Just don't come here close to closing. I feel like every time I go around that time not only are they busy, but the workers are clearly tired and over it. They'll take their time while spending more time chatting to each other about who knows what over the customers. They won't skimp on anything or mess up your orders, but I just feel like they're dragging their feet by that time after a busy day of slinging ice cream. But beyond that, quality & value is on par with every other Cold Stone location you've been to. [[HIGHLIGHT]]They keep the store clean and well maintained so you'll have a pleasant experience once inside.[[ENDHIGHLIGHT]] read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Mission Viejo, California

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Yummy but pricey. Service is always fast. I'm only rating because it was slightly over $20 and I am still shocked haha. [[HIGHLIGHT]]My kiddos have a good family memory though.[[ENDHIGHLIGHT]] Chocolate Devotion is perfect and the Birthday cake is delicious but way too sweet for my liking. read more

Cold Stone Creamery - Chocolate DevotionChocolate - Ice Cream & Frozen Yogurt Near Me - Mission Viejo, California

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Afternoon ice cream after the beach just makes the day! Kids love making their own creations. Husband and I got the premade cake batter with brownies and cookie dough. Ended up sharing with the kids. Service was good. No line. read more

Poor guy was all by himself on a hot summer day the first day of school? I dont blame him for walking out. You guys deserve to loose business for poor labor practice. I will not be bringing my family here anymore especially if you cant properly schedule help. Get out of the business you are terrible at staffing. read more

So fun, making our own specialized ice cream! Prices are great and the quality is excellently delicious! In addition, there is a new owner here, and the waffle smell is delicious because he's actually making waffles as I'm writing this, they updated everything especially the toppings, including Butterfinger and you name it. You need to come in especially now that Summer is hitting us. read more

Cold Stone now has a NEW Creation to try, called Birthday Cake Oreo Celebration and I decided to try it after they Rewarded My Account with a coupon! [[HIGHLIGHT]]I arrived at the location and when I walked in, I noticed a STRONG URINE SMELL and when I looked to my right, the bathroom door was open. (Picture attached) so that threw me off.[[ENDHIGHLIGHT]] I let the guy know I was there to pick up my online order and he said he would begin working on it right away. He must of thought I said "Karen" because he started making a creation using Mint Ice Cream. I looked and said, "What flavor is that?" He responds, "Mint." I said, "Is that mine?" I could tell he hesitated before responded, "You said for Karen right?" I said "No, for Frankie." He apologized and showed me the refrigerator where he already had mine ready to go! I grabbed my ice cream and headed out. As far as the Flavor of the Birthday Cake Oreo Celebration (It comes with Birthday Cake Oreo Ice Cream, Oreo Cookies and Rainbow Sprinkles with Oreo Cookie Frosting), it was okay. To me it tastes like a Coffee Chocolate Cake with a hint of brownie. I enjoyed it and I'm glad I got to experience this NEW flavor. I'd like to see what new flavors to try in the future. [[HIGHLIGHT]]I would ask that the bathroom door be closed during work hours, at least when it SMELLS that bad to avoid turning off customers as they walk[[ENDHIGHLIGHT]] Watch my FULL REVIEW here: https://youtu.be/pHdAK_jJHIQ?si=mgWd9aZf_lWO68cw read more

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[[HIGHLIGHT]]As we walked in, it was pretty warm inside the store.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The bathroom was out of order.[[ENDHIGHLIGHT]] And there was 1 worker who was nice. We ordered 2 love it sizes but for $8+ each they were pretty small. We got 1 topping each but only got 1 Oreo crushed in with the ice cream. It wasn't well mixed in and the ice cream itself was pretty soft and kinda melted. We ended up crushing more Oreos at home, mixing it in, and re-freezing the ice cream before eating it. Overall, extremely overpriced and not worth it. Probably won't come back. read more

Cold Stone Creamery - Mint with Oreo Coffee with Oreo - Ice Cream & Frozen Yogurt Near Me - Mission Viejo, California

We had an ice cream craving last night and ordered to love it creations. We had it delivered and it was perfect. The Uber eats customer service was excellent and [[HIGHLIGHT]]our living room ambiance with the fireplace on and a good movie was cozy.[[ENDHIGHLIGHT]] Recommended read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Mission Viejo, California

[[HIGHLIGHT]]Warning: No restroom access at all, not even for kids.[[ENDHIGHLIGHT]] Service is good and staff is friendly, so no complaints there. Ice cream and snacks are enjoyable as well. [[HIGHLIGHT]]However, do not plan on coming here to hang out or stay long, especially with children.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Lack of restroom access is very disappointing for a business like this.[[ENDHIGHLIGHT]] If that matters to you, keep it in mind before visiting. Because of this, I would not be coming here very often and would only stop by for quick takeout. read more

This review is for the young lady Hannah who was working earlier today 6/21 around 1pm. She was extra attentive with our order and which toppings we wanted all while being kind, outgoing, and helpful. She greatly contributed to our positive experience at Coldstone. Highly recommend stopping by while she's working, she's wonderful at her job! read more

Update: Last night I decided to return and give them another try. I was very happy to work with Landen. He renewed my faith in this store. If management hires employees like him they will be in good shape. Great job Landen! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Mission Viejo, California

Worthless ice cream store. My wife and I ordered door dash. $70.00 order. Both Ice creams were missing brownies, cookie dough, and graham cracker crust. It was a One smart Brookie empty with fudge. How do you fuck that up. Call to complain and the kid was disrespectful and useless. Management do better your store sucks. read more

Cold Stone Mission Viejo is under new management! The service is excellent, and the ice cream tastes even better--especially on a warm day. The new ownership is friendly and welcoming. I highly recommend stopping by and experiencing it for yourself! read more

This review is especially for the gentleman who served us around 3:00 pm on Tuesday 4/29. My husband and I hadn't been to a cold stone in years and were craving something sweet and decided to treat ourselves after dropping off some dry cleaning. We were greeted with a warm smile and prompt service. We not only got tasty ice cream but great service. We definitely won't wait long to come back to this location. read more

Cold stone stores always have awesome flavors and Delicious ice cream but the Employee was just turning his back on Me and my daughter, He wasn't even paying attention and was just standing there not even saying a word like "What can I get you" we were at the shop for about 10 minutes and we didn't even bother to buy ice cream from this shop. The owner should definitely consider to have respectful employees. read more

After having a horrible experience at the Aliso location, we decided to drive to this location. Tiana was professional and very friendly and patient with my kiddos! Definitely will be making the drive here to visit this location versus the one closer to our home! Thank you for the great experience! read more

I loveeee cold stone creamery ice cream and am so happy to finally live in a city that has one however this location is so dirty The ice cream is great and I obviously have been many times so happy to risk my health and wellness in the name of good ice cream but the store has dirt in every nook and cranny and it wreaks of cleaner and old mop water. Definitely in need of a deep clean and probably some updates to their daily cleaning (opening and closing) checklists. Staff seems nice every time I've been in. **seems they do like to shut this location down a few mins early periodically** read more

[[HIGHLIGHT]]Place has no Air con on so when I got my ice cream it was already melting and In five minutes it was soup and not refreshing[[ENDHIGHLIGHT]] . [[HIGHLIGHT]]Owner too cheap to put a/c on.[[ENDHIGHLIGHT]] Never again . Handles you have my business. Cheaper also read more

Hot sunny day, we really wanted some ice cream. As we entered the door, there was heavy mold smell. A few steps into the place, I noticed the floor was dirty and sticky, there were crumbs and stains all over the place. The walls were gross, too. Also, there was no shade in front of the place for us to sit on a sunny hot day and sitting inside was absolutely unacceptable due to the unsanitary condition of the place. We walked out without getting anything and drove 15-20 mins to another Cold Stone location (clean and cool). No way was I going to buy food from a place this dirty, gloomy, and saturated with mold smell. I highly doubt they will pass a sanitary inspection. This place is a health hazard. I will never be back. Go somewhere else. read more

This review is for the young lady who was working monday 8/25 around 11:45 am. She was extremely helpful in helping me choose flavors and effectively bringing my total to $25 so I could use my coupon. Additionally, she was full of bright energy and had phenomenal customer service. The ice cream was made wonderfully and this worker made the experience very pleasant. read more

Thanks Cold stone creamery the ice cream here is absolutely delicious - creamy, fresh, and full of flavor. The staff are super friendly and welcoming, and [[HIGHLIGHT]]the shop has a lovely, clean atmosphere.[[ENDHIGHLIGHT]] So happy to have this place nearby - we'll definitely be coming back for more read more

Ok... I love Cold Stone, but this experience was terrible. We arrived at 9:48 tonight and it looked closed but the door opened when we tried it. We joked with the guy and girl who came out, that we were sorry but he graciously said we had 10 minutes, and we appreciated that. I ordered French vanilla. When I put my spoon in it, it was soft and melted and ran down the side of my bowl. I told this to the girl taking my money and she suggested a lid. I asked for a bigger cup to put it in due to the mess. I went over the kid now making my granddaughter's as I was ready to cancel it if it was the same, but he said the chocolate was more frozen because it recently came out of the freezer. I said to him and the girl that mine was soupy and shouldn't be. The girl suggested I put a lid on it and put it in the freezer at home and eat it later. My granddaughter needed a bigger bowl too as hers was running over the side. After I paid, I turned to them both and said, "honestly you guys, this is terrible." Neither of them said anything and just smiled at me. So sad that this is the way they treat their job and customers. I walked outside and threw it in the trash. read more

First and last time. $8 for a melty goopy mess. The smallest size. 2 stars for a friendly person. Definitely not returning. read more

Cold Stone Creamery - $8 for this?! No thanks. - Ice Cream & Frozen Yogurt Near Me - Mission Viejo, California

Ice cream cake was awesome!! Love Cold Stone ice cream cake! But the 3 stars is because once you order a cake to be delivered, not even GOD can change the delivery time. The store says door dash, door dash says the store.. Customer service for Coldstone is a voicemail service where they call you back the following day( doesn't include weekends), when 90% of birthday parties are on. So I'm waiting to see what they say if they call me back on Monday. The receipt email says at the bottom to modify or change the order to call the store, but not even the Store Manager knew what to do, even though they tried and were very helpful, my ice cream cake is literally sitting outside on my doorstep because I couldn't change the delivery time 1 hour later... My only solution was to cancel my order and resubmit the order, but the delivery time had to be within 24 hours and I was less than 24 hours when given that option, nice right..? read more

Get this old ass, goofy ass review outta here. The ice cream is PEAK. made with the best ingredients. Staff are friendly as hell. 20/10 I'll get the rat topping all day long. 5 stars read more

Me and my family went to Coldstone for National Ice cream Day. I am not usually an ice cream person so I got a chocolate shake (as shown in the picture). As I was drinking it, I started to find red plastic bits in the shake. I ended up getting a refund but we intentionally avoided the closest ice cream store due to incidences like this one so it's ironic. The other 2 ice creams we got were tasty but the chocolate shake was a disappointment and stained our visit read more

Cold Stone Creamery - Chocolate SIlk Shake - Ice Cream & Frozen Yogurt Near Me - Mission Viejo, California

Ordered a custom large cake from Cold Stone Mission Viejo 5 days in advance for a very special occasion. Was told the cake was forgotten when I went to pick it up on the day (September 19th). The first part of the cake was ready but they couldn't complete it on time. Was told I had to speak to the manager for any refunds or concerns, but couldn't reach him/her. The staff offered a ready-made cake for free, but refused to write on it. Asked for the manager's phone number but was denied because I took the free cake. Extremely disappointed. Would give 1 star. read more

Cold Stone Creamery - Unfinish cake - Ice Cream & Frozen Yogurt Near Me - Mission Viejo, California

Cheese Cake Fantasy Love it size?? Just paid $16 for two of these??? Yes, that's all that was in the cup & when I mixed it up, it got smaller. Lol. We had to chop up the strawberries ourselves plus the ice cream was melted before we got out of the store! There's a huge crack in the ice cream counter which I'm sure is effecting how soft the ice cream is. Gee, could that of been our first clue?? I have it sitting in my freezer right now so I don't have to drink it. Why I paid for it, I have no clue? Still scratching my head. I even tipped her. I'm such an idiot. Lol. read more

Terrible experience for ice cream. Ordered an oreo overload and got a chocolate chip overload . It's sad that your service had gone down hill o er the years. This used to be my favorite deserts read more

I recently went in on a Sunday night about an hour before closing. As soon as I got there I noticed the line was almost out the door. There were 2 people working, a guy and a girl, and at least 12 people in line ahead of me with even more people coming in behind me. Literally the line did not stop and was near the door the entire time I was there. The 2 people that were working did GREAT! They greeted people when they saw them walk in, and they were clearly working as quickly as they could and being sure to keep things clean at the same time. I would definitely come back to this location and appreciate the quick and hard work of the employees working here. Oh and for a Sunday night everything looked pretty stocked as well! read more

I was there tonight with my kid. 7:45PM, Sunday March 28th. The two bozos working this evening are a terrible example of customer service. First, I feel like we interrupted their activities because they seemed pissed to have to come out to serve us. Second, one cup was half empty. Third, they basically threw our order and receipt at us and said 'later' and walked off. I went to write a tip on the receipt out of habit and then thought, absolutely not. We wont be returning. read more

Cold Stone has a large selection of ice cream and add ins. The options are endless! Large portions and love choosing my own creations. Friendly staff. Store always seems clean. read more

If you want mediocre cake for a high price, order from here. I will admit they are really quick with their orders and do short notice cakes, but it's not worth the price point. I ordered a 6 inch cake and it was over $50.. and tasteless. Stick to DQ or Baskin Robbins. read more

We got an ice cream cake here, and it was really fresh. Usually with ice cream cakes, there is a lot of bread compared to ice cream, but this cake had more ice cream than expected, so that was pretty cool. read more

I ordered a Cookies & Creamery birthday cake online from this Cold Stone Creamery location for my daughter. It is not local to us but close to where my parents live. When I picked it up, it looked exactly like I ordered - with the lettering and an Oreo on top. When we cut into the cake after blowing out the candle, however, my daughter was incredibly saddened to see that the cake was not what she wanted. Instead of chocolate cake, it was vanilla cake. And instead of Oreo ice cream, it was chocolate chip cookie dough ice cream. She was deflated but ate it anyway. It's not like we could return a cut ice cream cake, so we made the best of it so as not to ruin the birthday celebrations. The next day, I called the store after dinner and asked to speak to a manager. The employee who I spoke with (Austin) told me that the manager had just left and that I should visit the store the following day to discuss the issue with the owner. So I followed his instructions and drove from Irvine to Mission Viejo after work yesterday, only to discover that the manager/owner was again not there. To top it off, the employee I discussed my problem with seemed to have very little motivation or clue how to resolve customer service issues. She said they had they type of cake I was looking for, but the best she could do was to write another order. She suggested that I come back yet again, before 5:30 PM (I told her that was not possible because I work too), or to call the owner myself (who she would not call because she was instructed to call only for emergencies). I now had an extra sad child in the car, who expected to get the right cake two days after her birthday, and I was particularly annoyed that the store was left with no one who had any authority to solve problems. So I decided I'd call the owner, Chuck, myself. Thankfully, Chuck is a reasonable man. Even though I called him just after he had reached home, he listened to me and resolved the problem immediately. He called the store employee himself and told her to give us the cake, and that he would take care of the accounting for it the next day. And even more thankfully, when we cut into the replacement cake, it was exactly what it was supposed to be, and it was delicious. It was a 2 star experience, but Chuck made things right in the end. Hopefully, in the future, his employees will be empowered to provide similarly great customer service without having to bother him out of hours. read more

Cold Stone Creamery - Definitely not the Cookies & Creamery that we ordered, but the owner gave us a replacement cake that was! - Ice Cream & Frozen Yogurt Near Me - Mission Viejo, California

Nice girl named Hannah was working the whole shop by herself until closing! Huge line started forming around 7pm and she just handled it. Literally had to do everything, bouncing from online orders waiting and then back to the line. And she did everything perfectly! Didn't complain or look irritated. Just helped every employee with a nice attitude. Give that girl a raise! ... seriously, what more could u ask for from an employee! read more

This cold stone is a smaller shop but that does not decrease the quality. The workers were very knowledgeable and helpful when we wanted to decide what we were ordering. They are very efficient so we walked in and even though there were a few people ahead of us we got our ice cream very fast. The workers were also very welcoming as you walk in. There is not much else to say since the flavors and Mix in's are all the same for all the stores. another sidenote is that if you are looking to create your own ice cream then they will help you with what toppings taste best and which ice cream. Parking: there is a large parking lot near the shop so you'll have no problem finding parking. read more

Cold Stone Creamery - Cotton Candy Ice Cream - Ice Cream & Frozen Yogurt Near Me - Mission Viejo, California

This place is beyond worthless. They advertise vegan milkshakes, but they never have almond milk, and the staff literally doesn't know the difference between almond milk, and ice cream made from almond milk. When we called on the phone, the girl who appears to be the only one working right now said that they definitely had almond milk. The reason we called was that a month ago, we drove there only to find that they didn't have it. Today, upon arriving , and after making it very clear that I wanted a vegan milkshake, with all ingredients vegan, this chick asked if it was alright if she used "normal" milk, as in dairy milk, because "we're out of almond milk." Are you kidding me??? When asked to call another local cold stone to see if they have the necessary ingredients, she had a blank stare, and said she didn't have any phone numbers. Guess she doesn't understand anything about customer service, or how easily she could've looked up a friggin phone number, for her own company for godsakes! Oh, and she also said she can't remember the last time they had almond milk, so that's lovely. GREAT management... Whoever owns this place apparently doesn't believe in stocking the basics, training their employees, or hiring intelligent workers. read more

A young female worker was very distracted while serving me because she allowed her friends behind the counter who had no reason to be back there. The store was very unsanitary and smelt like sewer. Not one worker had gloves or an apron on. Their clothing was very revealing and should not be allowed in the workplace. Will not be coming here again. If I could give zero stars I would. read more

They took extra special care to make sure my order was correct. We had a huge order and it was done so fast it was perfect since we were so busy today. I will definitely be back for birthdays and in summer :p read more