Im so glad that I listened to Bill and took his advice on the flooring material he recommended for…read moreour stairs and the second floor which matched rest of our first floor so perfectly! The work that his team, lead by Cesar has done was so detail oriented and precise! me and my wife are so happy with the outcome and couldn't have asked for better!

I expected a very different experience when we hired Bill and Billy and was extremely disappointed…read more From November 5-26, our flooring project experienced repeated delays and very poor communication. Calls and texts from us -- and even from their own subcontractors -- frequently went unanswered. We were rarely informed when workers would arrive, and there were days with no communication at all. This occurred the day before Thanksgiving, which made the lack of communication and scheduling clarity especially disruptive. The subcontractors themselves were professional and did good work, but they repeatedly told us they were unable to reach Bill and were unclear on scheduling and materials. Due to the prolonged delays, lack of communication, and disruption to our work schedules, we requested a billing adjustment. No response was provided until after work stopped, and we continued to wait for a corrected invoice. The project was never formally closed out. No final walkthrough or inspection occurred, and excess materials were left in our home. Payment was made for the work performed to date, and the remaining balance was disputed in writing due to these unresolved issues. Based on our experience, I would not recommend this company and encourage others to review details carefully before hiring.

Absolutely the best customer service! I had a flood so Serrano helped secure flooring and worked…read morewith my insurance company and restoration company. So much better and easier than a big box store. Use them. You will not be disappointed!

We were introduced to Angel Serrano and family through my decorator. From beginning to end the…read moreexperience was exceptional. Everyone was so professional and lovely to work with. The product for our flooring that was suggested is SO perfect I cant find the words. The wood is perfect and so beautiful. We had our entire downstairs remodeled with new flooring, kitchen and powder room. Serrano Family flooring did all of the flooring, wood and tile, counter tops and tile backsplash. It is all Flawless! They are the very Best.

Ron and Claire were amazingly helpful and friendly. They really took the time to help me decide…read morewhich flooring would be best. I couldn't be happier with the result.

A new homeowners place to go!…read more Moving into a new place can be very overwhelming especially when you need flooring work done. I had seen lots of great reviews about this business so I decided to make my way over and check it out. I had the pleasure of meeting Ron as I walked in to this business hoping to get a quote on carpet and tile work in my new home. I let Ron know that I had no knowledge of carpets or how to pick one. Ron took the time to explain how it all worked and gave some great product recommendations, such as getting a good quality padding. A few short days later, Ron came to measure the area for our carpet. The quote we received was very fair. I had done a bit of research on pricing so I knew what to expect, and was thrilled with the price Ron quoted. I then had the pleasure of working with Claire, who helped set everything else up and make sure our dream home came together with brand new flooring. Both Claire and Ron were excellent communicators who went above and beyond to give the best possible customer service and turnaround time. My wife and I could not be more pleased with a beautiful work that was done in our home.

OP flooring came out and gave me an estimate the same day. I was in a bind due to a slab leak. They…read morewere extremely helpful and gave me a very fair price. They were finished within the week. The owners are very honest and kind people. The floors turned out beautiful.

OP Flooring was amazing to work with - super responsive, genuinely kind people who clearly care…read moreabout their customers. The quality of their work is top-notch, and I'm sitting in my home now loving the final result. Highly recommend!

We went through Costco and West Coast Flooring for about 1,800 square feet of Anderson-Tufftex and…read morethey did an excellent job. Another bonus that is special for Costco members is that they use a thicker 8 pound pad. The pricing was very good and we recently received a Costco shop card worth 15% of the cost of the job. I would recommend West Coast Flooring to my friends and family.

I can't believe that I had not reviewed them all this time! We have gone through West Coast…read moreFlooring for all our flooring needs since we arrived here in 1997 for our first house in Vintage Hills and now our house in wine country. When we expanded our 450 sq ft studio to a 1300 square ft, 2 bedroom, 2 bath house we visited this store for our carpet and flooring. They gave us a lot of guidance, which we needed because there were so many options. They consistently have given us great deals, expert installation, and superb customer service. They also give back to the community. I highly recommend them.

First of all, I want to sincerely thank Darwin for being so accommodating and professional. He…read morerepaired our laminated floor months ago when several others told us it needed to be completely removed and replaced, which would have cost us a lot. Thankfully, I found Darwin here on yelp and contacted him, and he came right away to assess the situation. He assured us that our floor could still be saved without replacing everything. Darwin clearly knows his work and is very honest. He charges fairly, doesn't overprice, and never tries to take advantage of customers who may not be familiar with the process. Today, I contacted him again to fix our grout, and once again he was kind, professional, and even gave us a discount. He patiently answered all my questions, gave helpful advice on how to maintain the grout, and made sure everything was in perfect condition before leaving. I highly recommend Darwin. Thank you so much, Darwin!

We had one LVP floor plank that had a chip in the corner. Darwin was able to remove and replace it…read morefrom the spares that we had. He did an absolutely AMAZING job. You cannot tell a difference from the rest of the LVP. Very clean and professional. Highly recommended.

We had never tried Yelp before this, but it worked out well. We chose Hemet Flooring for the…read moreinstallation of laminate flooring in our 25 yr old house and had a great experience. As seniors, we needed a lot of help, and they couldn't have been more thoughtful! From the owner, Ryan, to installers Frank and Doug, They not only made our bedroom look amazing, but they cleaned up every scrap of old carpet, and debris, and put the whole room back together, including a rug that we couldn't manage. The room was transformed like magic! The floor is perfect.

We used Hemet Flooring to replace and install around 2000 square feet of tile, an enormous job…read more They were professional, right on schedule, and treated my home as if it was theirs. The pricing was right on target with what I was willing to spend and the customer service and communication never failed. Great job Ryan and Austin and the rest of the Hemet Flooring Team. Will definitely use this company again for future projects!

After 20 years of doing business with Savon Carpet and Tile, we only come to them with our flooring…read moreprojects now. We don't even shop around anymore. Prices are reasonable, and their installers are very good. Always happy with the end result. Danny and Pierre are always great to work with.

We have been using Savon carpet for many projects we are never disappointed they have great prices…read moreand customer service Pierre's so welcoming and attentive always willing to help

Victor and his crew are the perfect example of what customer service should be. From our fist…read moreinteraction we knew that Pacific Coast Floorcoverings would be the company we would be working with. Victor also kept us informed through the entire process and answered every question we had and made us feel extremely comfortable and treated us like family. They are a small family owned business that really takes the time to go the extra mile for their customers. They have a wonderful selection of many types of flooring. We had luxury vinyl plank and baseboards installed throughout our home and it looks absolutely beautiful! The entire crew were extremely professional and their work was top notch! If you want fair pricing, professionalism, and an all around great experience then choose Pacific Coast Floorcoverings.

From the owner: Sales -Professional installations of carpet - laminates -vinyl planks -commercial flooring read more

Picking carpet felt like an intimidating choice, but Tommy made the whole process so smooth and…read morehelped me feel confident. He talked me through all my needs and preferences, helped me load a handful of samples into my car and didn't bat an eye when I kept them for a week. I wanted a fairly short turnaround time for measuring and installing and Direct Carpet had no issue with that. They ordered and received the carpet quickly and initially said our project may take a day and a half to install. My husband and I moved everything off our existing flooring so the Direct Carpet installers finished in just one day and we are so happy with the finished product!

We used Tommy and Direct Carpet last year. Very easy to work with and in fact he tried to sell us a…read morecheaper carpet that looked similar! He sources various brands and help us lock in on exactly what we wanted. We just had a water leak at the house and needed to carpet relaid and pad replaced and they were able to schedule with a few days. Very friendly and responsive. Definitely recommend!