I am here. So , Because of the G.I. Pact act, they want to…read moretest everyone that was incountry during the Vietnam Conflict for Agent Orange damage. I was in Danang, Eye Corp for a year. And This is where the VA sent me for a independent appraisal of Tinnitus to my hearing. They say it's related. I realize it was 50 years ago, and if it weren't for the PACT Act specific request that all incountry military personnel be tested I would have passed. But the President signed it and He is Commander in Chief to all Branches. I was Navy. A million and a half are now enrolled for testing. This was a excellent test, and I have been tested somewhere else in Tucson every year for decades. The test person was a Doctor and a woman and as kind as can be. When I am due again for my annual I will give serous thought to coming here. Thanks for a complete and thorough exam.

Very disappointing on follow up. 1. They overcharge on…read moreinitial purchase (almost $10,000-5 yrs ago) 2. once the warranty expires they overcharge every thing. I have a pair of hearing aides that are 2.5 years old and no longer under warranty. They charged me $30.00 to look at them, then said they might have moisture and could dry them. To put them in the dryer was an additional $70.00 with no guarantee that was the problem. They said they could send them to Oticon but it would cost $950 to $1000.00. I left very upset. I decided to take them to another Audiologists office, no charge to look at them, no charge for the dryer and if they need to be sent to Oticon, $500.00. I highly recommend avoiding this Audiologists, shopping around and researching before purchasing hearing aides from this facility.

Wow! This place is phenomenal and the whole experience from booking, check-in, to check-out was…read moreseamless and amazing. Arrived early and was promptly taken care of. I came upon this place last year after several unsatisfactory experiences at different audiology places. I am so happy to have found SoundPoint Hearing @3443 N. Campbell and the staff here. Naomi, Kim, & Martin are wonderful. This office is beautifully decorated with warm lighting and comfortable seating. It is exceptionally clean & quiet. The various hearing devices and supplies are neatly displayed. My mom and I were greeted by Kim at the front desk. She was friendly, professional, quick, and efficient, getting us checked in & checked out quickly. We were greeted and assisted by Naomi Hedrick, Hearing Instrument Specialist who assisted my mom last year and remembered us. Naomi spoke with us about my mom's hearing, asked if we had any concerns, answered all questions, and conducted the hearing tests. She is kind, friendly, knowledgeable, professional, caring, easy to deal with, empathetic, and she truly cares about helping people. She has the calmest, most comforting demeanor. She made my mom feel totally at ease. We never felt pressured to make a purchase. She presented us with some reasonably priced options and my mom was able to leave with a hearing aid that was within her budget and much better than her previous pair. It is evident that Naomi truly loves her job and helping people. Naomi provided one on one VIP customer service. We never felt rushed or pressured in any way. After two weeks, we returned for a scheduled follow-up. Same great service! Naomi asked my mom how the hearing aids were working, if they were comfortable, and if she had any concerns. She checked & cleaned the hearing aids, and changed the filters. We chatted for a little bit, checked out, and were on our way. I am so impressed with the consistently great customer service here and I am so touched by the care they've shown to my 88 year old mom. Thank you Naomi & Kim! Highly recommend!

I found Soundpoint Hearing Center over 15 years ago and have been happy with my experiences there…read moreever since. I have a traumatic brain injury that impacts and complicates my hearing issues. The audiologists and providers at Soundpoint have always gone out of their way to help me. They have consistently found hearing aids that work for me and then helped me learn how to get the most out of my aids. I hadn't received that kind of care from other audiology practices and was frustrated; I had almost given up looking for someone who could help me with my hearing loss. My long time Soundpoint audiologist retired last year. Cynthia helped me immensely, and I'll miss her. However, I was delighted to find out that "Hearing Instrument Specialist" Martin Verdugo had taken over my case. The yearly hearing test is never something anyone with hearing loss looks forward to. Martin started doing my hearing tests several years ago and I found him to be thorough, detailed oriented, and a good listener. He's very responsive to his clients needs and concerns. I am very happy that he will be there to help me with my hearing needs. This is the fourth pair of Starkey aids that I've worn, and they are the best yet. They utilize a cutting edge technology that updates regularly and they allow me to make changes to them when I am in different environments. No, they are not cheap, but I have a severe hearing loss and aids meant for a moderate loss do not help anymore. My Starkey aids help me to hear in many situations that I couldn't before, and that makes these aids worth the price. My hearing aids are comfortable to wear, and that is also important to me. The price of the aids includes follow up visits as needed and free cleaning. The follow up appointments are important to get the most out of any hearing aids. I can whole-heartedly recommend the Soundpoint Hearing Center on Campbell Ave in Tucson. Hearing aids are not like glasses: they do not correct your hearing back to the equivalent of 20/20 and any aids will be challenged in a noisy environment. A person has to wear their hearing aids regularly, so their brain can adjust to the new input. Wearing hearing aids that help you to hear better has been shown to reduce your chances of getting dementia.

I took my mother to Dr. Moore when she needed hearing aids and Dr. Moore and staff were always very…read morehelpful and friendly. Now that my mother has passed, and after a scuba diving accident, I find I now need a hearing aid! I will most likely schedule an appointment to see Dr. Moore for my own hearing loss in the near future.

First time at this location. Staff is very cordial and helpful. We saw Dr Lara who is my husband's…read moredoctor. Very nice.

Crystal Fernandez was great. She set me up with new domes and filters for my Phonak hearing aids in…read morea few minutes. I am from Ohio and forgot to bring filters with me. Her office was pleasant and she was friendly and knew what I needed.

I am from out of town and needed some hearing aid domes. Crystal at El Dorado Hearing went out of…read moreher way to help me and was able to find some to fit my brand that they do not carry there. Very nice and personable.

I've been here since way back. Chris has always been very helpful and great service.He knows all…read morehearing aids and situation about it Sandra E

I called the office and they told me that I have to call my insurance to get referral and sign…read morelanguage interpreter. The person whoever answered the phone call is very rude person. I never experienced that kind of situation in my whole life with hearing aid clinic. She shouldn't be working there.

Dr Kester is very professional and thorough. Staff is also very nice. This is a new location for…read morethis business.

I use to go to another big box place and now I wonder what took me so long to switch. Amanda was…read moresimply amazing, and so knowledgeable. I feel like I am in really good hands.

I've had outstanding care from owner, Russell Broadbent, hearing aid asst, Halley Rogers, and…read morepatient coordinator, Ashley. Highly recommend this team!!

I took my Mother to have a hearing test and her hearing aids adjusted. She is from the East Coast…read moreand really needed help. She was not hearing well and needed to be seen. They got us in quickly for an appointment. We were treated so kindly and the service was outstanding. She is so pleased with the results of her adjustment.

Be very careful if you use this clinic, as their billing/insurance practices are VERY suspicious…read moreand warrant review. After obtaining a medical hearing exam from a physician showing that I need hearing aids, I contacted Sonoran ENT for an appointment to discuss purchasing the devices from them, as they are a "preferred" provider for my insurance company and my insurance would cover $5000 in cost for the aids with no "out of pocket" to me. Sonoran ENT office staff informed me at the time I made my appointment that they would charge me $100 for my appointment, but that amount would be credited to the cost of the hearing aids when I purchased them. My appointment with the audiologist consisted of her showing me a brochure with her recommended choices and the costs of those options (all in excess of $4,000). When I told her that my insurance would pay up to $5,000 towards the cost, she warned me that often they (Sonoran ENT) are only paid $3,100 by insurance companies, and since that amount does not cover the entire cost of the hearing aids, the customer must sign a document at the time of ordering stating that they will pay the balance. I left the clinic and immediately contacted my insurance company and verified with them that my benefits would cover the cost of the hearing aids up to $5,000. The insurance representative called Sonoran ENT and spoke to the office manager to assure her that my policy would pay for hearing aids costing up to $5,000. The office manager informed the insurance representative that they (Sonoran ENT) are only willing to invoice my insurance for $3,100, and if I want to buy the hearing aids, I need to sign the document promising to pay the balance out of pocket (which in this case would be a minimum of about $1,400). The office manager stated that if I am not willing to do that, then I should not buy my hearing aids from them. What I learned is that it is not my insurance company putting the lower benefit amount on my purchase. It is Sonoran ENT manipulating the process to benefit their bottom line. Also, I paid $100 to Sonoran ENT to be shown a brochure and to be told: "Sorry, we will only take part of what your insurance will pay for hearing aids, and you have to pay us the balance." Make sure you ask questions up front about their billing practices. I feel completely cheated out of $100. I did immediately contact another clinic in town who was more than happy to contact my insurance provider to verify the $5000 coverage amount and to fit and sell me a pair of hearing aids that are priced within that benefit amount and will be paid 100% through my policy. CAVEAT EMPTOR!!! There is something fishy with the insurance billing process being conducted by Sonoran ENT.

I have a lot of experience with various ENT practices, and most of them are generally unfriendly…read moreand uninformative. However, this place changed my mind about that, they are so kind and helpful and nonjudgmental. I felt sick during an appointment and the staff with the extra mile to make sure that I felt OK enough to get through the appointment without any shaming or rushing me! I highly recommend this practice and will be returning, I had a fantastic experience with the doctoral student there as well.