Sooooo good! We always order all our birthday ice cream cakes from here and are never disappointed! Delicious and pretty cakes!

My family and I visited this location on a Tuesday evening and were disappointed by the experience. We entered the store intending to order a single chocolate shake. A gentleman wearing a black polo shirt looked at his watch and informed us that the store was closing in two minutes. Shortly afterward, another employee, who identified himself as Joel, approached us wearing a soccer jersey and an AirPod in one ear. He repeated that they were closing in two minutes and stated that they needed to clean everything. When I asked for both employees' names, Joel provided his name but would not allow the other employee to speak and told me that I did not need his name. This interaction was not a good representation of Cold Stone's customer service. As a result, I left and drove to a nearby Baskin-Robbins, where I was able to order a shake without any issues. [[HIGHLIGHT]]As a secondary note, the store also had a strong odor that resembled a backed-up sewer.[[ENDHIGHLIGHT]] I wanted to mention this so management is aware of the condition. read more

Where do I begin? I took three children for ice cream. The place was filthy, with only two tables and three chairs. Only one other couple was there, eating their ice cream, leaving one small table and chair vacant. Cold Stone lacked air conditioning, and it was near 90 degrees outside which seemed cooler. We chose to stand outside while eating our $45 worth of melting ice cream. When we went inside to wash the kids, we were told the bathroom was out of service. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Escondido, California

Wow! I nearly have no words. Very unprofessional staff. A small ice cream was $10 with tax and tip. If I was blinded, I would have thought I had gotten vanilla not chocolate and strawberry. I don't usually get ice cream, and now I remember why. Very disappointed. read more

Cold Stone Creamery - Small strawberry and chocolate - Ice Cream & Frozen Yogurt Near Me - Escondido, California

Service or lack of service was piss poor. I wanted a cone but he never asked and gave me runny ice cream. For $27 dollars it's not worth my time to ever come back. Cold stone used to be the go to but it appears they will be out of business soon if they keep hiring below average employees. read more

They begin closing about an hour early nearly everyday to the point where items are not available because they don't want to dirty utensils they've already cleaned. I have arrived 30 minutes before closing before and the door was already locked and the employees move to the back room to avoid being seen. This evening, once again, one hour before closing they were "out of milk" so no milkshakes could be made, I have never been able to get a milkshake within 1 hour of closing and this is always the excuse. Save your time and effort and head somewhere else for dessert. read more

I paid $44 for 3 small ice creams and when I went to pick them up it was soup! I asked for a refund and the guy behind the counter said he couldn't give me a refund! Absolutely ridiculous read more

Worst ice cream experience ever.. stale cones , cotton candy had no flavor at all, cookie dough had no cookie dough and spent $30 on three single scoops ! Also, was traveling through and needed a bathroom and it says out of service.. yeah right.. I hate that. Two guys working , no customers and one of them can't get the bathroom working?? read more

Took my granddaughter into for an ice cream but should have turned right around and left. More importantly should have looked at reviews. She took a bite before I took a picture but I paid $5.50 for this. read more

Cold Stone Creamery - Ice cream - Ice Cream & Frozen Yogurt Near Me - Escondido, California

Service was exceptional. The conditions in which he was working was not what we would expect from an Ice cream shop. The air conditioning was not working making it difficult to keep the ice cream cold while creating our orders on the stone. Fans were present to try and keep the place cold however that's not enough especially in the middle of summer. No fault to the employee working behind the counter. He was definitely taking it all in stride and doing the best he could. read more

Shit hole. [[HIGHLIGHT]]Bathroom out of service.[[ENDHIGHLIGHT]] Long line with 1 employee. [[HIGHLIGHT]]Place very dirty snd not welcoming.[[ENDHIGHLIGHT]] Ordered a medium size cup. The girl there filled a small cup and put that cup inside the medium cup i ordered. read more

This cold stone needs some love and a cleaning crew. There are dirty marks all over the place, from wear marks in commonly touched areas, peeling wall paper, dusty air vents (don't look up), dirty windows, and run down sitting area... the place has seen better days. But, we're here for ice cream! The coolers look fine Service is great. There are so many great things on the menu... it's hard to make a decision sometimes. The lady behind the counter was very patient as we made our order. Once we decided, she was off scooping and mixing. Everything was delicious. They were out of milk, which meant no milk shake... kind of bummed me out, it's all I wanted. So, I had none . Knocking a star for lack of menu items and another star for cleanliness. There needs to be some training and standards enforced at this location (it's a bunch of little things...). read more

[[HIGHLIGHT]]No air condition during hot day.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Place smelled bad, and looked dirty.[[ENDHIGHLIGHT]] Ice cream is average and in my opinion overpriced. Is $8 for a smalll cup with no topping normal?!? The 2 people working there were nice, and I felt bad for them working in this smelly hot place; hence the 1 star read more

Aeva was super great! Took my order down perfectly was was real sweet. [[HIGHLIGHT]]The only reason I am giving a bad review is cause the owner still hasn't fixed the AC and forces these folks to work under these conditions.[[ENDHIGHLIGHT]] Please please fix the AC and stop putting your folks in this tough spot read more

We have been to other Cold Stones and have never encountered one this DIRTY. They have 2 small tables and only 2 chairs. All were filthy. I asked if I could get them cleaned and they offered me dry napkins. Huge hole in the wall, bathroom with hand written closed sign on it . Ice cream was super soft and the waffle cone I paid extra for was old and stale. I don't believe the ice cream that was served was the normal size and the add in's were skimpy. It was very warm inside, I noticed that the thermostat was set at 82 which explains the soft ice cream. I was hoping by posting this review that the owners would step up and clean this place up , however after reading the reviews I can see that sadly the owner does not care. We will never go here again. read more

I just Ordered a milkshake via postmates and there was nothing covering the hole on the top. I threw the milkshake out. You never know what someone can do. I called cold stone and they said they have nothing to cover the top with. They need some tape or a sticker. That is unacceptable. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Escondido, California

I always forget that there's a Coldstone in Esco and finally remembered to go to it tonight. My daughter and I decided to use my BOGO coupon after dinner. When we got there, there were no customers at the moment. My daughter and I decided to have their smallest size ice creams for today. Shd had Chocolate flavor while I had half coffee and half Cookie Butter. Both of us decided to not have any toppings which was unusual since we love the extras. My ice cream was very delicious! I was surprised that my 2 flavors blended very well together. The coffee flavor helped the cookie butter not be too sweet. We decided to eat inside the store. The reason for the 4 stars is for the store itself. 1. The ceiling fans were on and while one of them was going, it looked like there was a blinking strobe light/flashlight inside the store. I couldn't concentrate in eating the dessert. (Hope that made sense...) 2. It was so cold inside that my daughter and I had to eat the rest of our ice cream in my car. It was a little warmer outside. I'm pretty sure we'll be back but maybe it'll be during the daytime. read more

Cold Stone Creamery - Like It size with half Coffee and half Cookie Butter Ice cream. - Ice Cream & Frozen Yogurt Near Me - Escondido, California

Sucked. Dirty (an understatement. Foul really.) Slow. Miserable customer service. Disgusting ice cream. A penis was drawn next to the register where employees doodle. We didn't finish our ice cream. Wack. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Escondido, California

This is the THIRD time I've had the same experience, so now it's time to write a review. Basically, I have to eat the ice-cream with a fork it's got so much candy in it. The last couple times I just chalked it up to the servers not paying attention to what they're doing. But now it appears to be a thing. As you know, ice-cream is supposed to be a dessert that basically melts in your mouth. But the ice-cream from this ColdStone is like chewing on a regular meal. After getting halfway through, I finally had to toss the rest of it out lest I get nauseous from consuming what seems like a half dozen candy bars! There were a few other incompetencies not worth mentioning during my visit to this store, but I think I'm done here. I will continue to patronize ColdStone since I am a fan of their product. But this particular store needs to step it up if they expect to keep long time customers like me. If I wanted candy, I would have gone to the business next door. read more

Terrible customer service, when I walked into the building there was no one there to greet me. I waited about 10 minutes and eventually had to call the store to get someone to come out. Not only was the customer service terrible, they did a horrible job decorating the cake I ordered. It had no decorations on top like the picture advertised and it was overall very sloppy, no time or effort were put into it. If prices are raised on small cakes, at least do better. read more

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This store should close!!! Melted ice cream and told me to use door dash to order because their system is down. I offered to pay cash and they said they can only take an order on doordash. I don't have door dash. Also the lady Isaiah was rude and needs to wear a hairnet when serving food. It's unsanitary! Look at all the reviews. read more

When you talk to me about Rich Ice cream, I would always think that everyone will go for Cold Stone Creamery. As of this year, that is not the case. This place used to be best ice cream parlor overall. Now it is just basic ice cream with toppings. I feel like it is jot the same ice cream they used to have. It has no taste anymore, yeah I know the toppings is what makes this place really good but There is locations where I believe they are serving expired chocolate because even that taste funny now. I'm thinking since there is a lot of competition nowadays they truly have no choice then to conserve which is why is not that good anymore. read more

Ice cream was good and service was great, but from the front door to the window facing the street - it's just dirty and nasty visually. Napkins in a brown box. Floor brown. Register full of dust and crud. No one wants to eat in a dirty environment. read more

Cold Stone Creamery - Sherbert and Ice cream - Ice Cream & Frozen Yogurt Near Me - Escondido, California

Very poor customer service. Walked in to buy a cake, the second we opened the freezer the employee loudly proclaimed "we aren't selling those." To which we acted surprised and she just looked at us like we are stupid, no explanation as to why we couldn't buy ice cream at an ice cream shop. So we walked out and won't be back again. Rude employees ruin businesses. This place has poor rating for good reason. read more

Everything went well. I was a nice young man who did whatever he could to make it the way I wanted and did bravo.

One stick of Kit Kat as a mix in for a Like It cup. Even for a kid's cup, one stick of Kit Kat is not enough. And I concur with the other reviewers here, customer service is really subpar. The demeanor of the lady at the counter was colder than the ice cream. No kidding! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Escondido, California

Melted ice cream that tasted chalky, cone was sad and kinda stale, service was bad. Sorry guys, it's been 3 visits and consistently disappointing read more

This location is FILTHY. The owners need to invest in a deep cleaning and maintain it. There were 2 employees working. When I walked in, they just looked at me, no greeting, no how can I help you. A young man helped me and before he scooped my ice cream he scratched his scalp leaning over the ice cream. Whilst mixing the add-ins, he wiped his nose with his sweatshirt. I should have just said never mind at that point, but the young man was kind enough to put a generous amount of add-ins so I felt bad. I threw my ice cream in the trash after I left. I could not eat it. If the employee was willing to display his nasty behaviors in front of me, there's no telling what they do when there are not any customers. I love Cold Stone, but I will never return to this location. read more

UGGGHHHH I tried ordering a Super Mario Rainbow Rally cake for my little brother as Super Mario is his favorite. That's the key word though TRIED! Cold stone is probably the worst ice cream place in the world anyhow with their terrible customer service, sticky tables and overpriced ice cream, but my little brother loves super Mario and they were having a promotion of that characters cake so I thought I'd give it a try. YIKES! BAD IDEA! And Never again!!! After purchasing their cake numerous days in advance on their online website I got a call from the worlds least enthusiastic employee, seriously this guy sounded like he was still asleep and for my sake I wish he would have been. He called me the day before my order was supposed to be ready to let me know that the promotion for super Mario Rainbow Rally Cake had ended on the 12th and that they could no longer make the cake for me.... I had placed my order the week before on December 23rd and they were barely letting me know now on December 28th one day before the scheduled pick up? Why was I even allowed to order a cake who's promotion had ended 11 days before??? Why was i still allowed to order it??!!!? My brothers birthday is tomorrow!!!! And now I am Cakeless WOW! What a great company!!! Speaking of the company I of course asked to speak to the manager about getting a discount for the inconvenience which I thought was fair seeing as how the company had failed me on so many levels already. The employee asked and of course the manager would not speak to me themselves!!!! They hid behind their terrible employees, big surprise! The sleepy employee let me know that they would not be connecting me to the manager and that there would be no discount what so ever. On top of that he seemed annoyed that he had to ask! Come on man it's not my fault you work at the worst ice cream place in the world. I guess I can expect a refund in 7 to 10 business days, YAY! I'm sure they'll comment down below and say they wanna reach out if there's anything can do but I'm scared to get even worse customer service honestly! Or they might try and save face and write something snippy in the comments that I lied or was a terrible customer. But please believe me when I say my story is 100% true and cold stone is 100% terrible from start to finish! Go to Creamistry instead! Just as expensive but the employees and management are actually alive there! read more

Still not an inviting place to go on a 96 degree day. It was filthy from the floor to the top shelf that separates the employees from the customers.. walked in and turned around and walked out. Place needs to be hosed down. Yuck! read more

This is my second time around here and I've got to admit that I just can't get enough of it! This establishment has friendly service and is relatively kept clean, regardless of the traffic. I first thought that I'd get bored enjoying dessert here. Afterall, icecream only has but so many flavors. But they keep enough flavors in inventory for a creative mind, like myself, to concoct new varieties of scrumptious delights. Learn to experiment with your flavors; not only with the toppings, but the cones and the icecream combos itself. Mixing up different variety of flavors, helps to diversify the tastes and will keep you on your toes. I think the only downside to this shop is that because of it's compact size, when there's a large crowd incoming, waiting in line can get cramped-up. No bueno! Oh well, small price to pay for being one of the better dessert shops around :) read more

Cold Stone Creamery - A megalith of super-sugary-creamy goodness!! - Ice Cream & Frozen Yogurt Near Me - Escondido, California

TERRIBLE! I absolutely love cold stone but this particular location had horrible/lack of customer service. We walked in today around 330pm, the place is like a sauna. My 2 young children and I waited to be greeted by someone for at least 6-8 minutes and no one came out. We had to wait outside because it was so hot and uncomfortable inside. A worker finally came out of the bathroom and saw that my party and another party were waiting. She looked at us and just walked straight to the back. We all waited another 5 minutes and she never came to the front to greet us or anything. Everyone left very upset. Get better help please! You lost 10 customers today because of this. read more

Ice cream is yummy! Staff is nice and efficient. My favorite cold stone, definitely should try!

[[HIGHLIGHT]]like every says, this place is DIRTY!![[ENDHIGHLIGHT]] we saw a literal bug climb into the "clean spoons" and then a group of people go and take from there and i had to walk out it was too much [[HIGHLIGHT]]it's also a million degrees inside for some reason...[[ENDHIGHLIGHT]] read more

3 star review for this coldstone but 5 star review for the outstanding male worker working on labor day night. Boyfriend and I came in on labor day night around 8pm and the line was out the door. There were 2 workers working (male and a female) but only the guy was helping out all the customers while the lady was hiding in back and only came out twice to restock 2 toppings bins. Aside from the workers, the place was not very clean and pretty neglected. There were holes in the tables, majority of the lights were off in the store, and there was a hole in the wall by the restroom. read more

came in at 9:10 just wanting to get a small ice cream when some guy came to the door with keys in his hand and said "we're closed" i said i thought you guys closed at 9:30 he said "nah sorry i got shit to do" as he closed the door in me and my friends face (not professional at all) really disappointed that we were denied service and were confronted by a rude employee read more

Tried buying an ice cream cake here and was told I couldn't buy one , when they clearly had some in stock . Also the employee was sitting on the counter where food in prepared read more

The ice cream is great. The service when ordering a cake not so much. I understand you have order 24hrs ahead of time. What I don't understand how they finalize your order at he last minute. Are somebody's being lazy asking for a fren read more

Came with our kids after our dinner date to treat them with ice cream. Lady was not friendly and seemed irritated to help us with our ice cream. Super slow and was not wearing any gloves. Didn't wash her hands after cashing out the customer before us. We came on Sunday 10/18 at 6:30pm. Pretty disappointing experience.... took her 10 min to scoop 2 ice creams read more

I have a medical exemption to not wear a mask because of a breathing issue. I went in with my 4 year old to buy a cake and get him an ice cream, it was 91 degrees out, I was in there while he served 2 customers after they left he refused to serve me without a mask even though I explained I have a medical exemption. I will not return for being discriminated against. read more