Drove to this location as it is RARE to see a Cold Stone with 4+ stars! Drove a bit further to experience the customer service at this location, and they sure met the expectation! I was hoping for the Whipped Lemon flavor that I had in San Diego a couple weeks ago, but for some reason can't find it at any locations here in the South Bay. However, the cashier gave me two other flavors to try, and they were both great!! I loved them so much, I mixed them lol. I ended up mixing the Strawberry Sorbet and the Strawberry, Mango, Banana Sorbet. I added fresh strawberries, raspberries and gummy bears. 10/10 if you have a fruity sweet tooth like me! Anyways-- props to the owner for hiring great employees and running this place with heart! It shows! read more

Cold Stone Creamery - Create Your Own Strawberry Sorbet - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

I've loved cold stone since I was a kid and it hasn't changed! Came with my family and the workers were kind and efficient, even with it being pretty busy. I got my usual, cotton candy with Kit Kat and m&ms and loved every bite! The price has gone up over the years, but having this treat every once in a while is worth it! read more

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Blossom hooked me up in Bixby Knolls. Great music that immediately puts you in good mood upon entering. Fast. Efficient. Clean. Nostalgic for me personally. Thank Coldstone for keeping it real after so many years. read more

Cold Stone Creamery - Coldstone Creamery...how could you say no ?! - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

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Lots of parking but it's always taken really quick. In a great area where there are so many food choices. Service is always great. Place and staff are always clean. Prices have gone up really high. The ice cream is still very delicious. read more

Ordered an ice cream cake for a birthday party and everyone loved it! Always loved coldstone ice cream, so it was nice to serve it at the party. It was ready when I arrived to pick it up and the cashier was very nice who got it from the back for me. It is a great location with lots of parking. read more

my favorite cc its so hot... and im ready customer excellent always.....i guess they dont sing for a tip anymore sad face read more

Cold Stone Creamery - Ice cream - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

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Came here with a youth basketball team and the service was terrible. Even though every family was paying for their own child, they somehow thought it was okay to let others cut in front of us. read more

Wonderful employees ! I love this location. Saturday, September 14th, 2024, my son and I went to this location and was helped by a beautiful soul. I did not get his name. He was alone. He was patient and offered suggestions. Although my son and I go to this location often, I do not recall ever meeting this person. You ever meet someone and after your meet you know they are an earth angel. Of course the ice cream at cold stone is amazing. Dealing with wonderful people during a transaction while ordering things you love and spending your money makes the transaction an experience. Thank you to the gentleman who was working around 12:45 p.m. on Saturday, September 14th, 2024 at cold stone. You were a great pleasure. read more

Cold Stone Creamery - Flavors. - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

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They have Vanilla Delight (sugar free) ice cream. I ordered the customized Strawberry Fantasy it was delish. Employees were friendly and quick. read more

Come here occasionally but is usually busy. Very well attended to as the employees and staff are very friendly.

CeCe was awesome! Fast and friendly. The line was long but wait time was short. CeCe greeted each customer and asked how their day was.

Me and my sister arrived close to closing time with only 1 customer in the store after her game. As soon as we walked in 3 of the staff members began to laugh and look at us. We waited patiently and at 10 the short one of the 3 girls blurted out that the customer she was with was the last customer and refused to service me and my little sister. I will no longer order from here. read more

Cold Stone Creamery - The same employees that thought it was funny to refuse service even though we came in before closing time :) - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

I took my daughter here because one of my friends gave her a gift card, it's a little too pricey for me to just go on a regular day. But I must say I am sooo happy she gave that card to her because my daughter fell in love. She enjoyed it so much and now she's agreed to add that in as one of her rewards when she's granted one. Staff was really nice and store was very clean. The I've cream looked so good but unfortunately my daughter wasn't willing to share . I'm going to have to save up to treat myself one day lol. read more

Excellent service young kid name Edison was very patient and helpful. He has store clean and organized.

I think I got the same girl serving as Sheree who also left a comment. I got less attitude but I asked for it to be to-go twice. The server over poured the cup, when I asked for a lid she said it wouldn't fit and gave it to me on the side. No bag, no extra cup. So I had to drive one handed home so I wouldn't get ice cream everywhere. I think her fathers the manager based on the conversation she was having with her co-worker. They are young high school girls looking forward to graduation and that's awesome. There should be a little more attention to detail. read more

Cold Stone Creamery - Luckily I had a towel, an extra cup and bag would have been nice. - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

They cheated us! They don't sing for a tip anymore she was like sometimes I guess that means it depends on how much! Luckily I have a gift card because they are cheating on the ice cream this SH*T is $8.00 WTF...! WHEN MY CARD IS DONE IM DONE! THIS ONE USE TO BE MY FAVORITE SO SAD read more

Cold Stone Creamery - Ice cream - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

I would give zero stars if I could I walked in with my son with three girls just looking at me so then one girl which I assume was the supervisor was putting out new ice cream. Remind you no one still said anything there was two young girls just standing around doing nothing. Two minutes later a guy walks in with his kids and they all say welcome then look at me. I just walked out because how did I not exist until the guy walks in. I'm the customer don't pick and choose who to greet just respect everyone. read more

BEST CAKE IN MY WHOLE LIFE! Ordered a custom red velvet/rocky road ice cream cake. Everything was made to order! Mixed it in-house. Rocky road is my favorite ice cream but Every time I have it, it either doesn't have enough marshmallows, enough chocolate or enough almonds. Look at this cake! I showed the cut so you can see every single ingredient. I definitely encourage you to leave your special occasion cake to these professionals lol you won't disappoint your guests. Locally found in the Long Beach/Signal Hill area. Service is great in my book. I'm very picky on where i spend money and if I'm treated well, I come back. Definitely coming back during the summer for a hot day ice cream fix. Despite covid, order and enjoy. Thanks to everyone who put this together for me. Birthday memorable read more

Cold Stone Creamery - Red velvet/ rocky road ice cream cake with Reese's Peanut Butter Cups on top and toffee on the sides!!!!! OMG! - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

The girls here were super rude. I had the worst cold stone ice cream when I went. The girl helping me didn't even mix my ice cream properly. There were big chunks of pieces that weren't cut down and mixed. Very unpleasant read more

Best and only place to get ur peanut butter, banana ice cream shakes... yaay YAAAAY!!! read more

Cold Stone Creamery - It never makes it past a block... - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

Tabitha and Cici were amazing! They were very helpful and great customer service from both of the young ladies! read more

Cold Stone Creamery - a cold stone ice cream - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

Drove up and parked at 9:58. Closing time was 10:00. Employee was coming out behind the counter with a mop bucket but once she saw us walking up she dropped it and RAN to the door to lock it in our faces. All while the customers inside just laughed because of what she did. We got there before closing time and before they locked the door, we should have been served. The only reason I went was cause on google, it says they were open until 11pm and it says it was updated by the business a week ago so you would think it would be correct. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

Absolutely amazing ice cream! We tried the coffee ice cream with toasted almond mix-ins and the strawberry ice cream in giant waffle bowl. Both were absolutely delicious! What a special treat... Highly recommended. Customer service is great. Friendly and fast service. Interior is nice and very clean. Interior seating is limited, but seating on the outdoor patio is plentiful. Located in a nice shopping center with ample parking. read more

The staff are very cheerful and friendly. The problem I have is that the place isn't always stocked to provide the full advertised menu. The Chocolate Silk Shake has been on the menu for over a year. But when I try to order it, the workers tell me they have no almond milk and ask if regular milk will do. I went there specifically for that. Why should I bother trying at all?? read more

If I could give no stars I would! Literally the worst customer service I have EVER received, it was so bad I had to leave a review. I got so frustrated that I counted, 7 groups that entered after my family and I were served and left before us, and three of those families sat down and completed their ice cream orders and drove away while we were still in the venue waiting for our order. I will NEVER come to this establishment again, the person who helped us was condescending and had an "I don't care" attitude. I highly suggest taking the trip and going to the PIKE. My milkshake was also watery. Will never be back again. read more

Called to order a cake....they answered the phone normally, I asked about picking up a cake...they said"oh we're not open" and before I could ask another hung up. If you're close don't answer... Or say when you will be open.... Or answer the question first... read more

I stopped by last night so I would have my midnight treat. I ordered my usual Founder's Favorite and ordered my Mom, Banana Caramel Crunch with coconut. I didn't eat mines until super late but it seems like the pecans were huge. I don't recall ever having whole pecans in my ice cream. That's the only thing I've ever gotten from there for the last 8 years and this was the 1st time I didn't enjoy it. Customer service was good as always. I will try and be more observant next time to make sure I don't get whole pecans in my ice cream. read more

Great service with a smile, big thanks to Berlin and Cici for their help today. We had an office birthday party and had to get a cake ASAP, and these two helped us find a good cake and write out a happy birthday message. Cici said she wasn't a decorator and so her writing may not be the best, but in my opinion she did an excellent job. 5/5 stars for sure. read more

I come here as a regular customer and on 6-26-23 around 8:15 or 8:25 pm I usually buy the $15 tub but I feel like I got ripped off and I only got a $10 tub because the ice cream is half way I barely came home and opened the tub and saw this...I'm disappointed cause I'm a customer that comes daily read more

Cold Stone Creamery - Half way ice cream‍ - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

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Looking for a delicious ice cream treat and stopped by my local Cold Stone store to try some new flavors. Appreciated that staff was super friendly and covid compliant especially during this pandemic. It had been awhile since I stopped by a cold stone and to my surprise they had some new flavors. Decide from try the Reese PB ice cream and the cheesecake ice cream with berries (strawberries and blueberries) and Graham crackers which was delicious! Both ice creams were very flavorful. Would definitely recommend this place. read more

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I arrived at the restaurant today to pick up the order at 6:20 in the afternoon, it's 6:55 and the completely rude and ignorant employee didn't even want to give me the opportunity to cancel the order, then she went inside and spoke to her manager and came back all ignorant talking to me in front of all employees. I hope she understands that from today onwards I will sue this restaurant together with her. I asked her name once again, she was totally ignorant to me speaking rudely in front of all the customers who were in the store about 6 to 7 people. So I have everything recorded and now a lawsuit will be filed. She could have spoken calmly to me and acted peacefully with her, but she must have been having a bad day and was simply completely rude to me. From today onwards, we'll see you in court, thank you. read more

This girl wants a dip in the relatively unhealthy pool she's craving a custard creation and she's going all in. Cold stone it's what's for dessert! I'm mixing it up tonight trying a new flavor Tangerine Sorbet and Vanilla Custard it's different a kicked up 50/50 the vanilla is thick and sweet a perfect combination with the sorbet slightly tart and I love it. This is my new favorite. A drizzle of grand marnier would take this over the top making it a grown up 50/50... Lemon custard This custard is luscious with a creamy subtle lemon flavor of course the greedy that is me me me had to try it and it's so good. My brownie mix-in will kick this up ten notches. My daughter had the Banana Custard with an Oreo cookie mix-in she says it's delicious and it's her favorite. I usually get a Banana Custard and mix- in a fresh banana it's simple delicious and one my favorites. Tips Ask the server to add your mix-in lightly otherwise they will pummel the thing to death. I want to see chunks not smashed bits of whatever I add in. I'm a simple gal all that other fluff isn't for me. This location is top notch it's always clean and the servers are awesome. A cold stone creation after dinner it's so right. read more

Cold Stone Creamery - Tangerine sorbet and vanilla custard mix-in a 50/50 new school. And a lemon custard. - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

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We didn't catch the name of the young man that helped us out but he was super friendly and was working hard. He was outside cleaning and came in to help us out and the ladies helping inside were really kind. I think the owner was there as well so this may explain why they were so on there game but regardless good service is good service. The ice cream itself was great, I have a huge sweet tooth and this place was perfect for me. The founders favorite was amazing, we switched out one of the nut ingredientes for Oreos and boy oh boy that was a good choice. We also got the waffle cone and didn't regret it. Great spot for a sweet treat. read more

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I went there with my girls and surprisingly my ice cream lover daughter prefer the rite aide mint ice cream than cold stone. I chose a certain ice cream with brownies and caramel on it instead I had Oreos no brownies and chocolate chip pieces I don't like chocolate chips pieces in my ice cream and no caramel on it I was looking at it like this doesn't look like what I ordered also the chocolate bowl cone was so stale no crunch nothing it was hard as a rock I trashed it. I suggest watch what you order don't pay til you see what you're actually getting in your ice cream and make sure cones are no expired/stale. read more

I can tell the person was new but he obviously could use some training because you would think if I spent $13 on an "Ours" they would at least fill it up! Of course i didn't say anything because he was very pleasant but i could tell he was very nervous. ***Update*** I changed my review because the owner was so quick in responding to rectify my experience. I do go there often and i will continue because you can tell he really cares about his customers and his staff is really pleasant i was just grumpy because i really was waiting on that ice cream all day and wanted to get enough for my whole family to enjoy. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

The selection is always delicious and staff are always friendly and patient. This location is always clean and they are quick to get the order right. read more

Wow the girl who helped us here last night was so amazing!!! I can't remember her name but she was so kind. After telling her it was my second time there she offered so many varieties of choices I for sure would have been overwhelmed had she not been as accommodating as she was. I ended up with chocolate vanilla and salted cream bowl which tasted just like a snickers. I had a pastrami crepe which was pretty good but could have had a little bit more meat but 4 stars only because the service I received!!! Thank you frostbites read more

This was the worst customer service ever at cold stones. The shift lead that prepared our order was rude and acted as if she didn't want to be at work or make our ice cream. She cut the smallest piece of banana that was less than half a finger, then when asked to add strawberries she put literally one and a half strawberries. Than to top it off, the shift lead told us we couldn't use our cold stone gift card because it didn't work at this location. So I have a cold stone gift card but can't use it at my local cold stones. However, I was able to use it the week prior at this same location. Instead of calling for help on how to properly use the gift card she just said we couldn't use it. I am so disappointed in this cold stones, by far the worst experience ever. The young lady didn't have on a name tag, but had blonde hair and said she was the shift lead. read more

Their customer service, from one specific person, is TERRIBLE. I didn't get this young lady's name, but she will know who this is by this review. I ordered a cake online and during pick up, I decided to buy ice cream. At first, a love it mudpie mojo was ordered, and within 30 seconds I asked if I could change it to an Everybody's size. The young lady rolled her eyes and said "alright I guess I'll do it". For anyone that doesn't know what size that is, it's 48oz of ice cream. I expect to have a good ratio of mix in's in this 48oz order. However, the young lady did not put enough fudge, peanut butter, Oreo cookies, or almonds in it. There are photos here to prove it. It seemed as if this young lady did not want to work not want to be there. I paid $17 for this and all it tasted like was coffee ice cream and no mixes. This is unacceptable. This is the second time this young lady gives terrible customer service. When she was putting the ice cream in the container, she dropped a big amount on the floor. She simply got more coffee ice cream and added it to the top to put enough into my order. Again, no mix in's or anything. I have been buying from cold stone for over 10 years, and the service and the ice cream I paid for are not up to par. I got away from going to the cold stone in the downtown Long Beach area because of bad customer service. Not it seems like this location is following the trend. Next time I go, if I go, I won't be accepting service from this member. read more

Cold Stone Creamery - There are no signs of mixes in this. - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

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Update: Spoke with store manager directly, he is awesome, and sincerely apologized about my experience. I do genuinely love it here since I've been coming for years, and enjoy bringing my kids. It was just unfortunate how one employee had to behave really inappropriately. This is my local cold stones creamery. I enjoy taking my kids here, and they love it. Unfortunately, today I had the worst experience. I walked into the store, the employee did not greet me, and my family which I thought was strange. We waited, being completely ignored, until another employee came in the from the back to take our order. I told her what we wanted, my family member was telling me what he was going to order. The one who completely ignored us came to us then and said, ok so an Oreo overload in love it? And we just said yes. She started making the ice cream, when I commented to her that we will also be adding another Oreo overload in size like it. She stared dead at me, rolled her eyes, and mumbled something to her coworker. I was shocked! I immediately asked for her name because I felt her being extremely rude. This happened at approximately 1:40 p.m. her name is Cecilia. When her coworker finished up our order, I told her that was all. And then Cecilia told her she did not make the like it size of the Oreo overload as I had asked her to. So I was surprised because I've never had this type of experience here. I even had to comment to my family member that it is apparent she should not have this position here. She had a terrible attitude, not friendly. She even told me "I have the right to refuse service to anyone." mind you- we gave her no reason to! Well with that attitude she had ignoring me, and my family from the beginning I get the feeling she is not happy with working here, and taking customer request. She left to the back to I assume compose herself and came back with a different attitude towards the people waiting behind us. I will be contacting the store manager. But I also wanted to warn others. read more