Wonderful service!! I came around 8pm with a major ice cream craving. I ordered the our strawberry blonde with sweet cream ice cream (my fav) and it did not disappoint. The staff were very kind and friendly. I'll be moving closer to this location and will be back soon! (I really want to try the Dubai chocolate mix and the cakes!) read more

Cold Stone Creamery - Dubai chocolate creation - Ice Cream & Frozen Yogurt Near Me - San Marcos, California

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I've stopped by this location a handful of times. I have always appreciated the good customer service and delicious ice cream. The only down side is the limited seating inside but the spot is pretty small. Other than that this place is great! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - San Marcos, California

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I ordered a Cake Batter and Oreo milkshake and was very disappointed. It tasted mostly like milk with just a faint hint of cake batter ice cream, and there was no noticeable Oreo flavor at all. On top of that, the milkshake was extremely runny, as if too much milk was used and not enough ice cream. Unfortunately, this isn't the first time I've had this issue, so I will not be returning. It appears as this location takes many shortcuts to cut costs. read more

I have been here many times and tried ice cream and some chocolates, the staff is very kind.It is the best place you can go in this area. (I got a discount because I wore a jacket that matched the cake) read more

Cold Stone Creamery - Cake - Ice Cream & Frozen Yogurt Near Me - San Marcos, California

Our family's go-to ice cream shop for years. I do not let my kids get ice cream from any other shop unless we are out of town. My experience with this place has been amazing. And almost all of our special days, we get our cake from this incredible place. First of all, the staff is incredibly friendly and helpful, they'll always help you in any way they can. They are very kind and value all their customers. As a health-concerned parent, my number one priority is always cleanness and this shop passes the test with flying colors. The cakes are absolutely a-mazing. Most custom cakes are either shapeless or tastes awful, but somehow this cold stone got the ideal technique and the recipe. One time we got a custom cake order for a baby shower for my sister, and after seeing that my son decided he wants his birthday cake "like that but with Batman on it" so since then we have only bought custom cakes from here. The non custom cakes are also life saviors for anniversaries or anything like that though. And finally but most importantly, the ice cream tastes great. You wont forget that taste for years. Seriously addictive! So in short, this is the ideal place for anyone looking to get a cone of ice cream or some delicious cake. read more

DO NOT ORDER cakes from this location!!! The absolute worst waste of money and disappointment for my children birthdays. Attached is my order and the cake we received. I called the coldstone to explain that the cake we ordered did not include any cookie dough in the ice cream. The owner argued with me as the customer for 10 minutes telling me cookie dough ice cream doesn't include cookie dough??? Has anyone ever heard of cookie dough ice cream without the cookie dough? Rather than offering me a refund or standing behind the quality of their products or even offering to correct the issue and make it right I'm wrong as the customer bx cookie dough ice cream doesn't include cookie dough. How sad.. read more

Cold Stone Creamery - Order confirmation - Ice Cream & Frozen Yogurt Near Me - San Marcos, California

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To respond to Yelp's question of what could improve, well Yelp EVERYTHING could. Service, ice cream and toppings most definitely should be mixed, and hey owner keep your stupid comments to yourself you are not funny you are rude. Save yourself and drive to a different location, any other location is better than this place. read more

Excellent service. Delicious ice cream. I'm permanent customer, it's really nice when you come and everyone including owner knows what you're looking for. My special is mix Chocolate and Coffee ice cream with pecans, brownie and caramel syrup. My best server is Kayla! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - San Marcos, California

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Very good Ice cream Service was amazing very friendly and fast Ambiance was clean and organized read more

I am writing a review to advise to check your receipts when buying at this location. They took out money as a tip that I did not authorize. When I went to pay, the cashier (owner) said the card wasn't working so he turned the Payment Terminal around, hit a couple of keys, then said it was working now. Mind you, I did not authorize a tip. When I got home, I notice a tip for over $7. I called and told the owner I did not authorize a tip and I wanted it removed. He told me to drive back in and we would talk about it. I did not go back in. I thought it would hurt him worse if I did spend my hard earned money at this store any longer. read more

Great people working, looks like always friendly environment! Been a couple times, all were excellent!

The ice cream here is more expensive than other ice cream places nearby but I bought 1 scoop of strawberry and it was delicious and a big size! I am not usually a fan of strawberry ice cream so the fact that I loved it means a lot! The owners are very friendly here and they offer "buy one get one 50% off if you bring your Panda Express receipt in from next door." The owners do have accents and sometimes it can be challenging to understand them (as I heard the customer in front of me having a hard time) but please be patient because they are nice people trying their best. There are wheelchair accessible tables and moveable chairs inside but none outside. As of August 26, 2022, masks are not mandated in the store. read more

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Awesome service quality and cleanest Coldstone I have ever seen. The employees were so helpful. They have sitting places to spend good time. Will definitaly come here again with my Family. They have chocolate and caramel apples too. read more

Cold Stone Creamery - Ice cream cakes - Ice Cream & Frozen Yogurt Near Me - San Marcos, California

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GROSS!! I found a piece of metal in my ice cream. This store looks super unsanitary. I wish I would have noticed before I paid. I hope I don't get sick. I would steer clear from this shop. Please make sure to refund my purchase!!! read more

Cold Stone Creamery - The piece of metal is right in front of the ice cream on the counter - Ice Cream & Frozen Yogurt Near Me - San Marcos, California

Business seems pretty slow for them but their service was great as well as the ice cream. Would definitely go back!

Workers (who I assume are the owners) are always so sweet and attentive. Every time me and my fiancé come in, we are happy with our experience. read more

Ordered a custom cake and got everything I ordered Awesome service and great tasting cake! Will be ordering from this location in the future read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - San Marcos, California

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Bad service, rude employees (specially if it's your first time there and don't know how to order)

Very nice ice cream shop run by a family. I did like their selections and our kids had ice cream cones with various flavors. Owner was very helpful when my youngest dropped his cone so he gave him a new one ! read more

Always kind and have assortment of flavors. Waiting for their new dondurma authentic offering read more

Removed my previous review because the owner posted where I lived in his reply. TLDR; Cake was ordered day before and not ready when I came in to pick it up. Came in 2 hours later, per employee request, and had a cake that was not properly frozen and melted during transport. read more

This Cold Stone is always consistent and delivers. The owners and staff are friendly and very patient with myself (I'm kind of picky when it come to my ice cream) and wife. Looking forward to bringing my boys here as it is always a nice, sweet treat! Thanks, Spencer read more

Lovely couple manning the register and working the slab. The wife asked my son if he wanted a lid. When he declined, she joked that had he said "yes", she could manage to put in more ice cream since it won't be spilling out. You can imagine that changed someone's mind instantly. They went out of their way to have a conversation. So, this review is mainly for the customer service. The ice cream is what one would expect at any Cold Stone. Only here, they actually do the mix-ins right. If you're in Escondido and had a choice of which Cold Stone to go to, pick this one. read more

Now this is how a business should treat their customers and maintain their facility!! The young people serving the ice cream were polite And helpful with remembering what signature recipe I used to get. The owner was working the register and he was very friendly and said that he'd be happy to customize a cake for us if we needed. He said to call him and he would make sure that we have an excellent experience. Bravo! This specific Coldstone have earned my ice cream money from this day forward as long as the current owner remains. Thank you for making our Saturday better! read more

Service was great, I came after dinner hours (6:30-7pm) to pick up my BOGO order! I love their Signature Creation, Strawberry Rendezvous with mini marshmallows! :) I'm thinking they have since retired this flavor (since it's no longer on the wall?), but it's still my all time favorite. Yay! read more

Cold Stone Creamery - Strawberry Rendezvous BOGO! - Ice Cream & Frozen Yogurt Near Me - San Marcos, California

walked in with intent to buy some ice cream but upon entering the man behind the counter looks at his watch with over 20 minutes before closing and with the gesture killed the mood left without buying anything read more

I have been taking my kids to cold stone for the last day of school for the last 3 or 4 years and this might be my last visit. Their was nothing inherently wrong, but its just not worth it. I don't know if the ice cream they buy is different or how they make it or if it was just a bad day, but it just wasn't that good. I mean its ice cream so its hard not to like, but 2 of my kids barely finished theirs and my oldest didn't like his. Now I know that can sound like the kids are being picky or what not, but its ice cream who doesn't like ice cream.. I had some of it and it was off, but like I said its sweet ice cream hard not to at least like some of it. so the issue isn't the sweetness or anything , but I bought 4 small ice creams and it came out to almost 40 dollars for 4 small little ice creams.. And that's the main issue, its just not worth the price. The ice cream was OK, owners were nice enough, but just the price for what we got is not worth it. It was no better and or special than a 5 dollar ice cream at DQ, freddys, or frozen yogurt. If I am going to pay almost 10 dollars a cup, then it has to be better than all those places, and unfortunately it wasn't even close. Its just not worth the price in this economy right now! read more

I'm leaving this review because I love cold stone and go regularly but this is most definitely not my regular store and I am SO glad it isn't! I came here with my 2 AUTISTIC son's and the store owners were completely disrespectful not only towards me and the boys but also towards their employee working there alongside them!! On top of the disrespect, our ice creams weren't made properly whatsoever. Very basic orders with 1 flavor and 1 topping. They didn't combine the ice cream and topping together. They split the ice cream in half and put the topping in the middle and put it in the cup. Also wanted to charge me for a bigger cup/lid when it was their fault it was overflowing and I even told them I was taking it to go. Super sad situation and I hope their employee realizes she deserves better then to work in an environment where she feels unwanted, is treated with disrespect and an environment that is extremely hostile. I know the owners will read this review and what I want you to take from this is that KINDNESS goes a very long way!!!! Especially when this is a major treat for my boys and they wanted to sit in store and eat their ice cream until the could feel the negativity coming from both you and your wife. My oldest even said "I hope that girl doesn't get hurt." YES! That girl is your employee! And YES that's an issue my son feels that way!! read more

I've gone to other cold stones, the ones at the malls for example, this cold stone gets the 5 stars because the ambiance is calm. There isn't much noise you can sit with your family and eat your ice cream in peace. There isn't enough seating in my opinion, but besides that small detail, the service is always great! The manager hires people who want to be there and make the experience a great one. Your just going out for ice cream, there's nothing too special about that, but when your there everyone smiles, and they are patient always ready to help you discover new flavors and that's what u like, the feeling of being able to explore the options without feeling rushed! The ice cream itself is high creamy quality and the flavor is very good, im sure it's standard at every cold stone, but again, what's special to this little location is the calm low noise environment where you can sit with your family or friends and just chat. read more

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Bad was giving my cousin a hard time the guy working there gave me a sample but when my cousin asked he said we DONt do samples right after he gave my one then me and my cousin started choking on the ice cream worst service ever read more

Mustafah (the owner, I believe) and his family make this location feel like more than just a chain eatery. They remember your name and ask how you've been like you're another member of their family. It's not insincere either, they genuinely care for who comes in to see them. Service is excellent. Always clean and they often offer for you to sample other treats that they have. Ice cream and teats served with love. They're open on Christmas! I know I'll be bringing my family here to meet them very soon. :) read more

I appreciate seeing a young person trying hard to earn honest buck. But please train them properly before you put them to work by themselves. I walked out. Without ice cream... read more

Came here for some caramel apples. The owner, Comert & his wife, were so unbelievably kind and went our of their way to make sure we were all set and got what we wanted, plus gave us a lovely greeting and goodbye. We all even got some sample chocolates from the owner. Thank you both so much. read more

Delicious ice cream and caramel apples. We were greeted by the owner couple who were super friendly. The place is very clean with ample parking spots outside. Will come back for more with friends. Highly recommended. read more

Negligent customer service. I have filed an incident report and the manager refuses to remediate it. Do not order a large cake from this store unless you want to receive it split down the middle. read more

It's Christmas time and that can mean only one thing.....I'll be getting my annual $5 gift card to Cold Stone from my boss this holiday season. Cold Stone has a large selection of signature ice cream creations, but I'm a guy of simple ice cream pleasures. Usually I get vanilla with butterfinger mixed in. The service here is very friendly and the staff seem to enjoy working here. Considering there are two other ice cream places within walking distance of this location (Baskin-Robbins and La Mixteca), it's good to see this place thrive. *Note, they have added a Rocky Mountain Chocolate Factory Franchise to this location. Enjoy! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - San Marcos, California

I love Cold Stone Creamery. Delicious cold cakes and frozen yogurts. Definitely try it

Great location! I love bringing my sons in for a treat here. Very warm and welcoming family atmosphere. I go out of my way to go to this location because the owners have always been so kind and generous. They are a lovely couple read more

Superb taste and pleasant service experience! The owner, Cömert said they just overtook the business. Unlike other business, this ice cream place is clean and friendly.. my kids are very picky but they all loved the ice cream.. we will come again read more

Instead of taking accountability the owner decides to report my comment. Upon instead of looking into the matter or reaching out more business like the owner goes on defense I understand it's a business but take accountability instead of offense to the honest truth. But not amazed that this is the same reaction from the owner to any other non good review. And due to validation of me being in there I paid $36 dollars in cash no receipt which I should of said yes when he asked me but I know I had to pay $35 with change for 2 waffle bowls that the guy making the ice cream even remarked to my daughters oh that is very colorful ice cream due to the topics and sprinkle on the chocolate covered waffle bowl, the other was another chocolate covered waffle bowl with vanilla ice cream and toppings and I had ordered a I love it founder's favorite without walnuts which this happened before 2:45 pm on Wednesday September 4, 2024. read more