A friend suggested I try Van Dorn Auto Repair. I have been there for everything from big issues to…read moreregular maintenance. Every time I am treated with respect and professionalism. They have a nice waiting room and I can either wait or drop off my vehicle. They have fixed all my van's issues in a timely manner which I appreciate. Good value for quality car care. My Honda Odyssey is almost 20 years old but runs like a top! Over 220,000 miles and still going strong partically because I receive such good service at Van Dorn Auto Repair.

I have been coming to this repair shop for several years now. This is by far the best shop in town;…read morethe staff are friendly, courteous, communicative, responsive, and above all else HONEST about what is required for your vehicle to be fixed. I would highly recommend anyone looking to have a great mechanic to give this shop a call.

These guys are truly amazing. Long story short I used to live in Arlington and found an amazing and…read moresuper honest mechanic. When we moved to Falls Church a few years ago my car kept dying. I would have it towed to my old guys but the Uber rides were getting expensive. So finally I had it take to NOVA family auto. They gave me a quote. I then was able to drive my car to my old guys I loved and didn't tell them I had the NOVA family auto quote...my old guy's quote was exact same work and a bit more money! Recently the dealership refused to replace a failed airbag...and wanted $3k because the sensor was in the seat and swore I had to get a new seat. NOVA family auto called and tried to negotiate with my warranty company (something they volunteered to do). That didn't work but they came up with an idea to buy a used seat for far less and installed it for a small fee. These guys are actually honest mechanics! It sucks when your car has issues and suddenly you are out a lot of money BUT there is something about having the piece of mind knowing you aren't also getting ripped off!

We've had some great work done there! Carl is great! but he was away when our check engine light '…read morecame on.. NOVA told us we needed $2,500 worth of engine work.. we went to double check with another shop that same day.. and they said we needed new ignition coil repairs - cost $250.. double check that 'check engine light!'

Ladies -- highly recommend. Fair, honest pricing, quick service, and genuinely friendly,…read moreprofessional staff.

I'm not one to go out of my way to write a bad review, but I found my experience with this auto…read moreshop to be particularly bad and want to make people aware of what they will potentially be dealing with. I was having problems with my battery, so I took my car here. They told me I needed a new battery. First of all, the price they wanted to charge me for the battery was significantly higher than anything I could find online, so I asked them to find a cheaper one. They did so, and I chalked that up to not being a car guy and the fact that after all, the shop does need to make money, which I understand. My understanding is that it's pretty standard for the diagnosis fee to be applied to repairs across many auto shops, and this shop advertises that right on their wall. It was one of the reasons I chose to give them my business. So when I saw the diagnostic fee not applied whatsoever to my final bill (400+ for them to change a battery), I asked them why. I got "oh I can do a $70 discount", as if they were doing me a favor. I told them that they advertise applying the diagnosis fee towards the total bill, to which they said "that is not true", and I told them it's right on their wall, which apparently the guy on the phone wasn't aware of. I ended up getting to talk to the "manager", who was pretty argumentative with me, and also tried to deny the existence of the advertisement. When I told him that I saw it with my own two eyes, he then tried to debate me on the definition of "advertising". He then said that the policy of applying the diagnostic fee towards the bill only applies for bills over either 1k or 10k (can't remember which it was). Whatever, I just wanted to be done with them at this point, so I took the $70 discount and moved on with my life. Or so I thought. I recently went to get in my car after letting it sit for a few days only for it to not start up (the original problem I took my car into this shop for). It was dead dead, couldn't even be jumped. I eventually called triple A, and they got it to start with their power jumper. I got a battery test done, and although the battery was fine, there is apparently an issue with the charging system. It sucks, but because of my original experience with this shop, I can't help but wonder if this was the issue from the start.. but obviously, I can't say so for sure, so take it with a grain of salt. I will say, the mechanics and desk workers themselves were quite friendly, but the manager was more interested in debating me than honoring what's on his own wall. Not a great experience overall.

***Updating my review from nearly ten years ago (Sep. 2016)***…read more This place is off the chain GREAT. What's it worth to you to have a shop in the neighborhood that you trust, whose techs do quality work they stand behind, at a fair price? Benny, Elijah, Frank, Rubis, Steve (my Vette mechanic)... All great guys who have never failed to treat me right and get me back on the road. This has been my go-to place for many years and I have no intention of changing that. Thank you Community Car Care.

Service was completed when promised and did not go over the quoted price. The staff was courteous…read moreand professional.

This is the place for quality work and perfect service, and the price is competitive,…read more I had my car fixed at this shop. And the job was perfectly done, they are honest, professional and extremely patient with customer. Great service.... they do it all.... honest.... professional... fair price.

A small auto shop that is professional and reliable. They seem honest and they don't try to sell me…read moreon the services I don't need like so many other places do. Gentlemen at this place also work very hard and even worked past their hours to service my car. Overall great experience and excellent customer service and work.

They are BMW and Mercedes specialists, and are very knowledgeable and trustworthy. If you have an…read moreolder BMW that you want to keep running great, J&F is fantastic

These guys know their cars. Greg helped my son (living in Texas) diagnose a problem with his car…read morejust by hearing what the car was doing. The diagnostics the tech ran at the shop confirmed Greg's suspicions. Experience speaks volumes.

1 star. Absolutely terrible experience…read more I brought my BMW here thinking I would save money compared to the dealership. Big mistake. They quoted me around $2,950 for an oil housing replacement, while the dealership quoted $3,000. So there is basically no price advantage at all. Then it got worse. On the first day, they gave me my car back without the underbody cover at all. When I came to pick it up, I clearly told them that I would take the cover myself and they didn't need to install anything, but instead they handed me someone else's cover, which does not even fit my car. On top of that, I had insurance that was supposed to cover specific damage, but they opened a claim for everything they possibly could, creating unnecessary complications. I would not recommend it to anyone.

Had an emergency tire situation and took my Mercedes GLE350 in on a Monday morning with no…read moreappointment. Had to replace a broken valve stem. The ordered the part and changed my oil and repaired the tire in under 3 hours. Todd the service manager was friendly, honest and easy to talk with. Will definitely return for my next service!

Honest mechanics that didn't try to sell me on a repair I did not need, and charged a very…read moreappropriate diagnostic fee for the services administered. I went in due to some brake concerns, and I was informed that it was just corrosion on my front rotors due to a lack of driving. To resolve the issue, they recommended pumping breaks a little harder to help the pad make better contact with the rotor. Will come again for future business

My auto ac had ceased to blow cold air. I made an appt and took it in last Tuesday at 8:00 am…read more First time there; they listened to my report; told me what they would do to diagnose the cause; and had it done almost immediately . All it needed was some refrigerant; and they added a dye in order to determine if there was a slow leak somewhere in the system. Five days have gone by and so far, so good. No BS ; no additional charges or suggested service- even though I suggested perhaps belts and hoses might need replacement. Labor and parts came to $238- eminently fair and reasonable.