Great customer service. Salisa solved our issue with a cake with grace and class. Would come back again for the customer service and care.

I was in the mood for ice cream after starting my last minute Christmas shopping (talk about cutting it close!). Stopped here for ice cream knowing it was going to be on the pricier range but stopped in anyway There were five to six customers in line and only one employee which told me I was going to have to wait until it was my turn. The wait was no longer than fifteen minutes which was totally acceptable. I ordered the strawberry blonde which is made with strawberry ice cream, fresh strawberries, pie crust, caramel and whipped topping. One taste of my ice cream and I was like, "Wow! This is good". The ice cream hit me from every angle with different textures, tastes but ever so enjoyable. The sole employee was very pleasant, working hard, and very efficient. The vibe here is relaxed and the shop was very clean and well maintained. read more

Cold Stone Creamery - Strawberry Blonde was EXCELLENT!' - Ice Cream & Frozen Yogurt Near Me - Covina, California

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Was my second time there. The first time was many years ago. I went today and The staff was rushing. No line which was a plus. Non of the three employees were wearing gloves. Then I found a hair in my ice cream . Money I can't get back. The inside was dark and no air flow. No air conditioning or anything. Not recommending. I rather drive to further out to have a better experience. read more

Cold Stone Creamery - Hair in my ice cream - Ice Cream & Frozen Yogurt Near Me - Covina, California

I went for ice cream after a nice time for early dinner and cashier/ice cream was nice working by herself. Ordered Love It size with chocolate with hot fudge sauce as free topping which didn't tasted much of but was good but It is overpriced I think. They were out of Reese's and don't accept mobile payments of any kind. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Covina, California

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Cold Stones always tastes great and is always bougie (you get what you pay for)! There is an option to customize or choose pre-made flavors and toppings. This location is right next to AMC theatres and we stopped by to cool off here before watching a movie! Chose the Caramel apple pie pre-made flavor and it was delicious!! The employees were nice and helpful. But I gave 4 stars because all the tables outside are poorly taken care of and in bad shape. We sat down at the first and it was so shaky and unstable. So we switched to the other one and it was just as shaky. You could tell no effort was put into preserving the seating area outside. read more

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I was there last night. The worker was annoyed that we were there and tapped her nails on the counter while we decided on what we wanted. My daughter wanted the Halloween taco ice cream and when she couldn't remember what it was called the worker played dumb, like she had no idea what it was and finally called it by it's name. They were out of it and that's fine. I know those things trend. I ordered the Banana ice cream with Heath bar but they didn't have Heath bar so I got Twix. The ice cream was freezer burned and so was my daughter's Vanilla but mine was worse. I will stick to other places to spend my money. A like it and a love it was $16.98 that had to be thrown away. I hope coldstone can make their business better. read more

In the war for ice cream supremacy, Cold Stone Covina falls short compared to other creameries in more ways than one. While the food offers are about the same across the chain creamery, the staff's service varies. Covina's staff were very unenthusiastic about helping customers and were more in a hurry to get you out the door than to properly answer questions regarding menu or even put your mix-ins correctly before plopping it into a bowl (strictly bowl because they seem to stop making waffle cones very early on after several uninspiring attempts to get one). The ambiance of the place matches the attitude of the staff and already dying shopping center by being gloomy, sad, and operating as normal but some of the lights don't seem to be on or want to work. All in all, I'd say Thrifty and Baskin may not have the best flavors but definitely offer more bang for your buck and quality of service than that of a place where if you close your eyes, you can hear the faint haunting echoes of yesterday where joyful team members sang tip songs and served with a smile. Shame. read more

This workers here act like the ice cream is coming out of their paycheck. Don't bother getting a bigger size because they won't fill up the cup anyways. They were out of business for a while and I'm sure they will return to that status very soon. If you're going to charge 10+ for a basic scoop of ice cream at least fill up the damn cup. I got the PB lovers love it and dude only put 1 Reese's cup in it and hardly any ice cream. Don't know how this is even a viable business anymore. Just go get a pint at the store and dont waste your time with this place. Rude and lazy workers scooping overpriced ice cream. Great job running this scam folks read more

Love their ice cream. They have the best selection that you can choose from as items to mix in with your ice cream of choice. Along with the prices read more

I love ice cream. TOO MUCH for my own good. Every time I am grocery shopping at Aldi, I try not to look over but it is always a losing battle. My kryptonite? Chocolate Devotion, hold the choco syrup and swap the chocolate chips with almonds. Creamy chocolate ice cream with chunks of gooey brownies. Heaven is a Love It sized Chocolate Devotion. Customer service is always nice and friendly. There were four of us in our party and thankfully there was just one customer ahead of us. They helped each other so we got our orders faster. read more

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I have not been here in a minute. This place has great ice cream creations but man have prices gone up. Little over nine bucks for a small. I gotta say the creation Cookie Doughn't You Want Some I ordered was tasty. Sure there's other ice cream joints around that are cheaper then this place, but if you want a bunch of sweet goodies mixed into your ice cream this is the place. The staff was very helpful and helped our party of 6 out without any hiccups. My only gripe was I remember when you tip the staff they would sing a little jingle. No jingle today. Lol. I'll be back later down the road when someone gets a itch for this place or special occasion. Fingers crossed the prices don't go up on my next visit. read more

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Who doesn't love delicious ice cream creations?! With lots of great options to choose from you really can't go wrong. There is definitely something for everyone ranging from ice cream, shakes, cakes, ice cream sandwiches, etc. The combination and options seem endless, which makes trying new items always a delight. This shop definitely delivers quality customer service. Maybe I just came in on a great day, but the staff worked together to get orders out quick so the line moved quickly. I love that this shop is conveniently next to AMC and near Sky Zone, Lowe's, JoAnn's, Aldi's, and Walmart. Will definitely be back. read more

Cold Stone Creamery - Banana Caramel Crunch - Ice Cream & Frozen Yogurt Near Me - Covina, California

Im not one to look at people while they work, this here cost $20.99 the least they could of done is serve the proper amount into the tub. I am not even mad at the Heath Toffee Bar chunks. read more

Cold Stone Creamery - Ice cream - Ice Cream & Frozen Yogurt Near Me - Covina, California

I've always loved Cold Stone Creamery but I don't remember it being this pricey. I know it's almost cost more than other ice cream shops but $22 for two ice creams is a bit much. Located right next to an AMC but still isn't that busy. Went on a Saturday night and there wasn't any one there. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Covina, California

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The customer service was so much better during my most recent visit. I didn't catch his name but one of the employees that helped me was very polite and kind. Usually the young women that help me are very rude and have an attitude. I ordered cake batter ice cream in a like it size and was very satisfied! read more

Cold Stone Creamery - Cake batter ice cream with Twix - Ice Cream & Frozen Yogurt Near Me - Covina, California

My sister and I have been craving ice cream for the past couple of days. Soooo glad we stopped here!! The have soo many great signature choices, I did the founders favorite and she got oreo overload ! We had the intention of doing some cash and some card....however on apple pay... which is something they don't take :( I immediately asked for an ATM and they pointed around the corner... but the ATM didn't accept tap I came back in and said its okay Ill just pay for hers & the lovely Derek overheard and was like "the second ice cream is on me" I was ready to just share with my sister but he was kind enough to make our experience spectacular!!! Thank you Derek! read more

Cold Stone Creamery - Oreo overload ft founders favorite with strawberries - Ice Cream & Frozen Yogurt Near Me - Covina, California

We visited last night on June 19th after visiting the movie theatre next door. This service by Kalani and Daisy was so awesome! Truly appreciate the kindness and overall care. Keep shining and thanks for making awesome for our family! read more

The Hispanic girl working there is very rude, they don't even want to help people. Bad attitude

Came for some ice cream with my girl friend. The worker seemed in a bad mood. I felt pressured to order my ice cream. Once I ordered I received half of the ice cream. Don't recommend this location. read more

We hadn't had Cold Stone for awhile and decided to go on Saturday. What a mistake and won't go back. Ordered Rocky Road and the marshmallows were hard a rock. Very skimpy on toppings too. $25 for ice cream. 31 flavors he we come!! read more

$30 for three ice creams is ridiculous. I'm in disbelief people pay for this. I'm sure even the employers wouldn't pay these prices if they didn't work here. read more

I was sad website and everything on internet says open till 11 and the close at 10 I got here at 10:02 and they would not let me in. They were not crowded one person In line and no one besides me was around. But oh well they close at at 10 and they mean it... so we went elsewhere for ice-cream read more

PLEASE correct your business info. We drove from out of the area to get ice cream on a Friday. This site and their website says they close @ 11pm but they actually closed @ 10pm. We saw the employees inside cleaning up and they wouldn't even make eye contact with us to explain. Waste of my time, gas and effort! BOOOO!! read more

Cold Stone Creamery - They publicize the WRONG store hours! - Ice Cream & Frozen Yogurt Near Me - Covina, California

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We paid $12.74 for 1 love it! Something doesn't add up. She said cause it was a signature. We had a buy one get one free coupon too so i guess I'll let it pass but it felt like too much. read more

Came in to get my son his bday cake. I picked it up from the freezer section. Fresh cake. Prices are whatever. Inflation. Service was good. Young folks are fast and friendly here. Plenty of parking. Idk why this place has bad reviews but I hope my review helps. My son loved his cake. Thanks for the good service. Keep it up. read more

Despite the bad reviews, my experience has been positive. I really think this place deserves 4-stars especially for the customer service I received the times I have visited. On my last two visits, their staff was prompt and friendly. Areas were clean and counter was attractively displayed. I do however note that their flavors are standard and I have not seen them carry any specialty or seasonal flavor....at least not during my visits (hence my 3-star rating). On one occasion, I was badly craving butter pecan and questioned the young man behind the counter if there was any chance they had some in their freezer stocks. He said they did not, but he could make it by adding french vanilla, pecans and caramel. I generally do not take suggestions on ice cream especially when I know the exact flavor I want. This time, I had a bit of an open mind and went for it. I was disappointed when I finally sat down at home to enjoy my ice cream and confirmed it tasted nothing like the blended flavor. In the future, I will always opt for purchasing whatever I'm craving. Despite this, the ice cream was still delicious... it was just not what I wanted. Will definitely be back! read more

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With my eldest wrapped up in a SkyZone party across the parking lot, and my middle kid in tow without an official invitation, we took a stroll over to Coldstone, thinking we could kill the better part of the half hour left before the party ended, spend a little QT with my only daughter, and you know... ice cream. We walked in and found a short line. I have to be honest that I was a little put off by the prices. $6.25 for a "Like It" sized mix? That's probably franchise standard... but I suppose my inner 80s kid still remembers when Thrifty ice cream changed from 25¢ to 35¢ for a single cone. We made our mental choices and waited for the part of three in front of us to finish. Worker #1 said, "I'll be right with you." Thanks, Steph. Worker #2, standing 5 feet away, walks over, looks right at me, and... decides to take the order of the people behind us. Awesome. No matter, I thought, we'll wait for Worker #1, who said she be right with us. She finishes ringing up the crew in front of us... and then decided to ring up yet another person who walked in after us and was making a cake purchase. So here I am, standing here like an idiot in line with everyone else behind me getting served. I would have walked out, but already sold my 6 year old daughter on the prospect of ice cream, and don't want to start yelling at high school kid workers in front of her. Steph finished with cake buyer, and walks over saying, "Oh, did she skip you?" I just winked, thinking she'll take care of us.... NOPE, she actually TURNED AND WALKED TO THE BACK OF THE STORE. Thanks again, Steph. Starting to see a trend, here. With no one else left in line behind us, Worker #2 had no choice but to take our order. She muttered something about "I thought you were with the people in front of you." No, dear, as evidenced by the fact that we're still standing here like schnooks NOT HOLDING ICE CREAM... we're not. I didn't say a word... just paid and left. My daughter and I sat on a planter down the walk a ways, and enjoyed our ice cream and staring at the clouds. Kinda nice, actually... and got us out of that store that definitely had a faint but discernible putrescence hanging in the air. Time to clean the case or change the HVAC filters, maybe. I'm not expecting concierge treatment at an ice cream joint. Especially from a franchise store who hires entry-level kids to work on Saturdays... basic customer service would be nice and increase the odds of repeat business. Attention owners of this franchise: from my experience and so many other reviews, you have a serious problem on your hands... and I don't mean the hundreds of Frozen Yogurt places in the immediate area. I guess I do expect those workers to follow kindergarten rules of a line and whose turn it is. Even 5 year olds at a drinking fountain can figure that one out. Unfortunately, this particular shift at Coldstone hasn't. read more

Ice cream itself is great of course But the service & speed of service was so bad. The line was long, one of the doors says exit only so we go to enter the other door but it was locked? So we walked back around & had to entree through the exit only door .... The had employees shouting for people to exit because they reached capacity , Then one came out to shut the only door people had to enter but said exit only , Then few minutes later they come out again to rearrange the line & tell people to have the line go o it the door so the exit wasn't blocked.... The door that was LOCKED so of course no one was able to use that door. When I'm with my family & they ordered their ice cream I lost my appetite. Was over the wait & lack of organization. Coming out to rearrange all the guests more than once just delayed the time to fix ice cream for the guests... read more

this location never disappoints, i don't know why there are so many low reviews. the cake batter flavor is the best ice cream ever!!! read more

Cold Stone Creamery - Birthday Cake Remix - Ice Cream & Frozen Yogurt Near Me - Covina, California

Came in for a pick up and was ignored the whole five minutes we were there, girl in the red hair helped a door dasher that came after us before even acknowledging us. Girl in the red hair was rude giving me my order and when I finally got her attention. Avoid that rat read more

Nice place to pick up some cool, sweet, and decadent on a warm day. Had a small mint chip with a brownie mixed that was exactly right on the day I visited. It can be a little pricey for ice cream but you do get a good size serving and the extras that you can add in are all good quality. read more

Cold Stone Creamery - Some of today's options - Ice Cream & Frozen Yogurt Near Me - Covina, California

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Cheerless single employee with three customers in a long since dead mall still can't get an order right. I wanted "a little bit " (repeated three times, of their new marshmallow flavor. which is tasty enough but too chewy (clearly not ice cream) and she RUINED my first ice cream in ages by filling half my cup with the inedible goo. Sigh...coldstone isn't what it used to be. read more

Came here for late night nice snack, ICE CREAM, glad they were still open, we get there 15mins before closing, and the guy greet me so quickly and was helpful, but all of a sudden he act like he was rushing me, so i didn't get all the items I want, he was telling what they dont have for Rocky Road ice cream, but I wanted other items, but once he mixed it a little, then he was trying to put my ice cream in the cup, i to him to mix more, and add caramel, he said its a charge, I said okay. I wanted a brownie added but didn't say mothing because he was rushing me, I will not come back here again. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Covina, California

Again, this place is totally in our hood and pretty much we can say literally across the street from our house. When its hot and you want something cold... COLDstones! When you are bored and want something yummy... Cold stones (there is endless possibilities of toppings/mixtures/creations you can make here). Before or after the theater..take a few steps and you are at Coldstones. This place is usually a bit crowded after the movies though. Of all the times we've been here, the staff has been friendly and always carry a conversation with you (great when there is no line, but if there is a line.. try to make it short and keep it going, we always feel bad for the customers behind us). Oh and the staff here is always really patient!! I tend to change my mix ins at times and can't bring myself to choose one creation. The staff has been helpful and is always willing to recommend mix ins to try in there. The prices are a bit over priced to come here on a weekly basis but keep an eye out for coupons here and there. I am sure the calories and sugar content would get me cottage cheese thighs eventually so we try to come here sparingly but the cravings get to me all the time and Wilson ends up giving in as well. read more

Showed up last night at 850 pm to pick up a treat for my lil girl. Business says 9pm and online says 930pm. Girl at counter said we close early we are short staffed but you hear people talking in the back? You also have people eating inside. Racism? Ageism? Sad ...I won't ever go back you lost my business. read more

Horribly rude staff. Was told they were out of ingredients for one of their signature flavors. "We don't have that right now" I picked another and got the same response for that one. A lady came in after me and ordered something with the ingredients they told me they were out of. One of the staff said they should have spit in my food. read more

Came here to get Founders Favorite and actually got a very disappointing cup of simply vanilla ice cream. They have different name here (mix it up) , not sure why, possible non franchise.... Glad I won't be returning here. read more

The Food (ice cream) is good, service is prompt and friendly. The store is clean and has ample seating.

Coldstore Cold treatment i never had a good visit in this store this could be a kids play ground cuz most of the employees act like playing they should be train properly . Rude but Rude all of them . read more

Cold Stone Creamery - Cold Treatment - Ice Cream & Frozen Yogurt Near Me - Covina, California

Great ice cream Prices are a bit higher but it's really good I'll be coming back soon Thanks again read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Covina, California