Service is great, my piercings came out so good!!the vibe there is amazing. The workers made me…read morefeel very comfortable

Unfortunately, I had a bad experience here. Everyone at the shop was very nice, but I had a tattoo…read moreappointment with Genevieve (@emotatts) scheduled for 4:00 p.m. and wasn't seen until around 6:00-7:00 p.m. I was understanding and didn't mind waiting, so that wasn't my main concern. What I'm most disappointed about is the quality of the tattoos. Since they're on my back, I didn't get a close look until I got home. After seeing them up close, I noticed numerous inconsistencies, uneven line work, and areas that appear poorly done. Overall, I'm very unhappy with how they turned out. I reached out to Genevieve, and while she offered complimentary touch-ups due to healing inconsistencies, that's the only solution she provided. And then she stopped replying. She wouldn't offer me a refund or even a partial refund because i mentioned i wanted to have another artist fix it. Unfortunately, I don't feel comfortable having her work on my tattoos again because I no longer trust that they'll be corrected to the standard I was expecting. I've attached photos so others can see the issues for themselves. I wish I had a better experience, but I think it's important for potential clients to know what happened.

My birthday came around and I've been wanting a nice necklace but nothing too flashy something you…read morecan wear on the weekends casually, I went to multiple jewelers here at the West Covina mall and if I'm honest Nancy reached out promptly asked me question to get a better feel for what I was interested in , we scheduled a in store appointment but she had some emergency personal matters to attend to and I went and disliked the service I was sure I wasn't going to go back , Nancy called me the following day and apologized and went out of her way to regain to my trust and most importantly make me feel like a valued customer, the process took about 2 weeks due to me not being available but Nancy was patient and did not rush me she showed me over 10 different options and made the whole process smooth , 10/10 only because of Nancy she's professional and very attentive to the customer and yes I did buy a tennis necklace for myself

This place scammed my elderly mom. They convinced her to buy 2K earrings and upped the price on…read moreher. My mom isn't all there mentally and took advantage since she was with my aunt who didn't know better. They have a 30 day return policy and when my dad tried to return them well under the 30 days, they told her it's final sale. This place is dishonest and filled with horrible salespeople who will take advantage. So highly disappointed. Do not waste your money or time here. You will get scammed and ripped off.

Shorti was very helpful removing an embedded mid helix piercing that I had gotten from another…read morepiercer over seas. Shorti was able to identify the cause of the swelling and informed me of the process of how she would approach fixing it. She did a great job extracting the stuck piercing, as it was quicker than I thought. She went over the aftercare process, and even offered to check in on the healing process. I could tell she really loved piercings and I'm glad I found her- very awesome and easy to talk to. Will be getting my piercings done here next time!

Shorti was the best she pierced my daughter's ears and made the experience not scary for a 4 yr…read moreold. She told us how to care for the piercing and sent a booklet through text with how to care for my child.highly recommended

Brought my daughter to inflictions for her second earlobe piercing, and it was overall a great…read moreexperience. Eric (piercer) was awesome! He explained everything in detail to my daughter, he made sure everything was sterile, and it was a comfortable environment for her. Eric also educated her on the aftercare. We were extremely satisfied.

never in shop unless you ask so you can't just go in. also try to charge for removing a piercing…read morethey purposely put on to be removed by them. would not recommend

Tanya the store manager and Mewdy have always help me get the better price. I have bought many…read morejewelry from this location the staff as always been friendly and help me look around for the best options for you.

They told me to reach out and i did & never got back to me they really dont care about their…read morecustomer service or how much they make you spend they just care about you buying and spending after that they do not care DO NOT COME HERE!!!!!

Going to any jewelers during the holidays is like walking into a glittering treasure chest without…read morethe fear of getting glitter in your eyes. And if that's not enough to sell it, the sales people dazzle as much as their diamonds without feeling the pressure that you too will become a diamond. This place is overall great. It's the only place one can justify spending a lot of money for something that will fit in a box, but boy is it worth it. Thank you to the staff for making sure my rings are kept clean every 6 months and tempting me with a new watch.

I forget the name of the associate who always helps me, but she is wonderful! She is so pleasant…read moreand bubbly, her personality just pops and it makes it so welcoming any time I enter the store for my ring cleaning and inspections. They have a few sections for their clearange and typically during their holiday sales, they will still add an extra 10% off on top of that, making it a great deal.

The service here was great. I've been to other jewelers and these ladies are always very helpful…read moreand kind compared to others. I've gone in on multiple occasions to find a gift for a loved one and they always know how to suggest the most perfect gifts. Everyone has loved them! The products last a very long time. I've had a bracelet my mother gave me 20 years ago from there and it is still in great shape. If I have any issues like a broken clasp or necklace they know how to get it fixed. The pricing is good and they offer financing as well so it makes it easier to get a gift and not worry about paying all up front. Perfect jewelry for any occasion: holidays, birthdays, anniversaries, graduations. You name it and they can help you. I always send family and friends whenever they need something and would continue to recommend over and over.

Recently had my baby's ear pierced here. The two ladies were very friendly and patient. They were…read morevery welcoming and made us feel good. I would recommend them if you are looking into getting your babies ears pierced

Went back to try to return my things after the employee told me to use certain products that made…read moremy hair fall out and gave me a second-degree chemical burn the manager Diane told me to come in to get a refund for all my things went into the store Melanie the employee told me that I had already done the refund at a different store when I never did and the other store confirmed that I didn't do the refund. Melanie was also very disrespectful and very rude. This store is the worst store I've ever been to all the employees give out wrong direction to what to do with your hair and their products make your hair fall out so be very careful.

I had the best experience!! Diane had amazing customer service and made me and my friend feel so…read morewelcomed !! I will 100% be coming back just for her !! Thank you for being so sweet Diane !