My ice cream tasted gray but the person working seem to hate their job. Customer service was non-existent at this location.

Disappointing experience -- not what I expected from Cold Stone Creamery I came in really excited to try the seasonal Halloween Choco Taco -- it looked so fun and festive online. But when I asked for it, the employee just pointed me toward the refrigerator and told me to grab one that had already been made. I was honestly surprised because I expected it to be made fresh, like everything else at Cold Stone. When I opened it, the waffle was soggy, the color wasn't even orange like advertised, and it tasted old. I kindly asked if they could make me a fresh one, but she said it was already "fresh." It definitely didn't taste or feel that way. I ended up spending about $40 overall and left feeling really disappointed. I was looking forward to a fun Halloween treat, but instead, I felt brushed off and let down. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Apple Valley, California

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Second time coming here and i came with my boyfriend! it's so yummy and the male worker is always very nice and accommodating! cute for a ice cream date. a little expensive but the ice cream is always so soft so i think it's worth it! read more

Cold Stone Creamery - Chocolate devotion ice cream - Ice Cream & Frozen Yogurt Near Me - Apple Valley, California

The Ice cream is delicious. I tried it for the first time. Now I know I can get good ice-cream closer to home.

This is not the Cold Stone I'm accustomed too. There's no greeting coming in the door. The atmosphere was cold, pun intended. The ice cream is super soft and the customer service is not the greatest. The 1st gotta have it he made was topped with whipped cream that was old because when he applied it to the ice cream it came out like water, runny. I told him that's no good, it's old. He proceeded to go in back and retrieve a new container of whipped cream. Once he returned he proceeded to put on top of the runny whipped cream. I told him I'm not eating that nor am I paying for it. He tossed it out and made a new one. I'm praying I don't get an upset stomach because the whipped cream he used looks like it's beginning to curdle. I'm going to save myself a night of misery and toss this ice cream in the trash. By the way, the cake batter doesn't taste like cake batter. I will not be retuning to this Cold Stone. Be Careful! read more

Cold Stone Creamery - Gotta have it cake batter. Whipped cream curdling. - Ice Cream & Frozen Yogurt Near Me - Apple Valley, California

This is an updated review. My initial visit wasn't great but it's gotten better over time. I met Peyton today. She was sweet and kind. Her customer service was on point. Give Coldstone Creamery another chance, I'm glad I did read more

Did a mobile order and my order was made Incorrectly but Peyton fixed it. Which I understand accidents happen. Peyton was super nice and welcoming. Thank you read more

Another day at one of my favorite places to get ice cream. You have to try the strawberry blonde treat.The manager Jay will prepare you order the way you like it.Hats off to your establishment. read more

As promised, I told my kids after Easter we would go check out the new ice cream shop. We aren't new to cold stone but cold stone is new to us here. They have a large selection of ice creams as well as one made with almond milk and a couple flavors of sherbet. There appears to be a couple new and learning employees but the man who may have been the supervisor or manager was helpful and was guiding them. He actually came out after we left because we left one of the frozen Peanut butter cups on the counter. There's not any tables to sit at in the store but there are tables outside around the corner. The inside is clean and new. The prices are high, but a once a while treat is nice. We bought one large shake, one love it and a peanut butter cup from the freezer, it was just about $25 with a tip. The online ordering through google is more expensive, in case you are wondering. There is also a frozen yogurt place across the walk way and they have other options. read more

Service is subpar and on last visit they did not have proper container which I feel shorted me the correct amount of ice cream and the mixins they should have put in was half the amount. I fought for years to have a cold stone back to Apple Valley but so far the business has not impressed me. read more

Cold Stone Creamery - This was supposed to be the Ours size......? - Ice Cream & Frozen Yogurt Near Me - Apple Valley, California

Every serving of ice cream I've had has been bomb. Service has never been bad. The place is always clean.

They need to wash hands and then put on gloves . Not sanitary for serving food items .

We came in with my 4yo wondering if we could get anything because he has a bad nut allergy. But they informed us that they can get the ice cream from containers in the back so there's no cross contamination. Great to know! Great service!! And a super happy 4yo!! read more

Cold Stone Creamery - Scooped from the back so there's no cross contamination! - Ice Cream & Frozen Yogurt Near Me - Apple Valley, California

I had a great experience here tonight. Good service, very polite. I think the gentleman prepared the wrong size initially for one of my ice cream orders and he immediately took care of it and corrected it. I offered to pay the difference as they charged me for the smaller size already, and he said no problem. Kindness goes a long way! Thank you high desert cold stone. read more

the guy that was going to make my ice cream didn't have gloves that's so disgusting and he put his whole hand in the cup when he was serving the other customer so disgusting and he was so rude didn't even what to order need leaving. do better read more

This place is the worst Cold Stone I've ever been to. Horrible customer service! They don't acknowledge the customers, I had an argument with one of the men there because of how rude they are! I don't care if this is the only cold stone in the high desert, this place won't last if they continue with their lack of customer service skills! Their waffle maker section was also very dirty. The men working there don't wear gloves and the place looks dirty. This location just lost a customer! I hope they go broke read more

Order from DoorDash (don't recommend) DoorDash charged us for all extra toppings on app. DoorDash order to cold stone only received one topping. Called store and they were quick to correct order. Great service and friendly management. Go in. Do not use DoorDash. read more

The staff was very rude and ignored us while they were talking and we finally got helped we left a tip they didn't even say anything last I remember they are supposed to sing when they get a tip read more

Good ice cream, but the guys that work there are not the freindliest, they need to do better, put some love into it they just rush u out lol it was still good tho read more

Today was the second time they wouldn't honor an email promo. The two employees "claim" they didn't know how to process the coupon. Twice is not a coincidence! read more

This place was so messy yesterday. The guy making waffle bowls was using his hands to squeeze the shape. Then I saw one of the works sneeze into his hands, walk away for one second through the back area door and come back wiping his hands with a towel but the sink was out by the ice cream so he either used sanitizer or didn't wash his hands. there were all kinds of waffle cone shreds piled up on the counter. And honestly it was just super gross and sad to finally have one up here and have it be so bad. read more

i am so disgusted by this cold stone ive never been to one worst the ive ever been to and i even found a hair mid eating my icecream and you know how know is isnt mine bc i have brown curly hair and it was black and straight read more

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Very messy location, it's a new location, but everything was filthy. Our ice cream was more like soup. Last time I had Cold Stone (not in the high desert), it was ice cold. It was so soupy, I had to wipe our cups after the staff handed it to us, got it all over my hands and shoes, so thanks for that. Just seemed like the staff was rushed. They seemed to not care about anything. Dissatisfied and won't be back. read more

So you allow Uber eats but you don't seal your product for delivery? Disgusting. Looks like my driver took a spoon right on top of my order.... Sweet! read more