there costumer service is the worst i've ever encountered and i've worked with Walmart's customer service i didn't feel the "luxury" feel nor were my needs met as a client. also there shipping is bad not on time or reliable. don't think two day shipping is two days basically a 5 day shipping so just stay with the standard shipping you'll get it at the same time even then maybe earlier. read more

SMH check on your ordered online No excuses the don't updated they system 2 orders they canceled they didn't have the colors of wallet read more

If you plan on shopping here during your lunch hour, don't! No line to get into the store but a line a mile long during peak Xmas shopping AND ONLY 3 registers open!!!! Come on Coach get your act together!!!! All registers should be open during this peak shopping season with less than 10 days before Xmas! read more

Ashlee and Johnny were amazing. The customer service I was provided during my experience was above and beyond. I highly recommend this location. Make sure you ask for them. They will take the time to make sure all your questions are answered read more

I was looking for gifts for 4 of my friends. I went to the outlet in Napa and everyone was so kind. I wanted a few other items and called the store in Livermore. The gal that answered the phone acted like I was bothering her. I was looking for 4 notebooks and 4 wallets, not a cheap purchase. She didn't want to go see if she had the items on the floor and said maybe they are in the back. She also indicated that she couldn't go look for me. I asked her to check the floor, she said "OH OKAY'. She put the phone down and came back and said "WE DONT HAVE THAT ITEM ON THE FLOOR" REALLY, DID SHE EVEN LOOK. I get it that you're busy, but at least go look and see if it is on the floor. I AM SPENDING MY MONEY, NOT YOURS. I was so put off by her dismissiveness, I went to Michael Kors and bought the note books, wallets, and business card holders. They were so helpful at Michael Kors, I'm not too sure if I'd go the Coach Again. read more

There are hundreds of Coach Outlets to shop at; however, my favorite is this one! Laser focused on Customer Service; their follow-up ... follow through skills are beyond belief, and the quality of their products is Coach-Sensational! Yes, I live in Florida, yet shop at this California Coach Outlet whereby I can always rely on their professionalism and competency! Highly recommend!!! read more

I loved the customer service here I really think Junior went out of way and not only after that I was happy but the cashier Richard was so nice too and gave great service too mostly definitely will be coming back here for all my future coach bags read more

I occasionally peruse the Coach Outlet online, and this is pretty much the in-person version of the site. It's mostly similarly priced items/similar items in general, and is actually a pretty big store with lots of variety. I found the service to be pretty friendly here overall, and wouldn't mind going again if I had to for whatever reason. That being said, I'd probably just prefer shopping on the site if I ever have the need to. If you're a Coach fan though, I'd definitely recommend it if you're in the area. ;) read more

Destiny was awesome. She welcomed me at the door and helped me find all of the items I was looking for. She was very patient and made sure i was happy leaving the store. She definitely made me want to visit again.. read more

We were asked if we needed any help two times from the staff during our visit which made me feel good as a customer. I was looking for a small purse and got exactly what I wanted. They also have a wide selection. It was a little crowded for my liking but understandable. They also offer military discount. read more

This is the 3rd Coach outlet store I've been to in the past year and a half. (Livermore, Petaluma and now here.) So, these stores are some serious distance from each other, but the staff from all three are all outstanding. I walk in and was immediately given a small flyer: 50% off the entire store, additional 40% off clearance items. After browsing through, two identical purses (with different colors) caught my eye, and for whatever reason, I just couldn't make up my mind which to get. (I'm not one to get two different colored purses with identical styles.) Frankie, who was nearby, might have noticed I was kinda having trouble picking out the winner. He made his suggestion and an explanation behind it. I took both purses, placed both on a bench, and took a picture to send to Hubbers (since I value his opinion.) While waiting for him to reply, Rebecca came by offering to help as well. Like Frankie, she gave her opinion and her own reasoning behind it. (It's kinda interesting - their opinions were pretty parallel to each other!) Although appreciated, I went against their advice. The one they didn't pick out just popped a lot more to my appeal. Hubbers agreed. And it was a steal with the markdowns. FUN FACT: They are expanding the store, according to both Frankie and Rebecca. There's a 2nd floor to look forward to. Gotta say it's my favorite store at the Citadel. read more

Coach - Accessories Near Me - Commerce, California

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We went for a little pre-black Friday shopping since most of the stores started their sales early. There was a line queue to get into the store, but the line moved quickly. I actually really liked that they did this, because the store wasn't crowed and you didn't have to worry about people crowding in on your personal space. The employees were all really helpful, especially Jose. This isn't a store I shop at often, but I wouldn't hesitate to return. All in all we had a very good experience at this location. read more

Been calling every day for almost two weeks and they never answer their phones. This happens even before the holiday rush. Really bad service read more

I went in this morning to shop for the wife, and as soon as I walked in I i saw some men's shorts that caught my attention. Richard who had just opened the front door went far and beyond to accommodate me since those came shorts were the last pair. He also helped me out with a polo shirt I needed. Not only did I not feel pressured but he was beyond friendly and was ready to help with anything that I needed and I really appreciate that! Towards the end of my visit I was helped by a lady named Carla, she got me the jacket I needed even tho I didn't end up taking it, she was a lot help as well. So if your ever visiting ask for Richard or Carla they both were extremely friendly and I'll be back to buy more cause of their customer service! read more

Went to the Coach outlet today to return a Christmas gift. Outlet parking was insanely packed (it's January 2, 2019), after circulating a bit we did find a spot behind the outlets. There is also a parking structure there. no need to pay valet. We entered the mall and the music was insanely loud. Map of the stores was displayed. Coach outlet was not far from the directory map. Coach store has two levels and you can do your return on either level. The store was packed with people and products. We qued up and made our return. They had about 6 registers open on the lower level and our check out return went smoothly. In general 'too people-y' for me. The store, itself, smoothly run. read more

yasmine is absolutely amazing !!! she single handedly carries the store and is the face of the establishment !!! see yasmine for all your needs here, thank you yasmine !!! read more

I got to say Totally Recommend this location its been my second time coming here and I got to say best customer service ever by Kim the two times I've gone she's always helpful, patient and excellent customer service so professional and kind . Keep up the great work KIM. read more

Coach - Accessories Near Me - Commerce, California

If I could give no stars I would! I went to the citadel outlet 11/25/22 I was asking Rainer, not sure how to spell her name she was quit rude with her response, I'm the middle of talking to her she rushed over to help someone else's. I didn't buy what I intended to purchase! I bought it online and more than what I was going to buy instore! read more

The wait was long due too covid but during the time we waited we called and spoke with Marleen. She was able too put my bag aside! She went above and beyond too make sure I got the bag I looking for! That's the type of customer service we need! Thank you so much merry Xmas happy holidays. Good job read more

Convenient factory store in Los Angeles area. Good variety and styles. Lots of different sales 50, 60, or 70% off quite often. Overall good store, sometimes Cabazon or Camarillo store has a better selection. For LA, perfect. Good location in Citadel for a quick gift or a stop nearby. read more

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Came to the Citadel Outlet tonight to get in a little Christmas shopping and take advantage of the lingering Black Friday sales. Decided to peek inside the Coach Outlet for giggles and was met by an employee who handed me a paper that said "Take an additional 50% off everything". What sorcery is this?! I thought there'd still be some sales to be had, but 50% off everything...even clearance items? Huzzah I shouted (in my head) as I practically shoved her aside to get inside faster. Being a weeknight, the Outlet wasn't terribly crowded, but I still had to keep my elbows up while trying to look at the merch inside the Coach store. These ladies beside me meant business as they were literally snatching the purses I was looking at if my hands weren't actually touching them. These Asian ladies were like the Imelda Marcoses of Coach handbags. Each one of them carried armfuls (I'm not exaggerating here!) of bags to the cashier. The woman ahead of me in line had 8 bags and whipped out this fat envelope of hundreds to pay with. Aggressive Asian aunties aside, I did well. Found great Christmas gifts for friends and family at awesome prices (wristlets were $19!!! NINETEEN DOLLARS EACH!!!). I love it when they have the 50% off everything sales, so I stock up on gifts for friends/family and me. Yay! read more

Came in to make a purchase and the sales representative was so helpful and even wrapped it for me Thank You so much Margarita!!!

When did Coach get this hot?! To be honest, Coach used to strike me as an "old lady" brand. I swear ever since Stuart Vevers assumes the new role as creative director this brand has taken a whole new step in the fashion industry! Coach's image is now Chic and sleek street wear meets minimalist perfection! All of the designs I seen this past weekend (new and clearanced) look amazing! I guess this is moreso a review of the Coach brand itself? Lol Anywho! The service I received at the outlet this weekend was great. It was super packed and busy but there were still two friendly associates who approached me offering help. I really liked that! I came in looking for the DisneyxCoach collection and was literally digging around the store to find some pieces. One of the managers helped me and actually found me a wallet and keychain! I didn't get his name but I thought that was so kind of him. The only reason why I'm docking a star is because the actual store was suuuuuper farm from where we parked. There wasn't much parking to be found near the Coach store but a little walking never hurt nobody. Lol read more

Amazing service from Anna and Richard. Definitely made my shopping experience worth it. I will definitely be going back to this location. I really felt they both went the extra mile to make me feel like a valued customer and appreciated my patronage. Thank you both for making it such a smooth shopping experience, you both are stellar! read more

4.8 out of 5 Excellent place, great deals that average 70% off retail, Here are a few Examples: $400 purses are $120 $78 Wristlets are $24 $329 Purses are $99 This is a wonderful 2-story location with professional Men in black coats greeting you as you walk in, There's 5 improvements this place need to make and I'm sure the next CEO will solve it, 1) Those cheap-looking designed paper bags that are given out are horrible, reminds me of those cheap yellow plastic Forever 21 bags that from a marketing stand point absolutely lessen the "Fantasy Experience" 2) Many of their purses with gold zippers need to be made with better attention, they're too stiff.... very noticeable. 3) Their employees do NOT wear any Coach badge or identification, they simply dress in all black....Not professional... Employees don't have to give out their real name, they can create any name they want as they allow them at Starbucks to avoid stalker customers.... You get the point. 4) They have their employees carry cheap calculators to assist customers in figuring out what the ACTUAL price of items are..... they need to issue higher quality calculators.... this also cheapens the Fantasy Experience. 5) They need to figure out a simpler way for customers to figure out what the ACTUAL price of something is, I witnessed so many customers struggling with this last night when I was there. Luxury stores should. be about the "Fantasy Experience" which is a few levels above the traditional "Store Experience" Overall, it's a great store that has the potential of being AMAZING! if they made these improvements, they could only offer 60% off and with these 5 improvement would be absolutely worth it. read more

The services are the worst I have ever seen. When I requested a new one instead of the sample, they refused to do that and stated the one was a new one. read more

Went to the Men's Coach Outlet at the Citadel this morning before the big crowds. They are having a 50% off Sale. Some very good Holiday gift bargains. Everyone was friendly and helpful; especially Liz, Diana & the Manager; who I did not get the name of, who was able to print out the label/tags for us. They made the shopping experience more pleasant for us. read more

Coach - Clearance Sale after the Holidays on Men's Leather Gloves. - Accessories Near Me - Commerce, California

Visited today with my Grandma who's 80. There was a long line outside and it was windy. Store manager named "Richard" insisted that my grandma that's on a wheel chair has to wait with everyone else in line to get in. Older and disabled people get special service everywhere, but unfortunately not here. Such a disgrace! Wondering how Coach would hire such low quality managers? read more

Just wow! My fiancée and I are currently shopping for our Wedding party so we decided to come to this location. Once entering the store my fiancée and i were approached by Lucy Lu and she asked if we had any questions to let her know. We had a bunch of questions and concerns and Lucy Lu went ABOVE & BEYOND to help us out. She even had different options for us to look at and it was an amazing experience from someone who knows about the product! A+ service and i hope to see her again! We will be definitely coming back to purchase more! Thank you again Lucy Lu!! read more

This place is a joke! They close at 9pm yet wont let me get in line when i got there at 7! Saying they're not letting people in. Psshhh

Great discounts in clearance area. Got shoes and a bag. This place is 2-3 floors big. The customer service is great and they are very helpful. A lot of men's stuff, clothing, and good for gifts/souvenirs too. It's really why we came and made the trek. read more

This 5 star reviews is reflected on my experience with sales associate Russia ! She was helpful and made my experience here pleasant. Along with helping other customers with a smile she came to check if I had any other questions. Stores need more employees like Russia, she was awesome. The store inventory is great . They have 2 floors. Upstair are most of clearance items. I liked that they also have registers open to pay upstair which makes it better versus having one gigantic non moving line. Sales are usually 70% off. People who complain of selected items not being available or styles being different, I don't think they Understand your shopping at an "OUTLET " people. Despite waiting outside a couple of minutes for crowd control everything was great . read more

Coach - Upstairs view - Accessories Near Me - Commerce, California

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I stopped here on a whim on a Tuesday night around 7:00 pm. Maybe I missed the big tour bus, but the shelves in the back room was pretty empty. The store had people but it wasn't crowded, and the line to check out had about 5 people, or so, consistently in line. I figured it was the week of Memorial weekend, so they would have some decent deals. No, not really. They marked down their full price stuff 20% (clearance 40%) and then gave you a coupon for 50% off. Nothing really wow'd me. Don't get me wrong, I'm a fan of Coach. I have about 10 handbags, too many wallets to count, sunglasses and jewelry. I love me my Coach, but the outlet merchandise seems to be getting more inferior every time I stop in. I do like that they expanded their merchandise to include shoes, but that means less space for handbags. The wallets selection was skimpy as well... just a handful of items, not reall worth my money. The retail store (which has completely different merchandise than the outlets) still makes me swoon, but so are the prices... but if I am going to pay $100 for cheap stuff or $300 for buttery leather, I'll splurge and pay at the retail store. Walked out with no new handbag, but just across the walkway is a Kate store, and I found a well stocked store and walked out with 2 great handbags. Looks like my money is going to the Spade read more

Coach - Bargain !! - Accessories Near Me - Commerce, California

Maryann the manager was exceptional. I had an issue with an order and she went over and beyond to fix it. Please come in and shop well worth it read more

Was left on hold for 50 minutes while associate went to ask a manager a question about picking up my order. Decided to hang up and call back and they just decided not to answer their phones the rest of the day. Highly unprofessional. There was a long line, and no signage about being able to bypass the line if you are just picking up your order. Will not be using this location in the future. read more

Special shout out to Tony And Fernanda!!!!!! They helped me purchase online and even waived the shipping fee! Shopping is so much easier at Coach with these lovelies to help you! Thank you guys!!!! Im a one happy customer! read more

I'm an experienced shopper and frequently came to this store to check out Coach items for sale. There are couple incidents that I had at this store. 1) employees here are very entitled and rude. They do not respect you as a customer if you poorly dressed. It was my birthday month and they did not allowed me to used the 10% off because they said I have used it online- which was not true. They're very uptight about honoring promotions and will not try to help of accommodate you in store. 2) On Friday 04/23/2021, I came to asked if I could do an even exchange for a leather varsity jacket from a small to x-small with same style number, an exact same jacket. The manager name Stephanie told me that I have to pay the price difference because I bought it online cheaper. Before I came, I was told my customers support agent at Coach online store that I'm allow to do that and I've also confirmed this policy with other Coach stores. Despite this normal practice, Stephanie was very adamant that I cannot do an even exchange and she won't listened to my explanation. This is not the norm, and no where else have this practice which I can only perceived this is a discriminatory incident. Why was I not allowed to do an exchange and the company policy clearly said I can? I'm an Asian-American and perhaps this is a asian hate act as it is currently trendy in the country. I called Coach corporate to reported this and currently I'm still waiting for an answer from the management team. I hope this review help if you're considering shopping here. I would recommend Coach in Carlsbad or Ontario Mills Mall. Their more friendly and helpful. read more

Coach - Varsity Leather Jacket - Accessories Near Me - Commerce, California

The vibe I got immediately from this place was that I'm inside of a Wal-Mart or a Kohls for bags. No professionalism from the staff at all. We were never greeted, we were never helped throughout the entire walk around the entire store. And after our purchase we walked passed two people dressed fairly sharp who looked at us and said absolutely nothing on our exit just a blank stare. Not what I'm use to with other coach stores, they need to shut this store down or retrain the entire staff. read more

kim was the sweetest! took her time she was patient, and not pushy at all eventhough they were ready to close. Alex and the register was horrible. i'm glad the manager was at the door so i was able to express myself with his horrible service. another person at the register told him to take us, and he said "me again?" the other person said he will take you, i approached his register and i said hi, didn't get a reply, instead he complained to his co worker. i would come back for kims help, but definitely not for Alex's rude service. read more

Coach - two wallets and one clutch - Accessories Near Me - Commerce, California

Coach is one of my favorite brands and you will find me shopping here very often. I come so often that most of the sales associates know who I am. All of the sales associates have always been very helpful, which is another reason I continue to shop here. I have a bag that I bought at the retail store on Rodeo the week before, that didn't come with a strap. When I explained what had occurred to Christian, in sales, he was kind enough to give me one, so I put it in the bag that I was purchasing that day. At check out, I saw that the cashier that was attending me, Perla, had handed a strap to another guy behind the counter, but I didn't give it any importance. When I got home, I realized that the strap that she handed to guy was my strap that sales associate, Christian, had given to me. Rather than bringing the strap to my attention, she took it out with out telling me anything. She could have easily asked me about the strap. I feel offended that she secretly took it out, as if I was trying to steal it or trying to get away with something. I am very disappointed and feel disrespected that a customer who has spent thousands of dollars shopping here was treated this way. read more