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    Comcast Service Center

    1.4 (10 reviews)
    Closed 9:00 am - 7:00 pm

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    8 years ago

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    26 days ago

    Comcast service and customer service is terrible. I am missing the NBA playoffs. The weather is good and my Internet is not working.

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    6 years ago

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    WOW! Internet, TV and Phone

    WOW! Internet, TV and Phone

    1.5
    (201 reviews)

    I love wow Great customer service…read moreThey care about customers And we need to get behind this company My service never goes out The rates are great. Best internet 2025!

    The nightmare is finally over with this internet provider…read more Summary since my last review: -Multiple "unexplained" outages. -Discount periods became less and less where I was calling every two months to get a new one re-applied -Final discount ask was not granted and I was only given a slightly higher speed -Cable re-bury effort after our line got cut was redone 5 times and still kept popping up. They claim to bury 18 inches but it looked like 4 or 5 inches at best -Unexplained bill increases. Most likely pulling back their covid-era speed increases by charging their customers. -Customer service chat/phone call is the worst I've ever dealt with. Agents need to have the issue repeated multiple times. You're reporting an issue and they say "excellent, I'm glad to hear that and hope you're doing well". Either not understanding or not listening. -Canceling was very painful. Could not be done through chat, had to be done over the phone, was transferred 4 times and kept getting asked to renew. I'm still getting calls and emails to reactivate my service. I also had to pay Fedex to ship my equipment back, I couldn't drop them off at this location. I know most internet/cable companies are poor but WOW is by far the worst I've ever had. Avoid at all costs.

    DIRECTV

    DIRECTV

    1.1
    (44 reviews)

    I'm thinking that the main hoppers they send you are all used equipment. After 2 years on a 3 yr…read morecontract, I had to self install the "new" hopper even though they charge me $10 a month for that service. Of course I lost everything I had downloaded onto the DVR only to have the same screen freezing happening midway through a downloaded show just like before. Dish Network was sub par, but this Direct TV is even worse. Seems like they don't care enough to get the two networks to mesh correctly for their customers. Can't wait for the fiber optics to be installed next week. I finally won't need the satellite.

    I was so happy to get direct tv and AT&T. The cost at $90 a…read moremonth including TV and internet. Fantastic...sadly only for the first year not 2 as i thought (goes up to $150). love the free movie list, yay free movies, oops only if you subscribe to the channel! Um then it isn't free is it. Im glad direct tv had DVR however know that selecting "record first aired only" means nothing because it will record every season of the show and if you delete a recording it will record it again. The sound is all over the place, i have to turn up and down durning shows. Argh so annoying. i am glad i got the dish planted in the ground instead of on my roof i feel it helps with weather interaction. The one thing i was worried about was it going out in bad weather. Well that issues doesn't exist the one time it went out was during a severe storm and it only lasted 10 mins. Update on that...its summertime apparently clouds are an issue, 80 degrees and no signal! Also one channel has been off for a month now all my true crime :( Also you can restart shows and movies thats awesome, however the show will jump about the quality is only good when you record the show. Another issue is you can set your DVR to record a show that you don't actually get so you can look forward to a movie or show only to find out it didn't record. The internet is great and its fast.

    Xfinity Store By Comcast

    Xfinity Store By Comcast

    1.8
    (15 reviews)

    Review #510 March…read more31, 2025 First, let My total Review here reflect from previous visits and photos when this location opened in April 20. 2021. Then on August 17, 2024 I was quoted updated amounts for triple play package plus a new service package with deleting my home phone. Those two visits were attentive by appointment and my questions answered with reasonable prices. Looking at several other reviews for this location noted 1 or 2 stars. I guess those customers don't have patience and probably walked in without an appointment expecting a 30 minute or less visit. There's also 10-12 employees working here so this location is Not short staffed weekdays or weekends. I agree with Paula M. Yelper who left a nice 5 star review plus I will as well. Recently on March 21, I made an appointment 5 days in advance for a new cell phone and changed my service from AT & T to a better rate and coverage with Xfinity By Comcast Plus again as I do every renewal, Lowered my cable monthly bill. Upon walking in 15 minutes before my appointment time I was greeted by a customer service check-in rep. She checked my name off her list and pointed where I should sit in the area of cell phones till my name was called. I used my stopwatch on my cell phone and after 12 minutes my name was called to start the process. My new Samsung S24 FE had only 3 colors of choice in which I picked sky blue, although its covered up now with a fashion slim case of royal blue. :-) My old carrier AT & T service was cancelled by the customer service rep on the phone promptly while my new and old cell phone were making them transfer. I noticed this location was busy on a Friday but not extremely like on a Saturday. The total time according to my stopwatch for a cell phone purchase, service change and testing my new phone was 52 minutes. I was pleased and felt the time for this whole process went very smooth and effective thanks to a sharp, knowledgeable and helpful guy. I'll have to track down my paperwork and his unique name. This location provides services such as Internet, Television and Security Systems, Security Monitoring and Repairs. Since April & October 2021 visits then My current March 21, 2025.. I can post My 5 Star Experience Review! BTW: My fast internet speed, three cable televisions plus My cell phone coverage work great. Thank you Xfinity for these contract plans for a low rate under $200.00 Sincerely, Karen - SpecialK Macomb Customer since 1995

    Negative 10 stars - rude employees- since February- promised 1 price -- 3 months later never…read morehappened. They refused to give price in writing- ridiculous!

    Xfinity Store by Comcast

    Xfinity Store by Comcast

    2.6
    (7 reviews)

    Simply the best cellphone and cable store ever! Huge place, clean bathrooms, and a comfy seating…read morearea with so many phones to choose from in stock. The 12-month free phone service and phone thread are such an excellent value to put towards an upgrade. Right from the onset of stepping into the building, you are greeted with a friendly, kind smile and a welcome How can I help you? If you don't have an appointment, they kindly add your name to the list, and a service person quickly calls your name to assist with your every need. Dominiquic helped me two days in a row, and I am not easy to deal with or cell phone literate. She was very patient with me and very knowledgeable. PRODUCT knowledge is imperative in any customer service position. After all of this, I just want to say thank you so much for your help!

    I used to hate dealing with Comcast in any way shape or form, but my most recent experience has…read moremade me give them 5 stars. The store gets 5 stars for service, promptness and attention to detail. I took a broken box in and was out in three minutes. Not only was Shana G professional and courteous she let me know I needed to return my old modem ( I upgraded my speed) or I would get charged. I went home, easily installed and programmed my new remote then went back to return my old modem. The next gentleman that helped me was just as courteous and prompt. Thank you both. One more thing, my tech on the phone who figured out I needed a new box was also outstanding!!!!

    Comcast Service Center - televisionserviceproviders - Updated June 2026

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