We our seniors, needed help with our cable TV service. Called Customer service, also went to St…read more Clair Shores, mi location no help, no one was able to help as much as RayShawn from Infinity/Comcast store in Sterling hghts, mi. RayShawn was a big help, answered questions, & just took the time to get us in a package that worked with our budget. He is a great asset to the company. Thank You, RayShawn

The woman greeter was very nice. The young Black man was unfriendly and unprofessional. Likely he…read moredoesn't like White people. But White people are not allowed to complain, so next time I'll go to a location further north.

After getting beat to death by Comcast and their inferior equipment, service, and attitude I…read moreswitched to Directv. And for 14 months I've been very happy. However, I wanted to add a mini receiver to my package because we wanted to add a television set in another room. This is where everything turned south. Besides the $99 lease payment for the box, and the $6 per month added fee, they demanded a tech come out to install the mini box in a room that already has the digital coax cable run to it. That was a $49 charge. Plus, they demanded a new 2 year service be signed. Or, they would be kind enough to waive the 2 year agreement for a mere $100 more. Looks like I'll be switching back and forth between Comcast and Directv every two years now. Be nice if they valued their customers once they have them.

I set out to cancel my directv streaming before the billing date ONLINE. The person I had to "chat"…read morewith went through the usual routine for about 30 minutes before telling me they were not allowed to cancel and I would have to speak to someone with the authority to do so. That "authority" person said they would cancel service and send me a label to return my equipment. I returned the equipment (they received it) but the service was never cancelled. I involved my bank when they debited the account the following week. The bank is now stopping payment requests from Directv. Directv is now sending threatening emails about all kinds of charges because they cannot get more money from me. I just called the phone number on one of those emails and was told that the online cancellation option is not valid because it only goes to the billing department, not the "loyalty" department who ONLY has the authority to cancel. So you cannot actually cancel online. It's too bad that their customer service practices are so convoluted because the actual streaming service was great. The time that Directv is horrid is when you have to contact them.

We had a very good experience at the Hall Road location. Aaron, who assisted us, was great - was…read morevery knowledgeable, good personality and went beyond what we could have expected. I highly recommend Aaron for any type of help you need.

Service here is just incredibly slow. Most people are just returning equipment (what is this,…read more2003?). Guess that's what to expect from an old-fashioned cable company.

Customer service hasn't always been Comcast's strongest feature but I had such an easy encounter…read morewith the location in Rochester. I really appreciated the little shelf that was attached to the desk so I didn't have to hold a box of equipment during my transaction. They followed safety procedures such as social distancing and mask wearing. I really appreciated their help!

Do not even consider going here. Had a problem with phone and went to store to discuss. Met at…read morefront door by 2 bouncers. Did not even get a chance to finish a sentence and was told to go to best buy even though I purchssed phone there. Got pissed off so emailed ceo of xfinity. Got a call back from executive office 2 hours later. Problem solved in 4 minutes. Note to store mgr--do not reply to me. Explain yourself to Brian, your CEO. He has your employee's name.

Simply the best cellphone and cable store ever! Huge place, clean bathrooms, and a comfy seating…read morearea with so many phones to choose from in stock. The 12-month free phone service and phone thread are such an excellent value to put towards an upgrade. Right from the onset of stepping into the building, you are greeted with a friendly, kind smile and a welcome How can I help you? If you don't have an appointment, they kindly add your name to the list, and a service person quickly calls your name to assist with your every need. Dominiquic helped me two days in a row, and I am not easy to deal with or cell phone literate. She was very patient with me and very knowledgeable. PRODUCT knowledge is imperative in any customer service position. After all of this, I just want to say thank you so much for your help!

I used to hate dealing with Comcast in any way shape or form, but my most recent experience has…read moremade me give them 5 stars. The store gets 5 stars for service, promptness and attention to detail. I took a broken box in and was out in three minutes. Not only was Shana G professional and courteous she let me know I needed to return my old modem ( I upgraded my speed) or I would get charged. I went home, easily installed and programmed my new remote then went back to return my old modem. The next gentleman that helped me was just as courteous and prompt. Thank you both. One more thing, my tech on the phone who figured out I needed a new box was also outstanding!!!!

As per usual, my Xfinity bill went up -- this time, it was $8/month from what it had been. (And…read moresome time last year, it went up $1.) Needless to say, I was not happy about this. I tried to find something else online, to no avail. So, I went to the store. They took my name and the reason I was there when I walked in. I waited all of about 45 seconds before someone (I think his name was Rich or Rick) helped me. He looked at my account and saw that 1) yes, it went up and 2) they no longer have that plan. BUT, he found another plan with a higher gig speed and it was $10 cheaper! Plus, he said if I change my autopay from a credit card to automatic bank withdrawl, it will go down another couple of dollars. So, while I wish 1) we had the free broadband for all that they were planning years ago and/or 2) actual competition and availability of internet providers, my experience at the Xfinity office was pretty good.

Located in the crowded and busy Walmart strip mall. Just a few doors down from the brewery and is…read moreabout to close. Inside is a crowded, loud, dusty, tarp draped, operation. Using cheap tables. Staff was nice, which was nice.

Why does Yelp still not have the option to give less than one star?…read more I've lived in Beacon Hill Apartments for over a year and the internet regularly goes out. We pay over $70/month for 20 Mbps, although it rarely even reaches that speed. The servers are constantly down, last month we didn't have internet for almost three full days. Imagine this: it's currently out. Tech support has no sense of urgency, and for some reason it directs you to an electronics company. The number for ACR has been disconnected. This is the only provider allowed in BH and it's one of the biggest reasons I can't wait until our lease is up. Nothing like going into finals week in a computer-based major with no internet!

This is the worst internet service provider I have come across. I'm paying $70 for 20mbps…read moreconnection. I barely get 5 mbps on an average and it goes completely dead for 1 or 2 days. Have called customer service several times and they fix it for 1 or 2 days and then it's back to nothing. Looking to move out of the apartment because of poor internet.