Always had a good relationship when it was Olsen, when it sold to colonial seems that everything changed. My salesman, Dave Robinson is great. But when i asked for service i was told i had to wait for 3 weeks for an oil change. I couldn't wait. I went to a service station, but lost out on my free maintenance. I won't be going back to colonial. read more

In the summer of 2013 while I was shopping Cadillac CTS's (which was my first mistake) when I was buying a house on a hill and needed an AWD car, I found a '09 CTS with 26k on the clock with all of the options I was trying too find in a CTS. I contacted the dealer and was put in touch with Vito and arranged to come in on the following Saturday as I live in North Adams, MA, and it's quite a drive to Woburn. As I was just leaving North Adams, I get a call from Vito on my cell phone explaining that "there was a small scratch in the paint in the passenger's side door of the car that must have happened while on our lot. It's small and we will fix it, but do you still want to come see the car?". Sounding like someone may have knicked the door with their door which is really not a big deal, so I decided to still go see the car. When I saw the car, I was pretty reluctant to test drive it. Let's say had I really test drove a CTS before and didn't just drive three hours to check it out, I wouldn't have bothered. A good amount of paint was missing from the car as well, and half the paint was missing from the passenger side. Even worse than that, was the black cherry paint was speckled all over the interior of the car, I would say almost as if by some weird design like the prior owner was huge into tacky 50s decor, only it was much heavier on areas the driver regularly touched such as on the center console, the armrest on the door and the digital key on the ignition. While test driving the car, it was blatantly obvious that all 4 struts were extremely shot. Hitting a bump in a CTS with working struts is bad enough, and hitting them on this thing was horrific and then it proceeded to bounce you around. In short, this car was trashed and they still wanted $23,000 for it. I would not have traded my '05 STS with 100k on it for this dead even, as the older, higher mileage vehicle was in better condition mechanically and cosmetically. Had Vito been honest with me and told me this car was in fact trashed, he could have saved me the trip and saved the dealer from a two-star rating. I would not be doing business with this dealer again even if I would ever consider another GM car after actually owning a Cadillac CTS, and I should add that I feel two stars is being quite generous although it would be unfair to my truly one star dealership experiences to only give them one. read more

Buyer beware. By far the most unprofessional Dealership I have ever dealt with in my adult car buying life. I was quoted a price by Laurie Ann. Sent over pictures of my trade as requested. I had to follow up several times regarding the state of my trade in price, so so I went down to the dealership and saw Dave Robinson who was also unresponsive on subsequent follow ups. Alex never provided me with any of the information that he said he would. He went back on his word regarding the agreed apron price saying it was a mistake. I was given the price both verbally and in email. They have since raised the price of the vehicle online. Once they realized they supposedly made a mistake they tried to offer me a different vehicle with higher mileage. Extremely dishonest business practices using bait and switch methods read more

I hate to give bad reviews usually but honestly...every time I go in to get service done to my car, I get bad services here. I brought my car in to get my inspection done and the service guy recommended to get a fuel injection done as well. I agreed and waited for my car to be done. When it was done, the guy says "I'm sorry but they worked on the fuel injection first before they did an inspection and it won't pass unless it is driven awhile so I have to give you a rejection sticker which is good for 60 days. You need to come back after you drive it awhile. We won't charge you for it again. " Ok..I was annoyed because I wouldn't have gotten this fuel injection if I had to come back for the second time around, nobody got time for that. So..after awhile, I had a busy summer, I recently had a baby as well so my life is hectic. It's been past 60 days since the rejected sticker but I sincerely couldn't go back to the dealership due to my busy schedule. I called into the dealership to make sure that I book an appointment for the second inspection and even mentioned that I have a fussy baby with me so I am calling to book an appointment for the best time to come in so I can be in and out in 30 minutes. The phone lady said to come in at 1pm because then it's not too busy and service folks would just get out of a meeting at 12:30 so it's perfect timing. So I get there with my baby, then they tell me that no one is available to take my car in til 2:30pm. I asked "Why did the person on the phone tell me to come in at 1pm since she apparently thought it was the best time to come in?", the lady at the desk didn't care and wanted to get rid of me quick so she said "I don't know and I won't pull anyone out of the service team meeting for you. You either wait til they are done or you come back for another meeting." At this point, I drove awhile to get there and plus I already paid for the inspection last time I was here so I waited in the lobby. After 2 hours and a half wait, the service man tells me that I need to pay $35 again for re-inspection. Whaaaaat?! I refused and they were pretty much telling me that they don't have their manager in at that time so they can't release my car til I pay and it was after 60 days. What kind of service is this?! I told them the whole story of why I'm even back there for re-inspection. They didn't care, they just simply said "no ma'am you need to pay". After some complaining from my end, the service guy said he will try to speak to his manager to get $35 reimbursed to me when his manager gets back and he'll get back to me in a couple of days. A couple of days?! Psss....it's $35, he honestly had to get his manager to give me my money back? I'm annoyed, disrespected, and appalled by their unorganized and unprofessional ways of business. This is JUST one of the examples, I'm not mentioning other issues I've had with them in the past but mostly their internal miscommunication that had lead me to experience many dissatisfied services. I do not recommend this dealer because no one should be this frustrated and left feeling they can't go to their car dealership for proper assistance. read more

I highly recommend Vito Fulciniti as your salesperson! When I called from a competing dealership and explained the deal they were offering, he beat it and had the color I wanted! I LOVE my 2 door bronze CTS sporty beauty every day! Also, the service at this dealership is VERY good. Always top notch and willing to help however they can. Great waiting area also - with snacks! ;) read more

Do not purchase a used car from this dealership! I purchased a 2010 Cadillac DTS for over $22,000 dollars. It had a defective GPS Navigation Disk. They promised me they would send me a 2015 disk but have never sent one. It has been over 5 months. I have repeatedly called them and they keep saying they will send another one but never have. I have contacted the BBB, The Office of the Attorney General of Massachusetts, the Office of Consumer Affairs and Business Regulation - Massachusetts and the Cadillac Customer Assistance Center. I am also contacting an attorney to conside filing a suit in criminal court. STAY AWAY!!! read more

Christian Aylward, our service provider, went above and beyond! He provided amazing customer service, and took the time to educate us about ways to maintain the lux of our vehicle. My daughter and I were really impressed by his patience, genuine care and passion for his work. We walked away verysatisfied. Thank you for your service. read more

This review is for the collision center: Brought my car in for some scratches that I got after some roof shingles fell on my car. They had the repairs done before they quoted it to be. I picked it up a day early and, of course, obtained some new scratches in the process of parking my car at home. Oops! I called Dan first thing the next morning and he told me to bring it right in. They took my car in as soon as I got there and did all they could to buff out the new scratches- almost looks as good as it did after they first time they did the real repairs! Everyone, especially Dan, was so accommodating and very easy to work with. I would 100% recommend this place! read more

my 2018XTS has been back 12 times and still not working properly they replaced the Cue system 5 times and now the condenser blew on it tried to trade back to them but they will not cut a deal been going there over 20 years and have purchased 7 cars from them service manager Christian not a good person to deal with do yourself a favor and don't buy a car from them read more

This is the worst service station I have ever been to, and I would seriously suggest to anyone having work done to their car to go somewhere else. In addition, this dealer has the worst sales team. I had made an appointment for buying a new car and the sales team was so disorganized that no one has the time to take care of you. read more

Background info: I brought a 2011 Cadillac SRX. The engine broke down on the highway in November of 2013. The car was still under warranty, so I had the car towed to Olsen Cadillac dealership. They found out that the entire engine needed to be replaced. My service experience: The service was terrible. It took the dealership 4~5 weeks to replace my car engine. (Even for a car engine, it shouldn't take this long. Even a high-performance sports car only takes a few days to replace the engine.) Anyway, the length of the repair is not really the issue. The main issue is that they never bother to call me once during this time to update me on the progress. I had to call them every week to check on the repair progress. And they sounded like I was annoying them and wasting their time. They also lied about the repair completion dates. During the fourth week, they told me the repair would be completed by that Friday. Friday came and gone without a single word from them. The communication was so bad that I thought my car was totaled, and they were trying to figure out a way to tell me that I needed a new car. - I would never buy a car from Olsen Cadillac. - None of my friends would ever buy a car from Olsen or any other Cadillac after hearing our repair experience. It was so bad that it became a running joke. ("Hey, I found your car on Ebay." "Geez, I spent $1000 on my car repair, but at least it wasn't a Cadillac.") read more

I bought my 2009 Mini Cooper s here a year ago from Mike. Have had no problems with the car. They have great service and everything ran smoothly. I get coupons in the mail all the time for oil changes. Good customer service! read more

David Robinson helped me pick out my Chrysler 300 he was amazing super personal and friendly had looked at a bunch of them at different places and he is the only salesmenwho went out of the way to make me feel comfortable and not pressured read more

Bruce is the best no one knows caddys like bruce he gives you the best deals around best caddy dealership around

I just bought a SRX that was in mint condition. I was helped by Dave Roberson and he could not of been any nicer. I had a zillion questions, some I thought would of been silly, but he put my mind at ease and made me feel comfortable. I know when I go to trade this car in, I will go right back to this location. They took care of everything. It was a breeze. read more

Prompt and courteous service, knowledgeable staff. They explained everything that was being done --- very satisfied. They even washed and vac'd my truck! AAA+ read more

Mike was great! I bought a used vehicle (2014 Cadillac CTS Coupe) and they still treated me like I was buying a brand new car. Everyone was great, very friendly. Excited to FINALLY be a Cadillac owner. read more

I had a terrible experience at another local dealership, where I got the run-a-round. I left and literally drove to Colonial Cadillac. I knew no one there so I decided to call prior to arrival and was put in touch with the General Sales manger named Alex Rogers, I explained my unique circumstances and Alex said that he'd ork with me. when I arrived at the dealership I had my deal sealed within 10 minutes of walking into the showroom. I got everything I wanted in my new XT-5 and a lower payment than the previous dealership quoted me. The salesman named Donny was great to work with. I found a dealership that I'll continue to do business with and made some new friends. I will certainly recommend friends and family to Colonial Cadillac in Woburn! A HUGE THANK YOU to Alex Rogers!! read more

Service sucks, i had an appointment for 2pm to have an alignment on my cst-v they didn't pull it in until 3:30pm and thats after i said something. read more

Awesome dealership! Great prices and even greater cadillac's! Their service is top notch! I recommend everyone to check these guys out!

This dealership is horrible compared to other Cadillac dealerships. The dealerships in Nashua NH and Norwood MA are far better - go there! The waiting area is not as nice here and everything is always more chaotic. One time I made an appt for a service weeks in advance and when I arrive, they tell me that unless its an emergency, the wait time will be 4 hrs. I left work for the appt - you think if they were overbooked, they would have called in advance rather than waiting till I arrived. read more

6 months ago I would have wrote a rave review when I bought my car. Now not so much. 3 months after I bought my cadillac the service engine light came on. They had sold me an extended bumper to bumper warranty promising everything would be covered. When I brought it into another cadillac dealership they told me low and behold it was not covered under the warranty. When I had called Olsen they said "bumper to bumper is a very loose term" do not recommend a warranty purchase with them. read more

Had a great experience here with the body shop! Everyone I spoke to in person or on the phone was helpful and pleasant, especially the guys in the body shop. They helped navigate towing and insurance and made the generally unpleasant experience of car repairs much better. read more

I have to PRAISE Olsen customer service. After a recent service visit where they were not able to figure out the reason why at times my car would not start. We recd a feedback survey to complete and I explained that I do not feel safe knowing my car may not start at any given time, we recd a call from George who immediately picked up the car, replaced the starter and returned my car to me. This is what I call great customer service. You have restored my faith in Cadillac service. read more

In all my years of purchasing vehicles from various dealers, this dealer by far is my favorite. The price I was quoted via email was the actual price I paid. No additional fees were added when we completed the deal. No games. Before we completed the purchase our salesman, David Gomes, who was wonderful during the entire process, gave me a tour of the dealership. Each person I was introduced to was extremely friendy. We instantly felt comfortable there. We were never pressured. I would like to point out that there were two closer dealerships I could have bought the vehicle. The priice I was quoted was cheaper at Olsen. I can not recommend them enough. I can't speak for the entire sales staff, but Dave Gomes by far is our favorite salesman. Not only was Olsen great during the sale but they are just as great after the sale. read more

Awesome experience. Brett Douglass, Alex Rogers, and Randy King are fantastic to buy from. Randy is very knowledgeable and wasn't pushy at all. Would refer anyone looking for a vehicle between 10-100k. read more

I've purchased 2 vehicles at this dealership and had the best experience possible. The Service Department is great as well. I recently had an appointment for a recall. Joanne Sasso was the Service Advisor who helped me. She was professional, efficient and very outgoing. My car was ready when I was told it would be and for that I was very happy. I've been to this service department many times over the last 7 years and have had nothing, but good experiences. read more

DO NOT buy a car or have service done at this dealer. I bought a used car from them and was told all service had been done there with no major issues since new.1 year later car needs a complete engine reseal. I called the service department and found out they had done that same job 2 years(14k miles) ago. They lied to me when they sold the car and their service work was awful. My last contact with the service manager resulted in him hanging up on me. GM is paying for part of the $2000.00 repair to assist with my awful experience with Olsen. read more

I cannot even rate Olsen Cadillac! I was an owner of a 2011 SRX i went in to buy a new one, I did not feel right purchasing the car so I hesitated left a deposit on the car and went home to think about it. The general manager called me up and asked me to come back in. I thought he was going to make a deal for me but instead he just tried to convince me to buy it. The Sales manager said if you do not buy this car you will never be able to afford another one! I was highly insulted i took my deposit and said i no longer wanted to work with them! That would of been my 4th Cadillac how can they me what i can and cannot afford. I will never go to Olsen again! I ended up trading my SRX in for a Mercedes and it was a much better choice on my part! read more