The ice cream is delicious! Service is quick and staff was friendly. Prices were fine. Great choice if you're craving ice cream!

Great service, great ice cream and so many great choices to choose from! There's a ton of options, lots of sizes and you don't even realize how much is there until you get it in your cup. I think their prices are reasonable and they even have rewards. It's a fun little place for the family or event to go. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Tualatin, Oregon

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we got the birthday cake remix with cake batter ice cream instead of sweet cream. It smells like urine in the store. That was the only downfall and there weren't many workers so we kinda waited longer than id like but that's life. Mostly the urine smell is the issue but our order was executed well. read more

Cold Stone Creamery - Birthday Cake Remix with cake batter ice cream substituted - Ice Cream & Frozen Yogurt Near Me - Tualatin, Oregon

I normally don't write reviews but after seeing these ones I wanted to say that last Friday (8/15) I stopped by after almost turning around because of some of the bad reviews, but I'm glad I didn't. Even though it was busy, I was greeted right away by each worker. When it was my turn to order, the girl helping me was super friendly and made some nice small talk while mixing together my ice cream. At checkout, they were all genuinely thankful for my tip, which was nice to see. I ordered the Birthday Cake Remix and it was delicious! They even offered me a lid so I could save the rest for later, which I really appreciated. Overall, I had a great experience here. Honestly, I think some people need to be a little more understanding, these teens are working hard during their summer and doing a great job. I'd definitely come back. read more

If you're like me, and you're thinking "I haven't been to Cold Stone in many years, that sounds like fun", go ahead and stop there. First of all, let's acknowledge the sizing. Cold Stone does not operate under normal human sizing. Your options are: enough to satisfy a young child, a ridiculous amount for a grown adult, or an amount meant to feed a large gorilla. I did not know this. I regret that I did not know this, and that I did not know that their display sizes are a horrific misrepresentation of what you're going to actually get. The menu is entirely incomprehensible and designed to make you, the customer, look and sound stupid for daring to order a cup of ice cream as a grown adult. Eventually, I figured out that it's basically Subway. I ordered a large size, and quickly regretted it as the most comically enormous scoop was dug out of the freezer. I can't even put it into words. I don't think it would have fit in one of their quart containers. I should have taken this as the giant red flag that it was. After paying Disneyland-tier prices, I am handed a towering, ridiculous serving of ice cream that stands over twice as tall as the cup itself. This is great for about 3 minutes, after which it begins rapidly dripping down the sides of the cup and onto my pants, legs, hands, and shirt. I am a grown adult covered in ice cream in a way that would make a toddler jealous. Everything in a five foot radius is sticky. The fact that they were bold enough to sell me this "to go" is incredible, but honestly I respect their strategy in doing so, because the alternative would have been to make an enormous mess in the store. Instead that happened in my car. Awesome. I had to throw away my $12 sloppy mess of an ice cream dish after all of 5 minutes in cool, 70-degree weather. It was an obnoxious, highly frustrating experience with no redeeming qualities. This chain owes cows everywhere an apology for undoubtedly producing huge amounts of wasted dairy product, whether in store or in the form of "to go" orders that are impossible to actually go anywhere with. I will not be back. read more

Nasty! Ordered Mudpie mojo. Made with caramel when it shouldn't have caramel and stale almonds. $9 bucks down the drain! read more

Great service very friendly great atmosphere & clean. Icecream was amazing, one of my favorite spots

I don't know how this place has such a low average score. I found it to be a very positive experience. The three guys behind the counter could not have been more friendly and helpful. They were super fast. When the store was crowded they didn't lose a beat. The store is clean and there's convenient parking right outside the door. read more

Cold Stone Creamery - Vanilla light with banana, coconut, and pineapple - Ice Cream & Frozen Yogurt Near Me - Tualatin, Oregon

Cold Stone is amazing! The ice cream flavors are delicious, and the experience is fantastic. A must visit for any ice cream lover! I always get the "Coffee" Ice cream with Oreos mixed in. It is the best!!! read more

This store used to be really clean and smelled like cinnamon, and had great quality mix ins and ice cream. Today I went with my mom, nephew and daughter. As soon as we walked in, we were hit by the smell of rotten milk. I wanted to walk back out. All of their ice cream was melting behind the counter. One of the sorbets had a pool of clear liquid in the middle. I usually get sweet cream, but i tried it and it tasted off. Instead I got cookie dough ice cream with cookie dough pieces mixed in, which tased really stale/rancid. I wanted to get a refund but my mom already paid for everyone and told me to just trade it. I got another flavor which was good, but the smell of rotting milk was really unappetizing. The bathroom was also really gross. It doesn't seem like sanitation is high on their priorities, and I was not super comfortable with my nephew and daughter eating there. I won't come back. read more

Came in with my partner and noted how confusing the signage was, both of us were unable to properly find the scoop sizes vs. the bowl sizes. Upon receiving our bowls, (both in dipped waffle bowls) we realized there was no to-go container and that both were incredibly over full. We had to then attempt to commute 15 minutes home with two melting, over flowing ice cream bowls. They, of course, began dripping everywhere and no paper towels or protective measures were given to us, so a large, uncomfortable mess was made and $25 in ice cream was wasted because we weren't interested in eating in the shop. This is a very easily avoidable situation, had the employees of this store not piled the most ice cream physically possible into one little bowl. As soon as it started even slightly melting, it was dripping from every crevice in the cone. I'm not one to EVER complain about too much ice cream, but this was just ridiculous. I understand why they have 2 1/2 stars now. read more

I don't expect 5 star service from Cold Stone but I do expect courteous behavior. I came in to grab some ice cream to go. The place was empty and the two girls working seemed busy. I walked over to the ice cream case and I wasn't paying attention and all I heard was "online order". I thought the two girls were communicating with each other and didn't think anything until I looked up and saw one of the girls holding herself back from laughing. I then realized she was talking to me and I said 'oh I'm sorry,no, I'm not here for an online order.' I proceeded to say 'sorry I didn't realize you were talking to me' when the girl that wasn't laughing talks back to me asking what I was saying. I looked at both of them in disbelief because you have one girl who is holding herself back from laughing and I am not sure why and then you have another one with major attitude and all I'm trying to do is grab some ice cream. Neither of them seemed like they wanted to help me. I contemplated just leaving. The ice cream I received was pretty much plane coffee ice cream and not anywhere near what I have ordered in all my previous orders. Don't be disrespectful to paying customers who didn't do anything to you. The owner, manager needs to take responsibility for how their establishment is ran. This was from a previous visit a couple weeks ago that I did do an online order. To my mistake some how it defaulted to the scholls ferry cold stone. I did not realize this and when I went to pick up at the Tualatin location because this is where I live I realized it wasn't at this location. I asked the girl (the one who was laughing tonight) if I could have it re made at the Tualatin location because it was an honest mistake that I ordered at the scholls location. Her response was "yeah we can make it here, but you'll have to pay for it". I was floored by her response. Not everyone is out to scam you. It was an honest mistake but I drove 25 minutes out of my way and went and picked up the ice cream at the scholls location. I would take my business elsewhere going forward. There's plenty of other ice cream establishments with friendly service and better ice cream. read more

Cold Stone Creamery - Learn to be professional and don't laugh at customers for no reason. - Ice Cream & Frozen Yogurt Near Me - Tualatin, Oregon

We go to the cold stone in Tualatin about twice a month. In the years we've been going here we've only encountered one mildly grumpy guy. Every one of the other employees we've ever encountered has been amazing. These kids do a great job and seem to always have a nice smile on their face. If the prices hadn't gone up so high thanks to inflation and Bidenomics, I would give it a 10 out of 10! read more

Management--Heads up: Visited this location 3:42PM Saturday 10/29/2022. No other customers, two staff--one male, one female. Walked in and said hi with no response except the female moved toward the counter where I was standing. Didn't address me, just looked down at the counter. I stood there for a bit, still nothing from either employee, so walked out. Looked back and the female was smiling. Guess that's a score for her--got paid to work and didn't do anything. Not the first poor customer service at this location. Put up some cameras, do some further training of those employees who don't completely blow, get rid of the bad ones (see ya chick). FYI--was here when the same male was training, and he was the only polite employee of, I believe, four on that visit. Dude--raise others to your level--don't sink to theirs. Really like the ice cream. Hope management takes notice and makes some changes. read more

Smells like rotten milk inside the store. Unfriendly staff. Mediocre ice cream. Go to salt n straw instead.

The ice cream is great here. Been coming for years and ordering birthday cakes and all sorts of things. Not sure why there are so many Karen's wanting to put negative reviews because the quality is great. Service is great but when it's busy you may not get all the attention you want. I mean it's an ice cream shop. If you come during the summer there maybe a large line. The wait may be a while. It's to be expected. I've had nothing but amazing experiences every time I come. So I wouldn't take any of these negative reviews to heart as it's almost comical that you would expect 5 star restaurant experience from a small ice cream shop mostly ran by younger people! I can not say enough amazing things about this place and the manager Alecia is amazing too! read more

Came in on 5/19/2019: Last visit ever Pretty good icecream! But high schoolers need to have at least one adult present and managing them. Attitude completely unchecked. Its important to enjoy work, yes, but when someone comes in a bit later (like 9:20 when you close at 10) its not ok to say "oh god why". Then he goes to the back and texts on his phone/plays with his hair/flirts with the other young team member before coming back to do the other part of our order. That kind of stuff can make a bad day feel even worse for a customer. I get the food industry, i know it sucks when people come in late but you are still open! And most people who come in late would even tip better! Have come in other times to the same snarky attitude from young teen girl, as well as other family members having the same experience. Its just not worth it for decent icecream at a high price. My family and friends will be going to get icecream other places, its not that much different for much better customer service. read more

Me and 3 other friends went to Cold Stone, since it was a hot day we stopped by. But after my friend payed, it was $12 (because she was paying for one of my friends) so she gave them $20, she was supposed to get her 8 dollars back for change. But no the lady who served her took the $8 dollars as a 'tip'. (To remind you we are 13 and technically that's taking money from a Minor) My friend didn't say anything back but she really wanted the money back. read more

You scream, I scream, we all scream for Ice Cream! Cold Stone is legit and the flavor possibilities seem endless. Try out one of their listed concoctions or make up your own. Aside from ice cream they also now have funnel cakes, smoothies, shakes, and other assorted ice cream desserts. Their 'like it' size is actually huge. More than enough for one person. Watching your calories? Kind of? They do have choices of sorbet and now my new fave - frozen yogurts. I don't visit often but the last time I was in I ordered the Banana bread fro yo with chocolate chips and graham crackers....holy crap was it good! Didn't matter how full I was from lunch, I ate the whole damn thing. Their prices are reasonable and if you can get past the awkward songs they sing, this place is definitely a good stop! read more

Have always had amazing service here. We used to come once a week and get a quart for the week because it's the best ice cream around.

Just came in with friends and the store was clean staff were on top of it. From order to ice cream in hand was 5 minutes. Got a love it and they gave me plenty of toppings and the cup was over flowing with ice cream. Great example of a properly staffed and stocked cold stone. We will be back! read more

I came out with my son at 930 to get coldstone for our early Christmas. The staff had closed 30 minutes early and were cleaning up the store. I worked in food service for a long time and never once was it acceptable to close the store early. It's absolutely unfair to customers that come out during advertised open times to close up early. read more

We just moved here from Arizona. We normally visit Cold Stone in Scottsdale, AZ once a week. We drove from West Linn to Tualatin to find a Cold Stone here in Oregon to get our favorite.... Cheesecake Fantasy! Totally disappointed. The staff here seemed confused and disoriented with only two customers in the establishment. We spent $25.00 for a to-go order and when we got it home it was MOSTLY vanilla ice cream! Disappointed is an understatement. read more

Chandler, Chandler, Nick, Nick!! We absolutely love the Cold Stone Creamery buy you guys took the service and experience to the next level today!! May you both be recognized for your excellent manner and going above and beyond for your customers!! We'll be back, not just because we love the ice cream but because you both rock!! read more

Oh my. Worst visit ever. No cake batter ice cream, NONE..no whip cream... Do the NEW OWNERS who care more about NOT letting workers thank customers for tips with a jingle, know how to ORDER for this store...Very disappointing, I doubt we'll make the trip to Tualatin anymore. VERY SAD! Don't want to put money in their pocket if they don't care about what US their customer wants. The girls working were sweet, somebody should recruit them, they deserve to work for better people. SMH.. read more

Be forewarned that this place has no inside or outside seating. Came in with little ones and all tables and chairs were stacked in the corner. Asked if we could use a table and was rudely responded to with a very emphatic "No"! The floor is filthy and sticky with blobs of melted ice cream yet the staff remains behind the counter chatting. Poor management read more

I love this place!! Kobe (or colby but I'm almost positive it was kobe) made my ice cream and it was amazing. He was super nice, especially since they were closing down in about an hour and I know how annoying it is to come in anywhere remotely near close. Super great worker and the ice cream was delicious! If you come in and he is working, guaranteed your order will be good! read more

Why the hell are there only 4 chairs in the store? Good service though. Overly sweet everything, but it is ice cream

And the worst customer service awards goes to this Cold Stone. Aside from the ice cream, which still gets pretty good reviews from me and my belly, the service here flat out sucks. I miss the days when they were popping up all over the place and they were filled with sweet faces teens. They sang songs for tips and made you fill all warm and fuzzy. Now they're filled with bitter adults who can't grasp the concept. I get that it's a chain establishment, but come on. A smile and and a quick "hello" goes a long ways. Maybe afterwards you can be crappy to me. read more

Pretty authentic. I like the fact that they use donkey milk that they harvest from the back room of the store. Fun fact, I actually grew on donkey milk so just the aroma of the place brings back to dunking soupy snickers in a hot glass of donkey milk with my sister! read more

I love Cold Stone, but this place needs to improve...fast! It's filthy. When you walk in, just look over the cooler and look at the disgusting mess behind the counter. They are constantly out of certain items, the past four visits they were out of apple pie filling. The staff act completely uninterested in helping customers. The cash register areas smells like a dirty bathroom.... probably becasue it has not been cleaned lately. This places needs to be gutted and redone. Sadly this will be my last visit. Go to Beaverton OR toward Gresham, avoid this one. read more

Worst.Service.Ever! We arrived at 7:35 and got on a short line -- there were 8 people in front of us. After 10 minutes of waiting, and not having budged one inch, it was easy to see why. There were three people behind the counter; two guys and a girl. The girl was working her tail off getting people's orders, one order at a time. The two guys were a shame to their race. One spent 15 minutes filling up a bottle of chocolate sauce. The other basically stood around and talked to the other two. Every now and then he would make gesture at helpfulness by waiting on someone, but moved at a snail's pace. So, being the 9th and 10th people on line, we finally got outta there with our ice creams, 35 minutes later. We love Cold Stone, but not enough to go back to this one. Pssst -- Management, if you're reading this, fire those two slacker guys that were working tonight, and give the girl a raise. read more

The employees have a terrible system to get customers orders and complete the process. Moving at a snails pace doesn't help. 30 minute line for one scoop of mediocre ice cream. read more

Wow this place is horrible. I ordered a love it milkshake and it wasn't even full and it wasn't even a milkshake it was ice cream thrown into a cup. For 5.95$ it is absolutely not worth it. RUN AWAY FROM THIS PLACE ITS A RIP OFF! read more

Cold Stone Creamery - Oh you want a milkshake that's not full? Go to this cold stone if you want to be ripped off. HORRIBLE - Ice Cream & Frozen Yogurt Near Me - Tualatin, Oregon

To start it's always clean, I've been there 6 times and it's ALWAYS clean. The staff there are some of the friendliest people. Every time we got in there I see smiles. No matter how annoying my kids, and sometimes my husband, get the staff are patient and fun. If you need ice cream that's a step up from fast food places this is a great treat. The only down side is that they are more expensive but hey it's ice cream. Splurge if you can it will put a smile on everyone's face. read more

The gentleman working tonight had a very poor attitude and visibly acted annoyed we had even come in. If he was having a bad day, I get it, maybe take the day off but don't come in to work and project your bad day in to customers read more

So it is ice cream smooshed together with candy, cake, or syrups by 16-22 year olds who would really rather be at home smoking pot or something. The ice cream is decent, they sing songs when you tip in cash. I have tipped in credit and they do not sing. This is fine by me, I find forced singing to be torture for both them and me. The only downfall is the price. a tiny ice cream with two mix ins, puts me at about 5 bucks. I can get the same quantity of frozen yogurt for half the price. so minus 1 star for me being a cheap bastard. read more

Your classics cold stone. Friendly fast service. The sorbets are always fresh and delish. One thing I do not enjoy which isn't anybody's fault except the company itself is that their strawberries are too tart. Other than that I enjoy the variety of flavors and endless combinations one can create. read more

Cold Stone Creamery - Spring champagne - Ice Cream & Frozen Yogurt Near Me - Tualatin, Oregon

Watching children give me barely 5% of their attention to make sure I get what I ordered was very disappointing. Customer should be the focus, not your friends who are in the shop or your co-workers. read more

not only was the ice cream not good at all and all melts instantly but the place smelled horrible making me and my friends want to throw up. they struggled to do the most basic tasks all the way to printing a reciept it was just a horrible experience read more