address, phone number numbers emails and she stuffed them in her desk. So now I get to worry about all that.

I'm sorry, this really is a dreadful little branch. What was a simple transaction issue took…read moreforever and I even had to return to the bank x2. They would do themselves a favor and install the ATM outside since there are no Saturday hours. I guess they're concerned about crime in Orinda.

Fantastic staff! Brian saved my life by helping me u before international travel ! Can't thank…read morethem enough!

Very unhelpful and bizarre customer service! I used the ATM inside the bank to pull cash out for…read moreteacher gifts for my son's preschool class. There was no option for $50s (I needed 4 $50s), and took the cash I had pulled out to the teller. The teller informs me that the max she can exchange is $100. At first I think she is joking because it is so ridiculous, so then I recap that I literally just pulled cash out of Chase's ATM, and walked 3 steps to her. There are no other customers in the bank, so she was able to witness this whole scenario. She tells me to put my card into her card feeder and request more cash. I tell her no, I don't want more cash, nor do I want to incur another ATM fee as I did not use a Chase card. She then proceeds to say she can only help me if I have a Chase credit card. I inform her that we have a mortgage with Chase, but its under my husband's name; however we have the same last name. Another employee comes over, and I thought this person would be more reasonable, but no - says they won't help. Absolutely ridiculous!

Thank you Liz for providing excellent customer service last week while I was making a deposit…read more Sometimes the simplest transactions can take several steps and there's always a protocol to follow and you made all the difference with your engaging conversation and friendly disposition. Keep up the good work my fellow Gemini! Oh, and we're the superior sign and I hope to take your picture for a Gemini year book!

Seriously incompetent staff. Refused to add a spouse to my account even after presenting legal…read moredocumentation of marriage from State of CA, a social security card and multiple pieces of information verifying our address including credit cards sent from Chase! Insisted on us providing a utility bill which would be impossible given my spouse just moved here from another country but is here legally via marriage based green card. Didn't even consider making a phone call to advocate for us. Totally patronizing and condescending manager. We went across the street to another bank and opened a new account without issue. Expected better from Chase.

Working with Mejgan was an absolute pleasure. She was professional, efficient, and made a complex…read morefinancial process feel straightforward and stress-free. Thank you, Mejgan!

My wife and I have been members of this credit union for decades, having generally positive…read moreexperiences. Then Berkeley changed the street, eliminating virtually all parking, which was not the fault of 1st United. But 1st United abandoned their Berkeley clientele by closing the branch in mid-2025, flatly stating that folks should use the Oakland branch. Bad business; ready to move my money...

Got a document notarized…read more Easy appointment online, walked in and got I done. Easy peasy.

I am no longer a customer of WFB due to their unethical business practices and have been a victim…read moreof same recently. I got a letter from them saying that they had signed me up for Identity Theft Protection product that I never signed up for - got two letters so they signed me up for this twice and they are going to reimburse me for the costs of this. I was supposed to receive the payments in January 2024 but have not yet and when I call to follow up the payments are still pending. So they cannot even make restitution in a timely manner. I am glad I switched from this bank. I am usually a very low key customer and had banked with them for years but this signing people up for products that they do not want is totally unethical and a really poor business practice. It is dishonest. About this branch though - I alway got good service here and the people are really nice so I will add stars for that. The tellers here are really nice. I am adding a star for the people who work in this branch.