They said it was the biggest cake they ever made. Everyone at my birthday party said it was the best cake ever! I will be making some more absurd combos at this location. Excellent job accommodating our request! read more

Cold Stone Creamery - Absolute Bonkers Oreo Cake with everything (Heath bars, devils food cake, strawberries, graham crackers and Kit Kats) - Ice Cream & Frozen Yogurt Near Me - Jacksonville, Florida

Always have a great time coming here and the service is quick and easy which is always appreciated. The staff is always friendly and work well with all their customers. The ambiance is you know a standard ice cream shop haha and the highlight is being able to make fun and delicious creations. Thanks guys! read more

Cold Stone Creamery - Cookie Minster add brownies, Coffee Lovers Only, and Surrender to Strawberry - Ice Cream & Frozen Yogurt Near Me - Jacksonville, Florida

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Great ice cream, Ariel was amazing, she provided excellent customer service even though the store was busy. 10/10

Fast service, Friendly staff Amazing selections Spacious for seating(inside and outdoor) Huge parking lot read more

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The ambience was comforting and welcoming. All of the workers were over friendly and helped me out picking the type of ice cream that suits me the most. One worker named Savannah, gave me one of the best customer service I ever had and made me feel like i'm apart of the Cold Stone family. read more

Cold Stone Creamery - Worker named Savannah - Ice Cream & Frozen Yogurt Near Me - Jacksonville, Florida

The food was wrong and the service was just slow. They put the wrong size and just added a different one. Wish I had 2 more hands to give it 4 thumbs down. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Jacksonville, Florida

I love Cold Stones ever since I was a child living in Jacksonville (since 2016). I loved the different type of ice cream can you can get from this store and the service before was one of the best service that you can get in Jacksonville even though it was just a ice cream store. Usually, I get the french vanilla or coffee ice cream which is both a common and uncommon ice cream choice and usually not out of stock when in demand. I would give this a nice 5 stars before 2023. Sadly in 2023, my view has changed. Some cracks are being shown within the store and its only an amount of time until people will see them. The atmosphere of the store is now showing it age by the old chairs and table at the eating way, and the ice cream sometimes have small pieces of other ice cream on each other (example: I saw some pieces of Cake Batter Ice Cream on top and somewhat mixed with the French Vanilla Ice Cream). I know that it takes A LOT OF TIME to serve everyone and clean up but first and over time impression is everything. Service could have been better, especially of of my birthday week (Week of December 9). I tried to come hear within a couple days after my birthday to redeem my "Birthday Bogo" which is basically Buy One, Get One Free coupon and I was unable to redeem it because of the employees didn't know what and how to redeem it. Basically what happen was that when I came to this Cold Stone the week of my birthday, I tried to get 2 milkshakes for my birthday. The current employee told me that it was only for the scoops of ice cream that I can redeem the coupon after I got my milkshake. So I was like "Oh okay, well let me come back a later day." A week later, another employee told me that it was for everything instead of just ice cream. After that I was a bit mad for the fact that I could of gotten two milkshakes a week ago and I was not able to redeem my coupon!!! read more

I have to say that I have a love/hate relationship with Cold Stone. I love Cold Stone and when a location is delivering a product that is consistent with the brand image, it's fantastic. Unfortunately, it's not always consistent. As a Cold Stone addict, I have to say that I've noticed much more consistency at corporate locations as compared to franchised ones. And with the franchised locations, a location with an owner present in daily operations is typically superior to an absent owner. This place, at least on March 22nd 2023 when I visited, has not only an absent owner, but an inability to properly on board new staff. During my visit there were three employees behind the counter. One of them demonstrated competence. The other two, most certainly had not received training. Please don't think I'm ragging on service sector employees, because that's not the case. But if I'm giving the benefit of the doubt to the employees, the reason for their performance has to be a lack of training. Now, I fully realize that one of the frozen stones must be out of order. And this would probably be a good example of something that wouldn't happen if an owner were present. So, you have the one employee who is moving at a normal pace, constantly fighting for room at the single, functional cold stone, with the Tweedles struggling to figure out their next move. I literally watched one of the Tweedles mix a creation for almost 10 minutes. If the ice cream wasn't melted from sitting out on the cluttered back counter, it's definitely melted from being played with for 10 minutes. I truly felt bad for the employees and the customers who were trying to so patiently wait. I think I was in there for about 20 minutes and then figured it just wasn't a good day for some Cold Stone. Unfortunately, when you sell out to a franchisee, you're going to sacrifice quality. Kahala doesn't really care, but this is a location that currently should be visited only by the most patient of customers. From being a customer, I do happen to know who the owners are. I'm not sure I would want to be working at an ice cream shop, instead of enjoying my retirement. However, not being present translates into a teenager with no vested interest in your business making business decisions, and steering it towards success or failure. Last night was no well oiled machine. read more

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Ice cream break after dinner Founders favorite and some cookie dough ice cream This place is iconic a lot of people on a Friday night read more

Awful experience. As I walked in, I went to the fridge with all the ice cream cakes. I looked to the back and saw the employees. I look and I see SMOKE coming out from the direction of the employees. How is this allowed?? In an ice cream FOOD established how are these employees allowed to smoke/vape?? This was just the beginning. As me and my friend go up to order ice cream, we were met with a very uninterested, unenthusiastic employee. She looked and sounded deadpan. You could tell she just wanted us to leave. As she's mixing my ice cream, me and my friend talk like normal and I see her ROLL HER EYES! I'm so sorry that it's so inconvenient for you to do your job. As we check out, I see her name tag. Her name was Lily. I later make my friend go in and ask another employee who the manager of the store was. Lo and behold, the managers name was Lily. Her hair was barely tied up which is so unsanitary. This happened a few weeks ago. I hope the store improves its customer service because the ice cream was good, but the disrespectful and unprofessional attitude of employees deterred me and my friend from ever coming back. If you want quality ice cream with quality customer service, go to the Cold Stone in Yulee. It's also much cleaner from what I saw. Overall, very disappointed. read more

The service was quick!! We went around 8:50 and didn't know they closed at 9. Their website and google was saying they close at 10. However the staff members were very nice and pleasant. The founders favorite is delicious. read more

Walked in at 8:24pm and the staff refused us service because they were closing at 9. They were extremely rude and unprofessional.

My companion called me to pick her from Rover City Marketplace; I was close and said her that I am coming. As I came to and pick her she requested turn towards Cold Stone Creamery, I as of now have some awful involvement with that place however I didn't enlighten her about it. We came to there she requested that I hold up in stopping and went in. I sat tight for more than 20 minutes and finally she accompany two bowls of ice cream of chocolate + pineapple enhanced with additional fixing. That was decent flavoured and chilled well. On my first chomp it was astonishing this time. I on account of my companion to bring me again here, disclosed to her my first visit's story. She likewise referenced that the main awful point here is the pausing; you have to sit tight for your turn and solitary move in all respects gradually. Rest of the everything is profoundly suggested. read more

Great people! I asked for yummy goodness, and the ladies provided exactly what I needed! I mean it is an ice cream store. Smiles, friendly banter and air conditioning. What more could you need? read more

Love the ice cream and the mix-ins make a million different combinations to create your own unique concoction. Various cones including chocolate dipped waffle cones or just get it in a bowl. Ice cream cakes and pies available too. Great place for dessert. Only criticism is that they often only have one person up front and line moves extremely slow. read more

Very poor customer service! After waiting in line for 30 minutes and having my order prepared we were informed that they do not honor the buy one get one free coupon that we received in a mailer. There was no visible signage to the customer, only a small slip of paper behind the register. Rather than just honoring the coupon the manager took back one of the ice creams I had ordered to throw it away. My family has been in this place many times and this was by far the worst customer service I have received. My family will not be returning. read more

We placed an online order to pick up at 8:15 this evening. We arrived at 8:07 and were told she was making it now. We said we knew we were early so no problem. She then continued to help customers that walked in behind us not even touching our order. There was another employee hiding in the back and it took forever to come help, and did it with attitude, almost like we were bothering him. It then took him almost 30 minutes to make 5 cups of ice cream. He made one the wrong size. I then asked why he wasn't wearing gloves when every time I've ever been in there everyone wears them. He told me that he didn't have to as long as he washed his hands every time he went in the back. I did request that he wear gloves and he had an attitude about that. He kept touching his cell phone screen stating that they were not provided with a sheet to tell him what he needed for each flavor. I asked for a number to be able to call this evening to speak to a manager since there wasn't one in the store. He walked in the back, made a phone call and came back with a number for me. I tried calling and was sent straight to voicemail. All cups of ice cream were disgusting with toppings and ice cream running down the side. Someone really needs to supervise their staff and maybe update their training. Sad, we really enjoyed going there! And this is not the first time we've had an issue with this store and the same staff member but let it slide since he seemed new. Another time we were also told at 8:30 that they weren't taking anymore customers since they closed at 9:00. Hopefully the owners get control of their management and staff or they will run the store into the ground. They are only getting one star because I had to pick one. read more

I frequent here and also purchased ice cream cakes for birthdays throughout the year. Service with a smile. Very accommodating. They are slow sometimes but it takes time to cater to everyone that walks through the door and give you exactly what you want, the way you want it. Mix-ins are always fresh and my ice cream is ALWAYS good. Thank you read more

I LOVEE cold stone and this place always hits the spot. Not only is the ice cream a 10/10 the service is a 10/10. Everyone is so nice and welcoming and can't wait to come back. GO GET COLDSTONE RIGHT NOW !!!! read more

Clean place, customer service was great, and awesome ice cream. I got the coffee lovers only. Short wait time as their was practically nobody in there. read more

Won't honor coupons from the Coldstone in Fernandina...why be part of a franchise at all if specials aren't accepted everywhere?

Dirty floor and tables, no greeting at the door per other locations, crowded as always due to slow service, dirty countertops, smaller than standard servings and to top it off, extremely soft ice cream....melted before we could eat. Nonchalant employees wanted to be somewhere else.... I'll take Brusters any day over this location. read more

This coldstone is awesome! I have gotten great service whenever I have visited and if you tip the crew they sing for you! I love making my own creations and anything with the brownie is AH-MAZING! The store is nice and clean and they have seating inside and outside. They are usually the busiest in the evenings. Also, I got my brother and sister a cake there for their birthdays and it was half mint chip (my brothers fav) and half coffee (my sisters fav.) They are willing to customize cakes to your preference so I highly recommend it. read more

I don't know why there are bad reviews. Every time I go, the staff greets me. The store is clean and the ice cream is great. The person complaining about the AC, that can happen anywhere. Things break down at times and it is never intentional. No reason to give them a bad review. read more

Excellent customer service! The owners are surely very nice people, Ms. Farah was so helpful and efficient with my customized birthday cake order! I am definitely returning for more cakes and ice creams! read more