This Cobblestone is amazing!!! I come every week, and the service is great! Jason takes such good care of my car! Thank you guys

Ask for James in the Oil/Lube bay. He gave me a detailed breakdown of everything my work truck needed due to hitting 100k miles. I was in and out in less than 20 mins. He didn't try and upsell me on anything. Straight forward great service. Thanks again James I will be back read more

This review is strictly for their full service wash service. I have no issues with the express as that does what it is supposed to do..wash your car and mostly dry it with the unlimited monthly pass. I absolutely love the express. The other side, complete sham. I decided to pay a little more to have the car washed and detailed by them with the diamond touch package. That is not cheap. When my car was ready, the dash was untouched, the back seats not vacuumed or wiped, and the floor mats not cleaned. The front was also not vacuumed. The center console untouched, the cup holders not cleaned..you get the picture. The leather on the doors, driver, and passenger seats were smeared with armor all..smeared, not correctly wiped. Excess was literally dripping as well as armor all over the trim pieces on the interior. It looked like a crap show. I was sliding all over the inside of my car from all the excessive armor all! I nicely pointed it out to the person who finished my car. he smiled, apologized, and took it back. 20 minutes later, the car still was not finished properly as I pointed out again the same problems. I then spoke to the manager who was super quick to correct the problem (only reason I am giving the stars). I got the "we get so busy" excuse to justify their crap service when paying for a premium package. Does not matter if your busy or not, the same quality service should be implemented. Best advice I can give someone deciding to take their car to any cobblestone: the unlimited pass is great. I use it all the time. I then vacuum and detail the car myself either there or at home. You'll have a better experience that way. Save yourself the money, frustration, and disappointment and just run it through express, and detail/vac it yourself. read more

I had taken my new 2020 Buick Encore here for a wash I come here all the time and they ruined my wheel coming through the machine it scraped my wheel and they gave me a piece of paper with a phone number saying that they will take care of it come back and then they told me that that was already there. I literally left the dealership with it and took it to get washed and waxed now they're denying that they have done it and I'm stuck with a piece of paper and a phone number which is useless. all my family go here and I'm going to make sure that every one of them knows what had happened to my new car and to watch that it don't happen to theirs read more

My car was scratched during a recent car wash and the response I got was to have it waxed and polished for $200. No discount, no apology. I'll have it waxed and polished but I will go somewhere else. JR, the manager, has no customer service skills whatsoever. He should not be in the role. All I'm saying is Be CAREFUL if you are going to use Cobblestone- they are lacking in so many ways......and do not take any responsibility. read more

What an AWESOME car wash experience!! This auto spa is an experience. Comfy leather loungers to sit while you wait, food, beverages and PROFESSIONAL, FRIENDLY staff! Mike and Jess were the two that helped me today. Highly recommend this place. They even have free internet stations! Wow! A++ read more

They have scratched my beautiful car intentionally in Saturday 09/25/2021 because I asked them to pay more attention to the cleaning because I paid $50 for hand wash and waited two hours and expecting a good service from them. They got so upset and agreed to clean up. Back rear window wax still full of strike. Bunch of lousy people working here. After I got home I checked the car again and found three intentional made scratches as well as little ones to a fully ceramic coated paint by professional shop. The next day called and manager Del made some political statements that "people like you are the world's problem!!!!" Why is that???? Because I work for my money too? And expecting quality when spending it? Del was very very rude and unprofessional and had no manner. He threatened me if I go there to show the car he takes further actions and hung up on me? What are your Futter actions Del? He said the scratches were already there. I specifically asked for hand wash to not have any damage. They scratch my beautiful 2018 black Maserati out of rage because I had them to correct their job which they even didn't. Maybe one scratch could be accidental but three I don't think so. They scratched it out of rage. Del you need some professional help. They do this kind of damaged to cars because they know what to say, things "it was already there", "who cares about you", "you are the problem of the world" , "because of you we work too much" and all these types of BS. Cobblestone Owner be aware. Checked on BBB you had 52 complaints in last 12 months. read more

Cobblestone Auto Spa - The scratch is under windshield. - Car Wash Near Me - Chandler, Arizona

just received a car wash and conditioning of the inside. When it was finished, I opened the car door and there were crumbs on the seat, and leaves on the floor still. The cup holders were dirty as well as a mirror for a rear facing car seat that was attached to one of the seats for a child, they didn't clean. I spent the next 30 minutes in their vacuum section rewatching the inside. it's a bummer because I wanted to sign up for the monthly subscription, but unfortunately won't be back at all. read more

Went there today to get an oil change. Chris was extremely helpful. Truly showed he was trying to help me and not just scam me to fix all kinds of things in my car. Great customer service and they have a dunkin donut read more

Cobblestone Auto Spa - Car Wash Near Me - Chandler, Arizona

Today I had a great experience at Cobblestone Spa. After a long road trip I decided to bring my car to Cobblestone for an oil change & car wash. I was met by Derek who takes care of the oil change etc.. he was so thorough with explaining all that needed changing. He was professional and kind as well. I also misplaced my America Express card a few days ago and he found it somewhere in my car. I applaud his honesty. I could tell he takes pride in what he does. He made my experience at Cobblestone a great one. Good job in hiring Derek. He represents your business very well. read more

Cobblestone Auto Spa - Derek was all smiles - Car Wash Near Me - Chandler, Arizona

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Great! As always... Cobblestone is the best in town. Always do a great job and they are fast!

I should have heeded the ratings... Rolled in and paid for shampooing carpets as well as the best car wash. I'll give the car wash a 5/10 and the shampooing service a 2. My console was filthy, the seats were barely vacuumed, no scent that I paid for, the windows aren't as clean as they should be, and that's just the car wash. I have rain mats on top of my floor mats and they definitely sprayed everything because after TWO HOURS the floor and mats were soaked. Not cleaned, soaked. The very back and sides were still dirty! Unbelievable. They immediately got a manager involved without me hardly saying anything because even the guys working in the front were surprised and unhappy. So another half hour I get to wait and we'll see what happens. Update: they vacuumed up the liquid and cleaned so I upped the rating. They did it very fast as well, so nice recovery. Still disappointed in the top level car wash but I'll maybe pop in for Express once in a while. Anyone know of a good mobile detailer? read more

Worst service. AVOID at all cost. Rude associates. Signs all show 24 hrs "Store and Gas 24 hrs" read more

Dissatisfied..no quality work..left dirty and needed to redo inside and outside. Big rush..

The overall experience was excellent. The technician (MW) greeted me and directed me to the correct bay. I drove into the bay and the technician explained the process. He was friendly and courteous. He took the information and proceed to change the oil. The payment process went smooth and the technician made efforts to complete the transaction using proper precautions. After the oil change was completed the technician explained how to reset the oil changed notice on my display. A fast process and painless. I will use the Quick Lube service again. Thank you for offering this twist to the oil change process. read more

Unorganized. Our car sat for 30 minutes while other arriving much later had already had their cars detailed. When our car was finally finished it had drips and was still dirty. read more

the wash scratched the homies scat pack hood, now it won't come off, will not be returning

Let me start by saying that I've been a loyal customer of this particular location for more than 10 years. I get my car washed here, my gas, my oil changes and even shop in their little store during my visits. I've also referred several people to this location for oil changes and car detailing. It would take a lot for me to write a poor review but my experience a week and a half ago was not only disappointing, it was outright terrifying. About 3 months or so ago, I was talked into purchasing a monthly car wash pass by one of their relentless sales women. I mentioned to her several times that I did not want to buy the pass because I did not want any stickers on my windshield. She insisted and finally said, "ok, you don't have to put it on your windshield, just place it on your dashboard when you come through the wash." So, I bit and purchased the program and for the last 3 months, went through this wash about 2-3 times per month with no issues. That was until a week and a half ago. While I was driving my car into the car wash lane, I was waved at by a salesman but I waved him off without rolling down my window as I was not interested in upgrading or purchasing any additional products. As I drove through the gate towards the wash area, he came running up to my car and started screaming and banging on my car. I was startled and afraid (being a woman alone in my car at dusk). He continued to pound on my car and scream at me for about a minute. I wasn't sure what was going on and I had no way to get out of the car wash lane so I cracked my window a little bit and he proceeded to yell at me "you're stealing car washes" over and over while waving his arms and fists in the air. I said "No, I have the pass....see?" as I showed it to him. He continued to yell at me and act aggressively saying that it had to be stuck to the window and insisting that I was sharing my pass with others. I tried to explain to him that HIS salesperson told me I didn't need to put the sticker on my window and that I was in fact not sharing the pass with anyone, but he would not listen. His manager came over and stood there watching this man scream, yell and act aggressively towards me and did nothing. I finally got so upset that I just handed them my pass and moved on. I did go inside and ask to speak to a manager and he did absolutely nothing other than offer a partial refund for the month I already paid for. I've emailed Cobblestone's customer service, I've called and left a message and I've messaged them on Facebook requesting to speak to a corporate manager and have heard nothing. I will not go back to this location or any other due to the caliber of people they hire and the poor behavior that's tolerated. Any employee who is allowed to scream and yell, beat on a customer's car and accuse them of stealing a product they've clearly paid for should not be working in any customer facing position. In hindsight, I should have called the police but I was so startled and terrified by what was going on and how the manager stood by and watched it all happen that I couldn't think of anything other than to get out of that situation as fast as I could. Women- be aware. I do not recommend going here alone. read more

Worst car wash experience of my life. First, they locked my keys in my car, and then asked me if I could open it for them. Obviously not, as you just locked my keys in the car. Then, they had to use the hanger tool to get the doors open, luckily it didn't scratch anything. After I drove off, I noticed that a set of keys for work were missing. I called and they put me on hold 4 different times to no avail. I went back and I assume the manager told me they hadn't been found. I asked if the keys could've been vacuumed up at the start and he said they wouldn't know until they closed and could look through the vacuum system (when it's turned off). I went back at closing time and was given the run around. Finally someone asked me "did you look in your car" which OBVIOUSLY I had, with no luck. I again explained that the manager had said they would check the vacuum system after closing. The attendant said "nothing was found in the system" and proceeded to look through my car for the keys (after I already stated I looked). Then he said "let me check with the vacuum guys again". 3 minutes later, he came out carrying my keys. I am certain that if I hadn't gone back and waited there, my keys would've been gone forever and no one there would've cared enough to look for them. (This has never been an issue before, as I've always kept my keys in the same place.) Both of these issues in the same trip, I will not be returning to this location. read more

I've had great washes using the self serve. There are always towels available to use in every stall I've gone to. The crease is always clean and I like the $17 unlimited washes. Thanks Cobblestone! read more

Extremely disappointed in the car wash. I bought the Platinum wash. The vehicle came out with streaks and missed spots on the windows and mirrors. The washes no longer come with interior cleaning other than a spotty vacuuming. I might as well go to the drive through car wash and make sure it is done right for half the price and an extra five minutes. read more

According to these other reviews it seems im not the only one left with an awful experience after leaving this joke of an auto spa. To be brief, got a deluxe wash and a wax on my Mercedes Benz SLK, When my car was finished there was a scrape in my drivers side door where paint had been chipped off! They told me it could be the pressure of the wash and thay they weren't liable. I had zero compensation and I can't begin to express how rude the staff was. They left no air freshner in my car and it was a half ass over all job to top it off. Never, ever go here with a car you value or you may end up with scratches and peels...and remember, they aren't liable for damage. Unbelivable. read more

Cobblestone Auto Spa - Car Wash Near Me - Chandler, Arizona

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I am amending my star count. If you read my previous reviews of this place then this will come as a surprise to you. But let me relate my most recent experience: I was going to Cobblestone with The One (my son, the second coming) and decided that I was going to buy two gallons of water, two liters of aquafina, and one xenergy drink (to which I am still hopelessly addicted). Seeing as how I am not a mother and don't have the ridiculous power they have (where they can carry a baby and six other things, the combined weight of which is three times their body weight). No, I am a father, which means that I am mortal. So the manager (I think) walked by and saw that I was balancing The One (in his carseat) on one arm, very precariously, while trying to prop the door to the cooler open so that I could get all these drinks. Well he stopped what he was doing and helped me out with the two gallons and then had an employee help me out to the car. That is customer service, and it has long been my policy that all manner of sins can be overcome by good customer service. There are still a number of ills with this place, and most of those ills have a birth certificate, but they are improving in my eyes and have won back three stars. read more

Worst Scam artists I have ever encountered! If you're going there to get gas and a car wash it has been fair. However, when I got my oil changed these scum bags tried to get me to change every fluid under the hood by trying to scare me. Fortunately for me I know enough about cars and my best friend runs a shop in which I had just had everything changed and knew these guys were lying when they said my transmission fluid was old/dirty, air filter needed to be changed (in which i had personally changed that myself a few weeks earlier)???? Oldest trick in the book! Scum Bags!!! Example #2 When you buy gas, if you purchase a car wash you get .20 off per gallon. So I stop for gas late on a Saturday night (as this is the closest place to my home) and purchase a car wash at the pump. When i go to use the wash on Monday they tell me the wash code has already been used? I was like WTF!! So i go in and talk to the MGR (some douche name JR or BJ) and he proceeds to tell me I'm lying and i already used the wash! I couldn't believe what i was hearing. Had it ever crossed his high school 10th grade equivalent mind that the sloppy kid at the counter could have reprinted my receipt and offed it to one of his friends??? Nope! Seriously, what a moron!! This is the shadiest operation I have come across in a long time. Be careful if you plan on getting ANY repair work done here!! read more

Spent over $100 and more than two hours of my day on an interior detail. When I got my truck back, the dash was filthy, all my belongings had been haphazardly thrown into the center console, side mirrors were streaked with what I am guessing is tire dressing, and the interior rear window hadn't been touched. Terrible attention to detail and a waste of time and money. Don't bother. read more

Cobblestone Auto Spa - Over $100 for an interior detail. More than two hours later, this is the shoddy result. Awful attention to detail. - Car Wash Near Me - Chandler, Arizona

Okay I usually come here and have no problems, but this time was just dumb. I came for an oil change, at about 5:20, it wasn't really busy. And I know the oil change comes with an express per the coupon I used so I expected to wait a little while either way. But finally at 6:20 I'm thinking okay what's taking so long? So I start to go look and see if I can see my car. It's parked in the front of the store WINDOWS DOWN AND UNLOCKED. I was never told it was finished, usually they'll call your name over the intercom if they can't see you. Never did that. I was sitting there the whole time. I had to go ask the front desk worker if she had my keys. I have valuables in my car. Not to mention just the CAR itself. To leave it out there for I don't even know how long, completely open to anyone walking by is DUMB. Like I said, I usually have zero issue here. But this was ridiculous. read more

Ok, just another update. So I was given a a supreme wash coupon from a family member. And since I have a foot in a hard cast washing the car was the last thing I wanted to tackle. So on a sunny day I drove over and they talked me into upgrading to an Ultimate plus because I STRESSED i wanted the carpets front and back cleaned. Well first of all when i got to my car even the front floors barely looked like they cleaned then well and when i got into the car i had a couple of coffee drips in the center console that you could see a mile away. They didn't even attempt to wipe them up. Since i was in a cast doing a more thorough inspection didn't happen at the time. And when i did complain about a couple of things the worker gave me nothing but attitude. I was getting ready to drive back over to the front entrance and get in touch with one of the managers but by this time I was so frustrated I decided just to leave. When I got home 10 minutes later I folded the seats back up and look at the pictures of the vacuum job. This place needs a quality control person that inspects your car before they hand you the keys. Maybe they should take one of the real personable individual that they place in the front to sell you on anything and everything and make him start checking the job that they actually sell you. I did a better job with my Home Depot Bucket Head vacuum in a few minutes than they did. Fix your problem Cobblestone. read more

Cobblestone Auto Spa - Car Wash Near Me - Chandler, Arizona

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Got stuck in the car wash for over 5 minutes with no word from the attendants as they just walked around like what's going on .

Wow this is just as bad as going to a car dealership!!! The fast talking up sells and having people chase you down to fix your front chipped window. As well as people inside asking me to sign their political petitions! Haven't even gotten my car but won't be returning, I don't go get my car wash to be harassed. read more

Cobblestone Auto Spa - Didn't clean at all!!! - Car Wash Near Me - Chandler, Arizona

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Foreward: Sorry, my review-writing skills are a bit rusty, as it has been several years since an experience has made me so furious as to bust one out. Today is that glorious day. I apologize for the caps lock now. For the benefit of Cobblestone management, I will be providing tips on how to improve service. I do this in lieu of meeting with a manager, since I don't want another Cobblestone employee to touch my damn car ever again. OK, to start with: any business that adds lots of extra crap to their facility is generally going to be truly horrible at their core competency. And Cobblestone is a shining example of that axiom. A big-screen TV here, a donut counter there, fake leather couch and BAM, just enough distraction to allow for the lowest level of service at the highest possible prices. Classic East Valley Suburban Business Model. Now, onto my experience. I bought an Ultimate+ ($33) wash after they successfully upsold me on all the marvelous benefits of a shiny roof rack. OK, what the hell, I thought. Also included RainX, Carnuba wax, and an interior polish of some sort. Since this was my wife's car, I figured this would make her happy. Little did I know what I was up against. Because here's the thing: aside from interior polish, NONE OF THAT OTHER STUFF WAS DONE. How do I know? I watched the entire process from the time it came out of the wash to the point where they yelled for me. No RainX. No roof rack polish. No carnuba. TIP #1: Try to actually do the services you overcharge for, especially when the client is STANDING TEN FEET AWAY. Oh, to be fair, they spooged some kind of glop around the dashboard, wiped it a few times and left huge swaths uncovered. The parts that were done completely were so deep in this greasy slime that my hands still smell from the steering wheel coating. When I finally got the car home, reeking like the dumpster at Perfumania, I had to work for nearly an hour to even out the missed spots, slimy spots, and the greasy handprints on all the door moldings. TIP #2: If the dashboard is dripping, you may have applied too much product. I also watched them do other people's cars, because those people were completely oblivious, downloading paid iPhone apps like 'Fuzzy Talking Clock'. In particular, I enjoyed the young kid who was polishing some kind of liquid on the bumper of a new Jeep, leaving untouched areas the size of my hand in plain view. But the owner didn't care - he had to get to the gym to show off his new calf tattoo, and so he drove off into the world with a bumper that had a distinct Picasso impression. TIP #3: Believe it or not, many people bring their cars to a car wash because they believe might actually look better, not worse, after the session. Did I mention that I have a rewards card? Yeah, not one of my brighter purchases. When I told them about it and gave my card, they said it was not "activated". I told them that I already used it. They just sort of scratched their collective heads and told me to apply for the same card again, and maybe I would have a membership in a few weeks. TIP #4: Don't hold your breath waiting to grant me my free Express Wash. So I offer you, the prospective Cobblestone customer, the benefit of my hard-earned wisdom - please go somewhere else. Unless you have a wicked streak of masochism and like paying others to do to your car what you will then have to undo when you arrive home. Then, by all means, stop by today for a donut and free wi-fi. read more

This place's quality has extremely fallen. They pass off vehicles claiming to be cleaned, but they are far from it! Rims.. they pat dry, not clean them. They leave streaks and spotting from the wash, saying you are paying for a wash.. not a cleaning! They fail to vaccuume properly, and clean the interior of the front windshield. Managment cares less about the money you spend, and more about how many customers they push out. This place is a disaster! Stay away, and wash your car elsewhere. read more

Be careful when you get your car washed at this location. The first time I came here , I was happy with their service. So I came back on a SATURDAY for a car wash . Everything was rush rush rush , including the way the service people talk you into buying the next level up wash. I thought I would add the CARPET shampoo to the wash. SUNDAY - the car smelled so bad like stale wet clothes left in the wash. MONDAY - the car smelled worst. I checked the carpet on driver side and in the back - IT WAS FREAKING SOAKING WET ! Went back to this location and the service person was maintaining his friendly customer service. He was emp# 1026. He tried to correct the problem. There was another service person who came and looked at the car, but made me feel like it was my fault ?? Did you leave the windows open? Did you not removed your carpet cover? So I thought I would call the car wash manager and complain about That UNFRIENDLY SERVICE PERSON WITH NEGATIVE ATTITUDE TOWARDS THEIR CUSTOMER. I'm glad that Al ESCALONA , the car wash manager came and took care of the problem . I'm giving ONE STAR for the car wash and the car wash service person and 4 star to Al Escalona at the way he handled the customer complain . read more

My son dropped his truck off in the morning to get detailed inside and out. 2 1//2 hours later they called and said the truck was done. I thought that was kinda quick for a full detail. When we went to pick the truck up it looked like they just did a basic wash. The interior still had leaves under the seats and the door panels looked like they weren't wiped down. After showing the manager what a poor job they did .... which he agreed ... we asked for a refund. He said he couldn't do that but said to leave the truck and come back tonight to pick it up. It's sad when you pay $260 for a detail but you get a $20 basic wash. I would not recommend going to Cobblestone to get your car detailed. read more

This Cobblestone location is awesome! I've had family in the area for a few years who only use Cobblestone for auto cleaning. My uncle uses them for much more intense cleaning on his and my aunt's autos. He's a fairly particular guy, so if he loves them, then my mom, brother and I will try them too. You cannot beat a $5 wash and thorough towel-dry! In my hometown, it's $8 for a wash with no towel-dry [just the machine driers]. Knowing myself [meticulous for keeping my car's exterior spotless, I'll probably purchase the $15/month unlimited plan in the near future but keep it to that since the gas is more expensive than other local options. read more

Absolutely the worst customer service which shouldn't be a problem since it's an automated car wash. The problem is the drive through never recognizes your tag so you're stuck dealing with the incompetent employees who are usually to lazy to get off their butts and help. Do yourself a favor and go to any other car wash place!! read more

Avoid this place at all costs! I brought my brand new 2016 Chevy Equinox here for its first wash. I thought that this place seemed pretty legitimate and safe to have my car washed. I was wrong! I inspected the car before accepting the keys and there is a chip in the paint on the drivers side. There were no scratches or chips on the car prior to bringing it in. I brought it to the attention of the GM, Jason Dyer, who told me that it was not from them. I explained that my car was fine before they washed it. He continued to tell me that the chip wasn't fresh and not caused by them. He was rude and kept denying any fault. Please, avoid this place! read more

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Took my car in for an oil change. It has a specific spec oil and filter that I brought in myself. I was overcharged, had a coupon for $5 off they wouldn't honor, "because I brought my own oil and filter in." Wouldn't even wash it either, even though coupon says includes full service wash and all I wanted was an express wash. This place keeps getting worse. I've been going there since 2003. Danielle at the register was no help either. Refused to honor coupon even though I told her I'd be letting others know about my experience on yelp. Get it together, Cobblestone, you used to be really good. "The customer is always wrong," was the attitude I got from her. Update: Jason D. Wrote to say that yes, indeed, the customer is always wrong at Cobblestone Auto Spa in Chandler. read more

While this place can get busy. Their express lane is a sweet deal. If you go during the week there is almost no line during the express. Even if you choose full service you can get in and out pretty quickly. Weekends are as you would expect. Pretty jammed packed so the wait time is accordingly. I've never had any issues with my car being damaged or not cleaned for the value of the price. For all its small little faults (which are by no means an issue) this place is 1000% better than Danny's. And there is a Dunkin inside to sweeten the deal!! read more

I thought I would give Cobblestone another try since my last review and they contacted me and it seemed like they cared. I was contemplating going to Francis & Sons on Cooper & Ray, as I went there the week before with my SUV and they did a PERFECT job. But, since I was somewhat in a hurry and I didn't want to drive all the way there, Cobblestone was close to the 202, I thought I would give them another try. I didn't have any coupons with me, so I knew I'd be subjected to their prices. I asked if they had any specials and the guy said the $32.99 car wash. Sorry, I don't need anything that expensive and I was hoping I could only spend like $10-12. Their least expensive was $15.99 and the guy said it should have some waxing for all the bird poop on the care. So, I let him talked me into the $19.99 car wash where he would give me $2 off, so it would be $17.99. I said Okay. Basically I would have gotten the same thing at Francis for closer to $10, but I was here and just said okay. The place was packed and like a zoo. I waited for about 1/2 hr before my car was ready. Gave the guy cleaning my car a $3 tip. Got in my car and was about to enter onto Alma School, looked at my rear window and it was a mess and gross, like when I brought it in. I came back around the north entrance and stopped my car. Motioned to one of the guys that saw me standing there with an unhappy look on my face. I think this guy's name was Gilbert, at least that's what his shirt said. Told him I just got my car washed and the back window hadn't been cleaned. It wasn't just a little bit, it was totally not cleaned. Another guy rushed to come clean the window. Okay. While standing there, I noticed there was still a bunch of bird poop on my car. This made me upset because I talked about it with the original sales guy and how could whomever be wiping down my car and not notice that? It wasn't just a little bit, it was still a lot. Basically, 75% of the bird poop got cleaned off, but 25% was still there. So then I motioned for Gilbert to come back and he did eventually, after working on another car. Mind you, I've now been at this car wash over an hour. I showed Gilbert how awful all this bird poop was and that that was the main thing I came here to do to get that stuff off my car. So, I wait some more for a different guy to come clean it off. Finally I was able to drive off and then I noticed, the dashboard wasn't totally wiped down, only some of it. The steering column and all that area and the radio area wasn't wiped down. Still very dusty. And I had not opened the passenger side until later in the day, when I noticed they had not vacuumed around the seat area. I noticed that first thing when I opened the door. And there was still trash in the car that they failed to pick up. The inside of the car wasn't real dirty. It was somewhat dusty, needed to be wiped down, vacuumed, and the windows greatly needed to be cleaned. They only vacuumed and dusted some of the car and only did some of the windows inside. However, had I known that they were going to do a crappy job of cleaning the inside, I could have gone to our regular drive thru car wash for $5 and gotten a cleaner car than the $21 total I paid for. Sure, the place is busy, but if you're so busy that the guys don't do a good job cleaning, then why bother coming here. Next time if I want a full service wash, I can go to Francis & Sons or Danny's. With the job Cobblestone does, you're better off saving your money and going through a drive thru car wash and then taking another 10 minutes to vacuum and wipe down your car yourself, and do the windows. I've already given Cobblestone enough chances and it just isn't worth my time or money anymore. I thought paying more would give me better service & quality of work, but I was wrong. Even my husband commented when he saw the car that they didn't do a good job. read more

Today on my 30 minute lunch break I went to this location to get my car washed like I normally do. I pulled into the car wash not prepared for what was going to happen next. There was a Mercedes in front of me in line, as that car got pulled in to be washed mine went in right after and following me was a truck before I knew it my car was being pushed into the back on the Mercedes (that had no one in it) and shortly after the truck was being pushed into the back of my car (that had no one in it) I literally sounded my horn the whole time trying to get someones attention to what was going on. Once I got out of there I noticed two employees sitting on the curb, they came out told me "the car looks fine!" and hushed me out of there. I needed to get back to work so I just left. Once I got back to work I started to think about the situation more and realized it just isn't right! I called to speak with manager, the person who I spoke with, Tony was very short with me and told me to come back in before 6pm so he can take a look at the damage and that was the end of our conversation. Damage or not, incidents like this should no be happening! If I wanted to play bumper cars I wouldn't go to the car wash! I DO NOT feel as tho ANYONE at this location truly cared about the situation nor do I even know if the other vehicle owners know what there cars were involved in!!! read more