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    Serrano Family Flooring

    4.8 (25 reviews)
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    Response time

    2 hours

    Response rate

    100%

    Services - Serrano Family Flooring

    Carpet installation

    Serrano Family Flooring Photos

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    Living room flooring 2
    Kathleen K.

    We had a wonderful experience with Serrano Family Flooring. From start to finish, working with Angel, Melissa, and their team was an absolute delight. They were very professional and able to work around the other work we also had going on in our house at the time. Our floor was very uneven - and rather than take shortcuts for a poor result (like previous installers) - they put in the time to do things right. They had to use a ton of leveler, but did so with no complaints and the result is an incredible improvement over what was there. Angel personally checked in frequently and was phenomenal at communicating. Working with him was easy and pleasant. We love the job they did and absolutely will select them for any future projects. I cannot recommended them enough!

    Garage bath tire tracks

    Serrano Family Flooring is the BEST from beginning to end! They are professional, reliable, excellent at what they do, and friendly too. Melissa has a great eye for design and will help you achieve your desired style. Angel clearly explains each step of the process and is always available to answer your questions. He lets you know the work schedule and his crew shows up on time. When changes needed to be made, they were always communicated in advance. The actual work crew was very good at their trade, making sure to line up patterned tiles precisely. The work crew was friendly, courteous, and respectful of our home. Each day, they cleaned up and left our home as tidy as possible, considering it was a construction zone. I would highly recommend using Serrano Family Flooring. It is a family business run with integrity. We recommend them to all of our friends and would definitely use them again if needed!

    Subtle herringbone backsplash. Looks great and they even did inside the window sill for us.

    I am so happy we decided to go with this company. We were looking to get laminate floors and a tile backsplash installed in our new home. We stopped by their showroom and Angel and Melissa were super helpful in picking out materials that fit our requests. They were knowledgeable, patient, and gave great advice that helped make our decision. Since it was a new home, we weren't living in the area yet, and Angel came out to take measurements on his own, discussed all details with us over the phone, and had a quote ready the next day. Once the project started, Angel and his crew took care of everything. There was great communication, everybody on his team was hardworking and friendly, and the quality of the work was amazing! We were dealing with some unfortunate outside circumstances and Angel really went above and beyond to help us and ensure our house was taken care of. I think any other company would have said "not my problem", but you can tell Angel really cares. We are so happy with the final product. I also appreciated that they were thankful to have us as a customer and were grateful that we chose to give them our business. Plus, it's always great to support a local, family owned and operated company. We will definitely be going back to them when we are ready to do tile flooring in our bathrooms. I highly recommend going with them as well!

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    1 month ago

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    Melissa M.

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    8 months ago

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    Melissa M.

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    5 years ago

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    Melissa M.

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    2 years ago

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    Melissa M.

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    2 years ago

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    Melissa M.

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    3 years ago

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    Melissa M.

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    2 years ago

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    Melissa M.

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    3 years ago

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    Melissa M.

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    Review Highlights - Serrano Family Flooring

    We stopped by their showroom and Angel and Melissa were super helpful in picking out materials that fit our requests.

    Mentioned in 19 reviews

    Read more highlights

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    I expected a very different experience when we hired Bill and Billy and was extremely disappointed…read more From November 5-26, our flooring project experienced repeated delays and very poor communication. Calls and texts from us -- and even from their own subcontractors -- frequently went unanswered. We were rarely informed when workers would arrive, and there were days with no communication at all. This occurred the day before Thanksgiving, which made the lack of communication and scheduling clarity especially disruptive. The subcontractors themselves were professional and did good work, but they repeatedly told us they were unable to reach Bill and were unclear on scheduling and materials. Due to the prolonged delays, lack of communication, and disruption to our work schedules, we requested a billing adjustment. No response was provided until after work stopped, and we continued to wait for a corrected invoice. The project was never formally closed out. No final walkthrough or inspection occurred, and excess materials were left in our home. Payment was made for the work performed to date, and the remaining balance was disputed in writing due to these unresolved issues. Based on our experience, I would not recommend this company and encourage others to review details carefully before hiring.

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    Coastal Flooring is one of the best servicing flooring teams I met with! Steve Hernandez was my…read moremain point of contact who was extremely responsive and attentive to any questions I had. Flooring is a huge undertaking for any home and there are many choices available in the market depending on your needs and budget. We were not a huge fan of regular vinyl and carpet so we knew that we wanted to get new flooring done before we officially moved in. After much research, we decided to pursue LVP/LVF also known as Luxury Vinyl Plank or Luxury Vinyl Flooring since it is scratch resistant and water resistant. It's more affordable compared to other options we saw and is extremely durable. During the estimate stage, Steve came over to our home to conduct measurements and even brought samples with him that matched with the color scheme we were looking for. We wanted to have a slightly warm neutral gray flooring to match with our furniture and décor. The pricing that the Coastal Flooring team gave was reasonable and we decided to update almost our entire home with the same flooring. The total job for our home was completed within 5 days between the hours of 8:00 - 5:00 PM each day (including one weekend day) from the installer team. After a few months, our flooring is still in great shape and condition since Steve gave us tips on how to maintain and keep the flooring up to date. We are extremely grateful for the Coastal Flooring team in providing to us a quality and exceptional flooring job in our new home!

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    We've been customers of Friendly Flooring for a few years now, and Brock has consistently gone…read moreabove and beyond every single time. Whether we're placing a big order or just need something small, he's always just one text away and responds quickly. What really stands out is how he takes care of his customers he keeps you informed, walks you through the process, and makes sure you always know the next steps. There's never any confusion or guessing, which we really appreciate. Because of his top-tier service and reliability, we'll definitely continue to be loyal customers. Highly recommend working with Brock if you want someone dependable, responsive, and easy to work with.

    Working with Jason and his team at Friendly Flooring has been an awesome experience. His pricing…read morewas fair and service top notch. Brock at the shop is very knowledgeable about all different flooring types; helping up choose our material and color and very generous checking out their samples. The flooring we chose was backordered (confirmed by another company we had a quote from) but Jason found a little extra supply and was able to hold it for us quickly which moved our renovation along faster than it otherwise would have! Our installer was Lester and he was great. Very nice, very skilled, and was glad to answer questions and ask us questions along the way that would affect our install. We installed the Opulux Grandeur laminate and love how it looks. Here's to hoping it holds up as well as the manufacturer says it will!

    Serrano Family Flooring - countertopinstall - Updated June 2026

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