Horrible billing practices; increased rates with no notice; never see the same technician twice.

Twenty minutes after eradicating a colony of ants, we got a knock on the door - a very good sales rep cold calling. And he gave us a very attractive offer, so we agreed to a one year service agreement, with regularly scheduled visits, as well as unlimited visits if problems occurred between calls. And they were able to make the very first call the next day, at 2PM. I pointed out that was important, as I had appointments at both Noon and 330, so I'd be squeezing in the availability to be at home. I was assured that would be no problem. All Great. Except. Nobody showed up. I got a call at 315, while at the other commitment. Very apologetic. What time can we come tomorrow? So we set a second appointment. Fool me once, shame on you. Fool me twice, shame on me. The ants will live another day. We will shop. Clark, we don't need you read more

I'm giving this review to the service text that came out to help me with my request. Jordan from the Livermore office has been very helpful, professional and efficient with his service! He's been able to educate me on their services and the way, things work, which was helpful! read more

I was given a window of 10am-11am 11:30am I called and asked if they could give me an ETA since the tech was late. They said my window got changed to 10am-12pm 12:30pm I called and asked if they could give me an ETA since the tech was still late. They said my window got changed to 8am-5pm. They said the tech will give me a call when they're on the way. 1:30pm I called and asked if they had an update since I have to drive to the house. They said he's already there. He never called. I booked it over as fast as I could. 1:45pm I arrive and nobody's there. I called Clark to see what happened. They say he's still on the way. When the tech arrived, he said I never had any window whatsoever and was never told to call me. I get that the tech can run late and I wasted 3.5 hours, but what bothers me is I was lied to about the 10-11am window, the 10-12pm window, the 8am-5pm window, about the tech already being at the house, and about having the tech call me on the way. read more

i have several animals including a tortoise and asked multiple times to be notified in advance. They just could not do it. When i finally cancelled my service the man wanted to confirm that i was cancelling because someone had been late to the appointment. This was another reschedule with a window of 8-12. when i called at 12:20 to i inquire the tech told me he would be there about 1 which was when my grandkids were set to arrive. i really did not want to cancel because when they came it worked out well . i just don't think their business model should include people that need advance warning of arrival read more

Not only do I have a very clear No Soliciting sign by my front door this young gentleman still rang the door bell, interrupted me in the middle of a meeting and had my dogs barking like crazy. I kindly declined his offer and told him I needed to get back to a meeting. He ignored that I was on a work call and was very rude in saying my current provider is terrible and he cannot believe I would turn down his service. As he turned away after me saying "no thank you" multiple times he says my current provider got thier business licenses pulled which was an out right lie. As a sales person myself, he left a very bad taste in my mouth and because of him will never use Clark Pest Control. read more

This is the shadiest company and waste's precious customer time. They do not pick phone calls (first red flag that I should have used), The technician is very rude in his emails and makes up commitments to not follow up. Bad mouthed Pacific Coast termite whereas now forced my business back to them and confirming my faith in Pacific Coast termite's service and quality. Do not recommend this company. read more

I have been a Clark's Client ever since my original pest control company Merged with them. It was a paperwork nightmare but it eventually was Worked out. It's been well Over a year. I have had excellent representatives and ones that I have had to complain about which happens. But since the bad weather Clark's insists on servicing my residence even though I tell them my property is flooded and it's a liability to have anyone on it. I tell them I will Call to schedule yet they keep Making an appt and I Keep having to call and cancel. I am told from A female representative at 925 449-6203 said that I have to schedule a service by the end of March. I told her I would call once the weather is clear. She said no I have to schedule. She said again unfortunately that's not how it works. I told her then I would have to cancel my service all together and that my account was paid in full. She replied OK and that was that. Seems a company when told it's a danger for their employee to be on a flooded property the company would be responsive in their employees best interest. Also seems if a client wants to suspend service until the weather clears they would accommodate their customers. Clearly not. I'm very disappointed and feel that Clark's Peat Control does not value their customers or individual needs and that that I am just revenue to them. My opinion based on my experience with Clark's Pear Control Is look elsewhere. read more

Clark Pest Control purchased my previous pest control provider in early 2022. Prior to this, I never missed a payment and I never had a problem. I saw no ants, roaches, wasps, etc. In early 2022 after they purchased my previous vendor, I saw the volume of pests explode on my property. I reached out to their service folks and got no response for over a month! I finally told them to cancel my services in July of this year after a few months of nothing. I took on Delta Pest - WAY BETTER!!!!! Stay away from this company. They are not about service or quality. For the service level to fall off so steeply so quick and for them to have the nerve to send me to collections, I had to write this. At this time, I have complaints filed against them and their billing collections "Coast to Coast Financial Solutions" who are bullying me for $98 that I refuse to pay for services not rendered. They are a dissappointment to hard working tax paying citizens who value the folks who show up everyday to make a difference in the lives of their customers. They are a joke and I will never do business with them again. I have filed complaints with BBB, CFPB, DCA, and the state! I pay my taxes and work hard to provide for my family, I REFUSE TO BE TAKEN ADVANTAGE OF! read more

Thank you to our Technician Jose S. He answered all my questions before doing our routine pest service. He was friendly, informative and professional. Highly recommend Jose and Clark's services. read more

The Pest Control Service Tech knocks on the door at 4:07pm, days he's going to start pest control service. By 4:30pm I notice he's already back in his truck. Not loading up his supplies - he's sitting inside the truck. Then at 4:40pm he drives away. Clark's service costs hundrede of $$$$ per year. Extremely disappointed. Attempting to call the office but I've been on hold - longer than the Tech was at my house! read more

We have been trying to get in touch with them for so many weeks. It's been so hard to reach them. Someone finally picked up after half an hour but she was terribly rude. She was so weird yawning on the phone loudly and all like she did not want to help. And then just stopped replying. All they had to say that they were sorry that it took so long. I mean just tell us if you do not need business from us and we will go somewhere else. There are many out there. Terrible customer service. Will never recommend it to anyone. And we did have neighbors and family that needed the same service. read more

Niles Rowland (Lancaster, CA) has missed his appointment three times since January 2023. Once he showed up and sprayed the outside even though I called ahead to ask that he spray inside my home on one of those visits. After showing up late again today, he agreed to wear a mask to "make me feel better," then added that my "health issues were psychosomatic." After he serviced my home he insisted that I must receive service monthly, nevermind that I've been with Clark Pest control since 2019 and have received bimonthly service. I refused, several times, and then he informed me that I could not continue with Clark Pest control. He was simply awful. read more

Whoever you have had going through Vineyard Crossing last week was extremely rude and would not stop, to the point that my husband had to tell him to leave at least six times. We didn't need their services and we nicely told him this, over and over, but he kept arguing and saying he didn't believe us. After this went from friendly to nasty, we told him several more times to just leave and it took way too long for him to listen. We are all set when it comes to pest control. We don't hire companies that go door to door anyway so we didn't want him to waste his time. Giving two stars because they might be good in other areas but the interaction with this guy was so bad we were worried he'd come back and escalate the situation. read more

Did not send 24hr or 3 day notice, ignored notes on account about pets in the backyard and left gates to backyard open. This all happened twice! Tried to give them a second chance, but no. I will be canceling my account. read more

Clark Pest Control has proven themselves as a reliable, professional and efficient company with high standards and great customer satisfaction! Thank you Technician, Erik H. for the professionalism and conscientious work at our home. You took the extra time ro answer questions we had and cleared spider webs from our property. Your efforts are truly appreciated!! I would highly recommend this company for any extermination needs toy may have. read more

I called Clark's Pest Control, Pleasanton Office for services for ants. The first tech that came out was outstanding did a great job. The next service tech guy who came and was clueless.On idea on how to do the job. He knocked of a security camera off my wall and then put it in some flowers in a pot on my porch. I called and complained, they said they would send another tech on next service. Problems each time they came each time. On avg they are.at my house spraying for less then 3 mins...I have timed them from my security cameras. Then today, a tech shows up to spray inside and outside because of ants again. This guy tries to tell me that they only spray inside, if you have a know where the ant problem is. No preventative service. Then when it came to do the outside, he tells me that his sprayer is broken. I have heard this excuse before at least 3 times in the last year. I said no, its no your hand sprayer, its the reel type one to spray everything. I don't have one of those and it says you have already had your monthly service performed...??????? I am done. Cancelled my service today. It should not be this hard to get a service you are paying for. Nevermind, taking part of a day off work to deal with this crap. Save yourselves from a aggravating service that you are paying for. read more

I was not impressed with my service with Clark. They showed up without calling me before and only spent a few minutes at my house. It didn't seem like they cared very much. I received quality service from Aptive and have loved their customer service & pest maintenance! read more

I have been a Clark customer for 20 years. They do not do single service anymore unless you are willing to pay CRAZY amount. They will hard sell their service. I called them, told them what I wanted and when the technician came, he told me he could not do it. What a waste of time, poor customer service. read more

Clark pest control Is amazing. Great customer service when calling in. Johnni, the field rep were assigned to is knowledgeable and friendly. We are still in the process of getting rid of a rat problem but he is always on time and has new ideas and comes out as needed. He sealed up open vents with wire mesh so there are no more visible entry points. and put a bunch of traps around. We even signed up for preventative maintenance service for ants, rats, spiders, etc. it is well worth it. Look no further for a local pest control place. read more

I wish I can give no start to Clark Pest Control, Livermore. First of all terrible customer service, they dont care after you buy service from them. They will come to service without any prior notice and they wont complete the entire service and will charge you full amount for the service. My last time two service experience, they did not do my backyard and inside home treatment and charged me $200 just for my frontyard treatment. After I called customer service , they are even more terrible and very rude. Never transferred me to supervisor even after calling multiple times. If you cant work with your customer properly, please stop doing business. read more

Very poor customer service. Clark scheduled a regular bi-monthly service and just didn't show up, nor did they call to advise me. Called to talk to someone about this lack of service and only received addition lack of respect with no call back. One week later another email arrived with an new scheduled appointment. This time the tech. showed up and provided the fastest service possible, maybe 10 minutes. Then two days later a manager called to verify that the service had been provided, on a Saturday afternoon. Perfect timing . . . I canceled my service and he had no problem with that either. I'm done with keeping poor service! read more

I'm a customer and I have to let others know that while they seem to know their pest stuff, their office management is HORRIBLE. Their field team does not communicate well with the office or vice versa. Many times I've had a visit on my calendar but no one has shown up. And when I call I'm told sorry, we don't know where he is or sorry, he called in sick. What? So much for keeping customers updated. Our time is valuable too! I waited all day for the guy today because I have an ant problem, but he never showed up, so I called and was told my appt is in 4 days! What? Seems the guy called in sick and so someone took the time to reschedule my appt without calling ME. Ridiculous! Charlie Clark, you need better office management and better communications systems or you are going to lose business! I'm a very disappointed and thoroughly frustrated customer. read more

I regret not writing this review earlier. I recently hired Clark company for pest control service and had a TERRIBLE experience. I would have given them negative points, but yelp doesn't have that option unfortunately. I regret hiring them. They are unprofessional, arrogant and have no clue what they are doing. They are not even close to the "mission statement" they have on the back of their business cards. 1) A technician from Clark pest control named Matt came to do an exclusion service and said he closed all the entry points. 2) Three months later, the rodents started making holes in my kitchen walls. After repeatedly talking to the technician who was assigned to my area, I was told that he would bring his supervisor who would bring in some device to find exact location of the rodent activity. Along with that he mentioned that his supervisor would go up the attic to see if there are any mouse droppings or activity. The supervisor named Ian (most unprofessional person I have come across) came and spotted an entry point which was not closed by Matt. When asked why wasn't the job done correctly to start with and it took 3 months to find an entry point not closed, his answer was "I am not going to apologize for the job done by someone else" and "the technician who came in earlier may not have expertise that's why I am here". Firstly, someone should explain to him that they represent their company, if one makes a mess it reflects on their company. Secondly, 101 of customer service be empathetic. This company has to work on SOFT SKILLS big time!!! He also theorized that as his device did not detect any mouse and as there was nothing in the mouse traps they might have left the property. When asked if he can guarantee that there are no more rodents in the property, he goes on to say that he cannot guarantee that. Also having the holes in the wall is a good thing because it is easy for them to reach the rodent. So that this lousy company can do their job, I should remove all my dry wall and bring it down to studs. After a long conversation he agreed to wave $99 service fee for that billing cycle for the lousy job they did. Come September, I receive a bill for $99. When called the office to ask what is bill about the person who answered the phone explained it was past due for the month of July! He goes on to say that it was not waived and he can do it now. This guy not only argued with me, but said he will transfer the call to his manager. After all this I decided to live with rodent than dealing with these guys. They make all sorts of promises like- 1) You are a category A customer who will receive same day service. Call the company and you will be lucky if you can get a technician to come that week. 2) They come every other month for maintenance. If you don't call them they don't show up. One more thing the exclusion they did is falling apart now and I should hire a PROFESSIONAL company that fixes the mess these people created. If you want to waste your money and time go with them. Good luck. read more

Used Clarks for pest control at a past property for over 6 years (in Auburn) - great service so when our pest control service here in Livermore was no longer available, we switched to Clarks. We have been with them for approximately 9 months. I noticed damage to landscaping (though it took time to see as it was in back of the house, even so I called once found and reported it (although a few months after). The damage to our new landscaping appears (to me) as though the spraying got on the plants, and with the high temps it burned the plants. I believe their spray is not toxic to the plants but believe sloppy spraying, spraying over plants not behind and getting near foundation to spray caused this. Additionally, they sprayed inside a shed and sprayed furniture stored in there, again I believe just sloppy. I reported this and sent pictures and was told it looked like the plants are "over-watered"?! As to the furniture they offered to come and clean (which I had already done to determine if furniture was damaged). Really disappointed in this company, their technician - would not recommend them or use them again. read more

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Wow! If I could give negative stars I would, for this is the worst pest control company and even worse is the service provided by this satellite office in Livermore California. Talk about the worst customer service you can imagine. I have or rather I had, a service contract with Clark for service every other month. I guess their guarantee is not worth the ink they used to write the gaurantee on the service contract. What cheapskates. Let me explain ... I use Clark pest control in order to control the amount of black widows in my backyard. When I call for an additional service (guaranteed intermittently at no Additional charge) I usually have quite a difficult time scheduling a follow up. Recently we've been flagged or should I say discriminated against because we call for intermittent service, again guaranteed to be free if necessary. Perhaps if they did the job right the first time I wouldn't have wasp nests and black windows all the time in my front and back yards. I pay the full price and don't even get the inside of my house serviced ever. Also they always take the liberty of using my hose to fill their tanks. Well, sounds like someone at Clark thought we were bothersome customers and chose to retaliate against us. According to a senior manager, with whom I spoke, named Dave Erickson he, verbatim, told me that we were: "customers who have called a gazillion times". I guess they don't care about doing the job right just charging $99 for a 20 minute visit every 2 months. I cut into their profit margin. Although they guarantee that the customer will be happy, when it doesn't accommodate them; Clark pest control, they choose to raise the rates. They were about to double my service fee when I called to talk about the problem. Terrence Wilson, who is the account manager, for my account, seemed to me as if he could care less about the customer service he provided and told me that he would be happy to charge me again and after wards have me walk away (In other words charge me for a followup service that is supposed to be free and then have me cancel my account.) I was going to add my parents house to the account but they prefer to walk away from both of our houses rather than provide customer service. I have a newsflash for Clark Pest Control we don't need you; you've got a lot of competition out there! PS- your formula obviously doesn't work because I have the same amount of spiders as before and I have spiderwebs everywhere, so much for a de-webbing promise. Btw- Email I received from the Clark Manager letting know that their formulation is basically not as effective as promised when I hired them a few years ago: "The products we previously utilized had long lasting, residual effects and controlled the various pests maintained under your current service differently. Today, we are utilizing materials that are less persistent, which means that the level of control that you have come to expect from Clark Pest Control to control the spider situation is not achievable on an alternate monthly basis. As you may have noticed, we have had to come out more frequently to control between your alternate monthly visits to get better control of the spider problem. We have tried to absorb the costs, but in order to continue to provide the high level of customer service and the reliable pest control you have come to expect from Clark Pest Control, it has become necessary that we change your service frequency from alternate monthly to monthly." read more

I had a problem with boring beetles at my house and these guys came out and suggested tenting the house for thousands of dollars; but when I balked they told me that we could probably get by with injecting the wood with the chemical Timbor for $650. I did a little research and discovered that tenting wasn't necessary so elected to do the Timbor treatment. I decided to stick around to see what they 'd do. They spent a total of 40 minutes, from the time the truck pulled up, just to squirt about $20 worth (I went on line to find out what this stuff cost) of the chemical into the holes that were already created by the beetles and filled them with wood putty. I called the office to protest the ridiculous charge for the work done. They just stonewalled me saying that's their minimum charge for any work done. I'll pay their bill but I'll never hire them again. One star for showing up on time. However, anybody might show up on time when they can turn that kind of a profit without a loaded gun. read more

I was getting spiders in my house and my plants outside were littered with spiders. I had an addition to the family coming and wanted to rid my yard, and ultimately my house, of these pests. Clark came, we settled on every two months, 95 bucks a visit. Not once did they ever do the job. They would leave and my bushes would still be littered with webs. After they would go spiders would be gone for....a few hours. When I brought this up they said I should of called them, they argued with me that it wasn't my job, as I wasn't paying me to stop the spiders, I was paying them. To end, they did come out in an attempt to keep my business and used a broom to bash on all my bushes and sprayed everything down with the non-working bug spray they used, spiders were back by that evening. Clark Pest Control is actually are the worst company, not only pest control, that I have ever dealt with. read more

Thank you Marcos, for your professionalism and addressing my issue so quickly. you have gone above and beyond my expectations. Clark Pest Control is so reliable and takes pride in his job. read more

I recently heard noises in my attic and immediately thought. Rats!!!!! As a single female living with my teen daughter you can imagine what a fright that caused us both. I almost called 911 but realized, wait I have Clark!! Patrick from Stockton was good enough to schedule an a appointment to check my attic. He called me back with an amazing price of 7 thousand dollars to get rid of my rat. No questions asked. You would think wow. What a deal. Right away!!! I remember my fathers advice. Get a second opinion. Turns out he was right. The second company. California Pest control was able to offer the same service for 525??!!! What??? I was floored. I'm glad I didn't purchase the whole new attic new roof and new house for the one little mouse. Anyways. Thanks Patrick for the undersell. The new guy said everything in the attic looked pretty good!! Besides a few poops and tracks which I can shop vac right up!!! Highly recommend going with any other company!!!! read more

I'd give them no stars if I could. Clark Pest Control fails in two big ways. First, the way they sell their service is less than truthful. They will only give you a quote if they come out in person. Other pest control companies seem able to provide a quote based on a knowledge of the type of construction, square feet, number of rooms, and the like. Of course Clark knows that their selling rate goes way up once they're in your home. As was the case with me. The guy is there at my door and I want my pests to go away. Now. So I signed up. Second, they are so far failing at their primary mission in my home, which is to keep the ants at bay. They were able to deal with the ones that regularly invaded my kitchen. Of course, that success didn't come until 10 days after their second visit to my home. I just finished cleaning up the second ant attack of the day in my master bath. I had another ant attack there yesterday. There have been other ant problems since I began service with Clark as well. So they are not controlling the pests in my home. I will get rid of these guys at my earliest opportunity. They are offering inadequate value for the money they charge. read more

update: The work is done and all is good. The ceiling has been sealed up and repaired, the toilet looks like it doesn't leak, and I'm a satisfied customer. Thumbs up on the service and the job done this time! read more

Do not use Clark! Just had the rudest, most unprofessional experience with Eric! He rolled up the window right in my face! I'll be telling everyone I can. Pleasanton resident! read more

David Martinez came for the first inspection and actual treatment of my subterranean termites. Clark was our second opinion and we decided to go with them for treatment. My bug issue was a conundrum indeed. How were bugs that live in the ground popping up in my penthouse condo 4th floor living room? No one else in my building has complained about them but I have personally killed/vacuumed up hundreds of swarmers. To my dismay, I have also seen wings (but no bugs yet) on the windowsill of my daughter's room directly below our living room. They shot some foam along the base boards where I have seen the bugs emerge yesterday. Hopefully with all of this rain we are having, it is good timing because they usually emerge after a rain, when warm weather settles in. We will see if this is the end or not... read more

I have been using Clark since I purchased my home in Livermore last March. Unfortunately the service quickly deteriorated after the first 3 months of service. Trying to give them the benefit of the doubt we expressed our concern to the customer service team and our technician but no change. Paying for a service and receiving very little success in return was disheartening. When I called to cancel my contract they made me feel guilty for not giving them another chance. read more

Given the number of decent reviews, I was hoping to contract with Clark to address my rodent problem. Unfortunately, this is not going to happen. My tech Josiah was certainly pleasant enough and appeared knowledgeable. But his inspection was rushed and incomplete; and his license with the California Structural Control Board (required to be current for techs who come out to perform inspections) had expired years ago in 2015. Josiah did call to let me know he was running about 30 minutes late. Not a problem but when he arrived he rushed through the inspection to keep from being late for his next appointment. Immediately after introducing himself at the door and without asking a single question about my problem, he informed me that he was short on time and would immediately inspect the exterior of the building. He didn't inspect the crawl space or the attic or arrange to have these inspections done at a later time. I had to insist that he check out trouble spots inside the house. He seemed to believe that any problem would be addressed by sealing exterior holes. That might be so but I still wanted him to eyeball the situation and to determine if there were any preventive measures I should be taking. Given such slap dash service before even signing a contract, I hesitate to guess what kind of service I would receive once Clark actually had my money. read more

I switched from Dewey to Clark and expected better service. That didn't happen. Clark is considerably more expensive but the quality of their service is considerably less effective. Told them from the beginning that I needed spider control and didn't get it. My yard and garage are over run with spider webs, I'm finding spiders through out the house and my outside furniture is covered with web and cocoons. Despite an extra spraying it's still an issue. Had enough! read more

This review is based on the honesty of the company and how quickly they were able to come out. I saw what I thought looked like a terminate tunnel while under my house the other day, so I scheduled a termite inspection. I called Saturday and they were able to fit me in Monday. Yay!! (Other companies aren't even open over the weekend) Mark S. came out to inspect and told me I don't have termites. The structure I thought looked suspicious was just leftover mud/cement from when the builders built the home. The inspection didn't lead to a sale today, but I will call Clark next time I need a pest inspection. Thank you for not trying to take advantage and for being honest! read more

Ever since we moved into our Berkeley house a year and a half ago, we have had trouble with Argentine ants. They spend most of the year crisscrossing the yard in lines of hundreds of thousands, and in the winter they come up into the house however they can. They've eaten zinc lozenges, candy, and cat food, but mostly they seem to just like wandering around in great numbers. They even discovered that they could get into the kitchen through an electrical outlet, and after a pyrotechnic blast we had to replace the outlet. At the positive recommendation of my father-in-law, we gave Clark Pest Control a call. Their telephone support staff are friendly and schedule appointments as soon as you need them. The service takes the form of regular monthly visits involving a general inspection of the property and the use of organic but effective (and pleasant-smelling) insecticides to keep the pests at bay, but once you've paid for the monthly service, Clark will stop by whenever you need them to address issues that have come up - at no additional charge! I really have recovered my peace of mind knowing that if I see lines of ants, we can do something about it within hours, relying on experts - I just don't have to worry about it myself anymore. And speaking of experts, I could not recommend more highly our regular technician Josiah Smith, who has identified and eliminated countless ant nests on our property (while keeping an eye on spiders, wasps, and countless other things whose names I may not even know - he even has advice about those nearly microscopic creepy-crawlies that infest fruit and vegetable plants). Since Josiah started working on our situation, we simply have not had any insect invasions into the house, and in our yard we are much more likely to see butterflies than pests. In addition to possessing superior entomological knowledge and applying himself diligently to his work, Josiah is an absolute delight to have around. Yes; I look forward to visits from the exterminator. How's that for a recommendation? read more

Our tech, who has been working our house for several years, is knowledgeable, professional, always listens to our requests on his visits and goes out of his way to make us feel safe from pests, especially spiders this summer. And when we had a special need (rat in the attic) the tech they sent went way above and beyond, including stapling back in place some plastic netting I had installed when we moved in quite a while ago, which had come partially loose and let the rat in. In short, I am happy with the service, both the regular visits and the special requests (we also had moles and they took care of that). Too often, you pay a "retainer fee" for service and then get soaked extra because "that isn't part of our regular service." With Clark, pretty much everything is included (note that I did have to pay extra for the moles because they need retreatment for a year to make sure they don't come back). read more