Went there for a problem paying a bill, and had all 3 of the guys who worked there that evening huddled around the computer trying to figure out what the problem was. Eventually they got it all squared away. I was impressed by their perseverance..they did not give up! read more

At this point Clickaway have done over 10 repairs for us. (4 family members, per-person laptops and desktops, you do the math). Their work is consistently reliable and impeccable. It is usually a day or two slower than they promise, but it's always well done. I had a nasty intermittent on a desktop computer. After two trips in and repairs to incorrect parts, Clickaway traced the real problem to the logic board, which they frankly said wouldn't pay to replace. They deinstalled the part they'd charged me for and refunded all charges; they didn't even charge me for diagnostics. I'm a big ol' software geek, but I suck at hardware. Clickaway never tries to bullshit me, and they're happy to explain cool things I don't know. Their techs are knowledgeable and way enthusiastic. read more

Tyler and his coworkers were incredibly helpful! They were able to recover my data within hours! This saved me a two long round trip trip from SF the next day. Come here for great customer service! read more

Kazi has been very helpful: 1)reviewing my shared Verizon plan and options 2) went above and beyond as I have an '07 car (no aux/Bluetooth) and he solved how to stream Pandora (a FM transmitter-who knew) 3) He even helped me trouble shoot my old iPod to keep it in service. I'm not techie by nature but feel more confident going to Frys to get parts after Kazi very patiently explained everything. I may be behind the curve but I am teachable. read more

Got great computer service at the Los Altos store. However, they are slow and the communication is infrequent.

Pleasant interaction with Andrew, but he wasn't able to do anything for my GPS. He said he had spent decent amount of time looking up the internet and playing with the device, but it did not work. He looked sincere, so I thanked him for trying and tipped. However, later on I was able to complete the task myself in just several hours after reading up online and getting what was needed. read more

I had my Macbook Pro fixed here by Patrick. Patrick is super knowledgable about computer repairs and immediately diagnosed a very tricky problem (tricky to the point where technicians at the first place I went to were completely stumped and unable to help). The problem would come and go, and I was particularly impressed and grateful that Patrick took me seriously when I described what was going on and took the time to rigorously test/run my computer until the problem popped up. He went above and beyond to get the computer fixed (which also ended up being quite tricky due to Apple's policies, long story), and was diligent about giving me updates while the repair was underway. Also, he was really nice, understanding, and patient about explaining things to me. I really appreciated all his help. Thanks Patrick! read more

Perfect Service... took care of my problem. Used the Yelp offer. Could not have gone better

I had the most challenging of computer failures when I went to ClickAway. It was an intermittent screen freeze, sometimes a complete boot failure. Everyone there was super helpful and professional, but the technician whose knowledge and persistence arrived at the cause was James R. I cannot thank him enough. For context, I am an electrical engineer, knowledgeable about computers, and I had struggled with this problem for three weeks before going to ClickAway. Considering the value of their services, I found their charges quite a bargain. read more

Went in to buy new phone... WOWOWOW, great service, I was expecting this to take 3 hours like prior new phones... BAM, they had all the info transferred & I was out with a new phone within an hour! read more

Christian was extremely helpful in providing a quote to repair my phone for an insurance claim.

Marty Tuttle is the kind of person who went out of his way to help me with my computer problems. I have been working with him for a couple of years with a couple of computers and he's always gotten me up and running. He's the reason I still come back to Clickaway as as referring my friends to him as well. read more

David Crisanti was awesome, knowledgeable, friendly, more patient than I. Answered all questions, sat with me to train one one one. Very even temperament, so critical when dealing with the public. I didn't feel rushed nor treated like a unwelcome step child. Bravo David. (No, he did not pay me). read more

These guys are great! I took in my laptop that wouldn't turn on and within 2 hrs it was ready! $49- totally worth it! Thank you Click Away!!

Macbook Pro 2006 needed replacement screen. Referred by Palo Alto Apple Store since Apple retail store no longer had key spare parts in stock. Service was quick (one day) rapid and efficient. read more

My hard drive crashed on my MacBook Pro that was only a year old. Apple said they would replace the hard drive as it was still under warranty but they could not recover the data. Their services do not provide data recovery. They told me I would have to take the hard drive somewhere else to recover the data and then come back there to replace the hard drive under warranty. Lucky us , we live in Silicon Valley so you can drive down El Camino and see several businesses that do data recovery. I started calling places around 11:00 am on a random weekday. The first two I called did not even answer their phones nor did they have voice mail. ClickAway was third on my list and Jeremy answered immediately. I told him all about my problem. He was patient, knowledgeable and caring in explaining that they could examine my hard drive and most likely recover the data. I took my computer in and not only did they recover all the data for me, it was one stop shopping because they are Apple Certified to service products with Apple's warranty program! Saved me an errand and time from having to go back to Apple to replace the hard drive. They do it all there. Honestly I felt like I found a gold mine when I met these guys. I also interacted with Sal and Michael at times. They are all polite, fun, and on top of things. While my computer was there I decided to get my 82 year old mom's computer checked out there and they did that plus they even made some nice simple icons on her desktop to make things easier for her. They also ordered me a replacement battery for that computer because it was so old. And the price is right! Outstanding and reliable service; friendly employees, helpful attitudes , AND they answer their phones!! read more

Upgraded my phone to an iPhone 6 and switched to Verizon with these guys. What a contrast to the AT&T store - who told me there was a one-hour wait and would have had their usual surly and uniformed service at the end of it. No wait at ClickAway, dealt with by people who know what they're doing. There was a problem with moving my iPad to the same account, which they took care of. Great service! read more

"Comment from Laura K. of Clickaway Computer Sales & Service 8/13/2009" My computers are running ok now may be next time I will check your pricing again. In anyway I am not the German car or Nike shoes or 5 stars dinning but more like Toyota (reliable type) and comfortable, functionality shoes and yummy food cook by the restaurant owner type kind a guy. I prefer to deal with person that does the honest job. It is about people to people character not between the corporate sale and less inform community. After all the economy down fall because of the creative financial system push by the corporate sale. I do understand clickaway or geeksquad or fry's or compusa.... need to have higher pricing to pay the front end nice store, employee and so on. In overall computer repair is not as much as plumbing or annually cable TV .....so keep the good work, let Microsoft, apple, intel, AMD make the mess and the consumer keep yelping. ---- ------ ------ ---- My old review on 8/7/2009 I am not happy with the pricing (having 4 problem computers it adds up). one of the computer was 4 years old, the quoted repair was $275 up. I wonder if they know, a new laptop is around $350 and likely as useful as my 4 years old laptop, may be with better technology too. I've found out they contract some of their work from other repair shop or tech, similarly to geek squad even some of the store around the bay area. So I say, when I need dental work, I look for a good dentist, so I've decided to search for the computer repair technician. After calling around and found a technician 408, 410 , 7134. My boy probably drove him nut with his stupid computer questions (but he has computer degree, to him must be as simple as explaining how to make a hot dog). Yes I am happy with his pricing, work. Now my friends who have his number also refering him to others. More than 5 stars for him 2 for most of the bay area computer repair chains store. By the way he'd transfer all my data from the 4 years old computer to the new computer and get it running. When my boy fail to connect to internet he called him and have gotten several free service. Now you can call that service or because of my referral good deed. read more

These guys were awesome. My daughter was in the middle of completing an important school project when her Macbook froze up on her with only 48 hours until the project was due. I call these guys the next day and explained the situation and they said bring in the laptop and they would take a look at it. They diagnosed the problem and upgraded the laptop that same day and returned the laptop to me after hours that night so my daughter could finish her school project. The lap top is now running like a charm and it was all done at a very reasonable price. I would highy recommend these guys for your computer repair needs. read more

A couple of years ago a relative gave my wife an obsolete, but still functional Dell laptop with a defective internal DVD drive. I went into the store on, looking to purchase a replacement DVD drive that I could install myself, and was told they didn't have any new internal DVD drives that were a direct replacment. As I was about to leave, the PC technician said, "wait one second, let me check in back". He went in back and returned with a dead Dell laptop that was a different model than mine, and pulled out the DVD drive and put in my wife's laptop and it worked fine. I ask "how much" and said "free, were going to recycle this dead laptop anyway". Nice, thank you for this courtesy. If you treat all your customers this well I think you will be in business a long time. read more

Decided to try someplace other than the apple store so went to Clickaway.. When you bring a computer in for repair to the apple store they send it out. Here they fix it. Bought a new mac from them which had some issues. Apple support was worthless. David fixed it. Brought in an older computer which needed the lcd screen replaced. They ordered the screen and when it came in replaced it while I waited. Plan to buy all my future apple products and my next iPhone here. No wait and great service. read more

Having suffered the theft and replacement of the OEM 40 GB hard drive in my IBM Thinkpad T42 at the hands of the Sunnyvale store, I researched and obtained the names of two of ClickAway's executives and contacted Mr. Oliver Rowen, the VP of Operations. I informed him that someone at the Sunnyvale store swapped out the OEM hard drive containing sensitive data and surreptitiously replaced it with a 160 GB hard drive that was not part of the computer's standard configuration. My IBM Thinkpad can only accommodate a maximum disk capacity of 80 GB. Although it didn't seem logical because it is such an old drive, someone there wanted it badly enough to steal it. When I met Mr. Rowen at the Campbell facility, I sensed that he did not believe me either. After all, why would anyone want an eight-year old 40 GB hard drive? As old as it was, it was a perfectly good functioning drive. However, he jotted down the serial# of the unit and checked it on the Lenovo website. After checking the unit's serial# on the website, he called to tell me that the 160 GB drive did not indeed belong in my computer. Since he couldn't replace the original OEM drive with another 40 GB drive, he offered to purchase a brand new 80 GB drive, the smallest drive currently available, at no cost to me. He added that ClickAway would replace the drive and do the data transfer at no additional cost as well. I asked whether I had to take my computer back to the Sunnyvale store where the original work was done, and he told me I could have the work done at any of their stores. I chose the Los Altos location. Oliver told me he would contact the store's manager, Sal, to let him know and that I should be expecting a call from Sal to firm up the arrangements. I was very impressed with my interactions with Sal. Per our phone conversation, we scheduled my repairs for Saturday morning at 9:00 a.m. He asked me to call prior to leaving to ensure he was there. Since I wanted the work begun ASAP, I called him from the rear parking lot. I took my laptop into the store, and Sal and the tech assigned (Dave) to do the work wrote up the work order. Then I left. At the end of the day, I stopped by to see whether the work was done or get a status update. Sal told me that it wasn't possible to finish the work in one day and asked whether I wanted another employee to continue working on it on Sunday since he and Dave wouldn't be back in the office until Monday. I opted to wait. I did not want anyone else working on my PC, nor did I want my computer left sitting up on the shelf where everyone had access to it. Sal then proposed a couple of alternatives: (1) I could take the unit home with me that evening and bring it back on Monday morning, or (2) they could secure my computer and the application CDs in their vault overnight. I opted for the latter option and called at the end of the day to ensure this was done. I was extremely hesitant to leave my computer overnight or several days as the case turned out to be. Rather than just copying the data over to the new drive, Sal had offered me the option of doing a totally "clean install" at no extra expense since the computer was running ever so slowly. Thinking this would be a good idea, I agreed to it not knowing how much work this entailed running all the Windows updates up to this point. Every time I voiced an objection or concern, Sal came up with alternative solutions. Like they say in sales, "The sale starts when the customer says, "NO."" In this relatively short peiod of time, I found Sal to be extremely customer focused judging by how he handled customer objections. He listens carefully to the customer, actively addresses the concerns raised, and never once argued with the customer. I realize that Sal is a relatively new manager, but I feel he would make an outstanding company executive some time in the future. I wholeheartedly agree with Michelle's assessment. Thank you, Dave, for the exceptional patience, diligence, and outstanding job you did in getting my computer back in good running order. I also appreciated the fact that you took the time to walk me through what you did to see whether any last-minute fixes were needed prior to me taking the computer home. Thank you for a job well done! read more

Went in to get an iphone but manager refused to honor ClickAway's advertised price despite showing it to him. Despite his and the company's call center customer service rep both agreeing the price listed on the website was lower than what the store was offering neither would honor the price claiming the district manager was the only one who could. When I requested they do so the store manager refused and just smiled. I finally gave up and left. I will never recommend ClickAway to anyone. Lousy service, bait and switch advertising and overall antipathy equal a company that should be avoided which I am doing. Pathetic! read more

Since ClickAway is an Iphone repair service, I brought my Iphone to them to repair. The phone started acting strange then eventually locked up. I brought it to ClickAway since they were close to my house and could see me the next day. I have the Apple protection warranty that's supposed to cover everything and I brought a copy of the warranty and the warranty booklet to them at their request. The technician took a few hours to analyze the problem and said the problem was due to physical abuse and the antenna was broken and cost about $150 and it wasn't covered by a warranty and proceeded to abuse the apple protection warranty program. I was furious and wanted to give apple a piece of my mind. So I took the defunct phone to the apple store. They hooked it up and said it was a data error that they did not know how to fix (as of yet), so gave me a new phone. I was shocked because I there for less than 5 minutes. I've learned my lessons: 1. go to apple with your apple products. 2. Clickaway is either dishonest or inept. read more

first rate -- i was helped by Marty Tuttle who did a great job and is also a nice guy -- he actually seemed to care about my computer woes and guided me through the process -- price seemed very fair for this level of service thanks marty -- steve webber read more

I decided to finally change from Android to iPhone and went to this store. If you know EVERYTHING about phones and computers.... this is the store for you because I guarantee they know more. If you are a tricycle rider in a motorcycle world (like me) they are FABULOUS because they help you with everything and don't make you feel stupid. Okay - I know LOTS of phone/computer locations know their business, but THIS location has customer service (remember that stuff?) and I want to especially single out Charlie (the manager) and Saif (who also helped me a great deal). They help you get what is right for YOU.... not like several other locations where you feel they're selling you something they're trying to get rid of (which, I believe, is how I ended up with a Droid the last time around, at another location). They also have enough staff so you don't wait in line to be helped. THAT is worth a great deal. Add all this to their kindness, courtesy and genuine desire to do right by you - and you have a winner. Avoid aggravation and hassle and go to this location - you'll save time in the long run, and you'll also save your sanity. They are the absolute best. read more

Updating this one. Had 3 problems surface and here's what happened with each. After a terrible GeekSquad experience, we came here hoping to get a laptop keyboard repaired. $89 for the keyboard, prepaid, plus around $49 labor. While waiting a few days for the keyboard, we needed to take the machine back. Discovered the fan no longer was working. Could not reach agreement as to whether they had caused this or not so we said, fine, let's repair the fan too. Got quoted "$250 all in" or thereabouts. Waited for the fan to arrive. Picked up the machine tonight and the $250 was on top of the $89 already paid. OK, a misunderstanding. Now we're over $300 and the primary user of the laptop (a family member) is thinking gee, I should have just plugged in the external keyboard. We get the machine home: the volume no longer works. Have never seen this before. You slide the volume level up and, on its own, it slides back down to silence/mute. The machine is completely unusable for anything involving sound. So two different HP.com Chat tech support people were unsuccessful. ClickAway called me and took their best shot at fixing it, no extra charge. They weren't successful, but neither were two of HP's folks. Generously offered (in writing) some future discounting, which was appreciated. So final box score: keyboard appears fixed, fan/ventilation appears fixed and volume remains a mystery. Appreciated the effort and adding a star here. read more

Jeremy at ClickAway gave excellent help/service on a day when all my devices were crashing or were damaged. My laptop had gotten liquid in it (MacAir) and Jeremy quickly diagnosed the potential problem and worked on the right procedures to recover the data and then see how much the computer could be salvaged. He saved the computer, after first doing the most important thing, saving my data onto a hard drive. I appreciated his time-sensitive ways, and right priority-led diagnosis of things, and then faithful work of working on the computer as promised, and then saving it and charging me the least amount possible for this situation, given the best efforts put out. So I ended up not having to buy a new computer, and paid about $500 to save the data and computer, which ended up still having the data too. But now I have some data separately saved in case something happens to the computer again, etc. So, I highly recommend ClickAway in Los Altos. They have helped me in other ways before, like helping me with just with browsers, and saving another set of data from a dying computer. Thanks, ClickAway at Los Altos! read more

bought a Lenovo laptop from Marty Tuttle. As soon as I entered the store, Marty approached me and offered to help me. Right from the start, I knew he was the sales person that I wanted and that this was the store where I wanted to buy my computer. Marty was knowledgeable, polite and extensively helpful. He asked what I needed, listened to me, and based his recommendation on his personal assessment of me. This was the kind of personal service that I was looking for. Marty also provided a comparison of various computers, and together we decided what one was best for me. My computer was ready for me to pick up within 2-3 days, and Marty had loaded all the software that I requested, as well as very up-to-date viral software. He also spent time explaining details to me when I arrived to pick up the computer, and then called me a week or so later to see how I was doing. Marty answered all my questions via phone and email. I would highly recommend him for his competence, politeness, and willingness to help. GREAT JOB, MARTY! read more