Giving a 1 star review based on the customer service ( better lack of CS) we received today from Sable. My party and I (5 of us) waited patiently to be helped. Sable was the only one out front at the time and seemed frazzled as a line was forming behind us. Another girl came out from the back and immediately started helping me. Once Sable was done with the customers in front of me she approaches the front counter and my SIL asked to sample a flavor. Sable rudely tells my SIL that if she is with us (my son and I) that the other employee will help her and gestures for her to move out of the way. The entire time Sable was at the counter, she had a scowl on her face, rolled her eyes at me when I told her that her comment was rude and acted as though we were inconveniencing her by asking to try a flavor. If it weren't for Alejandra (the employee who ended helping us) I would have left the $30 worth of ice cream on the counter and walk out because of her bad attitude! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Rosemead, California

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I always come here for their cake batter 8 inch ice cream cake . Never disappoint. It's the family's favorite. I think if you want their scooped ice cream , you have to consume them immediately not take it home. read more

I grew up going to Cold Stone's all my life and it would always be a sweet treat on the weekends with my friends or after a good dinner with my family. One thing I've always loved about Cold Stone establishments are their creative concoctions that pack so much flavor and innovation. While I have tasted many yummy ice cream combinations throughout the years, it was only until recently that I got to try some of their cakes...and my oh my were they delicious! I don't know why I hadn't thought of tasting ice cream cakes and concoctions but would always opt to get them at the local grocery store in the past, but after tasting some of Cold Stone's creations - I have to say all the others I've bought from the local stores are just subpar and pale in comparison. For the holidays they made a pumpkin ice cream pie (I hadn't even heard of such a thing before!) and it was so delicious! It had the flavor of a pumpkin pie but the experience was elevated since it was filled with pumpkin flavored ice cream and I much prefer that texture and chill over the traditional pumpkin pie. I've also tried their oreo ice cream cakes and you can't really go wrong with either one. The management here is also super attentive and helpful. They really prioritize customer service, quality execution, and I can't wait to try even more of their ice cream cakes here! read more

Cold Stone Creamery - Pumpkin Ice Cream Pie and Oreo Cake! - Ice Cream & Frozen Yogurt Near Me - Rosemead, California

Excellent customer service and communications! The owner sent me pictures of the cakes, so I was able to order over the phone which saved me a lot of time. I ordered custom theme cakes for both of my kids' birthdays, and they both looked great and delicious. Would definitely go back again. read more

I am a big fan of Cold Stone Ice Cream, but my yesterday experience was BAD, as i went to the store on Rosemead and i was having my sister with me who is handicapped and we travel for 30 Minutes to reach there and we went inside the store and the door was opened and they were having another customers we're getting their ice creams, till the guy on the bar was saying its 9.01 now and we are closed, he is so rude and obviously seen my sister standing there with her cane and she felt bad, than i told him sorry but were here before its even 9.00 and we kept us waiting for service than you have to serve us, Austin is the worst servant ever and even he served us after this arrangement he was nervous and act like crazy and he did not even give us a tissue and never smile, i told his mate i will submit an offical complaint and they will be getting back how they treated the customers that bad read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Rosemead, California

Wifey wanted ice cream, wifey got ice cream. Simple. That is great advice take notes haha Cold Stone Creamery has great flavors. The toppings are all so good, it makes it tough to choose right away so come in here with a plan or you'll suffer staring at the menu for a while. They have specials posted up but if that don't help you can always ask the staff what they recommend based on your cravings. Pictures on Yelp or thru their website are a great help too. This place has a few chairs inside for you to chill and eat your ice cream that is full of happiness. It has a bathroom too. You can always just walk inside one of the plaza stores like Target or Dollar tree too.. just beware of people looking and possibly drooling over your awesome treat read more

Cold Stone Creamery - Strawberry blonde - Ice Cream & Frozen Yogurt Near Me - Rosemead, California

Me and my family of 4 only people in line. A young couple walks in and the worker nods to them to come In front of us. He takes his friends first and tells us someone will be with you. Needless to say we walked out! read more

First visit here was so bad, I left without getting anything. The girl there was rude and unpleasant. Second visit there was another girl who helped me. Very friendly and acknowledged I was there unlike the other young lady who was the same one from last time. Any who, three signature orders/love it size and one with a waffle cup. She rung me up. I paid, she didn't hand me a receipt so i requested one. She charged me two waffle cups. No biggie, I went back and stood there, the bigger young girl looking at me and once again no customer service at all. I stood there until I just left. Its just a waffle cup over charge but I wanted to see if it could be rain checked for next time or something. Unfortunately nothing was done and I will stay forever away just so I don't have to see that unpleasant girl again. And I feel two chances is more than enough. read more

Cold Stone Creamery - Our orders already dug into .... - Ice Cream & Frozen Yogurt Near Me - Rosemead, California

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The staff was very nice and were also very patient In taking our order. Mint Mint Chocolate Chocolate Chip is a favorite of mine!

This Cold Stone is conveniently located in Rosemead plaza. The location is very convenient because there is plenty of parking and it is surrounded by many other stores and restaurants. I believe you get discount if you come after eating at Rose City Pizza with a receipt. It's been almost a decade since I have had Cold Stones but I decided to give it a go today since I received a gift card. I can say after all these years, it is pretty much the same thing. I find the cost a little steep especially because there are so many other ice cream specialty places popping up that are more unique. For a medium signature ice cream, it was around $7.50. I know I am older now, but I also felt that the ice cream and topping combos were very sweet; sweet to the point where I really wanted milk or something to wash it down. For someone that likes the ultra sweetness, it is not a bad thing i suppose. The workers did a great job and had a smile on their face so i'll give a +1 for them. Don't see myself coming back unless I get a gift card for their ice cream. read more

Cold Stone Creamery - Mint mint chocolate chocolate chip - love it size - Ice Cream & Frozen Yogurt Near Me - Rosemead, California

My wife and I always come to Cold Stone Creamery to get ice cream or try out any of their own crazy creations or trying new flavors like P&J aka Peanut butter&Jelly ice cream it tasted really good. My wife try the Peanut butter in a shake she say it really good read more

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I used to come here pretty often when I wasn't watching what I was having and this place always made my day better. Service has always been really great, loved tipping them because they always sing! I recently came to pick up an ice cream cake for my brother and he loved it! I'm pretty simple when it comes to ice cream. I'll be happy with some vanilla ice cream with crushed Oreos. Be sure to sign up for their newsletter, they email BOGO coupons from time to time. That makes the deal even sweeter! They are located in the same lot as Target so parking isn't an issue. You can always order online and pick up your cake if its easier too. read more

Cold Stone Creamery - the worker spelled "Peter" wrong and had to wipe it off to do it again :/ - Ice Cream & Frozen Yogurt Near Me - Rosemead, California

Walked into store with the doors wide open. They were serving people but told us sorry closed and would not let us buy. They had two adults waiting to give orders and why couldn't they serve 4 little boys. If they were closed then the doors should have been shut and locked. Then unlocked to let the people out. But instead they allow it to be open to draw in people only to tell them no. Won't get my service ever. I work in retail and people should no that if it's closed then you don't allow anyone to enter. If someone walks in last minute you try your best to accommodate. What a disappointment and bad service. read more

This location is a corner spot inside of a shopping center right off the freeway. There are many other choices for eateries and stores. I can't comment on the ice cream since I didn't consume anything here (I was buying a treat for someone else). What I can comment on is the incredibly high prices and the terrible calorie content of the items offered here. This is not a place to visit when you are on a diet or on a budget. They did have some interesting flavors and offered free samples of different flavors. There were a number of different items to add into your creation. They also offered waffle cones and chocolate dipped waffle cones. Every addition of course came with a cost. There were only two small tables with two chairs inside the place, but there was ample seating outside. There was also a restroom for customers located inside. read more

Good and fast service. Gets really busy just before closing time. Can never go wrong with Cold Stone. My favorite is the banana caramel crunch. Seating is a bit limited inside but they have outside seating. Overall nice location to hang out at. read more

David and his team are really fast workers and great people! We were unfortunately those customers that came in last minute before they close with a big order, but they got us out of there quickly and happy! I appreciate every single one of them read more

I bought a birthday cake recently, and it was a lot better than Baskin Robbin. The ice cream and cake tasted better.... more fresh!! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Rosemead, California

Got this custom cake for my sister's birthday, the decoration on the cake was beautiful and my family loved it! Not only beautiful but delicious as well, thank you Cold Stone Rosemead! read more

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I came here with my friend and we got ice cream and there was almost no toppings in our ice cream. I got chocolate chips and crunch bar and it's not visible. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Rosemead, California

Mmmmm ice cream. Just typing out this review is making me crave it even more. I've never had horrible service here and I've been here many times, but that's just my experience. My boyfriend and I would always order the same thing but we'll mix it up here and there. They never skimped out on the toppings and so I'll always get lots of brownies and sprinkles mixed into the ice cream. I've even had the chance of trying their horchata drink made with cake and ice cream which tasted so close to the real thing. I believe it was a creation from one of the workers there but I'm not sure if they still serve that. What they now have, though, is a limited amount of frozen yogurt! I've sampled a few and they were alright but I normally don't order frozen yogurt if ice cream is available. Their cakes were pretty good from what I remember. If you like their ice cream, you'll probably like their cake. It wasn't too dry at all, but I think that will eventually vary from time to time. Their shakes were REALLY sweet when the person made the drinks for us, so unless you're really craving pure sugar, I suppose you could try that. read more

My review for this place is past due, we come to this cold stone about once a month the ice cream here is delicious they have a variety of flavors and toppings, they also sell ice cream cakes, and the staff is always very friendly. I highly recommend this place! read more

On February 27 I special ordered a cake and when I went to pick it up it wasn't even made. The manager did feel bad and returned our money back and gave us a cake from the freezer. The problem is that the manager should have credited my mother's credit card account, not given use cash back. Now we have to pay for a special order cake we didn't get. The cake that was given to us was less expensive than the custom order cake we paid for. I complained to customer service, but it's been a month and I haven't received a response. Unbelievable! read more

Very delicious with great customer service ... always have a smile when I go! Recommend the sweet cream with snickers.

Just left cold stone I haven't been here in 3 years sadly I should have never came to this one just to get bad service which was my last time yeah I know your welcome . The ice cream was poring out of the cups melting it was just a mess. We couldn't even eat the ice cream right with out cleaning up the side of the cups , also he barely put any toppings in there I'm guessing since it was almost closing time they didn't want to have to refill . Toppings weren't even mixed into the ice cream I seen how fast he did them and it was done poorly. I get it's Friday and they probably just wanna leave maybe just hire adults who actually wanna work and do their job correctly. read more

I'm glad that I actually don't come here on a usual basis, because then I'd be really fat. The ice cream here is always heavy, heavy, and heavy. Flavors here are pretty good while the texture is very rich and creamy. I never really had any problems here, be it the food or customer service so I can't really say anything bad. read more

It's cold stone! Best place for your classic ice cream. They do have seasonal flavors but I prefer their classic flavors over anything. Got their weekday special which is 2 love it size and 1 topping each ice cream for $8. read more

Cold Stone Creamery - French vanilla with rainbow sprinkles. Love it size - Ice Cream & Frozen Yogurt Near Me - Rosemead, California

My ice cream melted n became soupy mess as soon as i walked out of the store :"( maybe it was too hot today? read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Rosemead, California

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This is my go to location for Cold Stone, absolutely love coming here! The staff is always pleasant and whether I've gotten ice cream or cakes, they have always been delicious and satisfying. I'm a sucker for cookies and cream, and am in love with their cookies and cream based shakes, ice cream creations, and cakes. I also always have to get one of their fresh made waffle cones to go with my ice cream. Most recently, I ordered a cookies and cream cake to celebrate my birthday with my friends and family and it was a big hit. It was gone in a matter of minutes. A great way to end my birthday dinner. The cake decorators pay close attention to detail, not to mention the cakes are delicious. Presentation was excellent and it tasted even better. I always feel comfortable and welcomed when I come here. Everyone is super nice and attentive when taking and preparing my orders. You can tell that they take great pride in their product and service in this location. Parking is plentiful and super easy. Ample seating both inside and outside to hang out, especially on a nice sunny day. Highly recommend!!! read more

Cold Stone Creamery - Cookies and creamery cake - Ice Cream & Frozen Yogurt Near Me - Rosemead, California

Went on a Friday night with my family and have to say it was a wonderful experience! Great customer service and top quality ice cream. The worker Jennifer made my signature creation just right and the rest of my family loved it. Would definitely come back. read more

It took over 40 minutes to get 1 scoop of mint chocolate-chip ice cream. By the time I got my ice cream, it was already melted. Don't waste your time coming here, unless you prefer your dessert as a liquid rather than actual ice cream. read more

Don't come to this place! Basically... Came here for an ice cream cake for my daughter's birthday and found out later on that one of the strawberries used as topping was previously bitten and reused... In the trash and we were left disappointed. I contacted cold stone and spoke to the one who served me and told them about the situation and she had told me that she wasn't sure what had happened. Possibly a child had opened the cake, bite it and placed it back in. The strawberry was frozen when I got it home and I left it in the freezer. No one touched the cake as you can see in the picture that the icing is still on the strawberry when I pulled it out. She had asked for my information so that her manager would contact me back to respond to the issue, but I've been waiting since last week for a response and still nothing. My daughter's birthday was on June 29th. You know I'm not the type to leave bad reviews because I see how yelp can effect businesses, but after waiting for a response from management and seeing they couldn't even bother to call to resolve the situation made things much worse. Regardless what you say about how that strawberry was bitten, it doesn't explain why the person writing the message on the cake didn't see it and either switched it out or replaced it with another cake... It seems that either they don't care or they didn't pay attention to the product they are selling to consumers. To me, that's just bad business. I would never come back to this place. They ruined my daughter's birthday and couldn't even call to say sorry. You can keep the $40 for the cake. It's the last time I'm ever going to step foot into your store and I hope others looking at this will stay away as well. read more

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Always lovin my cold stone ice cream!!! My favorite flavors are cake batter and sweet cream!!! Soooo sooo good!!!!!! If i get a whole shabam then i usually get the birthday cake remix! Soo good.!!!!!! Im drooling omg! Anyways, hahahah all their ice cream are good actually and i tried them all before but these my top two! U are always welcomed to try samples if you dont know which one to pick haha! So it's all good! Also if you join their newletter then u can get deals!!!! Like bogo.!!! So like $5.59 for 2 love it sized cups! Awesome deal! Love it! Haha! read more

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Went to this place with my kids and tried to get a sample of their seasonal black cake ice cream. No samples. Am I supposed to trust you that black ice cream is good? I asked what happens if I hate it and the kid just stared at me. There also is t any chairs in this place. It has a very unfriendly and cheap vibe. read more

Order something online but the price was wrong. They refused to honor the price error on their website even though I have already paid on the site read more

The ice cream here is amazingly good. You can customize your ice cream however you want. The service is here is very friendly. The place is very clean too. There are many different flavors for you to choose from, even very unique one. You can also order cake/birthday cake here. They will not disappoint you. I would recommend this place if you ever craving ice cream or just something to release the heat during summer. read more

I love going to this Cold Sone! They always have great service and deals! I love their cakes so I ordered my wedding cake from them! The manager walked me through the cake ordering process and was able to make my dreams come true. They don't do tier cakes but we put the small cake on top ourselves and it looked great. We also added our own flowers. We got cheesecake named desire and cookie dough delirium, our guests loved the cake! Thank you Cold Stone Rosemead! read more

Cold Stone Creamery - Cat made our ruffled wedding cake come to life! - Ice Cream & Frozen Yogurt Near Me - Rosemead, California

I usually love this place but last time i went had a bad experience. The girl that prepared my order, messed up on it and her co-worker told her, so she took the ice cream out of the cup and added the missing ingredients and tossed it back in to the cup. My ice cream by then was sooo gooey and missing whipped cream, which they usually offer. If i didn't live far i would've definitely stayed longer to have her fix it...sigh...It was very tense between those 2 girls, i mean if you're upset with your co-worker don't take it out on me. I just wanted ice cream! read more

I haven't ordered the ice cream here yet, but I always come here to get the ice cream cakes for birthdays. Service is always good and friendly. The cakes are a little pricey, but I think it's worth it if you're making a kid happy lol. I remember there was a guy who offered to put a name on it, and I said yes.. He was in the back for a while, when he came out he had the frosting/piping all over his hands and face.. it seemed like he was struggling back there lol.. but the gesture was nice even though he wasn't a pro so I didnt mind that the name was all sloppy. However, the next time I went to get a cake... the girl helping me didn't offer? So I don't know If I just have to request it, but since I can tell their not pros, I probably wouldn't ask them to do it and mess up the $30 cake. read more

I asked for an Ice Cream cone and the girl gave me a sad ass cone stuck to the cup. The animal crackers weren't chopped up with the ice cream together. The cone was upside down. My ice cream was shit in other words. I was looking forward to ice cream and that ruined my whole fucken day. Look at the pic like what kind of a fucken cone is that. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Rosemead, California

I showed up to ice cream place like at 8.50pm there is this girl that works there she does not have good customer service mistake number 1 I asked for a vanilla cookies and cream and she said I'll add 1 free topping I asked for marshmallows. they close at 9 pm girl was hella ready to leave she was like not trying to do the order her attitude was all bad. read more