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    Desktop computer body repair

    Desktop computer support

    Device support or repair

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    Mobile phone support

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    Recommended Reviews - CommTech

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
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    7 years ago

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    7 years ago

    Had my iPhone screen replaced here. The owner was really friendly and had my phone ready in an hour.

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    7 years ago

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    I thought I'd write about a different aspect of how Ian does business that should be important to any customer.

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    iProtech - Simi Valley Professional iPhone Repair - Storefront

    iProtech - Simi Valley Professional iPhone Repair

    (123 reviews)

    $

    Robert was very helpful and it was a good experience. I would recommend their store in simi valleyread more

    Horrible experience with this place! I have to preface this by saying I hate leaving negative…read morereviews. I have never left a one star review before because I've found most businesses are willing to make things right when they've wronged a customer. In this case, they not only didn't make things right- they made things worse. The other day I noticed that my iPhone was not charging consistently, and wanted to have someone inspect the battery port for debris or water damage. Not a major repair at that point, the phone was otherwise fine. I emphasized this when I came in to the shop. The store associate Robert told me he would do a diagnostic and that I should come back in 15-30 minutes. I came back an hour later and he still hadn't gotten to it. Waited another thirty while he helped other customers. Finally, he took my phone in the back office, returned not long after and told me that I had battery port corrosion and that while he was doing the diagnostic my screen broke. He blamed me, saying I probably dropped my phone a lot and weakened the internal screen (I don't drop my phone a lot, and I have a high quality screen protector and case, and have never had screen issues before). He told me now I had to pay to repair both of those things, and that he would have to order the parts and couldn't even repair it for several days. He handed me back my phone, coerced me into pre paying for the parts and was rude and defensive when I told him that this whole thing didn't feel right. I went in for a small thing to get evaluated and left spending over $100 (with more due upon repair) for him to give me back a damaged phone. The screen had horrible bright lines all over it and I could barely see anything. I went to the Oaks mall and shared my experience with another repair tech who also looked at my phone. He confirmed what I expected which was that the screen breaking was not due to wear and tear but rather from shoddy work and negligence during diagnostic. He offered to fix my phone then and there for a reduced rate. I called Robert to cancel the order and request a refund. He not only refused to refund me for services not rendered, he was continuously rude and condescending to me and then my husband when we pressed for a refund. He then went on to state that I was clearly someone who doesn't treat my phones well based on the fact that I was a returning customer (yes-- I have had my kids iPad repaired there once and bought a screen protector for my phone there before). I honestly don't know what is more upsetting to me-- the damage to my phone or the way I was treated. I get that there are a lot of fine print disclaimers with a phone repair but considering I went in for a conservative issue and left with extensive damage doesn't sit right with me-- and a good business should do right by their customer.

    CommTech - mobilephonerepair - Updated June 2026

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