I am very happy with Honda, they have never let me down. I have been at Baytown Honda since I was 16 years old. I recently bought a Nissan and I was unhappy with some things and I went back to Honda. When I went into the office I was unhappy but when I sat down with Mr Ruiz he made me feel welcome and calm. I would refer anyone to him. read more

Why set an appointment online for an oil change if they don't honor the appointment time? Appointment for 10am. Ask a service write who walked outside why our car wasn't pulled in at 10 when another car was pulled out. He said, you can't make an appointment for an express oil change. We asked why does it give you that option on the website. He said it's not supposed to be on there. Here's a suggestion, take it off! This place seems to be a big scam. Just do as advertised and everything will be fine. Customers will be happy. read more

The service department is very knowledgeable and fast working. They communicate well and never just leave me sitting wondering what's going on with my car. read more

We've only dealt with the service department here but had a great experience. Lee in service is a rock star. We had an issue with our 2013 Odyssey and Lee worked tirelessly to help us resolve. They put us in a loaner while they figured out and moved us toward a solution. I must say that I have a disdain for dealership service departments. I never know if they are recommending what we really need or what they want to sell. I didn't get that feeling here. Lee was easy to deal with and didn't try to sell. He took the role of an advisor and I appreciated that. read more

This place exhibits the reason why I will never service my car at a dealership. Let me just say, I am a regular guy with basic mechanical skills. I have owned my 01 Civic for 5 years and I can tell you, they are amazing vehicles. It is my first Honda but most definitely not my last. They are the easiest cars to work on and they last forever! It has close to 190,xxx miles and since I have bought it it has given me ZERO problems. Besides replacing worn suspension parts and a new radiator, this car has been a wonderful piece of Honda manufacturing. No random Electrical/check engine light problem No random leaks No overheating problems No AC Issues NOTHING! Anyway, I received a recall letter in the mail from Honda stating that I had to take my car in to get serviced for a free air bag replacement; they had found something defective and they said it would be a quick 5 minute replacement. On Thursday, I took my civic to get serviced. It took them a while to get to my vehicle, but once there, it literally took minutes before they were done. They even washed my car using their drive-thru washing system. The gentleman working in the front hands me my keys, I sign some papers, and I leave. It's not until I'm leaving the dealership that I notice my BRAKE light remained on. I checked my e-brake at a stop and even tried letting it down firmly as opposed to dropping it which sometimes causes the light to remain on; nothing. I drive the car back and explain the situation to the manager and I let him know that the light was not on when I drove in here. He brings his master mechanic and starts performing a small diagnostic. After also inspecting the car, the gentlemen in the front starts asking me if my brake fluid is low and if I'm SURE the light was not on when I gave them my car. As they're diagnosing, all I hear from them is how weird it is that the light remained on and they never experienced such a problem. While the master mechanic looked up diagrams in the computer, the manager told me that they were closing soon and to bring it back another day. THAT'S IT! As I get home I notice other problems too: My power locks do not unlock, just lock The first level of speed that controls my windshield wipers do not work; have to use the faster speed My dome light does not come on when I open my door (the bulb is fine; I can turn it ON) And most importantly...my Compressor Clutch is not kicking in so yeah, no A/C; which is no big deal now that it's freezing, but imagine if I would have taken my car to get serviced on a summer day. I returned Saturday and explained to the service manager the following problems and the only response I got were a compilation of "geez", "not sure why that's happening", "man...that's so weird", and the main one I was waiting for "but you know, man...none of those problems are related to what we did because all we touched was your air bag". This last comment summed it all up for me. Clearly, they were not going to help me any further. I asked to talk to the tech that worked on my car to see if he could walk me step-by-step as to what he did and maybe we could find the solution. He responded by saying it was as simple as removing the steering wheel, two screws, and putting it back together. I can tell you right now with no certifications or "master mechanic with years of experience", it's most likely an electrical problem. I'm sure that one problem is directly connected to all of those functions. I know this because EVERYTHING was fully functional an hour before I arrived and for the past 5 years of owning this car, but they failed to listen to me as they most likely thought I was trying to get free service (as I'm sure many other customers do). All in all, my problem is not fixed, and they did not bother to help me fix a problem that THEY CAUSED. I feel terrible because this happens all the time to people who are not blessed with mechanical aptitude and are being taken advantage by places like this. Fortunately for me, I know I am going to fix this with some research and help from my friends who are in the auto industry, but that doesn't mean I should have to. I am having to correct an issue on my own time made by someone who gets paid to fix them. Pretty funny, huh? I will be telling everyone and anyone about this because I have never received this kind of service anywhere. I will also be doing my best to contact BBB and possibly the local media. If you're reading this, please help me by telling others about this place and redirecting them here. Do get your airbag recall replaced, but make the extra effort and go to the Honda in the Houston or Clear Lake Area and check to make sure the technicians there at least look like they want to help. I sure wish I did. P.S.-Not sure when exactly, but when I get my issue fixed sometime this week, I will post an update. If you have questions, you can e-mail me at unknown9065@hotmail.com read more

Lee, the service adviser was very knowledgeable & helpful with my CR-V problem. He kept me informed of the progress they were making on my car. Great Job !!! read more

Community honda gave me an excellent service from start to finish, Mr. Efrain was very helpful with all the paper work.... and the finance guy was a pleasure to speak to he went out of his way to establish my desirable payment obtions. read more

I want to give a huge thanks to Kevin Pruett and Boliver Allmon for helping my daughter Abigail and I get financed for this Honda Civic. The service was outstanding, loved the energy Kevin has for his job, these guys went above and beyond to make this deal happen. I want to thank Kevin for his patients on June 30 when the deal started till we finished it July 1. Thank you very much.... Oh yea Abby will get with you on that oil change deal when it's time thanks again.... We love the car read more

I am greeted by so so-called manager "Art" he seemed to be ok, my nephew told him the price we wanted to pay and told us where did you get that price from, already I knew this wasn't going end well. After checking out a CR-V, we went back to his office and asked how old my nephew was, he told him his age (a minor). He proceeded to try to explain what kind of print out we want to show the price, but does a horrible job doing so. He then starts to type on his computer for ten minutes making us wait, for what, I don't know. My nephew asked what are we waiting on, he says "for me, do you have a problem." Finally he shows us a ridiculous price and states that accessories includes a destination charge from Honda. Ok that's where I knew this manager was trying to rip us off. My nephew tells him that price is way above what we wanted to pay and he tells my nephew , "I'm not talking to you," this is where we stood up and were proceeding to leave, he says "So what price do you want to be at then?" I tell him that you heard my nephew, and he says "Well he is not old enough to talk prices, so I'm not going to talk to him." That is just the most ridiculous thing I have heard. Is it not our right to have freedom of speech? Of all the dealerships I have been to they have never told me that my nephew cannot speak. Overall this dealership needs to teach their employees some customer service skills, very arrogant people. DO NOT BRING YOUR BUSINESS HERE, THEY WILL DISRESPECT YOUR CHILDREN! read more

Very disappointed with timing belt job. I was originally quoted $650.00 + tax ended up being $882.86. The crankshaft pulley broke during disassembly so they installed an aftermarket pulley and charged me an additional $165.08. In addition a section of gasket for the timing belt cover was not installed. Service Mgr. Offered to have the missing gasket section put on or a $110.00 store credit but would not credit my visa account as I requested. I didn't think it wise to have my old 96 accord taken apart again. read more

Don't know where to start horrible experience all around from beginning to end. To begin salesman Hy Hoang refused to work out a deal and threw my letter of approval down on the table and said we could not work out a deal then he asks for all my information which he said was for his records 30min later Lee Love had already ran my credit without my consent they insisted I did in house financing but I already had a letter of approval and all I needed was a buyers order they weren't to happy about it but I signed the buyers order and was not going to do in house financing 30min later I received a rude phone call from Hy Hoang telling me someone else was interested in the vehicle and my buyers order was not sufficient to hold the vehicle the only way would be in house financing I needed the vehicle I was promised 2 key when I arrived to pick up vehicle I only had one key and the inside of the vehicle was still dirty Don't recommend them at all read more

WARNING! Be very careful with this dealership. I have been in the car business for over 40 years and they still use the bait and switch tactics. We found the vehicle we wanted and they told me they had it. They even make an appointment that is a boarding pass. Then when you get there the car has been sold. However they had a more expensive model for us to look at. The so called sales manager Bill Briscoe argued with us because we were not happy about driving across town to buy this car that was already sold. His excuse was the internet sales don't communicate with them. What kind of dealership/business does this. We went next door to them at the Community Toyota test drove a vehicle and the salesman told us how great Community dealers were and they were always busy including their service department. After the test drive we drove by the service department and there were no cars in the service bays, it was totally empty. That was one clue this place is a ripoff. I also wrote them an email about our experience there and had no response, another clue this place is a ripoff. Be very careful dealing with this business. read more