I was treated as an after thought. They didn't replace the O2 sensor before I left the lot and the engine light came on. I gave it back and asked them to get it inspected. They held on to it for two weeks and hardly kept me informed. They wouldn't go out of their way to meet me to swap the loaner vehicle they gave me and made me come down from Winthrop to Norwood five times (teo times to finish paperwork, once to pick up my car the first time, once to give it back and get the loaner vehicle and then to finally to give back the loaner and pick up my car). Then when I finally got it they did not put any gas in and and it was not inspected so I had to do that myself. They were hardly apologetic. Any time I was told they'd get back to me throughout the process was I was the one to break the silence. This was hands down the worst customer service experience I have ever seen. read more

Sales review: My husband and I went to test drive a WRX and experienced a very pushy car salesman. We were able to test drive the WRX without a problem but the salesman kept telling us what we did and did not want. Apparently we did not want to test drive any of the used cars they had on their lot. And apparently we only wanted to buy the bright blue WRX sedan. Oh and we dont really want navigation (because the blue WRX doesnt have it anyways). He made it sound like it was the ONLY car on the lot... And in all of Boston. Now I realize most car salesmen are pushy. I have experience around cars and I know more than the average wife about how cars work. This guy was completely hopeless though. He tried getting us to sign an agreement saying we promise we will buy a car. Oh but we can't have the color we want because it's impossible to get ANY other WRX than the blue one that is on their lot right now!!!! Also, the offer they gave us for our trade-in was a slap in the face. It was half of what the Kelly blue book quoted and the manager only budged by about $500. Also, when he wrote up the final offer for the new car (the blue one we didnt want) we found out it was $3000 more than what the car was listed for online (on their own website). Oh and what else, they actually had two colors listed online... So there was more than just the Blue WRX!!! Of course I try to give them the benefit of the doubt that they may not keep their website updated, but seriously.... You are going to tell me that as a Subaru dealership you can't order another color of a popular production car? I mean, it's not like I'm trying to order an Aston Martin. Even though I'm not dropping $250k on an Aston, I still am making a large investment in something that I will be keeping for a long time... So I had better get it in the color that I want or else I'm not going to buy it! My husband and I can afford more than a WRX or any subaru for that matter. But we loved the car and respect the brand and we know what we want. We will be going to another Subaru dealership. This dealership will not be getting our money!!! Side note: the salesman we dealt with supposedly owns a WRX and falsely told us that the cars do NOT have hill start assist on the manual transmissions. I think they will try to tell you anything to get the sale but don't really know anything about the cars they are selling. read more

I found my experience with this dealership to be dishonest. Imagine that! I will make a long story short. They promised me a deal on the phone, then backed off of it when we arrived to drive and possibly purchase it. They also looked at my trade in and asked me how much I wanted for it. My answer was "4 thousand", the salmesman told me straight out, "that will be no problem". When it came to negotiating the deal, they offered me much less for the trade. The only good thing there was that the salesman did have excellent knowledge of the car itself. But there were other things as well that they lied about, and didn't come through on things they promised me. I wouldn't go there again. read more

False advertising! Their website says they'll bring any car that you're interested in to the Clay location most convenient to your house. (see bottom of this review for actual verbiage) I called to schedule a test drive and they would not honor this! I was passed on from Katherine- to Arron- to Dana and I received 2-3 phone calls every day following up on a car. When I initially called, they told me it had been sold and then called me the following day to say it was available and then called me and told me it was sold a few hours later. Then they called the following morning to see "what time I wanted to come and take a look at it." Get it together, people! They keep calling me and when I answer they hang up- I assume leaving a VM gets them points at work or something? Anyways, very unorganized office, the "manager" was a complete jerk over the phone, false advertising, and a poor selection. I'm very happy I did not give them my business! LIES, I tell ya! Here's the line from their website: "This vehicle may be at one of our other Massachusetts locations, but we will bring it to the one most convenient for you! Contact us today to arrange a test drive." read more

We were invited here by Sidney, one of the salesman and his manager Will Smith, for my wife to test drive a car. They were closing early today, at 2pm, so we arrived around 1pm and one of the managers there slammed the door in our face, and told us they are closing up, and that unless we intend to make the purchase today, he will not work with us. Poor, poor customer service, or rather lack of it. read more

DO NOT PURCHASE A CAR FROM THIS PLACE. They sell cars with out warrantys and it was stupid of me to purchase a car from them. A month later my cars dies!!! Unfortunately it's 7 days passed the 30 day lemon law. read more

I made an appointment to see a very specific car. I was asked to be courteous and call if I was going to miss said appointment. I fought rush hour traffic to make the appointment and was met with an inept salesperson who forced me to fill out a contact sheet and then told me the car I had come to see had already been sold. I would have appreciated a courtesy call letting me know that the vehicle was no longer available. Or at least a "we don't have that one, but we have something similar". This is the worst dealership experience I've ever had and I will avoid Clay Subaru in the future. read more

Service Review: Here's what happens every time: You call them to book an appointment to get your car fixed, or a specific part replaced. You'll make the appointment for a time that's convenient for you and your life. You'll arrive on time, feeling good that this problem is going to get resolved, even though the cost will be higher than a local mechanic. But then they tell you they don't have the part. In both cases for me, it was a tire. In the real world, the point of the physical, car-drop off appointment is that they will fix the car. No one said "Come in so we can look at your Subaru tires & order them for you and set up ANOTHER appointment so we can further inconvenience your life. The first time this happened I went in and voiced my frustration to the manager, who proceeded to perform the typical smoke-and-mirrors act you expect from a car dealership. "You misunderstood sir, this isn't real life. This is the Bizzaro World of Clay Subaru." Fooled me twice, I'm not going back here. Assholes. read more

Well, I am truly pleased with Clay Subaru. I don't think anyone enjoys car shopping, and they made it a (relatively) painless experience. Worked with Allison, Oscar, Edward, and Tony to complete the deal. Everyone very patiently answered every one of my questions and sent updated documents in a timely fashion- I wanted exact numbers and that is what I got. I also appreciated that I was able to communicate with them on the phone, email, and text. Prior to going in to finalize the sale, I asked how long it would take and they said about an hour and a half . . . I was suspicious, but they were true to their word. When they offered me "extra options", I declined and that was the end of it- no pushy sales tactics. As an upside, they allow customers to bring their dogs!! Although car shopping can be extremely stressful and time consuming, they made it as easy as possible. Two thumbs up for Clay Subaru! read more

One of the worst customer service you can get is from clay. The sales person doesn't seems to appreciate the business you bring to the dealership. Bonus-they will give you an attitude. read more

This review is a solid 3 stars. Why? Well, it is an average of 1 star and 5 stars 5 stars for the parts department, and 1 star for the sales department. The good first! I needed tires. Not for a Subaru (even though I have had 7 of those) but for a jeep. Why was I shopping at a Subaru dealer then? Well, i had subie bucks credit. I dont need any subaru parts. I was talking to the service manager. (I wish I could remember his name) He suggested tires since they can order anything I want. he worked with me, he gave me a great deal, and he even helped load them into my jeep. I cant say enough good things about the parts department, their willingness to help (he matched another dealers discount coupon) and ability to get things. and now the bad... The sales side, not as good. I went in, and was walking around. I am VERY familiar with the brand. All the salesman were having a campfire (basically, standing in a circle, with the desk manager, talking, as opposed to on phones or email following up, or talking to customers). I went over and asked if someone could help me (always a bad sign, IMO, when you have to ask for help from the people that are there to help you) I asked about the new BRZ coupe - which at the time was not in showrooms. My basic question was when it would be in so I could see it and test drive it. I work two miles away, and told him this, and would like to get local if I decide on one of them. His response (and I am paraphrasing) " If you want to put a deposit down on one, you can get in line. We already have 12 deposits. it is going to sell very fast and they are not making many of them. " When I did not want to leave a deposit (after all, why would I want to put a deposit on a car I have not driven!), I asked if he could let me know when one comes in. he told me " to just check back since I am close" really, thats how you treat a customer and potential sale (and commission!) I asked if I could leave my name, phone number and email and he begrudgingly took it. I have never heard from him. now I am in my 30's, professional, and not looking for a 'joy ride test drive', so to be ignored and treated like crap is kind of insulting. And as for their " 12 preorders, so we wont have any to sell you anyways", last time I drove by they had one sitting out front unsold. hmm... This one salesman made my experience so BAD, I will not even consider buying from them. I would rather drive further to someone who treats me well, then give business to someone that treats me poorly. It really is bad that the sales department does not mirror the parts department. but it all comes down to the people, and they hired the right person in one spot, and the wrong person in another spot. read more

BAIT AND SWITCH. UNPROFESSIONAL. I was sent here via USAA and was supposed to have a pre negotiated price for a specific vehicle. I dealt with Allison LeJeune via email who was very nice. When asking financial questions she could not answer she semt me to chat with "Joey", Joseph Allain. Joey was very friendly at first, however when getting into financial negotiation he was evasive and would not give reasoning behind their pricing. When pressed for information he got defensive and raised his voice. When asked about why we were having a $1500 fee added to finance the car he said it was due to the dealer incentives they were getting from Subaru. Dealer incentives were (last weekend) $1500 if you sell an Outback for cash and $500 for selling with financing. He could not explain to me why they were trying to charge $1500 and not $1000, which was the difference in dealer incentives.between a cash and financing sale. You're trying to sell a car, why be nasty and dismissive of a customer's concern especially when caught in a lie about pricing? Worst dealership experience I've had in the area. PRO TIP: Go to Cityside instead, ask for Anthony or Junior. They explained their cost and broke it down so we could understand. First time I've felt like a car salesman was being honest and upfront about what they are selling and for what price. We just got a great deal and were treated decently. read more

I didn't end up buying my Outback from Subaru, but wish I did. My experience with these guys was much better than the other dealer I eventually ended up buying from, which I totally regret now. Tony Chahwan is a nice and helpful sales guy, ask for him when you go in there. read more

When you are looking at buying a car at Clay Subaru they tell you that they treat their customers like family... while I take that with a grain of salt initially. I learned first hand that these are not just words and in fact they follow through on this statement. Car trouble can be overwhelming and inconvenient but let me tell you Ferla, Edwin( from service), Patrick( from sales), Al( the gentlemen that helped give me my car) and the fella behind him were all so wonderful and helpful making the process a little less overwhelming! So thank you to all! You guys rock at clay Subaru! read more

Last week I made a service appointment at Clay Subaru for today . Last night I dropped off my car, filled out their "Drop off" envelope, enclosed my keys and gave the envelope to their Service person. Today, at approximately two p.m., having heard not a word from Clay, I called for an update. Guess what! THEY KNEW NOTHING ABOUT ME, MY CAR, OR THE APPOINTMENT. This dispite the fact that my car was sitting, by itself, in the middle of an empty parking lot directly in front of the Service Department windows. For three quarters of the day no one wondered what that car was doing there. Unbelievable! read more

My friend K's family has, over the years, bought 4 Subarus here. I have a Subaru from here. Jack B. bought his Subaru here. Talk to Kevin - he's one of the least shady car salesmen I've met (and I briefly worked at a car dealership after college). Oh, and they have some computers with free Internet access in the waiting room of the service dept. read more

I had the most wonderful experience at Clay Subaru. I emailed the dealership in the morning and was sent photos and prices on vehicles matching exactly what I was looking for. I came i that night and met with a salesman, Matt, who was not at al pushy and extremely personable and helpful. (He went so far as to send me a thank you note, after the sale, and to offer to detail y old vehicle at no charge, which I had given to my son.) The finance manager, Dave, was a pleasure to work with and went above and beyond to help me get everything set for the transfer of registration and selling/gifting my old car to my son. I wish I could remember everyone's names. But, I can't. Still, everyone was fantastic and I highly recommend Clay Subaru. I would definitely do business with them in the future. read more

Clay Subaru - 2019 Subaru Impreza - Auto Repair Near Me - Norwood, Massachusetts

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I give no stars to this piece of shit place. Want to charge just to look at my headlights. Are they fuckin kidding me. Charge when you are actually doing some labor. read more

(Note that this is actually Clay Subaru!) I bought my 2005 Legacy GT Limited wagon at Clay Subaru last November. They were excellent; my salesman was very low-key but attentive, and did everything he promised to have done before I picked up the car. I've since ordered a few parts, which always came in right away, and had my first service done there with the next coming up shortly. Their finance guy was also great and helped tweak the numbers til everyone was happy. My ex-husband also bought a 2005 Legacy GT Limited sedan at Clay and I believe his experience was also very positive. I wouldn't hesitate to recommend them to anyone looking to buy a Subaru. And you gotta love driving into their service area when it's cold. :) Oh, and did I mention the free wi-fi while you wait for your car to be serviced, if you don't opt for the shuttle? And the receptionist makes a pretty killer birthday cake, which we were offered when there looking at the car. read more

We had very good experience with the sales department. First, their prices were competitive, and the communication by email was very clear (unlike other places that advertise "best price" but do not explain that it requires a trade in). We communicated by email with Allison Lejeune, and when we came to the dealership, they respected the price we were told by email. At the dealership, we were helped by Nunshel Thys, who was very helpful answering our questions and explaining all options. In the end, we were offered a very fair and competitive price for the vehicle and financing. We highly recommend Nunshel for anyone looking to buy a car at Clay Subaru! I give 4 stars, since the process of the actual sale raised some doubts after the sale was made. We were offered (and purchased) extended warranty package, which was provided by a third-party vendor. It is not clear why Subaru Added Security extended warranty was not even discussed with us. I emailed the associate that helped us with the paperwork and financing to ask about this, but never heard back. It is not a big deal, since we are exploring alternatives, and we have 30 days to cancel the warranty we purchased and receive full refund. If you are looking to buy a car, save yourself a lot of time during the contract signing process - do the homework and explore extended warranty options before you do the paperwork! We spent a lot of time doing homework for the car and financing, but did not realize we also needed to explore the warranty options! read more

Location, location, location allows for next-day repairs. Blew out a wheelwell cover driving around (and spinning donuts) in my Legacy during Nemo, and needed a next-day repair. As it turns, out, despite being in Norwood, the heart of Metro Boston suburgatory, Clay's location right up the road from the Subaru of New England parts warehouse allows it to procure parts much sooner than its Boston or Quincy-area counterparts. Repairs started in an indoor-drive up service area, where I was immediately greeted by service coordinators. Waiting area was okay, though snacks and atmosphere were certainly better at Mastria in Raynham (which could pass as a poor man's living room). Car was returned on time, and at the quoted estimate. Really couldn't ask for more. read more

The service department is amazing. I had a serious problem with my 2012 Legacy and the Suburu dealership in Natick failed to properly diagnose or fix the problem and overcharged me for unnecessary work. I was jaded. The crew in Norwood not only diagnosed the problem correctly. They drove me to work in the morning, Fixed my car in record time, picked me up from work, and didn't charge me for anything. I'm forever grateful. I will never take my car anywhere else. read more

Bought my car here, and plenty of service done, without any issues. Service checks me in extremely quickly, and gets me back out and on the road in a reasonable amount of time. When I purchased my car there were no issues at all either. read more

Thank you Nikki! We got our 2014 Impreza in July and it hasn't been a great few months - got rear ended and lost it to body work for nearly 3 weeks but that's another story. Today, I called to see if we could take the car in on Saturday (the only day of the week convenient for us so that we don't miss a half day of work) - there seems to be a sensor or electrical problem and not entirely sure if it's safe to drive. So, no they aren't able to look at it on Saturday or anytime soon BUT she was super helpful in accommodating us so we can drop it off on Saturday and get a loaner. Customer service is really important and the point is to alleviate our inconvenience, particularly for an issue covered under warranty. (Cityside in Belmont could take a lesson from Clay.) read more

If you have the choice to work with Will, he is one of the salesmen I have ever encountered. It was more than a pleasure working with him and he got me a great deal. Not only, there was some damage on one of the hubcaps of the car I was purchasing and he personally swapped them. He did inform us that he's not paid on commission so all his energy and his enthusiasm was genuine. I will most likely be purchasing my next car from here and hope to work with Will again. read more

I bought a car from here 3 weeks ago. I had a misunderstanding with an employee that had me reconsidering my purchase but after Joey contacted me, we went over everything together. He explained everything in detail even made some adjustments. He made sure I understood everything before I signed it. I asked a lot of questions but Joey never lost his cool with me and did everything he could physically do accommodate me. Joey went above and beyond his call of duty to help me, and for that I am grateful. Even still today, if I call him he answers me. Great service, extremely, honest and overall a great guy. Joey keep up the good work, you rock! (Subaru Norwood) Happy Customer Blanca Guzman read more

Poor customer service and long wait times. The workers seemed to be running around like headless chicken without noticing that you were waiting 2 hours just for an inspection sticker. read more

After asking sales staff to ease up on constantly calling me I was told that I would 'be taken off the list' and a note would be put in my file. Whatever that means. I was just trying to buy a car, not get a deluge of phone calls everyday. I'll be buying my car elsewhere. read more

I didn't end up buying a Subaru, but of the 4 dealerships of various makers I went to this past weekend, this was the only place that didn't leave me wanting to take a shower to get the sleaze off. Juan Fabian is a gentleman, and when he called me the next day and I told him I needed to think, he promised not to call me again. I purchased a Toyota, so I contacted him to let him know, and he was so cordial. Everyone at Clay was nice. They had a good selection of various models, the cars were ready to be test driven, and I didn't feel pressured. Nice folks! read more

My husband and I recently purchased a used Subaru after having visited a few other showrooms in MA. We worked with Tony and we were both very happy with his service. We made an appointment to meet him, and unlike at another dealership, he did not double book us! He really took the time to work with us and did not make us feel rushed. The car we wanted had a few scratches, and Tony was amicable about having the bad ones fixed up. He also arranged for some interior staining to be cleaned. My only real complaint is that the finance department really pushed selling us the extended warranty when we were filling out the final paperwork. read more

really awesome place to buy your car. good people and smooth transaction. I really enjoyed the buying experience. thank you for all support and help. My sales rep was Daniel and finance manager was Joey. wanted to thank them again. read more

Outstanding experience selling my used car to Clay Subaru. Can not say enough good things about how I was treated by John and his team. No hassles or pressure. Fair price. Strong follow through. Highly recommended. read more

Please stay away from this establishment. I know it isn't uncommon for dealerships to engage in deceptive practices, but this particular business thinks nothing of putting your safety at risk in order to make a profit. I scheduled an appointment for work that is covered under warranty. Instead of doing the work requested and gaining a customer, the service dept told me that my car needed close to $600 worth of work and the issue would be fixed. Nothing was actually fixed of course, and I doubt they even put my car on a lift. I haven't driven my car since and now have to look for another Subaru dealership to do the work. You can guess how much I want to do that after having this awful experience. read more

A huge Thank You to Oscar and Matthew for taking such great care of my parents. They are no longer able to handle major tasks and their anxiety level prohibits them from trying things that once were common tasks. They are thrilled with their new Forester and feel like they were treated with white glove service! Oscar and Matthew made them feel very special and I am super appreciative...thank you!!! -DPB read more

We went in here over a year ago to lease a Subaru Legacy, with the Eyesight system. We went in twice and test drove the cars and everything seemed fine. Yet when it came time to work out the details, they said they wouldn't be able to get a Legacy with the Eyesight system for at least 4-6 months. I guess they didn't take us seriously, though we were ready to sign that day. We went to another Subaru dealership (Mastria Subaru in Raynham) the next day, and they found us the exact car I wanted (in the color I wanted) in days! Clay Subaru lost out big time, since when my mom and sister were both looking at Subarus - I sent them to Mastria who took care of them. read more

oil change and tire valve fix. was told would take an hour and half. took three+ hours. kept trying to get me to do another service that I was still 7000 miles away from. would NEVER recommend. read more

So I went to Clay Subaru with the expectations to test drive a new WRX non STI for me to see if I liked the car enough to purchase it. I get to the lot and see two beautiful STis sitting there however I am not interested. Some older man (wearing a hat who didn't look like he worked there at all!) walks by and says if I like it that the car is open and I said no thank you but that would be interested in a Stock WRX instead. He searches for a while and finds that they have one in stock. We walk over to see of the car and I said great I like it but would like to test drive it. Now I understand that they might be eager to not let people joy ride these but I was serious and I told them if things worked out financially today I can sit down and work a deal out. Guy says well if your not intending to buy it we don't allow a test drive. I told him that I won't be putting down money in a car I haven't driven lol smh. He didn't budge and I said ok thanks and walked away. HORRIBLE WAY OF DOING BUSINESS. He didn't even try to offer me a way for me to sit down at least. SMH huge fail. Obviously this man didn't want to make money that day so I drove over to Metrowest Subaru where I test drove the WRX with no issues and worked the numbers with the sales man who was super nice. They also did say this isn't the first time they have heard Clay Subaru does this to customers. They lost business that day. Never going there AGAIN. read more

I agree with previous reviews on Tony (Tony Chahwan is a nice and helpful sales guy, ask for him when you go in there.) he really tried to get me the car I wanted, at a fair and honest price. read more

I arrived just after 7am for scheduled service. I was prepared to either be lucky enough to get a free loaner car or rent a car from close by. The service person said the service would only be an hour and asked if I could wait. I said really just an hour and she reassured me that yes, really just an hour. Well, after 90 minutes After I asked, i was informed that it will be 15 minutes more, bringing it to an hour and 45 minutes for the routine maintenance. As someone who works full time and had already told my boss I'd be an hour late to work, this puts me in a bad position at my job. I really think service people need to consider customers' time when giving estimates and timing updates. I would have been fine to have rented the car and have been to work on time had the service person not reassured me that the service would definitely be an hour. Update: Well, they finally finished after 2-1/2 hours! A far cry from the 1 hour promised even after questioning if that would really be a possibility and was assured it would be. Totally screwed up my day. I'll be sticking with the much more reliable Metrowest Suburu here on out. read more

It was one of my best experiences buying cars. I have been to many many dealers, this was one of the fastest, most convenience, no nonsense, no tricks, but such a friendly, professionally service. Joe Rizzo and Joseph Allain were excellent at best. I was in there not even 2 hrs and everything was done! amazing! We got a good car and a great deal. If you are looking to buy a new Subaru, look no further. Come to Clay Subaru on Rte 1 and ask for Joe or Joseph, they will be more than happy to help you. P.S. Both of them are driving Subaru, that says something. read more