We purchased a used sax for my son a couple months ago. Was told we get a free inspection and…read moreadjustment, including up to 2 new pads. We left it with them and picked it up a little later. Fast forward 2 months and my son is complaining now that his skills have increased and his private instructor said to get it checked out. We dropped a light inside in a dark room and there is light everywhere with the keys closed. If you press really hard you can get rid of most but not all of the light. Paying Ted Brown $225 to get a couple new pads, a hole leveled, and a couple bent keys fixed. My son has babied this thing so I know it's not new damage. I doubt they actually looked at it. Buyer beware. Otherwise we are happy with the purchase, just won't be going here for servicing.

Great staff that are happy to answer questions without pressure or expectation that you'll buy…read moreright this second. They act like they'd rather make a connection with you so in the long run they become your music store, not just a big box shop.

Instead of ordering online with another big box music store or directly from Fender, thought I'd do…read moremy business here to help local employment, as Fender's online store listed them as an authorized Fender dealer, before that never knew about this chain but glad I found them. Not only did they have the getting hard to find Fender Mustang Micro guitar headphone amp, but discounted from list $119 to $99. Sales person Francisco was great, sale had just ended but display case still had the sale price so he honored it like all stores should. By the way, this little Fender Mustang Micro is an amazing little guitar headphone amp & it's rechargeable instead of eating up batteries...

I brought a trumpet in with a stuck mouthpiece. The salesman crushed in the bell bow of the…read moretrumoet while he worked to remove the moithpiece. While they offered to have their inhouse repair tech fix the damage, the refused conversation for me to send my instrument to my regular repair tech. I contend that if the face of their company is so inept as to damage an instrument while removing a mouthpiece, how can they be trusted any further.

Great owners, great instructors. Go learn to play an instrument, a fantastic life skill that will…read moreenrich your earthly experience! Very competitive pricing, many great teachers to choose from, many instruments taught. What more could you ask for?!

I've been taking weekly guitar lessons with Joey Archer since early May 2010. I've never learned an…read moreinstrument or taken professional guitar lessons before, but I'm glad I found Joey to be my instructor. He is patient, personable and gives me good "homework" assignments of new guitar riffs, chords and other exercises to work on. I feel like I'm getting quality, honest feedback on my progress, and having him there to correct my technique or give me tips is definitely worthwhile. I can't imagine trying to learn on my own, especially since I have very little real musical background (I don't think the recorder counts :P). I'm sure it's possible but having Joey there to point me in the right direction speeds things up and helps avoid unnecessary setbacks. I wanted to at least get a solid foundation and start with good habits before I set out to learn electric guitar, and I feel like I'm getting that with Joey. He's flexible with scheduling and make-up lessons, very knowledgeable and fun to learn with. I feel like I'm making good progress and look forward to improving more with his guidance. Would definitely recommend Joey to anyone looking to learn guitar or another instrument in the Lacey area.

Found something on clearance with a price sticker that said $1 on it. At the register, the cashier…read morerang it up as $2, and when I asked about it, he said it was actually $2, and they just hadn't changed the sticker on it yet. I know it's just $1 more, but it's still 100% more than it was priced. I don't feel very comfortable shopping there if the price stickers aren't correct.

Took my children in to look (and try) all of the different instruments! We were not disappointed at…read moreall!! Tymm was very helpful and showed my seven year old a demo with the piano, guitar, drums, clarinet and trumpet! This store sells, rents, repairs and offers lessons!! So excited to begin our musical journey! Thank you

I keep meaning to write the review. I must tell you how wonderful of a school this is…read more Each and every teacher (Angela, Sarah, Trent, Eli) demonstrate conventional and non conventional teaching methods, kindness, warmth, approachability and passion. My daughters are all in piano and my littles picked up an additional instrument. My daughter is learning flute and loves it, even if right now it is just a year of learning to blow correctly. My five (now six) year old picked up drums and will randomly start beating a tune using different surfaces where ever we find ourselves. She is hearing music in everything around her. Music 1st/Tuned In also demonstrates grace when I have mommy meltdowns, when I am late on payment because I am waiting on paid medical, and when I try to work the schedule around a second job. It is a little cramped in that big house, but it is a house of love in our family. I can't thank you enough.

My kiddos take lessons for so many different instruments and they take all of them at Tuned in…read moreAcademy and their sister school Music 1st. They are the best! All of the instructors are knowledgeable about their music. Not only that but they are attentive to their students needs and learning style. If one strategy doesn't work, they try another. Lessons are fun and engaging for the whole family!

I went to the Puyallup store with my grandson to purchase an Oboe after speaking to Jeff the day…read morebefore. Justin greeted us as we walked in the door. After telling him why we were there he brought Bradley into the conversation. They then brought Matt, the technician, from the back to explain to us the differences in the two models that they had to offer. What a pleasant way to spend an afternoon! So friendly, fun and knowledgeable! I didn't have the opportunity to meet Jeff but I spoken with him over the phone and he's so pleasant to talk to. I had a question today and when I called a young lady named Charlotte answered and true to form was as pleasant as everyone else in that store is. It's a long drive for me but very well worth it to receive that kind of exemplary customer service! Especially in a time where kindness and customer service seem to be at a minimum. Thank you again everyone. We look forward to coming and seeing you again.

I reached out to this local music store for advice on my two ukaleles. They are family heirlooms…read morethat I guess are each at least 70 years old. Since I don't know what I don't know, I was given information about them from two lovely gentlemen Jeff and Brian. Thank you both for your sense of humor, information on how to travel with them safely and also your outstanding customer service. Thank you again!

Tim Cromwell is an excellent teacher. Friendly, honestly cares about the children he is teaching,…read moreand also patient yet firm. His method of teaching is great and I do not struggle getting my daughter to practice the piano and she looks forward to her lessons. She's only had one recital andTim made it very special; all the other students performing seemed to love him as well. You won't be disappointed if you get your children or yourself lessons with him.

Tim is very friendly, knowledgable, and professional. My child has enjoyed working with him and has…read morelearned a lot. The lessons have enhanced her confidence and experience in theater productions and she received a leading role in the spring musical.

I stopped in here to get a violin i got off craigslist looked at and the staff were all super…read morefriendly and very informative. They obviously do this for a living but it's so amazing to see people be able to look at an instrument and understand it so quickly. As someone that is just learning a violing i really appreciated that they took the time to look over my random instriment and recommend a few fixes and explained why they were important. Some things can wait as I am just learning in my free time but others like a separating fingerboard are important for playing in general so it was nice to be guided a bit on their necessity. Ultimately it is my decision what to fix and took them up on the fingerboard and it looks great! Really love it. I was also surprised that they cleaned my case. Because I just got it, I hadn't taken the time to clean the inside yet and was pleasantly surprised to see it had been cleaned. Feels like a nice personal touch 10/10. Will def go back for any more work I get done or if I want to upgrade instruments

Spent a small fortune to restore my mothers violin to send to my niece for her to play in her high…read moreschool orchestra - but totally worth it. The shop keepers are friendly and know their craft.