Pharmacist refused taper medication after doctor error, then denied prior refusal and acted…read moreunprofessionally the next day

Despite this CVS location being grossly understaffed the Enployees are always beyond friendly and…read morehelpful. In all the years I've been filling Prescriptions at CVS I've never dealt with such an amazing group of people. How the Pharmacists, Pharmacy Techs and other staff are able to keep such pleasant dispositions and helpful attitudes is beyond me, but I'm thankful I am a recipient of it.

I went to pick up my prescription. This Old Woman, who was manning the Delivery Counter. Suddenly…read morein the MIDDLE OF THE TRANSACTION, SHE DECIDED TO LOG OUT and CALLED IT A DAY. I was shocked her EXTREMELY RUDE AND OBNOXIOUS behaviour. I think I will move on to a more friendly atmosphere.

Pathetic corporation.....Slow, terrible customer service, common drugs never in stock at this store…read moreand others that we use.

This store has very well stocked shelves and the staff has been very helpful in all our visits. We…read morealso are happy to find a location close to home that can take care of our pharmacy needs which has been a smooth transition from our old pharmacy. The pharmacy staff are very professional and have advised us of any interaction with other medications that we take. It's really nice to have someone treat us with such care. Thank you

Horrible. Do not use pharmacy. Rude and hateful. I have never encountered such a pharmacy like…read morethis one. Unwilling to do anything to help the customer get the correct prescription when the doctor sends it in with incorrect wording. Does not call doctor or the customer to advise them of error in order to get corrected. They either just ignore the prescription or fill it with error, not caring it is not enough for a full month supply. Mine is only for a week. When I picked it up, they rudely informed they gave me more than they should have, ( it was pending with medicine in it). To have the doctor send it correctly the next time. I will NEVER USE THEM AGAIN once I get this corrected. Not the first time I had issues with them, this is just the last straw. Jackie is the worst person I have had to deal with.

I have been going to this CVS for years. Both pharmacists are excellent and the techs are trained…read morewell! Even the store staff are great. Great prices too!!! I moved further away and still drive to this CVS!

Big time call out to the associate who went out of her way to assist. My wife was in need of a…read moreparticular wound-care product. Had visited two Walgreens before coming into this CVS. The pharmacist at the second Walgreens, without checking their inventory, told me that, if I could not locate it on a particular wall, they did not carry it. Needless to say, I could not locate the item and went up the road to CVS. The VERY kind CVS associate a) verified that their CVS did not carry the product and then b) pulled up the Walgreens website and found that the W store that I had just departed DID have the item in stock. Sheesh. She placed a call to the W in question and asked if they would kindly hold the item at the front register for my return. Wish I knew the lady's name. A Samaritan!!

I decided to try CVS one more time much to my disappointment. Customer Service either don't speak…read moreEnglish or understand it so there can be no communication between patron and customer. The person in the photo department was incredibly rude and actually asked me what my problem was. The CVS on Irving Blvd targets a particular ethnicity and are biased. I will not return.

I had the worst experience at the cvs pharmacy 8580 north MacArthur. I would suggest to others to…read moreuse other pharmacies. I arrived at 8pm and was walking towards the counter, where they saw me walking towards them. They pulled the gate down and said they were closed, they close at 8pm. Then the woman (couldn't see her name because the gate was blocking her) said that I could go to the 24 hour pharmacy. I explained my RX was filled there and I just needed to grab it. Furthermore, I did not live close by and tried to get there fast. The woman said nothing and walked away. The other man apologized and walked away. I completely understand they close at 8, but you saw me coming towards you and I was asking nicely if they could grab it real quick. I would not recommend this pharmacy to anyone

The pharmacy is absolutley terrible!!! My daughters meds were supposed to be ready 04/24/26, then…read more04/27/26 then possibly 04/28/26 but they cant tell me for sure. The meds are not optional, she needs them daily and being without for days with no answer as to when they come in is NOT acceptable. I asked the order to be tranferred to another location that has the meds in stock, due to the type of meds we have to consult the doctor and have the prescription sent to another location costing us more time and money. If you need apharmacy go anywhere but here, this is not the first time we have had an issue!

Every time I go in there, there is a manager on duty and they are very pleasant. They greet you…read morewhen you come in and wish you a good evening when you leave as a young man stocking shelves too probably a high school or college person keep up the good work.

I forgot my insulin pen at home while visiting Grapevine for the weekend. The pharmacist kindly…read morehelped me fill an emergency prescription over the phone. Before I could get agitated about forgetting my meds, she took care of my situation. Thanks!

From the owner: At CVS®, we're here when it counts - with caring experts, helpful guidance, and everyday health and…read morewellness essentials that make managing your well-being feel easier. We're committed to support you can trust, from convenient access and affordable care to moments when you just need someone by your side. Because where you get your medicine matters®, and we're here with care that meets you where you are.

This is the worst, most incompetent, belabored and arcanely functioning pharmacy I have ever…read moreencountered. As one who works in drug research, has a B.S. in biochemistry, an MPH and knows full well FDA protocols and regulatory standards, I can tell you the head pharmacist, Dennis, operates his business like it's the 1950s. The only reason I came to this pharmacy in the first place was because the particular molecule I needed compounded was out of stock throughout the greater DFW metroplex - another very telling indication of just how inadequate their business model is. If you're the only pharmacy out of, say 25, that has a drug, I'd gather things aren't going so swimmingly. In addition to the aforementioned shortcomings, this pharmacy - unlike any other I've known - doesn't offer a courier nor a shipping service. So, if you live in Downtown Dallas, you'll need to drive 30mi to and from the pharmacy to fulfill your order each time. Equally as fun - because of the head pharmacist's rules and relevant paranoia - if you have a month's supply, you'll be expected to come in TWICE within that month to pick up your script. Super convenient, right?! Oh, and another one of my favorite aspects was the rigidity in which this pharmacist felt it necessary to adhere to arbitrary, make-believe chemical standards. I'm not going to bore you with the minutia but suffice to say, if you know anything about chemistry (acidulants, antimicrobial properties, stability, salts, etc) this guy is doing way too much for too simple a process. "You know you don't HAVE to use saline sol'n, right? You can just use water - the molecule has HCl already in it". He says "Well, per FDA regulations we have to comply to a set of stability standards". I followed with, "oh so then I guess every OTHER pharmacy in the metroplex is just doing it 'wrong'? Are they all going to get 'busted'?! Did you discover some novel chem properties that the rest of the world doesn't know about?". Golly, maybe he'll avoid fines and criminal drug charges AND win the Nobel Prize too. The final kicker though is when Dennis tells me further, they can no longer fill my script because it's in a particular drug class as another medicine I take. Which again is false and an entirely ridiculous statement. Drug classes: opioids, benzodiazepines, dissociatives, amphetamines, anticonvulsants, PPIs, SSRIs, etc. They are all different and - unless you got your PharmD degree in 1985 - not equal and very often non-competitive. Especially when considering dosage and frequency at which these particular meds are filled. But I don't take Dennis for a big picture kind of guy anyhow. The moral of the story, unless it's the last pharmacy on earth, please PLEASE do yourself a favor by avoiding this dinosaur and support one of the many other great, reasonably priced, convenient, practical, and current pharmacies being operated in TX. And even if they're in Tyler and you're in Ft. Worth, they can probably ship your meds right to your front door.

I recently transferred to this location because the Community Pharmacy on Justin Road closed. What…read morea nightmare! Although my husband and I have made it our policy to shop locally owned businesses whenever possible, in this case we will be making an exception and will switch to either CVS or Walgreens.

If you go inside to visit the pharmacy for your prescriptions because the drive-through is too…read moreslow, the workers will try to get your attention and look at them in the eyes as you walk out. Do they realize how creepy that is?

I think the main reason most people go to Walgreens is to get their prescriptions filled. Long gone…read moreare the days when customers would frequent this place to find much coveted, scarce items such as toilet paper and hand sanitizer (thank goodness!). Given that, you'd think that they would run a tight ship in the pharmacy, churning out prescriptions like a well oiled machine with quickness and ease. But lately it seems like there's nothing quick or easy about picking up a prescription. At this point I'd say that there's at least a 50% chance of something going awry, ranging anywhere from an inordinately long wait time to no prescription at all, or a combination of both. This hasn't always been the case though. When I first started using this pharmacy my satisfaction level was much higher. The way I remember it, hiccups were few and far between. Looking back, I definitely took for granted the efficient service I once enjoyed. Fortunately, the rest of the goods and services they offer have never been problematic. But, because I don't often go inside the store to utilize them, those carry less weight in my rating.

You can improve by ANSWERING THE PHONE!! I don't want to…read morespeak to someone in the pharmacy and that's the only number listed online so how can you reach the store when the pharmacy is closed?? I would like to speak with someone in the store and when I'm transferred to the store, no one answers the phone! It rings and rings and rings. Very frustrating, zero customer service and unprofessional! I'd give a zero rating if I could.

The best pharmacy I've ever had the pleasure of dealing with! Called on a Friday midday to check a…read moreprescription availability and the woman who answered immediately knew what I was talking about, which is a rare occurrence in the five years I've been taking this prescription. It was in stock, she placed the order and it was ready within an hour. It was amazing to have someone treat my prescription with such urgency and importance. This is the FASTEST I've ever gotten this prescription in the several years I've been taking it. The customer service over the phone and in person was excellent to top it all off! The one hour drive is worth it to me, in the time it takes me to get there, they are still faster than any pharmacy in my area!