This place is great! They are organized, polite, and knowledgeable. They looked up the car part I…read moreneeded -two particular headlight bulbs- and a very nice man working there came out and installed them in my car, which was tricky because it was dark out! He did it perfectly! I will definitely go there first for my car needs

Came today on 2/26/26 around 4:30pm to replace my car battery I had under warranty. The first…read moreemployee who helped me was a gentlemen who tested my battery but was more concerned about being off than finishing helping me. He also struggled finding my warranty. He abruptly left me at the counter without giving me instructions on what to do next. The second employee who helped me was a younger guy, he was super helpful I can't remember his name I apologize, but he was UNI alumni. Anyways he was super helpful and gave me pointers on taking my battery out, if it wasn't for him - I would've had a terrible day. Thanks again brotha!

Let me start by saying the employees here are top notch. They go all the way for you and they even…read morechanged the battery of the car for me. FOR FREE. The employees here are very nice and respectful. They treated me the way I would like to be treated. Nowadays that impossible to find . See you guys soon

Horrible customer service! Staff is very rude specially some old guy with glasses name is…read moreD-Chiagra, I will not be coming back anytime soon

I rarely leave reviews, but this experience warrants one. If I could give zero stars, I would…read more I'll start with the only positives: scheduling was easy, drop-off was straightforward, and they sent the invoice promptly. Unfortunately, that's where the good ends. I brought my car in for a tire rotation, oil change, transmission fluid service, and coolant flush. I dropped it off at 10 AM. A few hours later, I got a call saying I needed two rear tires replaced... one worn and one with a nail that was "unrepairable." There was no proof provided, and I agreed over the phone. I was charged $577 for tires and $524 for brakes. The pricing already felt questionable, especially after reading similar experiences from others regarding this shop. They also recommended for me to replace my cabin and engine air filters because they were dirty. This is IMPOSSIBLE, because I had personally replaced both just TWO DAYS prior. That immediately made me question everything else they recommended. At that point, it became clear they were either not checking anything or just trying to upsell blindly. I called later to confirm pickup and was told 6:00-6:15 PM, even though their posted closing time is 6 PM. I arrived right at 6, only to see my car just being put on the lift. After already waiting 8 hours, I had to wait another 50 minutes, making me late to my plans. That same night, I noticed fluid leaking from my car. I placed a paper towel underneath overnight and confirmed it was transmission fluid. Not only that, the fluid didn't even look fresh and was more brown than red. The steering wheel was also pulling to the right, making the car feel unsafe. I had to return the next morning for them to fix these issues, issues that should never have happened in the first place. After this, I inspected the car myself and found even more problems (photos included) * Multiple plastic retainers under the hood were broken or missing, leaving engine covers unsecured * The coolant reservoir was nearly empty, despite paying $168 for a coolant service * The driver-side wheel well liner had been left detached, causing it to drag and get damaged while driving At this point, it's hard not to feel like this place is careless at best, or dishonest at worst. I paid around $1,800 and ended up with new problems, missing parts, and had to spend additional time and money fixing their mistakes. To their credit, the front desk staff was friendly. But good customer service at the counter doesn't make up for poor workmanship and questionable practices in the shop. I would strongly recommend going elsewhere.

Lleve el carro a un alineamiento porque tengo garantía de por vida gratis, y un cambio de aceite…read more Todo muy bien han mejorado su servicio !

I found my business transaction with Neal and NR Automotive to be less than professional. We had an…read moreoriginal business transaction that he stiffed me for $400. I do not trust Neal or NR Automotive and would never do business with them again. I will need to take time and money to suing them in court t get my money back.

Congratulations to Pep Boys for employing either the world's most confident liar or a "technician"…read morewho couldn't identify a run-flat tire if it rolled over his foot and introduced itself. Here's the story: my girlfriend comes in with a flat that any half-conscious human could have patched. Instead, Pep Boys' resident tire scholar declares it a run-flat (it wasn't), says run-flats can't be patched (also not how any of this works), and sells her a brand new tire. How generous. Fast forward to today. Another flat, same tire. We take it to American Tire, who informs us the ONLY run-flat on the car is, plot twist, the exact tire Pep Boys swapped in. The one they sold her. So either their guy was so bad at his job he diagnosed a regular tire as a run-flat and then installed an actual run-flat by accident, or he knew exactly what he was doing and saw a woman walk in alone and smelled commission. Either way, the options are scam or stupidity, and honestly neither one is a great pitch for a tire shop. Save your money, save your time, and go literally anywhere else. American Tire didn't try to sell us a submarine. Low bar, but Pep Boys limboed right under it.

I came without an appointment for an oil change and yet they accommodated my vehicle. My vehicle…read moregot a complete check up. The staff are very helpful and clear about what else my vehicle needed after inspection. The waiting area is very cozy and clean. Coffee is free and there is even a filtered water station. There are also charging ports for mobile phones. I am definitely coming back here for my future vehicle maintenance from now on. Their manager, Jonathan, has been excellent in customer service. Thank you, Pepboys -SM Pico.

Please don't ever walk in and order parts from the idiot in the window!…read more Will take longer than you can imagine . They rely on local garages to stay afloat. Go elsewhere, phones kept me from speaking to the idiot. A simple hold button would've cured the situation but kept getting interrupted by incoming phone calls. A kid with a lap top could've done his job. So now, I have a great parts guy in Inglewood that can multitask not like the idiot from the Federal location! A simple get together with local high end mechanics agreed to go elsewhere . Thanks for showing what you do to a simple walk-in. Plus mom's ride is up and going again! Thanks Undercar Plus in Inglewood ! You guys are the best in customer service! Keep up the great work!

So, I did something stupid. I added oil to my car and then left off the cap and had been driving…read morearound L.A. for a couple of hours. What a hella mess. Anyways, went running in here for help with a new cap and oil and the guy that helped me was super nice and make sure I got the right cap for my Kia. I recommend.

On this rainy day in LA, Edwin Help me change my windshield wipers, I was struggling ,Thanks Edwin.read more

I had a starter checked out. And it turns out it was bad. They had my starter in stock and the…read moreprice was right. So happy.

This is now called O'Reillys auto parts I don't know why it's not reflected like that on Yelp. But…read moreI went in there today, because my car told me I needed some oil in it so I looked up the kind of oil that my car takes and I yelped for the closest auto parts store which happened to be this one. I also knew I needed windshield wiper fluid...my car is what was making a weird noise when I turn so I thought maybe I needed power steering fluid. I went in I was helped very quickly and given solid answers to all my questions. I put a quart of oil in my car, my car took all of the windshield wiper fluid, and my power steering fluid was literally dry... I am so glad I stopped in and I fixed three problems in my car for under 30 bucks I felt like such a champ when I left! My poor car was driving me around needing all these things...I fixed her today! Save money on going to a mechanic and do it yourself! The guys at O'Reilly's were super helpful me out and saved me 15 bucks by offering me a product that was the same just less expensive...thank you!