I waited over ten minutes and was not even acknowledged by the Gen Z crew that was running the place. I walked in and was third in line. The first couple in front of me knew what they wanted and placed their order and was in and out, no problem. The next couple had to have been high af... I say this not just because of the mj pajama pants, sweatshirts, hats, earrings, etc. adorning every body part that could be adorned, but because they proceeded to ask for samples of what seemed like every.single.flavor this cold rock had to offer. They'd get their tiny spoons, take a nibble, oooh and aaaah to each other, then wait half a season to pick their next sample. After this went on for about five minutes, another employee shows up and proceeds to just stand there and watch the first employee pass out tiny taste tests to Nugsy McDankBrain and Mrs. PuffMuffin. Just stands there and watches the woman do all the work, while he could have started helping one of the five other parties in line behind the Reefer Twins. I just left. I wasn't gonna pay $8 and 45 minutes for a scoop. To the couple who held the rest of us hostage - hear me out - maybe, *maaaaybe* next time you wanna puff some plumes and go sample every flavor, do it at a time that's not so busy, huh? Maybe??? Think you could do that? Maybe, oh hell, I dunno, look at the menu on the phone you have surgically implanted into your forearm and make a list of everything you want to sample so the rest of us don't have to wait 29 years to pay a ridiculous amount of money for some ice cream that's been sneezed on by the guy who didn't wash his hands after using the bathroom? You don't get to fry your brain and then make the rest of us pay the price. Hope you didn't drive home high after that stunt... heaven knows looking out for other folks isn't on the top of your priority list. I'm scared for when I'm old and this generation is running the nursing home I'm in. I'll be lying in my own excrement while they ooooh and ahhhh over the elevator because they smoked their brains away on their break and can't figure out how to get back to the nurse's station to clock in from the hotbox they just did in the employee parking lot. But I digress... This low review is more about the fact that instead of corralling the stoned ones to the side and helping me out, the other young man just sat there and watched the young woman work, while the line just kept getting longer... and longer... I watched the Capital Tacos on 34 go out of business because it employed mostly Gen Zer's who did everything *except* work while on the clock. I hope this place won't succumb to the same fate, but I won't know because I won't go back there. I spent 15 minutes I'll never get back, watching the dumbest and most dazed thing I've seen all year play out in front of me, and I even watched 47's State of the Union... read more

My spouse and I stopped at Cold Stone a few days ago, on Saturday. We'd been out and about and wanted a cold treat to cool us down. Service was prompt and friendly. Our order was made quickly and accurately. We were out the door fast. I got a Like It (small) Germanchökolätekäke and my spouse got a Like It Cookie Minster without the fudge. They were both delicious and we ate outside on a bench enjoying the nice weather. read more

Cold Stone Creamery - a hand holding a cup of ice cream - Ice Cream & Frozen Yogurt Near Me - Loveland, Colorado

We decided to get a pint to take home as we lo love cold stone ice cream. $11 for a pint and you get maybe 75% of one? read more

Cold Stone Creamery - Short changed "pint" - Ice Cream & Frozen Yogurt Near Me - Loveland, Colorado

The service is amazing day or night. It's a very clean and organized store and the ice cream itself is delicious. 10/10 recommend!!

I just ordered a cheesecake fantasy and it had 1.5 scoops of ice cream 3 frozen strawberries and 4 frozen blueberries for $11.00 read more

Cold Stone Creamery - "Cheesecake Fantasy" aka 1.5 scoops of vanilla icecream and 7 berries for $11.00 - Ice Cream & Frozen Yogurt Near Me - Loveland, Colorado

The employees here are so great! I went on Monday evening and they were so kind. My son wanted a special item they were out of and they went above and beyond to make sure he got it and left happy. We appreciated their excellent customer service and will definitely go back! read more

One of the girls working told me that she made extra of the type of ice cream that I asked for and that she put it in a bigger cup because of HER mistake. She then proceeded to ring in my order and charge me for a bigger size that I did not ask for,making the total more than what I would have payed. I am very displeased with this terrible service. This is what happened when you let high schoolers run your business read more

Had a great visit today at our local Coldstone! Gentleman provided excellent customer service and as always some delightful treats for the whole family! It's hot out there guys so go get some delicious ice cream to cool you off! Also, I would like to offer a shout out to the owner Joe who was great to work with. read more

Horrible service we have been here multiple time never fill up your container of ice cream all the way they always only fill it 1/2 of the way or 3/4 of the way. the girl with brown hair working on monday night employees has a horrible attitude and never gives you extra stuff when you ask her to put more in it and she doesn't care at all. will never be coming back to this location again and don't recommend read more

Every time I ever order DoorDash from here the "add-in" it is always forgotten. I have never had an "add-in" added, which I paid extra for. Also, a DoorDash I noticed that the items are not mixed in there just simply plopped together. I am not sure if it's because it's not made in front of you or because the workers just do not care. I always get the cream mix and add peanut butter peanut butter is never there.... I have brought this issue to DoorDash but it's not a DoorDash issue with the delivery driver, it's a Cold Stone Creamery issue with the product request and paid for. Hopefully a manager sees this and makes sure the staff is reading the orders properly. It wouldn't be that big of an issue if it was one time however, it's literally all the time. read more

Can I do less than 1 star?? All cold stones - in all the 5 states ive lived in - had had walnuts. This cold stone does not - no walnuts here. The only think I order is walnuts and marshmallows- but this one has nothing......so negative amount of stars given: why does every other cold stone have walnuts except you all!!?!?!?!?!?!?!?!? You suck!!!! Get walnuts!!!!! read more

The service at this location is awesome. The two servers had smiles and were happy we were here. Hard to find today. The ice cream and add one are great. Clean with fun music. This place is underrated for sure. read more

The service at this store is amazing! Lillian(I think that's how it's spelled) was very helpful and kind and she kept making lots of jokes. She looked genuinely happy to be there, which is hard to find today. Keep up the great work! read more

The go-to treat for the kiddos! Works great for the occasional bribe for them, and even for me and the occasional milkshake. Great flavors, great tasting, servers are awesome folk, can't ask for more! read more

I don't know how you can f up ice cream but here we are. Among the lazy, negative, just all around terrible employees behind the counter there was one that was busting her butt and actually doing a good job. I was lucky enough to have her make my order, which she did beautifully, and she fixed my husbands order after the 'red-haired' chick with the storm cloud over her head messed it up. And by messed in up I mean she put a half a scoop in a cup, forgot his waffle bowl, and then instead of putting the ice cream in the waffle bowl she just put the paper cup in the bowl. Wtf? I never seen someone work so hard to be so shitty. Regrettably, I did not get the name of the only good employee but she was the only one with blond hair and a smile, so thank you! and I'm sorry you have such sucky coworkers. You deserve a raise! read more

I'd like to know why the owners of this place think it's okay to sell stale waffle cones to customers. Is anyone paying attention to quality control here? If not, you really should start. Waffle cones should be crunchy; the one I was served was far from it. read more

Cold Stone is definitely my favorite ice cream in the area by far. They have so many flavors and mix ins to choose from, so there's something for everyone! Their waffle cones have a hint of cinnamon (I think?) flavor to them and are delicious. My only complaint is that we don't live close enough to one, but it's always worth the drive! read more

I've DoorDashed twice. The first time they completely forgot one bowl. The bowl that did arrive wasn't even mixed. The second time the bowl was missing ingredients, the one ingredient they did add was barely even in there, wasn't even mixed. Maybe they care more if you're in person ordering because you get to watch them. Definitely won't be ordering from here again. Waste of time & money! read more

This place is new, having only opened about a month ago. I spoke of Coldstone earlier in the day, so on the chance drive-by I had to have it. Our cream-tender served me cookies and cream with chocolate candy in it, based off her suggestion. I would have preferred something with more coffee. Still, it was delicious and worth it. She was kind, nice and pleasant. I hope this business does well there. I'll be back. read more

Cold Stone Creamery - Victory! - Ice Cream & Frozen Yogurt Near Me - Loveland, Colorado

Came in for a buy one get one night for milkshakes as we do often. The girl working register said deal doesn't apply to milkshakes. Funny how everytime we go we get milkshakes and employees always have honored the bogo. Kind of snobby girl too. Maybe shouldn't be in customer service. read more

I wish I could give a better rating but based on the experiences, I can't! The ice cream is fantastic! The employees are often snotty! They do not place lids in all the way and when pick up. Just puts it in the bag and ice cream goes everywhere. read more

I would give this place 0 if I could. I went there at 9:30 after getting my girlfriend from work and all she wanted was some ice cream. We were under the impression that this place was open until 10, however, we were informed by the less than cooperative or nice staff that they stop mixing in toppings because they cleaned their stone. Well for the amount of money they charge for their ice cream apparently not only did I just get a pile of toppings on my ice cream but I also got attitude when inquiring about the mass of toppings falling off my ice cream and was informed in fact they are closing earlier soon. I will never go back and whenever I can I will make people stop going there. read more

Cold Stone Creamery - Mixed in? - Ice Cream & Frozen Yogurt Near Me - Loveland, Colorado

First of all they closed 20 minutes early because they didn't want to serve anymore people. The customer service was awful. I got a mixed ice cream and the girl didn't put enough in the cup so instead of mixing more flavors she just filled half the cup up with just vanilla ice cream. I am glad I paid for 3 extra mix ins when my cup was only half way full with what I actually wanted. I use to love this cold stone but it doesn't feel the same. read more

This experience was very disappointing. Two of our blended ice creams had long hair in them, and when we informed the employee he just said "oh... okay", and did nothing with no apologies-bad customer service. And as one employee was leaving she gave us a dirty look and flipped us off from the parking lot twice. My daughters were very confused and it's so unfortunate as we really like their ice cream. Very unfortunate! read more

Waited in line today in the heat for a milkshake only to be told they have no milk so, no milkshake. Maybe a good idea would be to have a sign outside. Better yet, walk over to King Soopers and and buy some. read more

Great service, awesome portions, and an overall very quick experience. Make sure to check the hours ahead of time online, I think they change seasonally! read more

Purchased ice cream cake for my son's birthday. It was a chocolate chip mint ice cream with chocolate cake. Absolutely delicious! The employee was very cheerful and helpful. She did a great job with the birthday lettering and gave me a big carrier bag for the cake. It was a great experience overall. The place is very clean and well kept. I will come back for future birthday cakes. read more

Came in super excited to get dessert but left disappointed. One girl had THE WORST attitude I have ever seen. She came over and started yelling at the other two girls about how the store was a mess. Hello, it was 100 degrees, on a weekend, and you serve ice cream. Of course it's going to be a little messy. The rude girl took my order. She made my ice cream with a scowl on her face and when she rang me out she basically threw my receipt at me. I'm sorry, I didn't think I was being an inconvenience, but to her I was. I didn't even enjoy my sweet treat because of how rude that young girl was. I wish I would have gotten her name because she was awful to not only me, but to her coworkers as well! read more

I was in their last night for National Ice Cream day and it was really busy. Luckily the guys that were working were fast and the ice cream was so good. We'll be back! read more

This place is great. There might be a little wait, but its definitely worth it!!! There ice cream is incredible and they have so many amazing flavors and toppings read more

This store was extra clean. And I was really impressed with the service. The girl Sarah was extremely helpful and nice. She went above and beyond to make sure me and my daughter got what we wanted. Thank you! read more

I'm sure you hear the saying all the time about terrible service that if 'I could give a lower review I would' and honestly if it was possible I absolutely would. This place is a joke, I am extremely appalled by the 3 young women who were working Tuesday night (May 8). These were the most disrespectful young women I have ever encountered. My fiancé and I walked in 10 minutes BEFORE close and these girls were in such bad attitudes that they were literally rolling their eyes at us for our orders(which were basic orders of icecream they already had) and actually slammed our icecream down on the counter at us and slammed the cash till for dramatic affect. After this was all said and done I decided to sit in the store to watch how they would treat the rest of the customers, not to my surprise they continued to treat their customers with disrespect and would throw side smirks to each other because they found it amusing. I can not believe the level of disrespect these young girls have for others. If they don't want to work then they shouldn't work in customer service or the food industry. I've worked in both customer service and restaurants as a manager and I would never EVER allow my employees to treat customers with this kind of behavior. When I have worked, If our sign says we are open till 10pm then we are open till 10pm and that means if someone walks in at 10pm you still serve them. And let's be real here, it's a lot easier to scoop someone some icecream rather than cook a full meal in the back. Absolutely disgusting. read more

I had one of the best experiences at this cold stone. I was surprising my husband with a cake for our one year and kayla did the kindest thing and helped me choose out the perfect cake for him. I am happy that I had someone like her to help me. read more