My central air unit stopped blowing air. The outside unit was coming on, the inside unit was coming on but did not sound normal and no air was coming out of vents. I have a Choice home warranty so I contacted them and placed a claim. My inside air handler unit is inside a room with no door and half a wall in a bathroom has to come down in order to access the unit and it is a bit of an ordeal to do. So I did that to be helpful and kind and to have the access to the unit opened up for him when he arrived.
Choice sent out Comfort Breeze and a tech named Daniel came out. He walked in n ask me what it was doing. I told him and showed him the location of unit. I was standing in bathroom and he was still outside door of bathroom when he made a remark about 2 wires hooked up backwards. He was not even in a position to be able to see any wires at that time. I left the room to attend to my puppy dog for a sec. He came out n asked where thermometer was at to turn unit on. We did that. He listened for about 5 secs. He never touched my AC unit at all. He asked for his copay of $75 and told me had to order a motor for unit because he didn't have I e but that I needed to pay my copay then. He stated he had to call Choice to see if they would order or have him do it and wud call me to schedule and asked to look at outside unit which he did for about a minute coming back in saying unit was old. I said yes. The unit has been in my home since way before I bought the house in 2013.
The next day I had not heard from him to reschedule. But then I got an email from Choice stating my claim was being denied because tech was stating that I had 2 wires hooked up backwards and that had caused the motor to go out. I explained no wires were hooked up backwards and if had been, I'm sure motor woukd have go w oyr kong before then and explain unit has bern there and running for many years. She then reads to me what tech said, that he stayed either 2 wires were hooked up backwards or motor went out due to normal wear and tear. So she has chgd his words a bit but was denying my claim because he said something about wires.
The next day, choice rep contacted tech and I was told he said I opened the AC unit up and tampered with it and I was being accused of switching 2 wires around backwards and also being accused of opening up the AC unit and she was telling me the tech was stating that. I replied to her that I think she is misunderstanding what he is saying. That the only thing I opened was the room where it is located so that he would have access to it when he arrived, I told her if he is staying I opened the AC unit itself, then he is being dishonest and not telling the truth. I had not touched the AC unit, I did not touch any wires, even the tech had not touched the AC unit. It had not been opened at all. I contacted owner of Comfort Breeze and told him what Choice was saying to me and that the lady at Choice was misunderstanding was the tech was saying to her and asked if he could pls help get it straightened out and sent him pics.
Today, I spoke with a mgr at Choice who told me she called the tech while on the phone with me and the tech is stating and accusing me of switching 2 wires around and stating I had opened up the AC unit. Again, I stayed that all I opened up was the room to have access to it by taking the wall down to be helpful. I did not touch anything else. She suggested I call owner of Comfort Breeze and ask him to come out and take a look himself and I had right to do that because I had paid $75 copay to them. I called ow er and asked him to come out. He tells me his tech said I switched 2 wires around backwards. I replied I have not touched any wires and wud not touch any wires and asked why I would even do that? And told him if that is what his tech is stating, then, I'm sorry, but he is not being honest and telling the truth. I had not touched except to take the wall down for access and I don't know why he is saying that. I asked him again to pls come out and look himself. He refused and said I'm not going to accuse them of lying and good bye!
I have had 2 other AC companies out to my home the past 2 years and had wonderful experiences with both of them and my AC fixed the same day.
This has been the most horrible experience by any technician that I have ever had to deal with on anything! They took my money, were only in my home for approx 5 mins or so, did nothing at all, and then have fabricated false accusations towards me and have refused to come out or guarantee their work as they claim to do! They did nothing but rob me and create a nightmare for me between me and Choice on my claim which still needs to be resolved hopefully in a better manner with a different HVAC company!!! read more
