Phenomenal Eye Center. Exceptional staff, lovely group of people. Everyone in the office is very…read morewarm and welcoming. Dr. Conrod is an A++ Doctor, He is very reassuring and thorough.

I needed a yearly eye exam along with new contacts and glasses. They're about a half of a mile away…read moreand I decided to give them a try. The plus side: The office is very friendly especially the woman at the front desk. They had a great selection of frames including Coach, Versace, Calvin Klein, Ed Hardy and a few other designers. Prices were a lot better than your Lens Crafters or Pearle Vision stores. My appointment was at 3 and they took me at 3:02 so there wasn't a huge wait. Dr. Conrod was extremely personable and polite and explained my many options for eye care. The negative: The tech or whomever that I first saw was really rude and possessed the listening skills of a toddler. If I have to explain to you multiple times in a five minute conversation that I mainly wear glasses and rarely wear contacts and I want to wear contacts daily and use my glasses as a back up, you really are not listening to me at all. It's frustrating to be a new patient with a new provider and have the staff treat you like you're stupid and you wouldn't possibly understand your own eye care or eye health. In a similar vein, the woman at the front desk gave me the fifth degree over my insurance plan, corrected what I said and then ended up being wrong. However she, unlike the tech or whatever, apologized and corrected her mistake. Honestly? LISTEN TO YOUR PATIENTS! If it wasn't for the doctor himself, I would have gone elsewhere. I'm hoping that when I go back to for my contact lens follow up, I have a better experience.

I have been seeing Dr. Caliolo for about 20 years. She is one of the few doctors I have seen over…read morethe years who actually cares about her patients. The office staff always greets me and is very pleasant. Eyes are very important to me and I have complete confidence in this doctor and the doctors she has referred me and my family over the years. My husband has a serious condition and was referred to an excellent specialist. My elderly mom also has a serious eye condition and was referred to excellent specialists. Sue has been helping me choose frames that are both attractive and comfortable. She accurately measures and fits the glasses. I love this office. I can't understand the negative reviews. Sometimes you get the attitude you give. No one has ever been rude to me. Only time I was referred to another doctor was when my family or I needed care this office could not provide.

The office staff are very rude. They call and cancel your appointment noting that it is a medical…read morevisit, really? What do you go to the eye doctor for? Don't they read the chart? Then when they send a bill and you have proof that the balance is not correct, they get "not happy" and a few days later cancel your appointment and say they will refer you to another doctor?? Why?!!!

Professionalism as well as Covid 19 adherence was magnificent…read more REVIEW DESCRIPTION My husband and I have been patients of Dr. Bonnanzio's for years. She continues to display the utmost professionalism, expertise, honesty, and if needed empathy. We always leave our visit knowing she has the best interest in the well being our vision. Additionally, the staff is and always has been fantastic. "Moddi" continues to be an expert in helping us pick out just the right glasses for our face frame... We were extremely apprehensive to attend our visit during Covid 19, as I am an OSHA Safety Trainer as well as an Educator in Infection Control Practices, I unconsciously watch to see if everyone is following guidelines. Needless to say, this office practice was spot on and received a 100. The door was locked and only patients who had an appointment were allowed to enter. The entire office was immaculate, seats and touch areas were immediately washed after use. Masks all worn properly, hands washed, touch surfaces such as countertops were washed, glasses that were tried on were sanitized, equipment washed in front of us prior to use. Thank you to Dr. Bonnanzio and her entire staff.

My doctor was very nice. I had Dr. Tichy and his eye exam was painless. He took the time to explain…read moreeverything he was doing and why certain tests are done. What I didn't like about this office was how much they push sales. When I was getting fitted for glasses I just wanted to get what the insurance would completely pay for-which was one pair of frames on the rack. I didn't want any of the extra add-ons or insurance and even after saying no it was continuously repeated to me. I get that it's their job to sell but if I say I don't want it, I don't want it. I also had retinal imaging done while I was there and I was informed that it wasn't covered by the insurance, it was a $30 charge. I had it done and as I was sitting with the optician my break down of benefits that she had in front of her very clearly stated that retinal imaging was covered under my plan. They still charged me and said that they will bill my insurance for the procedure but it wasn't a covered service. I later spoke to my insurance and they did confirm that the break down of benefits was correct and that I shouldn't have been charged for the imaging. A few days after the appointment I called my insurance to make sure that the retinal imaging was billed, and the office left it off the claim. The office in turn lied when they said they would still bill my insurance. The office staff also gave me a problem when I asked for my pupillary distance and my frame measurements. I understand that they want the patients to order frames through their office, but in the event that I need to replace my glasses, I will not pay the hundreds of dollars when there are much more affordable ones online and a much wide seThe patient has every right to obtain their own information and the office can't withhold it for their own benefit.

Front desk staff are very rude. They talk openly about other patients. My last visit they were rude…read moreas usual and were telling crap about another patient until Dr Kline came out from the back to talk to a medical sales representative, at which point they were as pleasant as could be. Have an issue with billing and the woman who does the billing is just as rude. Every year we go we mysteriously have a credit owed us. She always claims it's the billing from corporate in some other state. If the doctors and especially the gentleman in the optical department weren't so professional we would be going across the street again where Dr Marciano came from

So after my appointment I had lost my prescription to the contacts I called the office to see if…read morethey can reprint the CONTACTS prescription mind you I cant see up close too much so I assumed they had printed the correct one. so I submitted it to an online contact company, they normally call the office to verify the information is correct which means someone from the office verified the wrong prescription, I had an appointment with them today and the Dr was dismissive, I never went to get a new paper with my prescription I went to see who was responsible for giving the online company the wrong information but he just basically said your all set see you next time, I was left confused and just walked out, while I explained to him his staff made an error he quickly finished up printing a paper gave it to me a shooed me away. I will not be returning to this location, some of the front desk ladies are rude as f*ck. Best belive i will be writing this same message on all the platforms, CAUSE THIS IS BULL still don't have the write prescription same old contacts and no one here gave 2 f*cks about my problem, stupid staff member gave them the wrong prescription and now I'm f*cked with contacts I cant even see with.

Switched opticians to this place im so glad I did. I love the dr but michelle who was in the…read moreoptical selection was the sweetest person.she helped me find my perfect frames.didn't rush me in helping me choose the best pair.i highly recommend this place and michelle

Was skeptical of the place at first to be honest, but it was a convenient place for me. I work in…read moreHartford and there latest appt is at 4pm which I was a little disappointed by. They called me the day of at 2:30 to see if I could come early so the doc could leave earlier...I thought that was a little unprofessional but ehh. Perhaps I would too if I had a job that allowed something like that. Upon my arrival (at 4 as I couldn't make it earlier), they saw me immediately and even charged me a lower fee as I've had contacts before despite being a first time patient here. That was nice. Doc also gave me an extra "trial" pair of lenses. Always appreciated cause contacts are expensive and my insurance doesn't cover much. Overall, I plan to come back next year for my annual exam/prescription. I don't wear glasses so I can't speak to that. Staff were all friendly and down to earth.

The doctor and the staff are wonderful. However, I got my eye lenses and my frames from there and…read moreso far every three months, the frames have cracked in the same exact spot. This is now this is the fourth pair of frames that I have gotten. It has to be the same frame because of the lenses. As I said this is the fourth time it broke. I contacted them and the woman in charge didn't call me back until I had to leave somewhat of a nasty message. Immediately I got a text message stating that they were sorry they don't have them. They have to contact the manufacturer and I would have to pay an $85 fee. I absolutely refuse to pay the fee and now it's two weeks. They said someone will get back to me from corporate and nothing. I would certainly go back to the doctor. I would never ever buy another pair of glasses from them. I would take my prescription and go elsewhere.

Wonderful eye doctor! Very thorough and professional and really nice staff. They fit me in the day…read moreafter I called since I had a concern. So happy to have found them!

From the moment I walked in, I found a friendly front staff. The beauty of the grand room ,complete…read morewith chandeliers above and so many eyeglasses to try on, made me feel that this would be a fun experience for sure. Dr, Sheen is so easy to talk to and so knowledgeable so I have always felt in the best of hands to protect my eyesight as I grow older. Appointments are easy to make . One New Year's Eve I had a problem with something in my eye. They took me at 4pm and kindly assured me that I was not holding them up although I'm sure I did! I have been with this practice for many years and am grateful to have found them.

I had a wonderful experience at Eye Life Vision Center. First, it's a gorgeous space. And from…read morethe moment I walked in everyone was courteous and seemed to have the "customer first" mentality which in this day and age is nice! Dr Sheen was great at explaining things and answering questions which again nowadays isn't always the case. They have a great assortment of glasses and while on the expensive side they fit the bill. All in all - great experience.

I knew I was going to drop some change pretty hard when I needed new contacts. One of the things I…read moreappreciated most about TotalVision was that the group here is very transparent about costs from the minute you get in. In fact, there are 5 different tiers of contact pricing, so that helped me figure out what would fit me best. In addition, they let me try a certain type of contacts for 4 days and come back in to determine if it was a good fit and feel for me. That little gesture really helped solidify my confidence and eased the pain of the cost. Dr. Lindower was very kind and efficient without making me feel rushed. The other two people working here who helped during my appointment - I forget their names! - were also very nice. You could tell they do the same sequence with most of their patients, but I felt cared for and not just another paying customer. They answered my questions along the way and were very descriptive about what a certain test or a certain liquid was for. It was a little challenging getting a first-time appointment, but there was a lot more flexibility for the follow-up appointment. Definitely call with a bunch of time leeway in mind. I'd definitely recommend TotalVision.

Really appreciate Dr. Lindower's gentle, kind demeanor and excellent staff. I'd like a bigger…read moreselection of frames, but still they offer expertise with thoughtfulness, comprehensive exam services using latest tech, and reasonable pricing. Plus, it's close to home. You can't really beat that!