I dealt with a person over the phone who quoted the price of the car four times when I went to put…read moremoney down on the car. Suddenly the price changed. I talked with the sales manager, John, who was aggressive and defensive to talk to. it was going to be his way or the highway. He wouldn't listen to a single word, I said. he talked over me and interrupted me. Not to mention he took it him four hours to return my phone call. There are many other dealers who will appreciate your business. I would steer clear of this place they treat people with complete disrespect everybody is always looking for the best price but there's also to something to be said about how you are treated.

Decided to spend a rainy day looking at vehicles. Sims Buick GMC was a hit!!! We ended up…read morepurchasing a 2021 GMC Sierra AT4. Mike LeMay is the man to look for when you stop in. Definitely the best shopping we have had when purchasing a vehicle. Mike was more than willing to answer questions and make the transition smooth. Thanks again!!

Kristal was amazing and the best sales person I've worked with. She was very helpful and…read morecommunicative. I've been looking at cars for months and delt with many sales people and she is by far the best.

I purchased a Kia Soul in 2024. A year later the engine blew. Serpentini held the warranty. They…read morerefused to let the Kia dealer do repairs. They kept my car from December through June. As long as a car is being repaired. The warranty is extended. In order to void the warranty they told me to pick up Me car. That would void the warranty. On the way home the fluids were leaking, the oil ran out and the engine light was on. They refused to fix the car. I took it back to the Kia dealer who told me they blew the second engine due to poor workmanship. I have video, photo and documentation to prove it. I sent a letter to the CEO and they have refused to make this right. Iam 71 years old on SSI. Do not do business with them. They have no integrity.

I'm truly saddened, and I really, really hope it was just oversight due to being busy. So..we took…read moreour Subie in for an oil change. I left with a three page document listing photos and "suggestions" for repairs. A couple were deemed "critical". The total was $3k plus. I was bewildered. I grew up a tomboy (as well as spent two decades with a Honda and Subaru gear head). I know enough about vehicles to not tolerate being taken for a fool at an auto shop or car dealership. The front brakes did need done (rotors and pads and not complete assembly as stated by the dealership). We took the car to Walt's Service in Highland Heights, and they did a fantastic job (OEM parts) -at 20% below dealership quoted price. The mechanic thoroughly cleaned the calipers, etc front & rear for us, stating rear rotors and pads had at least six months wear remaining (the car hasn't been driven much over 40k miles in 7.5 years ). Now, the much larger repair quoted as being critical by the dealership pretty equated to major front suspension work. Thousands of dollars worth! How? As we baby the car and it's almost 7 years old with 41k miles?! So we looked around.. My better half asked around for Subaru repair shop recommendations. God bless his coworkers who recommended Subie Solutions. Sam (the owner/mechanic) spoke with me and *gasp* did NOT proceed to mansplain. So refreshing to speak with a male auto shop owner here in NE Ohio who treats females respectfully and as peers when discussing repairs. We dropped it off, and guess what? The repair was literally 14% of the total given by the dealership. The car runs great now, and I can't be happier. Needless to say, Sam and Subie Solutions has made life long customers of myself and my partner. Absolutely recommend for fellow Subaru owners. Now, what the dealership DOES do at a fair price is convenient and done with good customer service: oil changes. I will continue to get them done there, as they have a stellar customer waiting area that is also dog friendly.

They had the new Subaru Forester we wanted in stock for immediate delivery. It is a beautiful…read morevehicle dramatically improved beyond the two older ones we already owned. They have all been fantastic vehicles. We just brought it in for the first maintenance and Franco made the whole process easy and efficient. Thanks to everyone there.

This dealership does some shady business. They refuse to cancel my extended warranty. They never…read moresubmitted my warranty over to the warranty company. The manager then lied and told me he canceled the warranty, but when I asked for proof of refund and cancellation, he couldn't provide either. It's been a month and no word. The warranty company still doesn't have my warranty on file. The total amount of the warranties have been added to my principal loan amount and I'm continuing to pay interest for something that I requested to have canceled the day after purchasing. I was told today by another financial manager that my warranty was never even sent to the warranty company because they are going to cancel it themselves. I asked for proof of cancellation and refund again, still unable to provide. I strongly would not recommend doing business here. This was my first time purchasing a new vehicle and it's been the worst experience ever. Not to mention the new car broke down on me 2 weeks after purchasing the vehicle. They don't care about the customers. Unprofessional and untrustworthy business and associates.

I purchased a Honda Ridgeline pickup here in 2023 and have returned twice for scheduled…read moremaintenance. I have since moved to a new home so their location is nearly an hour away, but I returned because my initial purchase included scheduled maintenance for the first 24,000 miles. Both times I scheduled for a Saturday morning and waited for the service to be completed and both times it took over TWO HOURS for them to do a lube, oil, and filter and to rotate the tires. The saving grace is that my included maintenance is over so now I can go elsewhere.

I came into Action Auto to purchase a pickup truck. Not only did they have a local shop ensure the…read moretruck was in working condition and replace a water pump, free of charge to me, they were also a pleasure to work with. Russ and Leo helped me every step of the way, and were incredibly accommodating. I even spoke with Russ about my current daily driver, and he was happy to inform me of the vehicle's weak points, which I was able to repair before they could begin to cause issues. Overall I am thrilled with the level of customer service that Action Auto has provided for me.

From the owner: Why buy from us? We go the extra mile for you! With over 50 Years in Combined Experience, We offer…read moreGreat Customer Service and a Commitment to Northeast Ohio for over 20 years. We have over 100 of the Cleanest Vehicles in Stock and We have Competitive Pricing. We now offer "Guaranteed Credit Approval Financing" for Everyone. Remember NO RUST HERE...... We have gone mobile; type: actionautowholesale on your smart device.

The team approach here was really appreciated. Billy and Gabriella really went out of their way to…read moredirect traffic efficiently and check in throughout the process. Igor was willing to give me a Skype tour of the vehicle, which was really appreciated by us out-of-towners. Finally, Pat Federico even touched base to make sure all went smoothly, as well. I highly recommend these guys...really happy with the experience and my Mazda.

Hi pressure, would not give me back my key from vehicle I was going to trade, had to threaten to…read morecall police and file theft charges. Would never go back there. Got better deal from Classic VW in Mentor anyway.

I feel as if I were jerked around. Luckily, it only cost me $92 but it doesn't sit well with me…read more I had an issue with my right blinker/brake light (not working). I took it back to the original dealership the same day. They looked at it and stated, "We didn't even have to change the light bulb. It must be the cold weather." Ok, fine. It went out again and instead of going back to the west side of Cleveland, I made an appt. here as they are a certified dealership. 3 hours later, I'm out $92 (half of the cost of labor, etc.) because a light bulb was out and "is not covered by warranty". So essentially, we had to pay $92 because a light bulb was "out". Well, that's odd because the guy at the dealership previously said, "We didn't even have to change the light bulb." Hmmm. I'm not going to outright accuse them of shady practices as I can't prove anything. What I do know is that next time I have an issue with my car (aside from huge issues like engine, transmission, etc.), I will be going else where. Oh, I will say something positive - I got a courtesy car wash. Yay.

So I spend 40K for a new ttuck, at 1800 miles the door handle falls off and it takes 3 trips, and…read more 3 days of missed work to get it fixed, that was 2 weeks ago, this week we have a leaking shock, it takes 2 trips and a 1/2 day of missed income to fix it, do you think they would offer compensation? ? The owner doesn't even have the business sense to return a phone call with a compensation offer, and they wonder why their sales are slumping, it's easier to sell to a customer than find a new one Pat, though you didn't cause the defects you have the power to ease the losses, your so busy trying to find new customers when you already have one in your dealership. But you don't recognize the opportunity, sad.

Decent cars with a warranty at affordable payments....make your payments on time-- it gets reported…read moreto 3 credit bureaus automatically this is a finance program for 4 years

From the owner: Owning a car in Euclid, OH isn't an optional investment. You need a reliable car to keep up with…read moreyour day-to-day life - but how do you buy one if you have bad credit? This is a question that has plagued countless people over the years. Fortunately, there's an easy solution if you live in the Euclid area. No matter what your credit history, stop by your Euclid Byrider today to find the perfect used car for your needs.