Coma Salon

I usually go to their sister location but made a walk-in appointment for this location for my…read morehaircut. I did a major cut which took a lot of time but Jessie was so thorough and didn't try to rush me out. She was super sweet & considerate & I felt very valued as a customer. Thank you for the amazing first experience, I will definitely be back

Great spot for a haircut! I'm still fairly new to Houston so I was looking for a place that would…read moredo a solid haircut and was very pleased. First off, they are apparently a long-standing salon but recently opened up with a new, sleek modern look. When I called to make the appointment, they were quick to answer and it was very easy to schedule. I went for a basic women's haircut which was $75. Lilian was friendly and clearly cared about doing a great job, listening to how I was wanting the hair to be cut. Going from longer hair to a shoulder length cut along with a shampoo and dry all took just under an hour. I am definitely interested in coming back! They're located on the second floor of a plaza with lots of parking, although it can be busy.

Happy 40th birthday to me and another cool haircut by Rick.

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milk + honey | River Oaks

Certified professionals

I had my first experience at Milk + Honey and it did not disappoint! I received a gift card and…read morebooked the two hour ultimate massage. I got to my appointment a bit early to enjoy the lounge area. I had tea and was able to start my unwind before the massage. Garrett was my massage therapist and he was phenomenal. Two hours was so lovely and provides the opportunity to savor the relaxation. After the massage, I utilized the steam shower and while I'm normally not a steam person depending on my hair (I had braids today), it was a great way to round out the relaxation experience! I will definitely come back! I utilized the parking garage and the first two hours are free.

My experience at Milk + Honey River Oaks was nothing short of amazing. From the moment I walked in,…read morethe atmosphere was warm, peaceful, and welcoming. The entire staff was professional and made me feel completely at ease. My massage was exactly what I needed. My therapist Sean listened to my concerns, focused on the areas that needed the most attention, and had the perfect balance of pressure and relaxation. I walked in carrying so much tension and walked out feeling refreshed, lighter, and completely rejuvenated. I highly recommend Milk + Honey River Oaks. I'm a member and will be one as long as they have the membership available'

Looking down the stairs to the first-floor entry.

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The view from our shampoo area.

Amy Hieu Hair Salon

4.4(1.1k reviews)

11.5 mi•Alief

•$

excellent service! donated my hair and i love my hair cut! Amy was very nice and grateful that i…read morewas donating my hair. this place was very close to my shop. Olah Automotive! i will come here to get my hair cut from now on!

I couldn't even get an appointment successfully booked. Unfortunately, the communication and…read moreoverall experience were so frustrating that I ultimately decided I wasn't comfortable booking a treatment with a business that couldn't clearly confirm the specific dates and times I was requesting. UPDATE: 8/09/2026 -- In response to the owner's comment: Your response makes it clear that you did not fully understand my original review, which unfortunately reflects the same communication issue I experienced while trying to book an appointment. I went back and forth attempting to schedule for weeks and tried to book on three separate occasions. When I finally called and someone answered, there was a significant communication barrier, and the call ultimately ended with the person hanging up on me. You're correct that I've never received a service at your salon--but that is precisely the point of my review. I repeatedly tried to become a customer and was unable to successfully book an appointment. My review is about the customer service and booking experience I personally received. If your salon is so heavily booked that you are unable to accommodate new clients, I completely understand. However, potential clients should simply be told that upfront rather than spending weeks attempting to schedule an appointment that is never confirmed. Professionalism begins before a customer ever walks through the door, and unfortunately, my experience trying to become a client was enough for me to decide to take my business elsewhere.

Balayage ombré and haircut by Angela

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Balayage ombré by Angela

Cutloose Hair

4.3(312 reviews)

1.1 mi•Montrose

destiny was super sweet! she took note of everything i asked for when explaining to her what i…read morewanted, and delivered! i am so happy with how my hair turned out!!

I did not go. Daughter's neighbor highly recommended this place, she goes there all the time and is…read morehappy. All I needed was a basic trim, no layers, just a straight cut at the bottom. The thing that kept me from going was the price. Starts at $70. Too costly for me. I'm sure it's a great place and would have done a nice job if I wanted a style/cut.

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Studio Hair Extensions

4.6(237 reviews)

1.1 mi•Montrose

Locally owned & operated

Certified professionals

Go see Shelby Lynn at The Upper Hand Salon: Hyde Park! She…read moreis brilliant with color/cuts. Highly recommend!!

I was visiting from out of town and wanted to do a drastic cut (about 10 inches off for a chin…read morelength cut). I was able to easily and quickly get scheduled with one of their senior stylists. The cut turned out pretty good, but the 4 stars comes from the stylist having multiple clients at once, with an assistant doing the finishing touches/styling. I was not a fan of being passed off and I did not like how the gal was styling it. The master stylist had to come over several times to correct her. Overall, the salon is nice, clean and products are good. Just wish I didn't feel like a number when paying over $100 for a haircut.

2.0 mi•Midtown, Fourth Ward

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Bich Nga Hair Design

4.1(200 reviews)

•$

Very little wait time if you call ahead. Got a really cute haircut for a very reasonable price.read more

If you're looking for a classic Vietnamese hair salon that values efficiency, affordability, and…read moreeffectiveness, this is your spot. Don't expect a modern, trendy interior. Nonetheless, this place still gets the job done right. I walked in on a Sunday around 3:45 PM and, despite seeing about 3-4 people ahead of me, I was seated by 4:35 PM - not a bad wait at all! I opted for the wash, cut, and blowout, which came out to a total of $35. I was finished by 5:05 PM, so the service was quick and efficient. (You can call ahead and make an appointment as well). They also let you check the front and back of the hair with a mirror to make sure you like it. Open on Saturdays and Sunday - so perfect for those who are busy/don't have time on the weekdays and need something quick. A heads up: they only accept cash or Zelle, so come prepared. Street parking is available. Overall, If you want a simple, straightforward, budget-friendly haircut without the fancy extras, this salon is a solid choice.

Haircut

Inside

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Inside

SalonTrose

4.6(334 reviews)

1.1 mi•Montrose

Joie was so great! She was so friendly and helped up understand how to style my hair in a bunch of…read moredifferent ways. She even mentioned a method I had never heard of. I walked away with exactly the perfect style I was hoping for! I was offered something to drink when I arrived. Everyone was so welcoming and we started a little early! The vibes were really good and the place was really clean! I would definitely come back again!

Highly recommend Amanda! I have fine hair and hadn't gotten a haircut in a while because I was…read moreletting it grow. Amanda took about an inch off and jt looks so much healthier and fuller.

9.1 mi•Chinatown, Sharpstown

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Susan Hair Styling

4.8(152 reviews)

I got the exactly color I wanted, nice stylists, price and time are both reasonable, will come…read moreagain.

Brought my daughter for her FIRST hair cut experience ever at a salon. Given the rating, I thought…read morethis would be a perfect experience for her - boy was I wrong. We asked for layers & we agreed a good 1.5 inches to cut off the dead/dry ends w/the stylist. During her service, the stylist did not section nor measure any part while cutting. I gave her the benefit of the doubt as all stylist have their own way of cutting hair. To cut the story short, here's the BEFORE & AFTER - stylist wanted to charge $75 for LONG & THICK HAIR. I refused the price & she said it's the end of the night & didn't want to argue & said $65. Paid it as furious as I was & left. Came into the car for my daughter to tell me she also SHAVED some of her baby hair in the back without asking while she had her head down & didn't know what was going on till it was too late.

0.4 mi•River Oaks, Montrose

Pre-cut long hair

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AFTER - uneven & thin in some areas

Amanda Mei Paint Salon

4.8(34 reviews)

Great color- until your blondes aren't toned the same…read more This was my third time getting color done with Amanda and my first cut. I emailed a photo that I wanted when I scheduled the appointment 6 weeks before. To be clear- I didn't want the brunette darker. She didn't copy the highlight placement beyond the front piece which I already had. How these haircuts even look similar to her is beyond me- I wanted those bangs and I got late 90s wisps. I asked for a gentle taper to the back but got a straight cut that looks more damaged than before. After 4 hours in the chair I wasn't about to waste anymore time asking for something she clearly couldn't deliver. If you don't want to rearrange all your plans to get your hair fixed by someone else, don't book here.

Amanda is the best at hair color and all else, and so sweet to work with, too. Also, she has…read moreflexible hours.

1.5 mi•Montrose, Fourth Ward

The cut/highlight placement I got versus what I wanted.

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The back.

Marbella Salon

4.5(145 reviews)

I am super picky about my hair. Having moved into town a year ago I almost gave up…read more Until I found this salon. Sydney is a hidden gem. She is efficient, creative and does beautiful work. Take in a picture of what you want and she will do it better. Want a trim? Want her to take off two inches? She takes off two inches. Want a change and don't really know what you want? She gives amazing recommendations. No waiting for appointments, relaxing and professional atmosphere.

Went to Erica and this time the. Color was too dark. But worse, she hardly cut any hair off…read more Paying $160 for cut and color is high. I would expect more for my money

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Natural balayage

Balayage

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My hair now looks like a grayish brown

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36 reviews that are not currently recommended

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Holda T.

2 years ago

I can't recommend Gabe at Coma Salon highly enough! After a traumatic haircut elsewhere, I found him and have been a loyal client ever since. As someone with curly hair, I know how crucial it is to find a stylist who truly understands it. The moment I saw Gabe's own curly hair, I felt an instant sense of relief. Gabe is not only incredibly skilled but also gentle and kind. He's supported me through my hair journey for years, even when I moved away to the US Virgin Islands. Every time I come back to Houston, I make it a point to book an appointment with him. Last year, I decided to take a leap and try a color treatment. I was anxious, but Gabe was so patient and thorough, answering all my questions and guiding me through the process. His artistic vision is matched by his ability to make clients feel comfortable. During my most recent visit, he noticed my thinning hair and was careful to work around the new growth. It's clear he genuinely cares about his clients' well-being. Gabe fosters a supportive atmosphere, not just for his clients but for his staff as well. It's inspiring to see how he encourages continuous learning among his team. Coma Salon is a special place, and Gabe is a phenomenal stylist and person. I've had some of the best conversations with him in the chair, and it's always a pleasure to see the environment he's cultivated. If you're looking for a stylist who truly understands hair, especially curly hair, look no further! read more

Robin S.

2 years ago

Coma Salon offers a perfect experience from the moment you step into the shop until you walk out! The ambience is inviting, radiating good energy throughout. The staff are incredibly warm and welcoming, making you feel comfortable from the get-go. Gabriel is truly brilliant, taking the time to understand your needs and preferences. He made sure we established the goal with color, length and highlights! He's also meticulous with the color and walks you through every step of the process. You can tell Gabriel truly cares about the integrity of your hair and is very easy to talk to! Moreover, they excel in finding the perfect products for your hair. Tori even took the time to teach me how to use them effectively, along with some handy tips for blow-drying. After just one visit, I received compliments on my hair, which hadn't happened in a while. That's the magic of Coma Salon! From my very first visit, I felt at home. The salon's inviting atmosphere and the genuine friendliness of everyone there make it a joy to return time and time again. If you're looking for a top-notch hair experience where you're truly valued as a customer, look no further than Coma Salon. Highly recommended! read more

Dowler M.

2 years ago

I can't say enough wonderful things about my experience at Coma Salon. From the moment I walked in, the atmosphere was warm and inviting, and the level of customer service was beyond exceptional. The entire staff went out of their way to make me feel comfortable, but what truly stood out was the personal touch they brought to every aspect of my visit. I had the pleasure of working with Gabriel, whose expertise in hair restoration is truly unmatched. He took the time to listen to my concerns and carefully assessed my hair needs. Gabriel's knowledge and passion for his craft were evident as he walked me through every step of the process. His approach was not just technical but deeply caring, ensuring that I felt understood and confident throughout. The results have been nothing short of life-changing. My hair feels healthier, fuller, and more vibrant than it has in years. Gabriel's personalized care and attention to detail made all the difference, and I am beyond thrilled with the outcome. Gabriel is an absolute gem, and I highly recommend his services to anyone seeking to restore their hair's health and beauty. I can't wait to return for my next appointment! read more

Paige W.

2 years ago

I had an awesome experience at Coma Salon with Tori and Coma's amazing team! From the moment I walked in, I was greeted warmly and felt instantly at ease in the chic yet comfortable atmosphere. Tori worked her magic with a full foil, cut, and style. Lindsey also did an awesome express smoothing treatment and that left my hair feeling the best it ever has! Tori listened attentively to what I wanted and offered expert advice, that truly gave me a better result than I imagined- I feel like my best self! What impressed me most was the teamwork. Even though Tori was my primary stylist, everyone pitched in and was incredibly knowledgeable and friendly. It truly felt like a collaborative effort to make sure every client received top-notch service. The salon itself is beautifully designed, with a modern aesthetic that doesn't sacrifice comfort. I can't recommend Coma Salon enough for anyone looking for not just a hair transformation, but a relaxing yet fun salon experience. Thank you, Tori and team, for making my visit so enjoyable--I'll definitely be back! read more

Mark F.

2 years ago

Coma Salon was a great experience for both my Wife and I. We scheduled our appointment online, and received updates via phone call prior to our appointment. The location of Coma Salon is near Buffalo Bayou park and within a growing and trendy area. Coma is amazing from inside and out, and the staff are friendly, and personable. We were welcomed at the front desk, and prepped for our scheduled appointments. We both scheduled to have our haircut and styled by Gabriel. Stephanie & Martin helped prepare my Wife's hair with a thorough wash and dry prior to having her hair cut/styled. During that time, I was having my hair cut. Gabriel has a way of connecting with his clients and even creating new relationships with people in the salon. Overall, the experience was fun, high quality, and left a positive impression on both us. Looking forward to coming back. read more

E B.

2 years ago

Hands down top quality and service. Gabe and Lindsey's attention to care and detail gives you a reassuring sense of trust and eagerness of the finished product of their work. Very meticulous and everyone works SO well together as a team. Everyone goes above and beyond making sure that every person in the salon is having a luxurious and enjoyable experience. You will leave every time feeling like you are walking down the red carpet. If I could give this salon more than 5 stars, I would. If you want a salon and hair professional experience (and of course, the hair) that is too good to be true, this is the place. read more

Lindsey S.

2 years ago

Coma Salon is a must go to in Houston! I have been seeing Gabe for 2 years now, and have found my stylist for life. I have a ton of hair and love to be a blonde (with red in-between), and Gabe and his team take on the challenge beautifully every time. The technique and skill set that goes into my balayage, haircut, and blowout are truly some of the best. I also love that his whole team is hands on with each client, it creates a really fun atmosphere. I fly in from California to get my hair done, they're that good. Absolutely recommend!! read more

Wendy K.

2 years ago

My daughter staring going to Coma when they were still in Bellaire, but we had no questions about following them to the new location in Buffalo Park! This is a beautiful open space with amazing natural light. The staff is so inviting and accommodating. Lindsey and Stephanie and Gabe all make you feel right at home! Lindsey does our cut and color, and she is so talented! read more

Mallory F.

2 years ago

Words cannot describe how much I truly love my hair and this salon. From the vibes, music, the team. It's truly a 10/10 experience!! I wanted a certain hair color for so long, and Gabriel absolutely killed it. Met every expectation and MORE!!! If you've been in a hair rut, and need a place to go that not only make your feel good but look good. This is it. read more

LeeAnn S.

7 months ago

Gabe is a complete hair genius! I'm so picky and he gave me the best soft yummy champagne blond color I've ever had done. I'm from LA and see the best color artist in the country and he is far superior. Also the team is warm and welcoming! I will definitely be a long term fan and client ! Run don't walk to this salon ! read more

Alizaye H.

2 years ago

Went in to fix my hair color with Gabe & Lindsey & they were absolutely amazing! They both pay such great attention to detail and kept me great company during my 6 hour service! They also play so many different kinds of music so you never get bored. Absolutely amazing experience 10/10 would definitely recommend! read more

Clarissa R.

2 years ago

Victoria did my hair and it is now the healthiest and most beautiful my hair has ever looked. She even recommended products precisely for my hair needs after analyzing it. Great drinks and snacks. Everyone there was incredibly nice and catering. 10 out of 10 experience and totally worth every single dime. read more

Valerie P.

2 years ago

BEST SALON IN HOUSTON! They put in work! The stylists here take their time and are all very friendly. They have my fit meals for all their customers if you get hungry. They are really dedicated and detailed with what they do. LOVE LOVE LOVE coming here. It's like I'm at a spa! Ask for Gabe! read more

Randi F.

2 years ago

This new salon is a beautiful and elegant space in a great location. The staff is very friendly, welcoming and knowledgeable. Gabriel has been cutting my curly hair for years and I wouldn't let anyone else near it! I would highly recommend this salon. You won't be disappointed! read more

Donna D.

2 years ago

Vibe in this swanky new salon is magnificent! Color is curated with each application after careful analysis. Cuts and extensions are handled with precision after consultation. Finally, you walk out of the salon event-ready every time! Gabe, Lindsey and Martin are my go-to team! read more

Stephanie K.

2 years ago

Highly recommend Meagan for all your hair needs! She provided me with wonderful hair colour solutions that worked great with what I envisioned and the outcome was outstanding! Definitely have found my new salon and stylist! Amazing service all around from Stephanie to Claire! read more

Jessica H.

7 months ago

I have been coming to this salon for a while now and the hair stylists always kill it! I had such an amazing experience with Michelle couldn't be happier with the results! At this salon I have always felt taken care of and heard Martin and Michelle are just awesome! read more

faith d.

2 years ago

Went to get my haircut for the first time in a few years. I have super thin hair and they made me feel so welcomed. Kind staff who knows what they are doing. When washing my hair they even gave me a warm towel; without a doubt quality service. read more

Dee H.

2 years ago

Gabe, Lindsay and the entire COMA team are excellent at everything they do! Gabe took care of my hair emergency on a Monday and even had a healthy lunch and protein balls for me!! Love them all and love the results of my visit!! read more

Nicole S.

2 years ago

Coma is the best hair salon!! The space is beautiful and always looks clean and very well kept. The service is top-tier and the stylists are well educated and always execute my vision perfectly. I highly recommend Coma!! read more

Coma Salon - hair - Updated September 2026

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I started coming here last summer and have always loved the service. Denis does an amazing job and…read moreconsistently exceeds my expectations -- I highly recommend booking with him. Unfortunately, I'm extremely disappointed with the salon's professionalism and management. During one visit, I accidentally dropped my gold necklace on the floor. I realized it was missing when I got home and immediately texted Denis. He was kind enough to find it and turn it in to the receptionist. However, when I returned later that week to pick it up, it was nowhere to be found. I was told it had been placed in an envelope, yet the same receptionist who was there when it was turned in stayed silent when I asked who handled it. The manager and receptionist then stepped away to speak privately behind the desk and acted confused about the situation. I contacted the owner, who called me once and said she would review the footage, but I never received any follow-up. Sadly, I will not be returning, as I no longer feel I can trust the management. I will truly miss Denis, but this experience has left me very disappointed.

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Super happy I went to White Salon today for a much needed haircut. My Appointment was with Christy…read moreW. and she was amazing, & a really talented stylist. I neglected my hair for quite some time and it was drab AF. Christy had an awesome attitude and ended up giving me a cut I love. I left very happy and will def. be back!

Three years of loyalty and three referrals (my BFF, my daughter-in-law, my sister). Apparently none…read moreof that mattered the one and only time I've ever missed an appointment without calling, the only one, ever, since I've been getting my hair done. I totaled my car in a snowstorm outside Boston at the start of March, an accident, not a choice, not something I scheduled around a hair appointment for fun. While I was busy figuring out how to get to a meeting in Minneapolis and my car 3,000 miles home, a hair appointment didn't fit into that equation on any level. I didn't get my usual reminder text before the appointment, like I always do so that at least I would've had a reminder to let them know what happened to me. I did get a voicemail DAY OF, half of which transcribed before cutting off, a name I didn't recognize, sounding exactly like the other 100 spam calls I get daily. I ignored it. Forgive me for not intuiting that it was salon-related while dealing with a totaled car in another state. When I finally went back in, I apologized, showed them photos of my car wrecked in snow, taken just days before the missed appointmen and still got handed a $98 cancellation FEE for an accident I didn't cause and couldn't have predicted. A lifetime of getting my hair done, never once missing an appointment without calling until that day, this was a first. Fine. I paid it anyway. I just wanted my hair done.Then my stylist informed me my red needed " to be evened out." My hair was the same red it had always been, I have the photos. She did my hair less than a couple of months before this, the color I came in with that I liked. The ONLY instruction I gave was no brown. I left brown. Full brown, gray showing through, at closing time, with Casey telling me she would fix it.The blowout was its own insult. I started paying $15 extra for flat-iron because I travel and needed it to last, not because the blowout itself was ever the problem. I have years of photos proving she could do a smooth blowout with zero flat iron involved. This time, paying extra for the upgrade, I got a blowout that didn't survive three hours, it was a frizz bomb. From the time I started using the flat iron to make my blowout last for work is the time she forgot how to do blowouts. Checkout was $358, about $150 over my normal total, because the $98 fee got folded silently into the bill, and I tipped on the entire thing without realizing it. Let me be very clear: I will tip generously on service. I will not, ever, knowingly tip on a FEE charged to me because of a car accident that wasn't my fault. There was no service in that FEE. There was no styling, no skill, no time in the chair, just a charge for missing an appointment I forgot about while dealing with a totaled vehicle 3,000 miles from home. When I called to ask for that specific gratuity be refunded, not the fee, just the tip stacked on top of it, I was told the stylist "gets the fee and the tip," like I was trying to take money out of her pocket. I wasn't. I was correcting an honest mistake on a bill I wasn't paying close attention to after a stressful, exhausting day. Their response was to call back and inform me they no longer wanted me as a customer. When I texted asking if my color could at least be corrected, I was met with silence. My hair is brown at this very minute trying to figure out how to come up with $200 more to fix the problem they created.And then my sister went in. I didn't warn her off, she'd had a hard time finding a stylist and didn't want to lose her appointment, and that's her call to make. Casey, the stylist, told her that her hair was greasy, hair that is dry, porous, and curly, and has never been oily a minute in its life. Along the way, the stylist told her she needed to brush her hair, as if she just rolled out of bed and came into the salon. It didn't need to be brushed, her hair is DRY, PORUS and CURLY, not unbrushed. Proceeding to her own color, my sister tried to explain what she actually wanted, light brown hair but while reiterating that to make sure it was done, Casey sneered, 'Is this going to be a Nickolle thing?' Keep my name out of your mouth. You don't get to talk about me like that while taking $400 from my sister. ANYWAY. The result: my sister wanted lighter. She left darker, with at least three colors woven in including the purple she specifically paid to have removed, and gray still very much present and accounted for. $400, and somehow the hair went the opposite direction of every single thing she asked for. They offered to let her come back in and put a small amount of highlights. As if, she's not letting anybody from that salon touch her hair ever again. Free or not. No thanks.Two appointments, two completely botched results, and a staff that responds to legitimate complaints by firing the customer instead of fixing the work. Disgusting.

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(23 reviews)

Stephen is the color KING! I have been seeing Stephen for about 2 years and he makes my hair…read morebeautiful everytime. Thank you Stephen.

I called today asking if there was any availability for a cut and color & they were able to squeeze…read moreme in with such short notice! Stephen and his mom were so kind and made me feel comfortable right away. I don't have before pictures, but I asked Stephen for a color (black) and layers. I was blown away and I'm so happy with my hair! Will definitely be back. Support this business!

Blondetourage Salon

3.0

(6 reviews)

I previously had really positive experiences with Chloe L at Blondetourage. She was always super…read morefriendly and attentive. This past Wednesday however, I went in for a full babylight and in discussing what I was hoping for I said: super bright, platinum, not warm, "I hate a yellow blonde", "just like last time", and "I can't wait to be platinum again." She asked if I wanted to keep dimension (like last time) because the grow out looked really natural, I said yes. Note, I previously had extensions and was getting partial babylight services because the extensions really brightened the bottom. I was excited to really lighten underneath, and wanted that same bright platinum color. After all of the foils were in, I sat for just 7 minutes before she washed me. I typically sit for 30. As she was washing I said "oh those must have came up really quick" to which she replied "yes because I increased the lightener in the top foils." As she was blow drying, I knew it just wasn't what I had been hoping for. I said in the chair - "I just don't love it, I still reel really dark." She responded, "it's literally bright." That made me question myself, and it didn't create a space where we could talk about how to get my hair to a place where I was confident in the result. She finished, I paid, and then proceeded to cry in the car. After sleeping on it and trying to love it, I couldn't justify spending $500 without speaking up for myself. I texted Chloe (screenshots attached), and her response made me feel gaslit. Yes, we talked dimension, in the same token we also talked platinum and the same brightness as previous visits. Yes, the back was grown out, I should have sat in the foils for longer than 7 minutes. She asked me to call Gabby, the manager. I called, and Gabby could not have been more rude or unprofessional. She told me I could come back in for a paid service because "I already got the service I paid for and Chloe would need an assistant." The website states, adjustments can be made complimentary within 7 days of service. I was told she was booked out for two weeks and there was no availability. I asked if this could be escalated to the owner, Jamie, and she said yes. She requested photos, I sent them (also attached). That was Thursday afternoon, less than 24 hours after the service, it is now Saturday night and they have yet to respond. I called the salon several times today, and it was forwarded to voicemail. So, I drove to the salon where Chloe O. told me she would ask Gabby and/or Jamie to call me back because neither were in. Fast forward, it is 11PM Saturday and I haven't heard a word. I have been so polite and kind in all my conversations, and just wanted to feel happy with my hair - which Chloe L is super capable of, because she has done my hair phenomenally in the past. I am incredibly disappointed at the lack of professionalism, consideration and understanding particularly from a management and ownership perspective. I understand this is a small business, but a client service mindset is so important. I am not one to write a review, but I am so upset and feel like I wasted a significant amount of time, money and tears over this situation.

Can NEVER get an appointment. Stylists give out their personal cell so you can make an…read moreappointment, yet they NEVER answer your text. You can call the number listed on the website and NO ONE ever answers the phone. Very very poor way to run a business if you truly are interested in setting appointments, especially with long time clients who are ALSO FELLOW STYLISTS. Just a horrible way to treat people.

Mercer Salon

4.0

(45 reviews)