We our seniors, needed help with our cable TV service. Called Customer service, also went to St…read more Clair Shores, mi location no help, no one was able to help as much as RayShawn from Infinity/Comcast store in Sterling hghts, mi. RayShawn was a big help, answered questions, & just took the time to get us in a package that worked with our budget. He is a great asset to the company. Thank You, RayShawn

The woman greeter was very nice. The young Black man was unfriendly and unprofessional. Likely he…read moredoesn't like White people. But White people are not allowed to complain, so next time I'll go to a location further north.

I'm thinking that the main hoppers they send you are all used equipment. After 2 years on a 3 yr…read morecontract, I had to self install the "new" hopper even though they charge me $10 a month for that service. Of course I lost everything I had downloaded onto the DVR only to have the same screen freezing happening midway through a downloaded show just like before. Dish Network was sub par, but this Direct TV is even worse. Seems like they don't care enough to get the two networks to mesh correctly for their customers. Can't wait for the fiber optics to be installed next week. I finally won't need the satellite.

I was so happy to get direct tv and AT&T. The cost at $90 a…read moremonth including TV and internet. Fantastic...sadly only for the first year not 2 as i thought (goes up to $150). love the free movie list, yay free movies, oops only if you subscribe to the channel! Um then it isn't free is it. Im glad direct tv had DVR however know that selecting "record first aired only" means nothing because it will record every season of the show and if you delete a recording it will record it again. The sound is all over the place, i have to turn up and down durning shows. Argh so annoying. i am glad i got the dish planted in the ground instead of on my roof i feel it helps with weather interaction. The one thing i was worried about was it going out in bad weather. Well that issues doesn't exist the one time it went out was during a severe storm and it only lasted 10 mins. Update on that...its summertime apparently clouds are an issue, 80 degrees and no signal! Also one channel has been off for a month now all my true crime :( Also you can restart shows and movies thats awesome, however the show will jump about the quality is only good when you record the show. Another issue is you can set your DVR to record a show that you don't actually get so you can look forward to a movie or show only to find out it didn't record. The internet is great and its fast.

Review #510 March…read more31, 2025 First, let My total Review here reflect from previous visits and photos when this location opened in April 20. 2021. Then on August 17, 2024 I was quoted updated amounts for triple play package plus a new service package with deleting my home phone. Those two visits were attentive by appointment and my questions answered with reasonable prices. Looking at several other reviews for this location noted 1 or 2 stars. I guess those customers don't have patience and probably walked in without an appointment expecting a 30 minute or less visit. There's also 10-12 employees working here so this location is Not short staffed weekdays or weekends. I agree with Paula M. Yelper who left a nice 5 star review plus I will as well. Recently on March 21, I made an appointment 5 days in advance for a new cell phone and changed my service from AT & T to a better rate and coverage with Xfinity By Comcast Plus again as I do every renewal, Lowered my cable monthly bill. Upon walking in 15 minutes before my appointment time I was greeted by a customer service check-in rep. She checked my name off her list and pointed where I should sit in the area of cell phones till my name was called. I used my stopwatch on my cell phone and after 12 minutes my name was called to start the process. My new Samsung S24 FE had only 3 colors of choice in which I picked sky blue, although its covered up now with a fashion slim case of royal blue. :-) My old carrier AT & T service was cancelled by the customer service rep on the phone promptly while my new and old cell phone were making them transfer. I noticed this location was busy on a Friday but not extremely like on a Saturday. The total time according to my stopwatch for a cell phone purchase, service change and testing my new phone was 52 minutes. I was pleased and felt the time for this whole process went very smooth and effective thanks to a sharp, knowledgeable and helpful guy. I'll have to track down my paperwork and his unique name. This location provides services such as Internet, Television and Security Systems, Security Monitoring and Repairs. Since April & October 2021 visits then My current March 21, 2025.. I can post My 5 Star Experience Review! BTW: My fast internet speed, three cable televisions plus My cell phone coverage work great. Thank you Xfinity for these contract plans for a low rate under $200.00 Sincerely, Karen - SpecialK Macomb Customer since 1995

Negative 10 stars - rude employees- since February- promised 1 price -- 3 months later never…read morehappened. They refused to give price in writing- ridiculous!

The team member I spoke with seemed disconnected from the job. Didn't listen as to what I was…read morelooking for. When we finally connected, she scribbled some prices for internet plans on a piece of paper. I asked her for the paper and she told me that I could write it down mysell along with the information on the plans. When i told her that I wasn't going to write all that down, she finally offered to make me a copy. (not sure why she couldn't just give me the paper?). she left her station to go make the copy and after disappearing for 7 minutes I decided to leave as this was substandard customer service. Not sure if she ever came back with the copy?

Apparently appointments mean nothing to this store and customer service. Why ask us to make one if…read moreyou don't plan to honor it?

Simply the best cellphone and cable store ever! Huge place, clean bathrooms, and a comfy seating…read morearea with so many phones to choose from in stock. The 12-month free phone service and phone thread are such an excellent value to put towards an upgrade. Right from the onset of stepping into the building, you are greeted with a friendly, kind smile and a welcome How can I help you? If you don't have an appointment, they kindly add your name to the list, and a service person quickly calls your name to assist with your every need. Dominiquic helped me two days in a row, and I am not easy to deal with or cell phone literate. She was very patient with me and very knowledgeable. PRODUCT knowledge is imperative in any customer service position. After all of this, I just want to say thank you so much for your help!

I used to hate dealing with Comcast in any way shape or form, but my most recent experience has…read moremade me give them 5 stars. The store gets 5 stars for service, promptness and attention to detail. I took a broken box in and was out in three minutes. Not only was Shana G professional and courteous she let me know I needed to return my old modem ( I upgraded my speed) or I would get charged. I went home, easily installed and programmed my new remote then went back to return my old modem. The next gentleman that helped me was just as courteous and prompt. Thank you both. One more thing, my tech on the phone who figured out I needed a new box was also outstanding!!!!

Do not go to this location unless you want to be disrespected and lied to. I've been with xfinity…read morefor a while now and those people working there are no help. I know Xfinity is a big company so the workers don't care about the patrons but I highly suggest if they don't like their job or want to do it then they should quit. All of the negative reviews are unfortunately true and I had to find out for myself.

As per usual, my Xfinity bill went up -- this time, it was $8/month from what it had been. (And…read moresome time last year, it went up $1.) Needless to say, I was not happy about this. I tried to find something else online, to no avail. So, I went to the store. They took my name and the reason I was there when I walked in. I waited all of about 45 seconds before someone (I think his name was Rich or Rick) helped me. He looked at my account and saw that 1) yes, it went up and 2) they no longer have that plan. BUT, he found another plan with a higher gig speed and it was $10 cheaper! Plus, he said if I change my autopay from a credit card to automatic bank withdrawl, it will go down another couple of dollars. So, while I wish 1) we had the free broadband for all that they were planning years ago and/or 2) actual competition and availability of internet providers, my experience at the Xfinity office was pretty good.

Why does Yelp still not have the option to give less than one star?…read more I've lived in Beacon Hill Apartments for over a year and the internet regularly goes out. We pay over $70/month for 20 Mbps, although it rarely even reaches that speed. The servers are constantly down, last month we didn't have internet for almost three full days. Imagine this: it's currently out. Tech support has no sense of urgency, and for some reason it directs you to an electronics company. The number for ACR has been disconnected. This is the only provider allowed in BH and it's one of the biggest reasons I can't wait until our lease is up. Nothing like going into finals week in a computer-based major with no internet!

This is the worst internet service provider I have come across. I'm paying $70 for 20mbps…read moreconnection. I barely get 5 mbps on an average and it goes completely dead for 1 or 2 days. Have called customer service several times and they fix it for 1 or 2 days and then it's back to nothing. Looking to move out of the apartment because of poor internet.