I met Jill at a show at the convention center. I made an appointment with Jill and she fitted me with the newest hearing system. She did not ask for a deposit, gave me a 3 year warranty and a whole box of batteries, carrying cases, etc. The previous ENT Audiologist gave me 1 card of batteries. They quoted me higher price, then never spoke to me again... After I had the hearing aids 2 weeks she went back in and modified the frequency response so that the sound was pleasing to me. Jill is enthusiastic about her business. I like people and am not in anyway offended by people being real. She knows the hearing aid industry! She is an expert at what she does and gives you 100% and then some. I would rather her take a phone call then for someone to get an answering machine...that someone could be me! Bottom line: If you want to pay lots more $$$ and be treated like a statistic by a cold person with an attitude, Jill is not the person for you. If you are not a compassionate person who doesn't like people, Jill is not for you. If you think it's rude to be real Jill is not for you. If you want to walk away with the best product you can get for your budget, then JILL IS FOR YOU! I highly recommend Clarity Hearing Aid Center. read more

"Jill Klein is the most unprofessional person I have ever met. Upon arriving she was almost 1 1/2 hours behind and all she did was criticize and blame other patients and her staff for her lateness. She was very pushy and rude only focusing on making a sale even before performing the hearing test. She never took the time to explain a warranty or other benefits I was entitled to. When questioned why she was attempting to sell me the hearing aids before the test, she told me that she had taken the time to do another patients hearing test first, then they never bought them. Her aggressive personality was very rattling and disturbing. I'm not the kind of person who gets pushed around but she really did a job on me. When I asked about hearing aids made in Germany, I hadn't seen them listed on the laminated sheet that she was offering to sell, she pulled a random pair out of the drawer and offered to sell them to me as long as I wasn't inputted into her computer yet because she was contractility obligated not to do so with United Healthcare. (She actually did tell me that) She acted desperate to make a sale. She was attempting to make a side deal with a pair that she no longer sold or offer any kind of warranty. Talk about dishonest. Everything was so disorganized and disturbing. I ended up giving her my credit card number to pay for the pair I was buying, made a follow-up appt and returned 2 weeks later. Upon arriving 1/2 hour early for my follow-up appt, she was again behind and blaming her patients for being late. She was unable to find me in the computer and acted frantic! Brought me into her office where she found the paperwork from my 1st appt behind the computer on her desk and the hearing aids were never ordered. I had several appts and errands to go to and since she was already 1 1/2 hours behind, I told her that we would reschedule for a later time. I repeatedly told her this and each time she insisted that I stay (my husband also had an appt for a hearing test). I finally told her "When you get your act together, call me for a follow-up appt). She wasn't happy but I was determined that she wasn't going to continue showing disrespect and act as though my time didn't matter. When I got out to my car, I went through my checking account for any charges she had made for the hearing aid. She hadn't charged my account yet so I called her from the parking lot. When she answered (her lady at the desk had called in sick and we were told she wasn't doing a very good job anyway) and I told her not to order the hearing aids. She informed me that she was doing that at that very minute and I told her that if she put the charge through my bank that I would reject the charge. We never went back. " read more

If I could rate this doctor and practice a zero I would. Jill was chaotic and doom piles of stuff just everywhere. Even her clock was still in the box just leaning on a box. Dr. Jill Klein is not a trustworthy doctor. She was very happy to see the insurance I had. And that'd they pay for my visit and hearing aids. But then she decided to say that I was being ordered 2 pairs. One for me and one for her. She stated that she wants to try them, and that she needs them more being that she's more hard of hearing. I would recommend anyone else before sending someone to her office. read more

Ordered hearing aids and the doctor ordered an extra set and kept it for herself!!! I called insurance and reported. Do not go here!

Jill responded to my last review, I am still standing by that she is not to be trusted!!!! She should not be in business, and tried to extort money from me. If she is doing this to me you do not want her to do it from you. I did go somewhere else to get hearing aids and they were completely above board and did not continually lie. read more

I just got my hearing aids from Clarity. Jill was amazing. Jill really helped me select the type of hearing aids I needed and when them came in she showed me how to put them and how to change batteries. I will be recommending them to my friends that may need hearing aids. Thanks again for my making my experience wonderful. read more

I manage the care of my elder friend in Tucson AZ and made an appointment for her to see Jill Klein at Clarity Hearing for a hearing test and the ordering of hearing aids. She performed her examination and then called me to discuss results. My friend found Jill to be gentle and caring and I found her to be thorough, informative, knowledgeable and willing to answer all my questions. The Office Manager Carol should also be recognized for her kindness, follow-up and efficiency as well. I will have to comment after the fitting and supportive sessions but I cannot imagine they would be any less impressive. read more

I got a LOT of big stuff handled by Dr. Klein, and she made it happen FAST. My hope is it'll stay this good because so far the experience at Clarity has been lovely. Very accommodating!!! read more

I had an appointment with this business to get a hearing evaluation. When I arrived I was met by an unmasked individual who did not bother to introduce themselves. I was then given some forms to fill out and told to have a seat. When this unnamed person returned she was still not wearing a mask and she had just been with a customer who also was not wearing a mask. I asked her if she was planning to wear a mask at which she stated that she doesn't wear a mask and has not since March. One must assume that since she doesn't wear a mask and she doesn't require customers to wear one, then how confident can we be that she is properly disinfecting after each customer? My advice...Run for your life. PS- When she realized that I was leaving she said that she had a mask in her car and that she would get it if I insisted. At that point I was done with this irresponsible health care provider. read more

Jill is very accommodating, efficient and thorough...I totally disagree with Lisa D who said otherwise. I came to Tucson with Oticon devices from Avada, a company with no Arizona offices. Jill got the Oticon factory to change a chip so I can get them serviced anywhere. She's an independent so she works and supplies all makes. I'm glad I found her. read more

Great timely and friendly service. Recomend to those looking for hearing aids and service.

Would not suggest anyone use the company. The owner Jill is very disrespectful, un empathetic, demeaning, and lacks compassion. She hung up on my mom twice because my mother could not hear her. When my mother asked about her insurance coverage she was told they would cover half the cost of the hearing aids but did not explain to my mom who does not know how the insurance works in regards to hearing aids since this is her first set she needed that they would be $4,000 after the insurance. She was lead to believe by Jill the insurance would cover half the $4,000 but the $4,000 was after the insurance! That is a big difference! The fitting day was so upsetting for my mother and sister! Jill was so rude and demeaning to my mother. My mom was struggling with feeling the batteries and the hearing its self because she has no feeling in her fingers (it is so bad she cut the tip of a finer 3 weeks ago and did not feel it them yesterday burned a finger on the stove and didn't even know). Jill told you have to stop dropping it, grabbed it out of her hand saying you are going to break it give it here, and when my sister tried to help her buy giving her a mirror thinking maybe if she could see what she was doing it would help Jill and grabbed the mirror from my mom and told my sister that's just a crutch. There was no follow up to see how she was doing since she was having such a hard time. I have spoke to them 3 times since the day she received the hearing to see if they can help her out and nothing. I am still waiting for them to call us back. It has been three days now. If they are treating my mom like this how do they treat others? read more

I tried it and I just don't sync with the way business is done. Poor customer service; too much multitasking for my taste. I don't enjoy the phone ringing and her answering it, addressing other customers problems on my time, or her stories of her personal life taking precedence over my sitting right in front of her asking her to take care of me. I made an appointment more than once, but that holds no sway with her. My time is valuable too. I bought the hearing aids there, but I'm not staying for the poor service. read more