Me and Jacob really liked the chocolate ice cream, workers were nice. I don't understand the hate. #stopthecoldstonehate

Walked with with my buddy, got absolutely no greeting or hello from either of the workers. Lady just gave me a nasty look while waiting for me to decide what I wanted. Price of the ice cream is honestly excessive, for 2 half scoops of ice cream you'll be paying nearly 6$. Can get an entire 3pints for a fraction the price from other places. Honestly don't understand what the reason of coming here even is when you're just getting ripped off and the customer service is just disrespectful. Management should seriously look into replacing the staff currently working here as I will not ever be returning due to the service I received. read more

My family and I had good service here on Mother's Day. I could tell the staff didn't want to be there but they were still polite. Probably had a long busy day. It was busy when I was there. The ice cream was good and I have no complaints about the service read more

good ice cream. HOWEVER, the cashier asked me if I wanted to "add tip" and i said sure. then she said "how much?". I was flabbergasted. so I said "can I round up?". she promptly rolled her eyes, added the charge, then told me my total. THERE WAS ADDED GRATUITY ALREADY. she ripped me off! absolutely insane behavior from this lady. read more

We had a craving for ice cream and we hadn't ordered Cold Stone in quite a while. This was the first time we ordered at this Cold Stone location. The waffle bowls we ordered were the freshest we had ever tasted at a Cold Stone Creamery; also the portion size of ice cream was enormous. We had to take half our portion/order to-go, because there was too much ice cream to eat in one setting. I highly recommend this Cold Stone location. read more

Cold Stone Creamery - a cup of ice cream - Ice Cream & Frozen Yogurt Near Me - Wichita, Kansas

I ordered this cake online for my brother's 30th birthday, although I do wish they had an option to create a Rocky Road flavored cake. This cake was fine. Everyone liked it, the ordering online could be easier, the pick up was super simple, and it was pretty too. Definitely a one time occasion in life though and not a memorable one. A DQ cake would have cost less and taste the same read more

Cold Stone Creamery - a chocolate cake with a slice taken out of it - Ice Cream & Frozen Yogurt Near Me - Wichita, Kansas

I know it's annoying to come in close to closing, but I came in with my sister with 15 minutes till closing. The worker had the rudest look on her face and just overall rude, and disrespectful. I messed up the name of one order and she had a disgusted and confused looked and didn't say a word. Just not customer friendly whatsoever. One was super polite and willing to serve us. Other was annoyed that we came in to order. We saw another group go in after us and gave them the most disgusting look and saw that she mouthed the words "no" like not willing to make them ice cream. Just some thoughts. Good ice cream tho!!!! read more

I came in with my cousin and brother to get some ice cream. And the people working there were rude . I had a vibe they were being racist towards us . they were rushing us to order. they were pretending not to hear us read more

OK. So, the reason why I gave one star is the customer service. The actual products they sell are great, but the service isn't. I had to wait 30+ minutes in the store for my ice cream cake. I ended up leaving because the wait was too long and I had to go home. This was on the weekend and it was packed, but there were only TWO employees... read more

If you like frozen delicousness, you will love this place. You choose the creamery (fancy ice cream), what you want mixed in, and they mix it on a frozen marble slab. They also have smoothies, frappes, pastries, and dog treats. It is wonderful goodness. read more

Got a Rocky Mountain caramel apple to eat on the road so we had the young lady cut it for us. Well she only cut it half way through so I asked her to cut it more and her reply was "well that is how we are trained to cut it. If I cut it more it will fall apart" we definitely couldn't break it apart further so it was pointless. We also had to wait several minutes to get served because they were goofing off in the back... read more

Went there tonight after eating at granite city. I love cold stone, I've only found one place better and that's all the way in Utah. They always have been quick and who doesn't love ice cream. This time while the ice cream was great, the female staff member who served us was horrible,rude and completely ignored my wife and friend. My son ordered his and my wife was helping him pick toppings. She finished and the lady just walked away and started helping the people behind them. They still had two orders they wanted filled. My wife told the lady that when she was done helping the people who had arrived after her that she would like to finish placing her order. The lady gave her an put off look. When she finished helping the people behind her she came back to my wife and friend and ignored my wife and tried to help our friend. When our friend said, no she was in front of me help her. The lady actually let out a huff. Then never finished and had another employee take over. Then they screwed up on our friends order. Truly a horrible experience from a place that's normally right on par. Sad, hoping this is just a fluke. read more

I know the ice cream here is good but what bothers me is they allowed around 20ish people to be in the building not wearing masks. Some were students even from Bishop Carroll and Maize south high. I felt really unsafe in the building. It wouldn't bother me as much I'd say it was one or two people but 20?! And then a group of four girls stood in front of me and other customers talking while the staff was trying to get their attention politely to order. Would recommend waiting till Covid dies down before getting anything from here again. read more

Like how your able to try samples before ordering. They have a nice selection of flavors and the ability to pick your extras was nice.