Had a fantastic experience exchanging a 3D printer that was still under the manufacturers warranty…read more No questions asked. In and out quickly. Don't know the names of the people that helped me but they were pleasant, courteous and friendly.

Came from Las Vegas to buy a Raspberry Pi, the experience was way better than I expected with…read moreprofessional and helpful employees, extensive selections in PC parts, printers and 3d printers, PCs, Laptops, TV and more! Hoping one day you guys consider a location in Las Vegas area.

The hinge on my laptop broke and when I called the manufacturer, they said the computer was too old…read morefor parts. They suggest for me to get a used one and take parts off it for mine. I went on EBay and found just the parts I wanted! I guess the hinges on these models break a lot? I was able to contact Tech Expert Guys to do the replacement for me. They are close to my house so it was very convenient. The overall experience was very professional and the turn around time was fast too! Now my laptop looks like new and extend its useful life.

Sal is the real deal...professional, honest, and reliable. I'm keeping his contact saved for…read moreanything tech‑related in the future.

Jeff once again proved to be THEE man able to provide me with technical expertise, solid product…read morerecommendations, along with prompt delivery on a replacement/upgrade laptop. Be sure when in need of any PC, laptop and/or data recovery services, make a smart decision, and contact Jeff immediately!

Jeff has been very helpful to me with my computer problems for many years. I have used his services…read more3 times and will continue to do so as his work is excellent. Highly recommend him. His prices are very reasonable and he is very helpful. Thank you again Jeff. Ela

I'm not sure why this location has several bad reviews. I went yesterday, on Mother's Day, to get a…read morenew computer and printer, and everyone was super helpful and attentive. I needed a very basic all in one computer and 3 in 1 printer. As soon as I arrived I was immediately greeted by the lovely Matthew who was wearing an HP badge and said "I'm The Printer Guy but I'm also a huge nerd so I can help you!". And he did. 30 min later I walked out with exactly what I needed. No upsell, no pushing extras, just a very affordable all in one to serve my at home needs. Issac, the cashier was also super helpful and friendly, he went to the back to locate the model I needed. So I'm not sure why all the hate. These reviews almost scared me away, I'm glad I went anyway. Don't be worried, my experience was 10/10.

We ordered 2 wine refrigerators 3 weeks ago that were due for delivery on May 11. I received a call…read moretoday from someone who clearly has no idea what customer service is and they told me they me delivery I was expecting in 2 days was being pushed out 2 weeks because the manufacturer just shipped the unit. So we are getting one refrigerator on Monday and the other one in 2 weeks.... They of course had no idea what went wrong or why they are telling me about this 48 hours before I am getting f my complete delivery. The worst part is they clearly don't care because they have no idea what customer service means and it's truly very unfortunate because they don't know how to take care and support their customers. Plus they will never respond to this review due to there lack off concern for the customer....

I cannot recommend Kevin at Experimax enough!…read more I originally came in trying to figure out why my laptop wouldn't turn on. Kevin took the time to thoroughly explain that an overheated battery caused a short on the motherboard, and the processor had been fried. What truly set Kevin apart, though, was everything that came after. I was completely torn between repairing my laptop or buying a new one. I spent months going back and forth, researching laptops for photo and video editing, and throughout that entire time Kevin patiently answered every single one of my (many!) questions. He helped me understand specs, gave honest, knowledgeable input, and never once pressured me into making a purchase. That level of genuine care, integrity, and expertise is rare. Kevin's guidance made me feel completely confident in my final decision--I ended up choosing the perfect laptop for my needs (which I'm writing this review on now!). If you're looking for someone who is extremely knowledgeable, patient, and genuinely cares about helping you, go see Kevin at Experimax. Easily one of the best customer service experiences I've ever had. Thank you, Kevin!

I had my iphone 12 Pro Max screen and battery replaced by a young man here, a few months ago…read more Today, the iphone got extremely hot, to the point where I couldn't even hold it. I put it up to my air conditioning in my car to cool it down, but my screen won't sense my touch nor open, even after restarting at the Apple store twice today. Within a week of getting my screen replaced here, I still had the issues where any characters that I pressed on the keyboard would get stuck, have a delayed response, or be off track. What a waste of money. I ended up having to buy a new iphone today. Had I known your services wouldn't work, I would have skipped the extra expense and bought a new iphone the day I visited you.

First time coming to HB Computers and it was a wonderful experience. I was looking around for a…read morereasonable price to fix my PC after I accidentally deleted some drivers. They were super helpful from the start. Did a full diagnostic to figure out the issue, reinstalled Windows, updated everything, and even cleaned my device while I was there -- that was a nice plus I didn't expect. I also asked about missing bolts for my PC case and they actually took the time to look for some at the store for me. Most places wouldn't bother. Pricing was fair: paid a diagnostic fee to find the problem, then $130 to fix everything. Other shops quoted me way higher just to look at it. No upselling, just honest work. Highly recommend if you're in HB. I'll definitely be back for any computer issues.

I had an extremely disappointing experience with this business. I brought my MacBook in for a $90…read morediagnostic on Thursday after being told it would be ready the following day. Instead, I was repeatedly told it would be ready "tomorrow"--first Friday, then Monday, then Tuesday. After nearly a week with no answers, I had to return and insist on getting my computer back because they still had not completed the diagnostic. Despite keeping my laptop for almost seven days, they provided no diagnostic whatsoever and refused to refund the $90 diagnostic fee. I essentially paid $90 for them to hold onto my computer without performing the service I paid for. To make matters worse, when my MacBook was finally returned, I discovered a large dent on the back that was not there when I dropped it off. The communication was poor, the customer service was unacceptable, and I left feeling completely taken advantage of. I will be filing complaints with the Better Business Bureau and the appropriate Orange County consumer protection agencies regarding my experience. I would strongly encourage anyone considering this business to think carefully before leaving their computer here. My experience was that they kept my laptop for nearly a week, failed to provide the diagnostic I paid for, refused to refund my money, and returned my computer in worse physical condition than when I dropped it off.

They are the best. We had some issues with a home NAS storage system, and it ended up taking almost…read morea year to get the system hardware replaced, through no fault of theirs. Once the hardware was finally ready, they came out with no questions asked and corrected the install. They worked hard, respected our home, cleaned everything up, and provided amazing customer service from start to finish. I highly recommend them.

I called last Friday to get a technician to come out today, Monday, to activate my ethernet port…read morehere at home. I had a 1:30 pm appointment. I figure things happen and take time so I didn't call until 2:30 pm or so to check on where the technician was. I was told that my job had "not been added to the schedule" but they would see when a tech could be there. I was then told 3:45-4:00pm. No one arrived. I called at 4:15 pm and was told they were 25 minutes away. I called at 5:01 and the voicemail said the office was CLOSED and here it is 5:15 and no one EVER ARRIVED. I realize compared to other jobs this company has, my job was small and not worth a lot of money. However, the measure of a great business is to treat small customers as well as your big customers. If you don't show up when scheduled, fail to add a job to your schedule, and keep lying to your customer about the arrival time of your tech who NEVER shows up at all...why would I trust this company with my larger corporate work? How you treat people matters, whether the job is big or small. This was unacceptable today and I did not appreciate that I had to keep calling YOUR business to find out what was going on, what happened to the tech, etc. Why aren't YOUR people communicating with customers? Why didn't anyone apologize? Why didn't anyone call before close of business to say, "Hey, we're not coming!" I was extremely unhappy because no one cared that I had taken time off work to meet the tech and no one cared enough to even CALL me and let me know what was going on. You guys dropped the ball big time here and were incredibly thoughtless and rude. Update: They just arrived at 5:36 pm. The techs themselves were GREAT and were able to do the work and complete the job. However, I wanted someone to know about the lack of transparency and communication today as it was very upsetting to me. The quality of work and the people you hired to do the actual technical job were terrific, knowledgeable and qualified. I realized it was not THEIR fault today, but I think it's important for people to know about the communication problems. I updated my review from 1 star to 3 because of the actual techs and their skills.

I am an older, low tech person. I lost the video button on my WhatsApp and tried everything Google…read moresuggested with no luck Took it to HB Computers and it was sorted out in minutes and without charge. I am so relieved! Thank you guys at HB you are stars! I will return to them whenever I need computer help.

The flashlight & camera crapped out on my Iphone 14, so I dropped by HB Laptops to get a quote. I…read morefound out Rex from Fryed Phones was no longer around, so Jack helped me out. Jack is so honest he told me it would take a day or so for the parts to come in, and asked me to return on Mon. He didn't want me to be w/o my phone unnecessarily. I returned on Mon, and Jack repaired my phone 1 hr ahead of schedule. He also offered me a cash discount. I thought the price for service rendered was very fair. I'm glad that an honest businessman like Jack is in our neighborhood. I would rather support a small biz like HB Laptops vs going to Apple Genius Bar, and giving more money to Apple.