Too bad you cannot give negative stars. We have used Firestone's services through the years, but my wife's interaction with this store yesterday will end that. She has had a tire going low for a few days after putting air into it and stopped to see about getting it repaired. The service writer (name unknown) looked at her tire and found a nail that he stated could not be repaired and the tire would need to be replaced. Asked if these were the original tires which they are as the vehicle is a 2024 with less than 16,000 miles on it and told my wife that they were at the end of their life, and she should replace all of them..... She declined, went to the dealership and was able to get the tire repaired. read more

Stopped at 814 s glenstone store this morning. Driving my mother's car from Arizona to Michigan there is a bad vibration coming from the front. With 500 more miles to travel this Firestone store won't even take a look at the car. I understand a shop being busy but to not help a traveler with a potentially dangerous situation is pretty shitty. I was ready to have all 4 tires replaced to if needed. Don't shop here. Take note of all the good reviews , there isn't 1.​ read more

I had the best experience today. Wonderful service. Had a serious tire emergency and was not able to drive any further. I was fully expecting the worst as they were short staffed. But that did not stop them from getting the job done. They were truly my heroes. read more

Stopped at Firestone on Weaver Road , Springfield Mo. Was looking to get a battery. The guy at the service desk was very rude and very argumentive. I made a mistake and made an appointment at the wrong Firestone. Asked if they could check my battery. He said not until 8am. I said oh well your sign says opened at 7am. I was the only customer there. He said he would not look at anything until 8am in a very rude tone. I will not return just because of the poor customer service. read more

My son went here to have brakes put on. A week later had a flare went to take hub cap off and realized that fire stone had broke two of his lug nut stud off. Didn't tell my son or nothing let him leave with my grandkids in the SUV with only three lug nuts holding the tire on. Now my son has to buy the whole wheel assembly on his SUV to replace what they broke. Could have been worse. If he wouldn't have noticed it and wreaked before having a flat. Don't recommend take ur vehicle there unless u want more problems. Now my son's SUV sits in the drive until he can pay have it fixed from there mistakes. read more

Horrible company! I took my car to have a diagnostic test on it for an oil leak, total charges for the test and so-called "fixing" the leak was over $1,600! They kept it for 4 days and never once called me or gave me an update. Went to leave Firestone and my car wouldn't even start! They must have left the lights on it, I had to have it jumped. A few days later while driving, ALL the oil poured out and I had to have it towed back to Firestone. On the phone, they said they would cover it, but when I got there, they tried to get me to pay for it. They claim a part had broken and that it wasn't their fault, and that they would also need another $1,000 in order to fix the oil leak! Some "First Time Guarantee" they have! read more

Hmmm, fishy fishy... my brother had his tires changed here a while back and only a few days later, his break pads started making a HORRIBLE grinding noise, though they'd be fine before. He happened to mention this to a coworker of his who... came up with a similar experience story (of having his tires changed and breaks going out quickly afterward)! Now, a lil suspicious, my brother went and bought break pads, and changed them himself. Turns out, the pads were worn but, not really in too bad of shape, there was just a metal bracket on the pad that had been bent over to cause the scraping noise. Of course, had he taken his car back to Firestone to have the breaks done... he would never have known, would've he? He'd have just been out more fees.... This 'could' have been an accident on Firestone's part... but if it was, it was an accident they happened to make on my brother's coworkers car also. It gets 2 Stars cause he likes their tire selection... read more

I made an online appointment drive over an hour to get here. They tell me that are booked up but can see my scheduled appointment. Nothing they can do about it. They will never get a another dime of my business !! read more

I've been waiting for 2 months for Firestone on South glenstone avenue to provide a state inspection they say the state hasn't sent them any stickers it's been 2 months since the stickers I asked them when will they be available they don't know whenever the state gets around to it this is extremely frustrating and the people at the desk are rude and inconsiderate that's all I have to say did you go to work but they become shameful and rip me off by charging me for an inspection and then not doing it read more

They are crooks. Paid for tire rotation and they did not rotate the tires. I know this because I asked them to fix a flat and they didn't fix the flat and the tire was still in the same exact spot. read more

I give Firestone a negative 10. Horrible quality of tires. Warranty and road hazard not worth the paper written on. Tread wore off within 6 months and still had to pay for a new tire. Stay far away. Will Never purchase from Firestone, again and will buy local from here on out. Typical corporate organization and attitude. I have never been in when there wasn't another customer in the store with yet another complaint. Customer service is non existent. read more

absolutely could not believe what I witnessed today...... I waited 6 hours for an alignment that I had an appointment for. I had been rescheduled prior because of a capable tech to do the alignment was not in. I witnessed 3 separate customers get lied to while I was waiting. For a National chain like Firestone I was disappointed. A sad display of customer service read more

Horrible customer service. Had an appointment at 11. Didnt pull my car in until 12:30. Had to ask multiple times what the status was. Leaving 3.5 hours for them to run diagnostics. DONT COME HERE. Multiple others with appointments in the same boat. I understand being busy, but dont over book! ETA: Took my car to another shop. Ran their diagnostics and found what this shop told me (water pump, thermostat, coolant flush = $900) was working fine, but found it to be a gasket instead, which was 1/3 the cost ($300)! What a RIP off, on top of poor customer service and time management skills. read more

I did the searching, and found out that for my p/u at the time, the $$$$$ Revos they sold were the best choice for me. So I shell out the loot... Come back later to get them rotated, & a flat fixed, nobody can find a record of me as a customer, gotta charge me blah blah blah... nobody could find a record of my road hazard warranty, which I happened not to have with me. Given my last name is so odd, you'd think it would have been easy to lookup Turns out my truck needs much in repairs. LOL. Reverse lights were in "system failure" - and I had a blinker out - over $100 right there! Air filter cost more than a fuel filter to replace (!)... for all the scary troubles I had, nobody noticed the serious issue of my truck's engine leaking oil & needing a seal... God only knows what they'd charge for that. But, yeah, I was (and still am) very happy with the tires, so they get 2 stars. And they do a good flat fix. Prior to this I was Goodyear 100% for tires. read more

DO NOT COME HERE. Went in for front brakes. Was told needed calipers, rotors and brakes. 598.00 and that included a 50.00 off coupon. I think not. Took the jeep to a local garage, got new brakes and rotors turned (they were fine, just needed turned per an honest mechanic) for 160.00. This included an oil change and inspection. 650 vs 160....... Oh, Nothing wrong with the calipers either. read more

Went here for an oil change while passing through town during the holidays. Staff is friendly, but gave a poor estimate on the time of completion. Was initially told 1 1/2 - 2 hours. I thought this was a tad long for an oil change, but no big deal.....I can go shop at Battlefield Mall and kill some time. After 2 hours I checked back and the car hadn't been moved. Was told they would start on it right away. Walked across to the Mongolian joint and killed the pain with some Saporo beers. An hour later the car was ready. Moral of the story, be prepared to wait 3 hours for an oil change when they are busy. Nice folks though. read more

The location was great if you need to kill time while get an oil change. They really need more seating area and seat for customer. I thought that the staffs were polite. However after the service the gentlemen doesn't give me any information about my car, he just handle me keys and paper I had to asked if everything were okay. If you need small and not complicated services and place to go shopping this is the place for you. read more

Update: still one star. After going round and round with multiple people, Firestone showed a complete lack of respect and customer service. They kept ignoring our calls and emails, but had the nerve to tell others they were communicating with us and that we were not communicating. Will definitely never be back to a Firestone in the future! After seeing the true colors of claim manager, David Verde, it's obvious that their customers are not their #1 priority. Hopefully David and his co-worker, Jared Jones, are never treated like they choose to treat their customers. Unbelievably rude and inconsiderate. Even if it's just an oil change, spend your money somewhere that values their customers!! read more

Lies!! !I went in for an inspection and they made up a huge list of junk that was wrong. They made my car sound like a death trap. I went for a second opinion who was astonished at the junk they had said.. none of it was true. They exaggerated on some things (like a very minor leak) and plain made up other things. I wouldn't send anybody here ever...please go elsewhere! read more

I had gone off and on to Firestone for a few years, mostly just tire changes and tune-ups but last year when I bought my car I went to another auto shop that ended up royally ripping me off and just started exclusively going to Firestone. Twice last year I had them go over my car top to bottom, once after an oil change and once when I was buying new tires in neither of those inspections did they mention a tie-rod issue. This time I went in to have the spark plugs changed, and the fuel injection cleaned (I asked for an oil change but they didn't do it, or bill me so I guess since they didn't bill me that's not a huge complaint.) Regardless they came to me and said that the inner parts of my tie rods on both sides wouldn't pass the state inspection and needed to be fixed they wanted to charge $600.00 for the service I said well that's awfully high let me think about it before you do it. I came home and looked up typical part cost, average labor, and for my own amusement a video on how it was done. I went to another location to see if it even was an issue because I had seen a lot of people say that you should get a second opinion on the issue, well they did need to be replaced and it with parts and labor at this other shop with an alignment and the same "life-time warranty" Firestone had said they were going to do, is a grand total of......$213.00. Seriously Firestone?? I wanted to be thorough before writing this review so I looked closely over the two estimates, and asked the new mechanic a few questions, for the parts for my car they run about $20.00 a piece (and I needed both sides) with the warranty, but can run as high as $50.00, anything over that he said was questionable, Firestone's quote, $132.00 a piece. The parts alone at Firestone cost more than the entire cost at this second shop. The labor at Firestone was a cost of $300.99, obviously the second mechanic isn't charging that much considering my TOTAL cost is $213.00. I wanted to type this review because I hope that another person who gets a similar quote will see it and recognize the need to go elsewhere at least to find out if it's cost effective. What I didn't mention but will now was the behavior of the mechanic, the three inside were very friendly and encouraged me to go and get it looked at and just in general look into it before I paid this, but the mechanic that had been doing the work pulled my car out in this big hurry, stormed in like a child having a tantrum and threw my keys on the counter so hard they almost hit the guy behind the counter. I don't know exactly what had his mood so bad but he gave us this really dirty look and stormed off. I decided then that even if it was a $600.00 repair I wouldn't be having him do it. I don't "not" recommend them, I still have my tires I bought last year under warranty with them so obviously I will go back to have that taken care of but that is basically it. I just recommend that you look elsewhere when getting a quote of that amount for something because that's a $400.00 difference in price and that's a lot to most of us. read more

Long story short,,, Read your paper work!!! Don't rely on verbal conversations... Ended up way over paying for an oil change and to have tires rotated and balanced... Ask for rotate, balance and align but was later told I didn't. My bad. Should have looked closer at the paper work before I signed. When I called to discuss, it was pointless. Told them I would let everyone know and would never be back. read more

Went to the Firestone to get a replacement for my spare tire and an oil change. What I was told at the time of my appointment was it was going to be an hour. After and hour I came back to find the car had not even moved. I then talked to the front desk person to have them give me a call when the car was ready and went to the Pizza Hut to grab a bite. After two more hours I returned because they had not called to find out the car was just now getting put on the rack. That's three hours after the time of my appointment. About 30 min after that I paid for the services and got in my car frustrated and started driving down the road. I noticed that the hood of the car was bouncing up and down so I stopped in a parking lot to check. I realized at that time that the hood was not shut all the way. Given I was going down the road at 40 mph that could have been really bad so I called them back to complain. The person that I talked to didn't seem to care. All he was worried about was if anyone got hurt. About a week later I was heading out of state, after about 6 hours of driving I noticed the engine was smoking really bad. I stopped off at the first exit and let the car sit for a bit to cool before I checked under the hood. I realized when I checked the hood, that when the oil was changed they had not tightened the cap down and the engine was now covered in oil. I then spend the next hour wiping and hosing off the oil on the engine block. Personally I would never go back to them, its just an accident waiting to happen. read more

scamers.they break things on your car.they charge you things that you don't need .they sell you stuff that you don't need .BEWARE DONT GO TO FIRESTONE AT ALL THEY WILL SCAM YOU OUT OF YOUR HARD EARN MONEY read more