7-5-2011 I moved to Charlotte about 6 years ago. I'm a corporate lawyer and need for my shirts to be pressed and starched and look nice - pressing them myself at home simply won't do. I live near the Arboretum and tried a couple different cleaners, including Carriage Cleaners in the Arboretum, before trying Cleaner Options. For 5+ years CO did a great job. My shirts looked great and CO was extremely reliable for picking up and dropping every Tue and Fri. But then a couple things happened. First, they lost a shirt. After at least 3 calls and just as many emails, they finally agreed to give me a $25 credit, which was fair. Then a few months later a French blue shirt came back with a bleach spot on it. I had only worn the shirt a couple times. Given my experience with the lost shirt, where I was not treated like the loyal customer that I was, I have not sought compensation for the ruined shirt because I expect to be treated like somebody just looking for a free shirt. For now, I'm giving another cleaners a try.
Pros - Convenient service, shirts look great
Cons - Lost a shirt (that they eventually gave me a credit for), ruined a shirt read more