It's rare (unheard of, really) that I visit a business and leave with an experience that makes me…read moresincerely wish for its longevity, but that's how I feel about EZ Tire Stop. I stopped by in the AM for an oil change. I didn't make an appointment beforehand or anything, but they were happy to accommodate. But as it turns out, it was quite early for an oil change and I didn't need it. They reset my car system sensor so the alert disappeared and sent me on my way, no charge. This was my second time visiting, and I think it'll be my go-to for car maintenance from now on. I'll gladly support this business.

Beware! Very Shady! Incompetent! Unprofessional!…read more Disrespectful! No Customer Service Care! No apology! Do not come here! I absolutely will sue them at the Pasadena Courthouse! Visited today 3/17/2026, after speaking with Matt the day before. I brought in brand new 21 inch Tesla rear wheels and Michelin PS4 tires for installation on my car. I drove over an hour from Chatsworth, California to this location so that they could use the Hunter Revolution machine, specifically to avoid damaging my wheels. Nevertheless, Matt, if it's his real name, severely damaged my new wheel near the wheel center cap area with the machine that was made to avoid this. How incompetent!!! He lied to my face and gave dull, illogical, dummy excuses about what happened. Bottom line: He damaged the wheel and would not acknowledge and take accountability for his actions. I had to call the police to make a record of this issue because I will be suing. The damage was caused because he did not apply the machine's plastic adapter when he clamped onto the face of the wheel; he clamped to the face of the wheel with metal to metal contact and severely damaged the paint. Sorry, nothing can improve ignorant people! See videos and photos.

This review is for the Service Dept. I normally don't take my car to the dealer for routine or…read moremajor service unless it's for warranty work or I bought the car new from there. But I recently got a new-to-me Honda and wanted to get the CVT fluid changed since I don't know when it was last changed. I called Goudy for a price on this service, and it was quite reasonable. Of course I could probably do it myself for a lot cheaper, but I hadn't had a chance to know my car well enough to take on this job. Since they were a block away from me, I thought I'd give them a try. It was my first time using Goudy and Daniel Tieu was the first service advisor who assisted me. Fortunately I remember reading a positive review about him somewhere on Yelp or Google reviews, so that was reassuring. The service was timely and Daniel said everything checked out okay on their multipoint inspection (brakes, battery, tires, etc.) and didn't try to sell me on any other service. We all know that the car repair industry has a bad reputation for upselling or insisting that something needs to be fixed now or else it's going to catastrophically fail the moment you leave the shop. My experience on my first visit was a positive one. While I might have paid a bit more compared to an indie shop, I know I got genuine Honda parts and their techs are well versed on Honda maintenance and I assume know what they're doing. (I know that's not always the case, as I've heard about bad dealer service experience). I should also note that they have a nice waiting area. Nothing fancy, as in no fancy coffees or pastries. Just a quiet area (at least when I was there) away from the sales floor. I could have walked home, but I decided to stick around and read a book I had with me. It wasn't long when I got a call that my car was ready.

I responded to a Goudy Honda advertisement for a 2025 hybrid with 90K miles. Clearly I would have…read morehad to add a warranty ($3500). I asked repeatedly whether it was not a good idea to buy the car. The salesman and manager knew well that the risk was the battery but no one chose to educate me. I am an older woman who has driven Accords for 40 years and they didn't have the decency to tell me that the battery was going to die. I bought a very nice Accord at Pasadena Honda and both the sales and financial office were great.

Requested a quote for a transmission fuel change on Yelp and received a response and quote fairly…read morequickly. I called before I went in to check if they were busy first, and once I got there I was out within 30 min on a Friday afternoon! They're super friendly and efficient, and I'll be taking my car here in the future.

First time here, I requested a quote on yelp and received a response promptly. When I arrived, they…read moretold me to pull up my car after the person ahead of me went in. When I pulled my car in, they told me to wait on the side. I was a bit confused at first, I thought they had to ask me what I was in for. But then I saw them bring my car into the lift, and when I saw and heard the mechanics, who are like your average Asian uncles, I knew my car was in good hands lol. Not sure if they remembered I was coming in or everyone who comes in just gets full synthetic oil changes, but I confirmed with the uncle and he said "Yes yes I got you the good kind" I realized I also needed a tire rotation so I asked him if they could do it and they said no problem 25 bucks. And I said ok no problem. Everyone was super nice and friendly, and Tony was very informative. As soon as my car was lifted, one mechanic worked on the tires and one mechanic worked on the oil change. My car was back on the ground in 10 minutes. I've never had an oil change done this fast. Not sure if I actually even waited? Lol Everyone was very quick and efficient and I loved it. I don't live in the area anymore, but live about half an hour away. but I would definitely come back for my oil changes now.

Great car buying experience. No haggling. They do it for you. Just tell them what you want and they…read morewill find it for you. Car is delivered to you and you sign a few papers. No up sell like the dealership.

I've been meaning to write a review for a while now! I can't say enough wonderful things about Zina…read moreand Okuma Enterprises!!! I consistently refer friends to Zina. She truly goes above and beyond in every way. She's incredibly knowledgeable, patient, friendly, thorough, helpful, skilled, and trustworthy. I'm so grateful! I felt in such good hands with Zina, and you will, too!

Irina and Dani were very helpful! They're truly went above…read moreand beyond to help me with my situation and got me approved for the car and made the entire process very easy! I HIGHLY recommend you go to them for your next car!

Brought my car over, they checked everything out and paid . Easy, quick, and professional! Highly…read morerecommend this dealership! Thankyou!

The greatest experience I have ever had Richard was so sweet and helpful. They are pet friendly…read morealso. He gave me a great deal for my first car. 10/10

I sold my previous car to Apex Autonet. Everything went well. He gave us reasonable price. All he…read moredid was open the hood to see the engines, walk around the car, see inside, and start the car to check. He also took care of all the paperwork including release liability. Recommended for people who would like to sell the car without hassle. They also sell used car. Location in Alhambra on Valley between 4th and 5th Street.

I had a wonderful experience at Volkswagen Pasadena thanks to Arsalan and Mike. They went above and…read morebeyond to help me, including allowing me time to negotiate with creditors regarding a vehicle I was purchasing as a graduation gift for my daughter, who is graduating high school in 2026. Their kindness, patience, and professionalism made the process much easier, and they truly treated me like family. I am so grateful for their support and highly recommend Volkswagen Pasadena to anyone looking for exceptional customer service.

Arsalan was amazing! After going to four other dealerships, I came to this one and they treated me…read morelike family! They got me the best deal and got me my dream car! Thank you so much!!

I found an ad on Autotrader that I was interested in and contacted New Century Mazda. Thomas took…read moremy call and offered to send me additional photos of the vehicle. My daughter and I drove out to their lot and test drove the car. Thomas provided me with the CarFax and a detailed report of the work their service center did in preparing it for sale. The vehicle had not yet been detailed and the cloth interior had some stains, but Thomas assured us the vehicle would be thoroughly cleaned with special attention paid to remove the stains. We decided to purchase the vehicle as it was a one owner and in good condition. Thomas sent the car off to be detailed and provided me pictures later that day of how well the interior now looks. We are very excited to pick up the car this Friday. I never felt any pressure from Thomas to purchase the vehicle and the price paid was the listing price. There were no hidden fees that some used car dealers. They didn't have a ton of used cars on their lot, but all the ones I saw were very nice. I think that New Century Mazda is picky about which trade-ins they offer on their lot, and Thomas was an absolute pleasure to work with.

After deciding on Mazda3 was the car we wanted, I contacted six dealerships for quote. All of them…read moresomehow arrived at about same "best price" quote which was a small dealer discount. I decided to try New Century Mazda which was over an hour and half away and was connected with Mark B. It was a completely different experience as if they appreciated my business and also believed we can both win with a fair deal. Mark was clear and did not waste my time. A short, simple negotiation and in a matter of minutes we agreed to a deal by phone. The next morning Mark was waiting in parking lot for our appointment with new car ready for final delivery prep. This dealership is under renovation but don't let minor dust get in way of a great deal. Mark is easy going, genuine guy doing his job well and saved me a significant amount. Give Mark and this dealership a chance and you wont be disappointed.