Today (Thursday 8-15-24) around 3pm they came to my home in Rocky River, Ohio. Window Universe went…read moreABOVE and BEYOND. They fixed both a door and a window. Window Universe will be my first choice for windows. It turns out that they did not install the window that was broke, but they fixed it anyway.

ll start off with this. No gimmicks. FOREVER WARRANTEE. (yea…read morereally) No "Time share" sales tactics. No telling me "My wife had to be there for the initial visit" (That is also a timeshare selling tactic) No Special "back to school pricing" gimmicks. No buy one get one free. No LYING and saying the competition makes inferior windows (Then when you see what Window universe does it is actually better than the other company) I got 18 quotes for work on my house 5 window quotes. so I am tired and cranky. I didnt call Window Universe intially. (my mistake) I had one company (Who I wont review) that was all the way up to getting a downpayment from me. They seemed good initially but I had to fire them when they didnt show up (it was a fourth offence) Too bad. Well I called Window Universe they came out fast. The quoting process was fast. The person (lance) who came out was very personable. Now I didnt realize this but their quote was 1500 less than the other guy I fired. Also Lance is a dialed in person. He called Provia on my door and he told me that the door I was getting was not compatible so we had to switch. The previous guy was going to give me that door with the side lights. (Was it going to even work??) yeah so there was that. The appointment took minutes. We also talked about basement glass block windows. Their prices. Right on the sheet AND they were really good about 1/2 what I expected to pay. So I am going to do that too before the winter. Anyhow when all was said and done Window Universe was less than the guy I almost used and Lance double checked he got the proper sized windows and sidelights. Great experience and I still have 3+ weeks before the windows show up. Ill come back and add some pictures after it is done. I know it is going to be great.

The team at EZ Window solutions did an amazing job and I highly recommend them! Their communication…read moreand work ethic is top notch!

Amazing what good windows can do for your energy savings! My parents were just visiting from out…read moreof town and could notice a huge difference in the warmth of my home. I had EZ Windows do a full overhaul on all of my windows and I couldn't be happier. They look gorgeous and have saved me money on electric and gas bills. Highly recommend!

After the last big storm, our house was destroyed by a huge tree in our yard. I had many…read morecontractors come to write me a bid, but West Bay stood out due to their professionalism, communication, worknanship, and fair pricing. Ben and West Bay were amazing to work with and made me feel like we're going to be ok. Thank you so, so much for taking care of us. I'm for sure keeping your info for future projects.

Very trust worthy and did a great job fixing our siding. Very timely and was excellent keeping us…read morein the loop. Will definitely use them again.

I had siding and new gutters put on my garage recently. The installer, Jeff did a wonderful job…read more He went over and beyond. I had him close up two windows and the man door for me. The garage looks great. There was another crew that came out to do the gutters. They were done in no time at all. They also did a great job. I recommend this company 100%. THANK YOU FOR A GREAT JOB! Carol Doland

Had windows replaced in 2020. Would never buy again from them. One window is fogged up and was told…read moreI had to pick the window up which would be a 50 minute drive. Numerous window coil springs/balances break everytime I try to tilt them out to clean the windows. The part that breaks is cheaply made. And You have to silicone the frames so they open smoothly.

Aaron and crew did an amazing job on four windows in our home. Looks great and easy for us to…read moreuse. So happy with their work. and they cleaned up everything. aaron was very kind in explaining everything to us. Very professional but personable. so glad they hung in there during the pandemic delays. Good company with a great office staff and kept us well informed in the delays and progress. Highly recommend this company. Would call them again.

I had a door and window replaced but Smart Choice windows. After receiving poor costumer service at…read moreother places regarding the size of my door... The price was perfect ,Installation was quick... Thanks Guys

Called them on a referral and instantly happy. Honest and absolutely no pressure. Rob made us…read morefeel important and walked us through the new roof process. Had other quotes and those were more and a painful process. Highly recommended and good people.

Majorly switched around my schedule to be able to have August come give me a quote for a project…read more He came to the property, took measurements, wrote stuff down, was enthusiastic about the project then just ghosted. I emailed and called to follow up, as I was looking forward to working with them and no response, even after customer service promised a call back.

I appreciate your response but you fail to mention that 3rd Generation "caused" the damage and is…read morenot owning up to that fact. To add further insult, you offer to make repairs only if I agree to pay for the damages 3rd Generation caused. Bond was denied but that doesn't negate the warranty for poor workmanship and trying to pass the cost on to me the customer to get it fixed. The fact remains to this day, there is a failed inspection due to the negligence and the permit remains open for which 3rd Generation has been cited by the city of University Hts.

3rd Generation Home Improvement, good old-fashioned craftsmanship at a fair and honest price…read more From the office to the field, you guys were fabulous. Mike, Rick, Josh, Derek, and all those involved in inspecting preparing the scope of work, quoting the job and ensuring that everything was easy and went smoothly and as planned are truly remarkable people who looked out for our best interest. You guys were there every step of the way and walked us confidently through each stage of the process. Your professionalism was unsurpassed. The crew showed up when they said they would and worked steadily until the job was completed. Their speed and thoroughness of the tear-off and reinstallation was beyond our expectation, and they even cleaned up after themselves. Thank you so much 3rd Generation for our beautiful new roof. We would highly recommend you to anyone and everyone who is interested in quality work being done in a timely and skilled manner, at a fair price. Sincerely Scott & Melissa Young

After receiving no response to our text and email follow-ups since Thursday, we called their…read morecustomer service line this morning to request a status update and emphasize the urgency. Shortly after, the technician (Jeff) called me back extremely upset, claiming we were "bugging" them, and stated that the owner instructed him to cancel our job and process a full refund. I explained that this was our first phone call today to management and we were simply looking for a timeline since we hadn't heard back all weekend. But he refused to listen, claimed he told us to wait until Monday (which is not in our call recordings or my notes), and canceled the service. Very unprofessional conduct. We suspect this company is discriminatory due to us not sounding like we are from the area and being based out of state. We also paid for our job, but have yet to receive a full refund.

After a bad storm in August of 2024, Daniel was going through our neighborhood knocking on doors…read more He asked if he can look for damage to our roof and I said sure why not. I went on the roof with him and he noticed damage in some areas. My insurance company sent out one of their inspectors and he noted the damage. As always my insurance company nickel and dimed the situation to do the bare minimum of repairs. The Restoration Guys know what they are doing, they got me a full roof replacement . It took some time and some fighting with my insurance company, but they guided me through the process and in the end the whole roof was replaced for just the cost of my $1,000 deductible. It looks great! And I highly recommend them Just be patient through the process.