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    CleanBay Solution

    5.0 (2 reviews)

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    3 years ago

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    Daiully S.

    I'm so happy to serve you, thank you

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    2 years ago

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    Daiully S.

    Thank you, it was a pleasure to meet you.

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    Maidly

    Maidly

    (287 reviews)

    Got them to help power wash our back patio earlier in the year. They did a good job getting rid of…read morebuildup and cobwebs. They were detailed and warned us about certain bricked areas where power washing could cause damage.

    I didn't realize this is a matching service when I contacted them. I think their business model is…read moreto hire customer service reps from abroad then match you with local small businesses. This is a problem, because: 1. Each time I emailed, a different person answered. Probably 20 emails over 1 week were arranged before I could get a quote and schedule cleaning. Because emails would usually arrive late at night or around 2-4AM, I guessed the emailers were located outside of the US. 2. Phone calls are not effective. Email info could easily have been conveyed in a 5-minute phone call, but when I called, the representative didn't know anything about scheduling. 3. A third-party cleaner comes to your house. This means there isn't consistency in quality. The cleaners complained that there was too much work and that it would take a 2-person team 4 hours to do the work (clean 1.5 bathrooms, put about less than 10 dishes in the dishwasher). One worker did dishes only during this time (at $40/hr, that's about $4/dish). The other cleaned the bathrooms. And of course they finished in less than 1 hour. 4. Communication with the third-party cleaner was poor. After all the time I spent emailing about what would be included, none of the details they asked about were conveyed. This was part of the time I paid for, because 1 worker called their supervisor to try to get out of doing the work.

    Super Clean 360 - Thank you note from one of our repeat clients

    Super Clean 360

    (85 reviews)

    I reached out to this company through Yelp for a project quote and specifically explained that I…read morehave fragrance sensitivities and needed to confirm accommodations before booking. Initially, communication was responsive. I was told what services were included and that the day I wanted was completely open. However, when I mentioned I needed to call back before confirming, I was suddenly told availability might not remain open, which felt somewhat high pressured. When I called back, I was informed I needed to sign a waiver related to my sensitivities. I completed the waiver promptly, but I never received clear follow-up confirmation to finalize the booking. I followed up later that same day and again over the next two days by phone, but received no response or update. I completely understand if a company decides they can't accommodate a request, but losing communication with a potential customer after having them complete paperwork felt unprofessional. A simple "we're unable to move forward" would have been appreciated. Their pricing was also on the higher end compared to other companies I contacted. I ultimately hired another cleaner who had excellent communication, respected my fragrance sensitivities, and did impeccable work. Sharing this so others, especially people with fragrance sensitivities or accommodation needs, know that communication may be inconsistent.

    I have been using this cleaning company for years to help me with my very cluttered, messy single…read moremom apartment. The team is always so kind, helpful, accommodating and does such a thorough, beautiful job! I have not found cleaners that would make my place sparkle so well with such great attention to detail. They provided me calm and support in the chaos of a busy life. After I had to move across the country for a job, my elder mother had a fall, she had to be taken to the hospital by emergency services and was there for weeks. Being across the country and needing help I knew I could trust Shanna, Mariana and the team. But I didn't know that they would treat me like family, and give so much love and care to my moms place while she was away. I didn't know what they would find but I knew the apartment was in bad shape. Shanna and Mariana did such an excellent job, communicating the situation, working through the logistics and giving such care with every detail so her place would feel like home again, I really don't have words to describe how grateful I am to them when I felt so helpless and emotional. It was beyond knowing I could trust them, it was truly like have the support of family. Thank you all so much! I wish there was more I could do to show my gratitude.

    House Cleaning SF

    House Cleaning SF

    (273 reviews)

    Bayview-Hunters Point

    Had a deep clean yesterday by House Cleaning SF and I could not be happier with the result. Great…read moreservice, and attention to detail, leave everything sparkling clean. This has been the best experience I've had with a cleaning service. Highly recommended!

    The second cleaning wasn't as spotless as the first. I specifically booked the same cleaner again…read morebecause she did such a thorough job the first time and didn't miss any areas. It really felt like she went above and beyond, and I could tell she put a lot of time and effort into making everything look clean and organized. Unfortunately, the second cleaning felt a bit rushed, possibly because she had another appointment afterward. Once she was finished, she seemed to be in a rush to leave and I didn't really get a chance to walk through and double-check that everything was good to go before she left. I would have appreciated having a few minutes to look everything over and point out anything that may have been missed. It also didn't feel like the same level of care or attention to detail was given this time. I noticed some dirty spots that weren't completely wiped down or vacuumed, and one of my floors wasn't as spotless as it was after the first cleaning, so I don't think it was fully mopped. My room also didn't have that same clean and organized feeling it had after the first visit. The first time, the stairs in my hallway were also cleaned, but during the second visit I was told that the stairway wasn't included and would be an additional cost. That was a little confusing since it had been done during my previous cleaning. Overall, my first experience was excellent and genuinely felt like the cleaner went above and beyond. The second cleaning just wasn't as thorough or consistent, which was disappointing since I specifically rebooked the same cleaner based on how impressed I was the first time. That being said, I still trust this cleaning company more than others I've tried and would continue to use them. I just hope future cleanings are more consistent with the quality, effort, and attention to detail I received the first time.

    CleanBay Solution - homecleaning - Updated September 2026

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