I usually don't write a lot of reviews but this place definitely deserves my praise! They are…read moreincredibly honest, nice, and humble. Customer service is EXCELLENT. When I contacted David and let him know my battery was not keeping a charge. David told me to come on by and he will take a look. The next day I drove in and he charged up the battery without a problem. I didn't need a new battery, saving me $200. I am forever loyal to this place.

My advice. Beware of this place. Stay away. They had my car for repairs. when I picked up my car…read moremore mechanical problems were communicated to me. Problem's the vehicle never had before.

5 Star service across the board . 100% honest and the labor…read morecost was fair . Great communication from the service technician from beginning to end .

Scheduled oil change at 3pm. Got there. It's busy. They said it would take less than an hour. Ok…read more They came to take my car back at 3:30. Brought my cabin filter to me 25 minutes later, told me it was "gross" with multiple other customers around me. It's been an hour and I'm still waiting for my car and so are 4 other women who were here when I got here.

Family auto repair always does a great job! They charge fair…read moreprices for the work done and don't do anything that is unnecessary. If it's going to be something they found that wasn't discussed then they call an ask if you would lie that included an how much it will be.

Tanya answered all my questions and I had a lot! I have an almost 16 yo GMC that I'm trying to keep…read moreworking for me. They did everything I needed. Told me Front breaks were needed and back breaks could wait. And we're able to do the oil change as well! I enjoyed hearing about the family that worked at "Family Auto Repair"! They have a very nice waiting area, very comfortable! I'm going to go back soon with my son's car! Thank you so much, Tanya and Family!!

I highly recommend Capstone. I took my car there one afternoon, and they did a scan right away to…read morefind the problem. They ordered the part and had it fixed within a very short time. They gave me the best possible price. David and all the mechanics are knowledgeable and friendly, really caring about their customers. I wish I could give them 10 stars.

If I could give Budget Radiator and Automotive 10 stars, I absolutely would!…read more We were in Springfield from St. Charles for my daughter's MCDA Honors Choir workshops and concert when our 2015 Honda Odyssey suddenly started flashing warning lights on the highway--FCW, LDW, a flashing Drive indicator, and the check engine light. We were only about 7 miles out from our hotel, but we were worried we might be looking at a transmission replacement as it seemed like the transmission went "limp" and wouldn't change gears while driving! The team at Budget Radiator and Automotive got us in quickly, took the time to thoroughly diagnose the problem, and didn't jump to conclusions or try to sell us unnecessary repairs. They found that the alternator had failed, but they didn't stop there. During the repair they discovered the serpentine belt and tensioner were also failing because the belt kept slipping off. They explained everything clearly, showed us what was happening, and made sure the repair was done correctly. After replacing the alternator, serpentine belt, and tensioner, they checked the transmission fluid at my request, (which looked great), then test drove the van for about 20 miles to make sure everything was working properly before calling us. That's the kind of attention to detail and professionalism every customer hopes for. The van now runs beautifully, all of the warning lights are gone, and we have complete confidence driving it home. When you're traveling and your vehicle breaks down hundreds of miles from home, you're putting a lot of trust in a repair shop you've never met. Budget Radiator and Automotive earned that trust from the moment we walked in. They were honest, knowledgeable, thorough, and genuinely cared about getting us safely back on the road--not just fixing a car. Thank you for turning a stressful situation into such a positive experience. If we're ever in Springfield and need automotive service again, this will be our first call. I highly recommend Budget Radiator and Automotive to anyone looking for a shop they can trust.

Fair! Reasonable! Professional! Quick.! Thing I liked best…read moreis they did try to take advantage of an older woman!

If I gave MD Hickman less than a five star rating I would be a liar…read more These gentlemen are educated, highly skilled, and professional in their conduct. I've been bringing my vehicle here for several years and always receive top notch service and very reasonable rates. Every time I leave I tell them, "I'm not going anywhere else".

Went in for work. Parked in a spot. I was in talking to man behind desk. This man comes in yelling…read moreat me about hitting his car with my door. Went out and no mark on mine or his. He said it did not leave a mark, but i hit it. Which i do not understand. Come to find out, he was the owner. So if this is how he treats new customers. How can you trust him not to screw you in his work. Very bad customers service and a bad individual.

DO NOT TRUST THEM! I had an AC system charged by the shop, noting I am a well-versed mechanic, I…read moretold them there was air in the system, and to evac the system longer in order to get all the air out of the system which takes a minimum of 2 to 3 hours to do. They were done in an hour, which instantly raised concerns and not only that, but the AC was not even blowing cold air when they finished. Ethan told me the pressure to the high side and low side were all normal and they didn't know why it wasn't blowing cold air. He said maybe the fan is blowing the wrong direction through the grill, which was clearly not even an issue as that's the direction it's supposed to blow. At that point he didn't offer to look at it another day or anything. Then I checked other areas that potentially could be an issue and when all checked out as being properly working, I took it to the Acura dealership. They evacuated the system and instantly realized there was 1.7% air in the system and the system was only charged .26 instead of a minimum of .5. Big Problem. then they charged the system, which did take a total of three hours, and the AC was blowing cold and everything looked as it should. They added dye to the system and looked for any leaks and went over the whole AC system, which all looked good. I took the documentation showing how off these percentages were after just supposedly getting it filled by Vehicles Unlimited. I called Ethan and he refused to give me a refund and said it was not their fault. Ethan actually tried to say that the pressure was a little off all of a sudden when I was there, which was a lie, as well as other potential problems and that they didn't do anything wrong. I asked him what was the difference between leaving his Shop with no cold air blowing and the Acura dealership leaving with cold air blowing if they supposedly did the exact same thing? Ethan did not have an answer for this, all he did was try to say there's maybe other potential issues! Unbelievable! Unprofessional and refusal to take responsibility for their error. I definitely would not trust this shop with any car.

Absolutely the BEST mechanics in town!!! Great work for a great price. Chris is always more than…read morehappy to take time and explain what the problem and has no problem answering all your questions. So happy to have found them.

If you're looking for an honest mechanic that isn't going to screw you over and up sell like crazy,…read morethis is the place for you. I got my car checked because it was making a weird noise. They went ahead and checked everything else in the car and gave me a very reasonable price.They also have a shuttle if you need a ride somewhere. I've been to many mechanics in town and this is the only one that hasn't tried screwing me over. The people there are very friendly and understanding of your situation and they do their best to get you in. I highly recommend this place.

My friend had her towed to Son Ray's for a no start condition. My friend found out that the problem…read morewas covered by a Nissan recall. Son Ray's was very professional about telling her she should take it to Nissan to get it done for free. Saved her $1100. Thanks for the professionalism guys.