NIGHTMARE doesn't even begin to cover it. Bill strutted in promising the world, then vanished like…read morea coward. He's out here operating with a suspended license, stiffing the demo crew who tore out our flooring, and leaving us with a destroyed home and a half‑finished job. His installer barely got 10% done before the entire crew disappeared without a single word. I've tried calling. I've tried emailing. I even showed up at the local office -- all I got were pathetic excuses and zero accountability. The demo company and I have already filed complaints with the contractors board and the financing company because this man thinks he can just take people's money and run. How does a grown man blatantly steal, lie through his teeth, and operate with zero integrity? Every response he posts to negative reviews is defensive, rude, and dripping with shady behavior. He cannot be trusted. Nothing he says is real. And I have the documentation to back every bit of this up. I wish I had dug deeper before hiring him. If I can stop even one person from getting screwed the way we did, then at least this disaster serves a purpose.

Buyer Beware - My Home Was Left Torn Apart - Their contractor license has been revoked!…read more I never imagined I would be writing a review like this, but I feel obligated to warn other homeowners. I hired Flooring Direct Temecula to replace the flooring throughout my home. On June 22, 2026, I signed a contract for laminate flooring and paid the required deposit to pay for materials. The installation began but stopped abruptly after only part of the flooring was installed because there were no remaining materials. What followed was one of the worst customer service nightmares I have ever had. For more than two weeks, the owner, Bill Norris, completely disappeared. My repeated phone calls and text messages went unanswered. I received absolutely no communication explaining why my home had been left in pieces. During that same time: * The installer told me he had not been paid. * The delivery driver told me he could not reach Bill. * A salesperson ( His son Billy) at Flooring Direct Temecula also told me he could not get Bill to answer his calls. Think about that for a moment. Not only could the customer not reach the owner, but his own employees and subcontractors couldn't reach him either. Because no one would communicate with me, I had to investigate the situation myself. I contacted the flooring manufacturer directly and discovered that only part of my flooring order had ever been purchased. The remaining flooring required to finish my home was sitting at the manufacturer because it had never been paid for. As the homeowner, I was told I could not obtain my own flooring because only the contractor could authorize and pay for its release. Meanwhile, my home was left with exposed subfloors, furniture piled everywhere, and rooms that were unusable. No phone call. No explanation. No plan. No concern for the customer. I ultimately had to open a dispute with Chase Visa to protect my money. I also filed felony charges!!!!!!!!!!! Only after I escalated the situation and informed Bill that I was involving the police to document what had happened and finally pressed formal criminal charges did he finally contact me. This entire situation could have been handled differently with honest communication. Instead, I was left chasing answers from installers, delivery drivers, and manufacturers because the person responsible for my project simply disappeared. This wasn't simply a delayed job. This was a complete breakdown in communication and professionalism that left my family living in an unfinished construction zone while we had no idea whether our project would ever be completed. I strongly encourage anyone considering Flooring Direct Temecula to do extensive research, verify everything independently, and understand exactly who is responsible for your project before paying a deposit. Based on my experience, I cannot recommend this company.

Absolutely the best customer service! I had a flood so Serrano helped secure flooring and worked…read morewith my insurance company and restoration company. So much better and easier than a big box store. Use them. You will not be disappointed!

We were introduced to Angel Serrano and family through my decorator. From beginning to end the…read moreexperience was exceptional. Everyone was so professional and lovely to work with. The product for our flooring that was suggested is SO perfect I cant find the words. The wood is perfect and so beautiful. We had our entire downstairs remodeled with new flooring, kitchen and powder room. Serrano Family flooring did all of the flooring, wood and tile, counter tops and tile backsplash. It is all Flawless! They are the very Best.

Ron and Claire were amazingly helpful and friendly. They really took the time to help me decide…read morewhich flooring would be best. I couldn't be happier with the result.

A new homeowners place to go!…read more Moving into a new place can be very overwhelming especially when you need flooring work done. I had seen lots of great reviews about this business so I decided to make my way over and check it out. I had the pleasure of meeting Ron as I walked in to this business hoping to get a quote on carpet and tile work in my new home. I let Ron know that I had no knowledge of carpets or how to pick one. Ron took the time to explain how it all worked and gave some great product recommendations, such as getting a good quality padding. A few short days later, Ron came to measure the area for our carpet. The quote we received was very fair. I had done a bit of research on pricing so I knew what to expect, and was thrilled with the price Ron quoted. I then had the pleasure of working with Claire, who helped set everything else up and make sure our dream home came together with brand new flooring. Both Claire and Ron were excellent communicators who went above and beyond to give the best possible customer service and turnaround time. My wife and I could not be more pleased with a beautiful work that was done in our home.

OP flooring came out and gave me an estimate the same day. I was in a bind due to a slab leak. They…read morewere extremely helpful and gave me a very fair price. They were finished within the week. The owners are very honest and kind people. The floors turned out beautiful.

OP Flooring was amazing to work with - super responsive, genuinely kind people who clearly care…read moreabout their customers. The quality of their work is top-notch, and I'm sitting in my home now loving the final result. Highly recommend!

I can't believe that I had not reviewed them all this time! We have gone through West Coast…read moreFlooring for all our flooring needs since we arrived here in 1997 for our first house in Vintage Hills and now our house in wine country. When we expanded our 450 sq ft studio to a 1300 square ft, 2 bedroom, 2 bath house we visited this store for our carpet and flooring. They gave us a lot of guidance, which we needed because there were so many options. They consistently have given us great deals, expert installation, and superb customer service. They also give back to the community. I highly recommend them.

I came in with my 80 year old mother and we were looking for carpet for her house. David helped us…read moreand listened to our concerns, he helped us look at carpet and made recommendations. He helped ease my mom's anxiety about the carpet. We will be back to see him again! Thank you David!

Darwin and the crew was very nice and easy to deal with! Their work is pretty good and clean!! We…read moredefinitely recommend these guys!

Fast, clean, courteous. Removed two glued down engineered wood planks, and replaced with stock I…read morehad from the original install. Highly recommend!

They were very professional and gave us quote on the spot, easy to reach them, Ryan was very…read morehelpful!!

Hemet Flooring did an absolutely beautiful job on our flooring installation! We had a great…read moreexperience working with Ryan and his crew from start to finish. Ryan went above and beyond to help us match our existing floors. When an issue came up with the flooring order, he took the time to work with the manufacturer and even drove all the way to Cypress to exchange the material, making sure we received the correct flooring. The installation was quick and the floor looks amazing! Ryan truly cared about making sure everything was done right, and we really appreciate all of his extra effort. We highly recommend Hemet Flooring!

When Sav-On did an excellent job installing carpet and linoleum in 2020, and the purchase price was…read morereasonable, I came back to them in 2026 when I had to install new carpet due to inconsiderate tenants. Rudy did an outstanding job of explaining everything and matched the seams perfectly. Another nice job Sav-On!

I had a wonderful experience with this company. They were very accommodating the guys that came to…read moredo the work at my house were very respectful and worked really hard. Got the job completed in an amazing timeframe. The materials and the final look are awesome. I am so delighted with my bathroom shower conversion. It turned out exactly what I hoped for.I just love it ! Pierre and Danny at the Murrieta store are the best.

Picking carpet felt like an intimidating choice, but Tommy made the whole process so smooth and…read morehelped me feel confident. He talked me through all my needs and preferences, helped me load a handful of samples into my car and didn't bat an eye when I kept them for a week. I wanted a fairly short turnaround time for measuring and installing and Direct Carpet had no issue with that. They ordered and received the carpet quickly and initially said our project may take a day and a half to install. My husband and I moved everything off our existing flooring so the Direct Carpet installers finished in just one day and we are so happy with the finished product!

We used Tommy and Direct Carpet last year. Very easy to work with and in fact he tried to sell us a…read morecheaper carpet that looked similar! He sources various brands and help us lock in on exactly what we wanted. We just had a water leak at the house and needed to carpet relaid and pad replaced and they were able to schedule with a few days. Very friendly and responsive. Definitely recommend!

We are very happy with Southland Carpet and Flooring! After living in our home for 25 years, it was…read moretime to upgrade and replace our old flooring. The finished product is beyond our original imagination of what it would be! The crews that did the demo of our old flooring and installation of our new luxury vinyl plank and new carpet were exceptionally talented and we couldn't be happier. Rainee, Liz, and Bryce guided us through each step of the process and made the project as simple as possible. We highly recommend Southland Carpet and Flooring to anyone who is looking for good quality flooring, expert knowledge and craftsmanship, and everything at a fair price. Thank you all very much at Southland Carpet and Flooring for your service and making our home look beautiful! We truly appreciate you and the service you offer!

I am very upset with this company because I did not get the padding I was told and promised I would…read moreget! After the job was finished and paid for then they were honest about not using the soft memory foam pad we chose and wanted. They never mentioned they were using a different pad, not on the phone or when we went to the showroom and spoke to them in person. They assured us we would be getting the same memory foam as we had purchased before. I still do not believe that the pad, they chose to put in was a memory pad because it is as hard as a cement floor. It is like walking around in the most uncomfortable and painful shoes and you can never take them off. All I wanted was soft padding and they failed me! There is no way to rip it out and replace it at this point. We rented two storage containers and paid a moving company to take everything out of the house and put it all back. Who is going to pay for that?