The ice cream was excellent and the service was also excellent great location and the ambiance was excellent.

You pretty much know what you're going to get when you visit a Cold Stone Creamery. A solid ice cream with lots of options for add ons. And that is what was on offer here when we stopped by recently. The place was clean, if a little dark and small inside. The place is a little recessed from the street, which takes away some of their seating options. The service was good. They took the orders from the kids and gave them a good portion. Some of the ice cream was too sweet even for the kids to finish, and there are a few other places we would like to try in downtown that aren't chains, but with one kid with allergies, we picked this place for the allergy-free option. read more

It's been a long while since I've visited a cold stone location. I remember really liking it so since the weather was on the warmer side, I figured now was as good of a time as any. There was a small line when I arrived but it moved quickly. I ordered the Peanut Butter Perfection and my wife ordered the Cake Batter Batter Batter. The mix ins were well integrated and the ice cream held its shape together while we enjoyed it. We ordered them in waffle cones which I regret because the flavor of the waffle was underwhelming. Maybe even a bit stale. Next time, I'll order it alone in a cup. Check out process was easy. Customer service was dry but adequate. Cost per cup of the "medium" size came to about $11. Bang for buck, I'd prefer going to a more craft creamery. Bonus points for the funny drawing asking people not to touch the glass because it scares the ice cream. read more

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too tired, unfriendly, employees, and ice cream too soft refrigeration wasn't in place Two small ice creams were $18 never again. read more

Cold stone offers a BOGO deal for your birthday so I asked my husband to take us on my birthday so we could both enjoy a sweet treat. My eyes are always bigger than my stomach and of course I ordered too much ice cream. I went with the "love it" size in a waffle cup. I got the cake batter batter batter flavor and my husband got the peanut butter cup perfection in a waffle cone. I preferred the peanut butter cup over my cake batter flavor. The cake batter was super good for like 3 bites but it was too rich. The service was a bit stand off ish and a little rude. When we arrived I asked how the BOGO worked in terms of do the two orders need to be of the same value and if there were any stipulations on the BOGO and the response I got back was " its buy one get one free". Our total came to $11 for one ice cream which is very expensive. Overall, if I wanted another scoop of ice cream I'd probably pick a more craft ice cream shop over cold stone. read more

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I'm an OG Cold Stone fan - always have and always will be. They have some of the best ice cream ever, in my opinion!! This location is conveniently in downtown Paso, just across the street from the movie theaters and the paso city park where you can walk around or sit outside on a bench enjoying your ice cream in the park. There are a handful of tables inside and outside of the store as well. Visited mid day on a Tuesday and the girl working was so friendly and nice. I ordered sweet cream with Oreos (my regular) as a "love it" size and she gave me an extremely generous amount, overfilling the cup. Their shakes are also absolutely delicious! Can't deny how much I love getting ice cream from Cold Stone - it truly never disappoints! read more

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Can't go wrong with ColdStone in any location. You always know what you are going to get. The rich, creamy flavors and tons of mix-in options. Great place! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Paso Robles, California

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This Cold Stone is located in the beautifully decorated downtown Paso, a lovely place to bring visitors. The area looks especially charming at night with all the Christmas lights. Cold Stone is great to have nearby when a sweet craving hits. My one concern is that the young employees working here often don't seem very friendly and are lacking basic customer-service skills. In such a classy downtown area, it would be nice to see service that reflects that. I've noticed this for a while, but I'm not sure management is aware that their staff represents the store. At times the toppings taste a bit stale and the ice cream can be softer than expected. I prefer fresh toppings and ice cream that's cold and firm. Everyone has their own preferences, but I think most people would agree that some additional training in social skills and etiquette would go a long way for this location. read more

a lot of ice cream for just one scoop! the cheesecake ice cream was delicious & the shop is located in a fantastic area. staff was friendly & i tried samples of peanut butter cookie dough & cheesecake before deciding on the latter. first time in paso robles, really enjoyed it here! read more

Cold Stone Creamery - cheesecake ice cream - Ice Cream & Frozen Yogurt Near Me - Paso Robles, California

Cold Stone is still our favorite for ice cream. Located downtown Paso, next to the park and all the restaurants/shops, tucked between two restaurants, is Cold Stone. They have 3 tables inside and 2 tables outside to enjoy your ice cream. When you enter you are welcomed. There are many, many, many selections of ice cream, any way you can think of. I picked Dough Lightfull Peanut Butter. My daughter had a children's Boo Batter. They gave us a perfect amount of ice cream, right to the top. Mine was super soft, decadent, ultra creamy vanilla. Folded in was a scoop of peanut butter, cookie dough, and Reese's peanut butter cups! Chewiness and brown sugar from the cookie dough, went great with the creamy peanut butter and crunch of the Reese's peanut butter cups. It was heavenly. My daughter loved the black Boo Batter with the candy crunch added. Will be back soon! read more

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Gross. The ice cream wasn't solid. They all looked pretty soft but I ordered the one that looked the best. Ordered it with fresh strawberry. They glooped on frozen strawberries with syrup. When I asked if that was their fresh berries she said yes, did I want to change it? Yes please. So she scraped off the goo as best as she could. The stone wasn't cold either because it was melting on the slab. She asked if I wanted to substitute it. I did swap it out for toffee. The ice cream was off and the chocolate tasted like the freezer. I took a taste and threw it away. The lady was nice enough but save your money. Don't go here. read more

Ordered a custom birthday cake and asked for "Happy Birthday Pop Pop " . My 4 year old grandson calls his grandfather "Pop Pop. I got "Happy Birthday Popop". When I asked for it to be changed I was told it was the same word. She didn't want to change it stood there just looking at me. When I shared my experience with Cold Stone the owner Brandon he responded saying he was at the store at the time of the incident , and found no reason to address the concern. Popop is not Pop Pop . I didn't raise my voice or make a scene , and I was the ONLY customer in the store the entire time of this incident. The owner is not concerned with customer service and is teaching his employees the same. read more

Fantastic Cold Stone experience. Service was fast and friendly. Ice cream was very tasty. Price is high but what can you expect. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Paso Robles, California

I love cold stone But this store compare to other stores My favorite is strawberry blonde This store is best strawberry blonde Lot of strawberry & more mixed cake read more

The worst of any Cold Stone I've been to. Dirty tables outside should have been the first clue but after a bad experience at Negreti's down the street it was the only other local option. "I'll have the coffee lovers only," which comes with Heath bar. After putting all but one of the ingredients together, the server then said, "What do you want instead of Heath bar, we're all out." The overall vibe was "we don't care" and it had an overall feel of being dirty. When we walked by the next day there were employees standing around but the outside tables were still dirty. What's that say about the food service environment inside? I do not recommend. read more

The service is horrible. The workers are always in the back when we walk in. It takes them a few minutes to acknowledge anyone is in there. I've tried calling before hand to see if they have ice cream cakes available no one answers the phone...they can't be packed busy it's raining outside... go to Negranti creamery instead! read more

They had some good customer service when I was in last. The guy working was friendly and outgoing and at least acted like he enjoyed his job. The waffle bowl was fresh and tasty and the ice cream was good. Like it size is still too big for me, but that's okay! Sat at a table on the patio and enjoyed people watching at the park. Can't go wrong coming here on a warm evening for a treat. read more

I had one of the worst customer service experiences today. I arrived at the store about 3 minutes before closing, and from the moment I walked in, the staff made it clear that they weren't happy to serve us. I understand that it was close to closing time, but as a customer, I still expect to be treated with basic respect. Alondra, who was serving me, had a terrible attitude throughout the entire interaction. Even though I said thank you when she handed me my ice cream, she didn't respond at all--just gave me an annoyed look. It was obvious she didn't want to be there and didn't care about the quality of service. As if that wasn't bad enough, after the transaction, Jonhan, another staff member, seemed like he was ready to start an argument with me. His demeanor was confrontational, and he acted as if I was the problem for simply being there. The experience was so unpleasant that, after paying for the ice cream, we ended up dumping it in the trash right in front of them. It was a complete waste of time and money. I've never been treated so poorly as a paying customer, and it's shocking that employees think this behavior is acceptable. read more

Quick service and friendly staff! Ice cream was fresh and delicious! Went on a Monday afternoon and the place was quiet.

Loved the ice cream! Ordered via Doordash so I didn't have to fight over a parking spot on a Saturday night downtown!

Came in last week after dinner, the smell of waffle cones brought me in. Staff was super nice, and informative of all the great options they have. I ended up getting the Coffee Lovers Only in a waffle bowl and loved it! Location is very convenient, and though there was quite a line the staff took the time to make sure everyone didn't feel rushed when ordering to assure they got exactly what they wanted. Found a new obsession, definitely bringing the family back for some amazing ice cream. We noticed they have ice cream cakes, cupcakes, cookies, and more which we can't wait to try out. They have a coffee cake that I will come back for in May for my birthday. read more

Horrible customer service! I walked in on a Saturday night to get ice cream, just to have a group of annoying female workers literally yell and complain about us walking in!!! No one wanted to attend us and when they did they treated us horrible. If I could I'd give this place zero stars!!!!!!!! read more

Came here on a july 4th long weekend and despite the huge crowds, the staff was fantastic and efficient. It's amazing that they've still managed to keep this place fairly clean. In terms of recommendations, I'd go for any of the classic flavors involving their chocolate brownie read more

Love bringing the family here for ice cream. Always a delicious sweet treat. Can get busy but the line moves quick. Have been visiting this location for years now since moving to Paso Robles. read more

Great service, delicious ice cream and good portions I highly recommend That you try it read more

The ice cream is good with tons of mix in combinations. The workers all seem to have teenager attitudes and there is a lot of behind the counter talk I could do without. So I always get ours to go. read more

Ice creme! Who doesn't love the cold creamy treat. My friend had never been to a Cold Stone so we ordered something to share. The germancholokolatekake. It was good. Nice friendly girls working today who offered my fried samples since she had never had any of them before. A good visit read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Paso Robles, California

This store does is not COVID safe. They allow people with no masks and shoes to enter the building. There is no sanitation, no signs for COVID safety measures or guidelines, and no social distancing. This location should shutdown until they can better prepare their business to follow state and county guidelines. For example, when I asked the cashier, "Are you allowing people without masks in?" (A couple standing in line ahead of me didn't have face coverings) and she replied with a yes. Every business that I've been to in downtown has done a superb job of making sure that they're COVID safe. So how is it that Cold Stone can operate without following protocols??? read more

Great service, even better ice cream! Pretty chilly day, but perfect time for a yummy strawberry shortcake ice cream! Taste just like tres leches cake! read more

I've loved this place for years. We get all of our cakes for employee birthdays here. The Coffee House Crunch is the best! I just had the flavor Cookie Butter last night for the first time... Holy cow, delicious! read more

Honestly one of the best ice cream places on the central coast. They have amazing staff members and a wide variety of ice creams and toppings! I love watching them mix the ice cream with the toppings which is something you only get at Cold Stone. Definitely getting your money's worth. read more

Cold Stone Creamery - Me on the left got a Birthday Cake Remix and my sister on the right got the Oreo Overload - Ice Cream & Frozen Yogurt Near Me - Paso Robles, California

They were very busy but very efficient! Tables were clean and the ice cream was excellent! Thank you Emily!

It's ice cream so unless you can't eat it, it's always good. I would comment on the great selection but I get the the same thing every time. Chocolate Devotion. read more

1. This place is a rip off. They give you small portions of ice cream and toppings for outrageous prices. They put the same amount of topping for all ice cream sizes 2. Their customer service is horrible. As I am in the middle of placing the order of my first ice cream, they ask about what else I wanted. While being helped with the second one, the other guy goes and rings me up. I will be sure to go spend my money elsewhere. read more

I sampled 3 flavors before deciding on a raspberry sorbet with chocolate shavings. No fuss with the samples at all! They were training someone new and still made my order quickly. Ice cream was good, but I wish they put some more chocolate in. read more

Ice cream is good and decent service but 4/5 of our ice creams had toppings that tasted like they were old or stale. We came on a Sunday night and they were actually quite busy. We've also had their ice cream cakes and have been happy with their quality. read more

We wanted to buy a quart of ice cream the price posted on the freezer is 7.99 for a quart. We were charged 9.99 when we said it says 7.99 we were told that it's 9.99 sorry they would not honor the price posted. So we said fine and we gave them our cold stone gift card and they said their machine does not take the gift cards. It does not work. Quite the racket. Not to happy about that. The girls were friendly and courteous. I was all excited about getting my Oreo cookie ice cream it's my birthday and I wanted to use my birthday gift card. read more

Honestly sometimes it's just frustrating when there's just absolutely no customer service now a days... I called, told them I had sick littles napping in the car and I'd like to place an order over the phone to pick up, but I was literally parked in front of their store and they told me they could not take my order over the phone, everything would have to be done online. I would have happily paid over the phone as well. Why does ordering an ice cream have to be this hard? read more

Amazing ice cream, & covid friendly & great safety measures. They r very clean & safety measures for covid is right on.

Called in for a custom cake and a lovely person by the name of Estefania helped me out! The location is pretty sweet, and customer service doesn't disappoint. Would recommend ordering/getting ice cream here! read more