If they would honor the pricing they have online , this place wouldn't be bad at all. Eye exam was…read moreupfront pricing & speedy. The staff was nice as well. They just need to stop the false advertising.

I have never been more disrespected in my LIFE. As I was…read morerunning late I called told her exactly when I'd be there ,fine no problem under 10 minutes. It was 6 minutes late. They took the next appointment in front of me . Except it wasn't 1 person it was a couple, when they finally got done they put another COUPLE in that room and dr went in . She said no but I not only saw it but you could hear them . I had to take time off my job loose money. Trust neither of those couples has to do that. If she'd told me on the phone I would have made other arrangements, but I wasn't afforded that option. My time literally is my money so to be treated in this fashion was not only disgusting but also lost revenue. Also I'm telling everyone I know how I was treated there. BTW I did a walk in at another place I was in & out in 25 minutes that's what service looks like. AND I WAS TREATED WITH RESPECT

I needed a flexible case for my sunglasses and the very nice lady quickly hooked me up with one of…read moretheir business cases at no charge! I was out within a couple of minutes. AWESOME!

Picked up glasses and young lady got angry and ask another person to adjust and properly fit my…read moreglasses and have noticed one arm sits on side of my head causing headaches and metal at top of frame sticking out... new frames damaged by your employee that was in a big rush to get me out of their store after getting over 600 dollars for 2 pair of glasses...

I have tried almost every eyeglass store between Destin and Pensacola, Opti-club has by far the…read morelargest selection! I picked out a Swarovski and a Tiffany pair. These frames are not cheap and the lenses are even more expensive so to say that I was disappointed when I picked up my glasses and the Tiffany pair broke as soon as I put them on, I was heartbroken. My daughter's wedding was in a few days in England and opti club actually offered to overnight the glasses to England for me. I declined the offer because I know how mail can get lost especially going overseas. When I came back a week later, my glasses were ready and I again drove to Pensacola to pick up my Tiffany glasses. I wore them two days, and they broke again in the same spot that they broke originally at opti club! I was devastated! Opti club ordered new Tiffany frames and the glasses are great. I didn't like the fact that I had to make 3 round trip visits to Pensacola (I live an hour away) but the ladies were so nice and the fact they offered to overnight them to England speaks volumes. Also, opti club gives a full year warranty on their glasses not 30 days like everyone else!

Thank you opti-club for one figuring out I had two VSP insurances that I wasn't aware of…read more And thanks for your patience with my teens that don't want to wear glasses! Also picked up my new glasses today and l love them

The staff and Doctor were professional and extremely helpful. Thank you for making my time today…read moreworthwhile.

Disappointed and Misled -- Never Again…read more I recently visited Eye and Coffee Guy (formerly "$50 Eye Guy") for an eye exam because my insurance covers the exam with just a $10 copay. To my surprise, I was charged an outrageous $143 for the exam, with insurance. My insurance also includes a $250 allowance toward any frames, but I was told by the sales associate that this didn't apply to frames in the glass case (such as Oakley, Tom Ford, Coach, etc.). That is completely false. I ended up using my own frames and was charged $568 for just the lenses. After insurance, I still had to pay $170 out of pocket -- just for lenses with anti-glare. I needed the glasses urgently, so I paid it, but I absolutely regret it. On August 1st, I placed my order and gave them my $500 Tom Ford frames to have the lenses fitted. Instead of handling them carefully, they broke my frames during the process. Not only did they fail to apologize, but I was told over the phone that I would need to purchase another set of frames because they were not liable for frame damage per the paperwork I signed. When I asked about a credit or refund since they broke my frames, they refused. I then asked for a refund on the lenses so I could take my business elsewhere, but they told me the lenses were already cut and nonrefundable. To make matters worse, if I bought new frames, the lenses would need to be remade anyway. At that point, I ordered new frames from another store, choosing not to give Eye and Coffee Guy another dime. Twenty-five days later, my glasses finally arrived -- far too long for something so basic. Horrible and slow service from start to finish. For comparison, I later went to another local optometrist who immediately told me that my $250 insurance frame allowance was still valid since I hadn't used it. I was able to use it toward a pair of Dolce & Gabbana frames with no problem. The competitor quoted me $125 out of pocket for lenses with anti-glare, anti-scratch, and UV protection -- all made in-house and ready the same day. Meanwhile, Eye and Coffee Guy quoted $399 for the same lens features and still had to send them off. Even with insurance, I paid more here than I would have paid in full elsewhere without insurance. I feel completely misled, taken advantage of, and frankly, ripped off. The lack of transparency, the misinformation, the refusal to take accountability, and the careless handling of my expensive frames is unacceptable. I will never return for optical services again. To top it off, I've been a loyal coffee customer here 4 times a week. But after this experience, I will no longer be giving this business a single dollar for coffee or anything else. The only thing close to $50 here is the coffee and muffins. Do better.

The staff seem to have a hard time listening to their patients / Customers. I have to have…read moreprogressive lenses, and I hate how far down the section for reading is and requested at least 4 different times that they place it a bit higher especially with the size difference of these new frames... Nope. It's further down to the point I have to hold my glasses higher up to even read. This is so frustrating, I should have learned my lesson from the last time. I asked for one pair to be sunglasses and when I got them neither pair were sunglasses. I regret everything about this visit.

A lot of bait and switch on all the specials. They push hard to lock you in with eye exam before…read moregiving actual price on glasses.

A pair of glasses, of which the frame were. the most expensive part at about $200, had the nose…read morepiece fail and I went into the Cordova Mall branch to see if they could fix it - and they said no and just walked away. They did not offer to suggest new frames, nor any other consideration.

WORST SERVICE EVER. Brought my husband in for an annual eye exam. He's an active duty family…read moremember, one eye exam annually is covered by Tricare. He hasn't had one since 2020. The lady who brought him back to the exam room apparently does not understand how Tricare works and wanted to argue with me and say my husband is not covered. That I needed to "enroll him", which is not required. So I have to research the information for her, show her screenshots just to get my husband seen. And while I was trying to do that, they took other patients in his place. We had to wait over an hour past his original appointment time. Then the same lady had the receptionist CALL TRICARE to confirm what I had already told them. He had to take time off work for this exam, we had both our kids with us, it was a hot mess. His original exam time was 4 pm, then they were unable to get through to Tricare because *hello* it's now 5:30 pm. Needless to say, we did not get seen. I DO NOT recommend this place. Not military friendly whatsoever, which is sad considering this city has a huge military presence.

Our optical experience with the company was very dissatisfied. Both my husband and I ordered…read moreglasses from this location. Returned 4 times for adjustments and were never fitted correctly. Took multiple returns and phone calls to get refund done appropriately and was charged a 25% restocking fee. I have been in glasses for 25 years and it was the worst experience to date. Staff is friendly but not capable of professional fittings. Went to Lens Crafters at the Mall and had a wonderful service and fittings.

SIGHT AND SUN EYEWORKS IN GULF BREEZE, FL. Worst eyecare ever! I have the best insurance, VSP and…read moreBlue Cross-Blue Shield. Dr. Gebhart performed many tests and said they were all medical. Apparently my medical insurance did not deem them necessary! I have never had to pay for eye care, including when I had cataract surgery. Got whopped with a $68 bill. This group is out for the money only. Performed unneeded tests. Went back for my glasses 4 times before they finally got it straight. So, I paid the $68 to get them out of my life. Now, I just got another bill saying my account was "grossly overdue"!! Can't they get their act together?

I had a wonderful experience at the location down town on Palafox. I have dragged my feet for an…read moreentire year. We walked in we were immediately welcomed into the store. Jessi if it weren't for you being so helpful finding a beautiful pair of glasses & not to mention the great value. A great price for what all I had done to my lenses. My new glasses will be in soon, I can't wait. Ask for Jessi @ Terrezza Optical Palafox.

My visit started off fine, and the new girl on staff initially made an honest mistake with my…read moreinsurance--no big deal. However, what really left me uncomfortable was watching the manager publicly reprimand two other staff members for the error instead of addressing it with the person who made it. I'd prefer a more supportive and professional approach behind the scenes. I hope this feedback helps improve the customer experience for others.

UPDATED REVIEW!! Third time is NOT the charm, as they say. Today (Nov. 13, 2025) I got back into…read moretown and drove over to the Fairfield & Lillian Highway location, after receiving a phone call on Nov. 5th from the optical shop manager. I had ordered a pair of prescription Ray-Ban sunglassses on Oct. 20th and they were supposed to arrive two weeks later (Nov. 3rd) for an epic road trip to the desert southwest. They did not arrive, so I had to drive 2,500 miles without sunglasses. On Wednesday (Nov. 5th) they called and advised that my glasses were ready for pickup. I returned today, but they could not find them. Turns out, they forgot to tint them! WHO BUYS UNTINTED RAY-BANS? So they had to send them back to the lab. Every single pair of glasses I've ordered through Terrezza have been wrong! On one occasion, an optical staff member forgot to include the prism, a critical oversight when that's part of the prescription! Every other time, it been a screw-up by the lab, also owned by Dr. Gene Terrezza. Several weeks ago, I took my wife to pick up her new RX glasses...guess what? No prism on her new lenses either! I CAN NO LONGER RECOMMEND THIS BUSINESS! Take your business to a place that values Quality Control (QC), because Gene Terrezza obviously has lost sight of that valuable commodity.

Terrezza Optical very much impressed me. This was my first visit. I just loved the roomy waiting…read morearea. I also walked around to decide what type of frames I would like. The receptionist was very friendly and since I filled out my paperwork online - I think my wait was under 5 minutes. Savannah called me back and assisted me with practically everything! Just a few tests which is good because I've not had my eyes checked in close to 2 years. I wear glasses at home and contacts when I go out. When she finished - I was then ready to see my certified optometrist Oscar H. Corredor, O.D. He made me feel very comfortable and I promised that from now on, I will have my eyes checked every year. I then met with Jean and she helped me with finding the perfect frames. I very much enjoyed my visit with Terrezza Optical from start to finish and my glasses will be ready within 2 weeks!

The store is beautiful with a multitude of frames to choose from…read more Dr. Joe did my eye exam. Patient, friendly and answered all my questions. Nicole Owens saw me first and helped me pick out a beautiful pair of glasses. She is friendly, patient and listens to the customer. Definitely will return.

Best exam i ever had. Spent plenty of time with me to make sure diagnosis was correct. Then the…read morestaff was very good in helping with letting me know what insurance covered and we were able to get great pair of frames that were in price point. Service was so good , i paid the extra to get second pair.