I came in to see if the sole on my work boots can be replaced. I was hoping that the price wouldn't…read morebe too bad, especially since it was just the heel that needed to be fixed. Those boots are an investment and I don't want to have to get new ones for a long time. The price was really good and the turnover time was fast. When I came back, the heels had been fixed and my boots were also shined. I will be coming back when my boots need to be repaired again.

You have those shoes that are wearing out but you don't want to throw them away?…read more Balboa shoe repair can help for much cheaper than the price of a new pair. I recently brought in 7 pairs of shoes, including3 vintage. The owner went through them with me and told me what he could fix. He also told me which ones he couldn't- three pairs. He also made recommations as to where I could get a very specific leather shoe string for one of the vintage shoes. Dancers: he can suede your street shoes for dance as well! Excellent customer service, very reasonable prices. Highly recommend.

As promised, I came back to get my Birkenstocks fixed. Brought in two pairs: one needed just the…read moreheels fixed and the other needed the whole sole replaced. Everything was explained patiently and thoroughly; I never felt compelled to make any decisions on the spot. Decided to get rubber heels for one pair ($60 vs $50 for the original sole material) and the original Birk soles for the other ($130). I also asked about another pair of espadrilles, which they said they could glue (I think $50?) or I could buy the glue myself for $15 (that they sell) and do it because it's a pretty easy fix. Appreciated the honesty! I decided to buy the glue. Picked up the Birks in a week and they looked great. Thanks again! I'm sure we'll be back.

Quality work, kind people, very responsive, and fair pricing. They did a great job on my…read moreBirkenstocks and boots! Will definitely be back

Don's the man and I will continue to use him for every tailored, loose buttoned, stiched, and…read moreembroidery need. He has two workshops in City Heights, packed to the brim with business. He is very communicative by phone and text, reasonable with pricing, and excellent with alterations. For those clothes that aren't getting consistent rotation in the lineup due to our overweight selves or style preferences, Don can make magic. Shoot him a text or call, you will be a customer for life.

Weirdest experience. I wanted to try Don and realized I was sent somewhere else. So reviewing the…read moreexperience of calling and arranging a fitting. I will likely try a business shop vs home shop next time. I called multiple times and arranged for a fitting to alter two jackets. First Don said he was available the next day and to call back. I did and arranged to stop by, kept asking for the address, and finally he gave it to me, but called back later and ask I stop by later that day. When I tried again in the afternoon, he gave me an address and said his sister is helping him and will meet with me. Went to the home and the man introduced himself as Don so I was so confused. He said a business partner is sending him leadals, maybe that is Don? The woman (Loan) was very sweet who did my alterations. Anyway, whoever I ended up being sent to was ok but it wasnt Don and cant find her listing to leave a review there. Leaving this here so others are aware they may be sent elsewhere instead of Don. The alterations for 2 jackets were ok. One jacket was perfect but the other was looser and not quite as tailored. Price was cheaper than standard so I was not too upset, you get what you pay for.

Disappointed overall and wouldn't give a second chance. From the beginning, something just felt a…read morelittle off, and unfortunately I think that feeling was right. When I dropped off my Chelsea Doc Marten boots, he mentioned there would likely be glue residue because of the type of boot, which I understood and was okay with. I figured some messiness comes with repair work. A few days later I picked them up and was honestly surprised at the cost for a fairly simple glue repair. For the price, I expected at least a little care in presentation -- not a full polish, but maybe a quick clean or some attention to detail. Instead, the boots looked almost exactly the same as when I dropped them off, and there really wasn't any visible repair work besides being told they were fixed. About a month later, I wore them for the first time since repaired and by the time I got from my house to my office, the entire sole had already come off again. After paying around $50 and not loving the overall experience, I didn't feel confident going back for another repair. I ended up buying shoe glue on Amazon, fixing them myself, and haven't had a single issue since. This was my first experience getting shoes repaired, so maybe my expectations were off, but for the cost and overall experience, it just wasn't worth it for me.

I had a bit of an odd request - a bracelet I own, a replica of Dina's bracelet from TLOU2, was made…read moreof a really low quality material and was falling apart not long after I started wearing it. I loved it so much, though, that I had to do something about it - I wanted to replace the old leather with new, more durable stuff. I wasn't sure if this store did custom work, but I came in with it, Jason took a look, and he said he could do it no problem! I just got it back and it's much better than before, I love it. Highly recommend!

A shoe miracle worker. I had a set of Gray boots that had become discolored and numerous shoe…read morerepair. People told me that the leather was beyond Repair. wrong! Robert treated the leather put a beautiful color and shine on the boots and now they're back in my closet instead of on the way to the Goodwill. Thank you so much.

Great service! I just came by to replace hardware on Irish dance shoes and they fixed both pairs…read moreright away so I could take them back with me in time for our competition. Thank you Carlos and Robert!

DO NOT RECOMMEND!! Careless people work here, Paid $160 for them to destroy my red bottoms. Just…read moreneeded the soles of an old boot pair of Louboutin to be fixed up (NOT completely repaired but asked for the red rubber vibram sole to be added). He sliced into part of my boots, he said the sole needed to be replaced when it didn't. My brand new pair look janky now, the damage has been done. The whole glamour of Louboutins are the RED BOTTOMS, when I pointed out the poor job he asked if it would bother us...yes. We came out of our way to La Jolla to get these done since our Mission Valley Cobbler has retired and closed up shop.

What a cute little shop! I came across this shop randomly and so happened to be wearing some new…read more(stiff!) doc martens that were hurting the back of my ankles. When I asked if he sold padding, he offered to hammer the leather to soften them. They feel so much better ! I had no idea it was that easy. Anyways, he did not charge me, so sweet! If I ever need any shoe service then I will return here.

I'm pleased. I dropped off a purse with a damaged strap and picked up said purse with a mended…read morestrap within a week. Although they weren't done by the initial schedule they forecasted, I wasn't in a rush so the key for you is to be patient and just let them do their thing. They were prompt in updating me with the whole process so I had nothing to fuss about. The next time I have a wardrobe malfunction, I will be back.

Brought shoes in for new insoles and heel replacements. Very expensive, I received my shoes with…read moreresidue inside the shoe, marks and scuffs they didn't have before. Not very detail oriented or clean, similar to how they keep the shop, lots of clutter and not clean. How they keep the shop should've been an indication of their work but I wanted to give them a chance since they're near me. Disappointed.

Disappointed to say the least. Wanted to find a local climbing shoe resole shop to support local…read morebusiness. This doesn't cut it, better off sending it out. I showed my friends at the gym and they concluded the same right away, poor job. Last time I had sent my shoes out to a place in Tustin (Yosemite Bum), the pair came back looking just like new. The shoes I received from Foot Depot look sloppily done and rough. The rubber doesn't come close to matching the previous rubber at all nor the style of shoe. Maybe if this was a cheaper option, it would be ok but I paid more than I would have sending it out for a worse job. The only thing that was good was it was a quick turnaround which turns out didn't make up for the rest of the work. TLDR: send your climbing shoes out to resole even if it'll take longer to get them back. This wasn't worth it on so many levels.

Very overpriced for the "quality" of work provided. The photos speak for themselves. For $74, my…read morewife's $400 Michael Kors bag was repaired with crooked, weak stitching. My leather backpack got two incomplete, uneven stitches on an interior pocket. I thought about returning, but I did not trust them to fix it without causing additional damage. This level of workmanship was nowhere near worth the price charged. I would not come back and would suggest others look elsewhere

I dropped off a pair of shoes on Wednesday, and agreed to pick them up the following Monday…read more However, they weren't ready when I came back in. The cobbler said he needed another 10~30 minutes, so I killed time in the area for 40 to be safe. When I came in again the shoes still weren't ready so he rushed to finish sanding down the heel replacement. I quickly paid but noticed later he scratched up the bottom of my shoes when sanding them. I paid the full price for the repair and was bummed because it was a pair of Ferragamo's. I wouldn't bring any designer repairs here

Not one, but TWO unsatisfactory experiences. Don't walk away - run, even if you're barefoot!…read more In the spring I brought my Teva sandals in to have the soles re-glued. He quoted me $14. When I picked them up, he told me it was $16. I corrected him and he begrudgingly accepted $14. I get the feeling he counts on people forgetting what he said, since he doesn't appear to write anything down. So a few months later summer arrives. I put on the sandals for the first time since the repair and one of the soles immediately came unglued. I brought it back to complain. He looked at it and said "$10". I told him I had already paid him $14, but he "couldn't remember" me. I expressed my displeasure and he said his work was "not guaranteed". That is unacceptable to me. A proprietor that keeps no records of customers is not someone I want to do business with. He comes off as a nice enough person, but I think he takes advantage of people's memories, has poor customer satisfaction standards and is lousy with glue.

Chito's is at the North Park Farmers Market on Thursdays. I have used Chito's for many years and…read morehave always been happy with the work they do. It's so great to have a place that does good work on shoes and leather goods. I brought several belts in for repair and the price was super reasonable. Much cheaper than buying new belts.

I had a bit of a nightmare moment with my Bottega Veneta bag... literally right after getting it, I…read moreaccidentally spilled skincare oil on it. I was devastated. I contacted another cobbler first, told to send photos, waited for callbacks, called them again and got vague answers about how delicate the leather was and how cleaning it could spread the stain... they said they'll think of ways on what to do and call me back and then never heard back again. Thankfully, I found Chito's Shoe Repair online and reached out by text with photos of my bag. Within 5 minutes, they responded and asked me to call. Jenny spoke with me personally and was incredibly patient, kind, and reassuring. She didn't make unrealistic promises, but she took the time to explain that she wouldn't fully know the outcome until she saw the bag in person. I was extremely stressed, and her honesty mixed with compassion immediately made me feel better. What truly amazed me was that even though the only time I could get there was after their hours, Jenny still accommodated me and allowed me to bring the bag in. That level of kindness and care is rare. When I arrived, she carefully inspected the bag and walked me through exactly what her cleaning process would be. She explained everything in detail and set realistic expectations while still making me feel hopeful. At that point, I honestly thought I may have ruined my bag permanently.. especially because in my panic, I had already tried a few things myself that probably made the stain worse. Two days later, I picked up my bag and it looked like NOTHING had ever happened. I genuinely could not believe it. The stain was gone, and my bag looked beautiful again. What stood out even more was how much Jenny genuinely cared about educating me. She taught me about leather care, explained how leathers react , and even gave me advice on a wallet project I was trying to fix myself. She wasn't trying to upsell me or push me to bring everything in for repair -- she actually wanted me to understand how to care for my own items. That says so much about her character and integrity. I also met her husband Chris, and together they are just wonderful people. Warm, knowledgeable, honest, and clearly passionate about what they do. I'm beyond grateful I found someone I can truly trust with my luxury pieces. Thank you again, Jenny and Chris, for saving my bag and for treating me with so much kindness throughout the entire process!