not only does sorry not sorry have the best ice cream - they also have the best service!…read more and SHOUT OUT TO NEIKO! it was my first time there and i didn't really know how the flow goes until we had neiko help us. the store was a bit busy but he was patient while we asked questions and tried samples. he even mentioned his favorite flavors which he then recommended. so not only do i go to sorry not sorry for ice cream, i go for neiko and the service! :D

My girl is obsessed with this place and I think it's okay. I don't enjoy waiting in a long line for…read moreice cream so if you're like me, order ahead. You can sample everything which is great and even though the ice cream is good, it's also on the expensive side. I'm pretty simple and I don't need any unusual flavors so I stick to the more traditional stuff. The place is small but a lot of people hangout in the front, outside eating their ice cream before it melts. We did create a rewards account so we'll see when she gets something out of it.

Best ice cream I've ever had!!! Service was great too…read more But seriously I'm kinda glad I tried this on a whim and it's not influencer hyped because then the lines would be tooooooooooo long because this is really the best ice cream in Las Vegas!!

I wanted something sweet after we had dinner so my cousin suggested some ice cream. I remember…read moregoing to the one in Los Angeles and i had a positive memory going. So coming here was to refresh my mind it was a good experience back in LA. Ice cream: I got the chocolate chip cookie dough and vanilla oreo ice cream flavor. Two scooper and my cousin got the taro and peanut butter ice cream. Overall amazing, not to sweet and you can sample flavors as well. service: after you order the ice cream and pay you wait to the side for your ice cream. They have a system there and it went pretty smooth. We didn't wait long for our ice cream. ambiance: main thing it is a to go only place inside the store. So you would have to eat it to go, stand in the corner and eat it or eat it outside. Plenty of parking especially at night.

The service was excellent. Friendly, helpful, patient and answered all our questions and let us…read moresample Ambiance was simple but effective. Food: The Milky way ice cream AND the sorbet were yummy

Absolutely the best soft serve in Las Vegas ! People who say you can get the same In mc Donald's…read moreand cheaper.... I'm sorry for the lack of your tastebuds. The flavor is extremely milky and not overly sweet. The pistachio one had a great amount of crushed nuts and salted Carmel , and even a small sweet macaron. My boyfriend took the honey one this time - he said he enjoyed the dirty boba better. Portion is big , we came after dinner and it was hard to finish. Will definitely be coming back each time we are in the area.

The best ice cream in town, by far. The flavors are diverse, and plenty of inclusive dietary…read moreoptions exist. The real reason I'm writing this review though is to praise the staff. We've never had a bad experience with the team at this location, and in fact they've all been wonderful. I wanted to highlight Lillie, the TM we've spoken with the most recent few times. She's a ball of joy, full of wonderful recommendations, and one of the reasons we keep coming back. Lots of love!

Went back to get our fav for all time while they still have it. MATCHABERRY…read moreMy kids and I got this. Total order of 4 scoops. We're glad AZARIA is there to serve us. She's always nice and professional. She's always patient and this time I got free points and got a free scoop. Happy customers as always Thanks AZARIA, this location is lucky to have her

Located at the busy intersection of Lake Mead and Tenaya, right off the 95 freeway, this location…read morehas some decent parking, but is wedged between several quick service restaurants. They have indoor and outdoor seating and lots of flavor and topping options. We went for a school fundraiser, and there were several others there for the same reason. The cashier was super friendly and the yogurt was tasty! As the weather continues to warm up, this is a nice treat after school.

Came here last week with a friend as temperatures are starting to rise in las vegas. My first time…read morehere and was surprised on the simplicity, yet multiple flavors and options available to you as you went along. I am pretty basic so I got cookies n cream, vanilla and double fudge or something. Wasn't too hip on the double fudge, but really enjoyed the cookies n cream. You had a large assortment of toppings available. Reasonably priced, with some good yogurt, made it into a nice evening. Will be back before summers end.

Chill Haus is very lovely. Really cute decorations and nice staff! The games are very fun, good…read morefamily place and place to hangout.

This place is sooooo good! Their menu has so much to choose from, it's overwhelming. I tried the…read moreMango Sago Vanilla Dessert! It was AMAZING. The mango is fresh, the tapioca is so good! There's this mango syrup on top too which tastes like fresh mango, served over sweet vanilla ice cream. Incredible. My husband had the Dubai chocolate milkshake which was exactly as delicious as it sounds. There's cute claw machines and a Pokémon card machine in the back! 5 for $5 My favorite part was how friendly the staff was! Incredibly warm and welcoming I can't wait to try everything here!

Been wanting to come here forever. There used to be a CJ's in Colorado that I would frequent but…read moreI'm not sure if it's the same... Anywayyyy This place is super cute inside and the custard is so smooth. If you're a texture person, you'll love this place. They rotate flavors and have some pretty unique combos. The sizes are also substantial and they don't slack on the toppings. I have yet to try the Italian ice but they have a ton of flavors for that too.

UPDATE: Since posting this review, things have only gotten worse. Instead of addressing the serious…read moresanitation concerns I raised, they apparently searched online for my daughters full legal name and have been posting it on social media alongside comments that I view as intimidating and designed to pressure me into removing my honest review. Even more concerning, an Instagram account openly stated that they are close friends with the owner, and their interactions suggest they are working together to target and mock customers who leave criticism. Rather than taking accountability, they seem more focused on harassing reviewers and silencing complaints. The level of unprofessionalism is astounding. Any reputable business would investigate the concerns being raised, not engage in social media drama and personal attacks. At this point, I am documenting everything and exploring my legal options. I will also be filing a complaint with the health department so the sanitation issues I witnessed can be properly investigated.

The staff was adequately polite, the environment looks aesthetically pleasing despite being overly…read morecrowded with minimal seating options. The matcha parfait was good with a nice creamy texture and flavoring. However, I have one complaint. When coming with two others where we are lactose sensitive and with one having an allergy to oats, they wanted to try the matcha latte's and we asked if they can make with almond milk . The female worker said they don't have almond milk and only do oat or whole milk which was odd, and I asked again to confirm and was told no. They ended up having to do whole milk despite being lactose intolerant and was bothered. I look through here from comments by the owner saying that they CAN substitute with almond milk, which is confusing and a little annoying that we were told they don't substitute almond milk and was never told a reason why. That's one complaint for those who might be allergic to oat milk or are lactose sensitive: There is barely any option to accommodate and for that I give three stars. I probably would not come back again nor recommend because of the lack of accommodation for those who cannot have oat/almond milk. However despite that it is good to try once.

Urban Matcha is always one of my go-to spots and honestly has some of the best matcha in Vegas. My…read morefavorite is the Matcha float--I order it pretty much every time because it's just that good. The recent visit was a little chaotic because my two-year-old nephew accidentally spilled my entire drink all over me . It made a huge mess on the table and floor, and I felt so bad. One of the girls came over right away to help clean everything up and was so nice about it. They even offered to make me a new drink, which I definitely wasn't expecting and really appreciated. Thank you again to her!! Stuff like that is why I keep coming back. The matcha is always amazing, and everyone who works here is so friendly. Definitely recommend if you're looking for a good matcha spot in Vegas.