They revived my pc when I thought there was no hope. They even stayed after closing until it was…read morefixed. Glad I found this place, and the service was amazing. Super nice guy, we actually chatted a bunch while he was fixing my CPU. 10/10 would recommend

Called in asking if they were buying pc parts (because listings everywhere online say they do)…read more Whomever picked up the phone, who then tells me is the owner at the end but we will get to that part, he had told me, "not traditionally but at times." He sounded so disappointed I wasn't into buying, I mention the 8GB GTX 3070 I have and some high latency DDR4. He just sticks to the ram and says he doesn't buy it, then I reiterated the 3070-- you could tell he perked up. "Oh! You have a 3070?!" I tell him, "Yes, that is what I said." I ask his going rate, he just wants me to throw out a number-- mind you, I had no idea this is the owner (apparently). I ask again, his rate-- he wants to tell me that before he can offer he has to run tests and the tests could in fact take days. Days?! Now, I've ran a shop like this before. I have a background in CIS. I know the tests necessary, a benchmark, a processing overview to check for spikes-- simple things. Never takes, DAYS. I ask, "When was the last time you bought a 3070?" He replied, "a few days ago." I ask him how much he gave, he told me, "100 bucks." I admittedly scoff, I wanted more like 225, I ask him to meet me in the middle at 150. He wants to tell me more about his tests. I inquire further on these, "tests." He is now coping a attitude, wants to let me know he is the owner and at this point he isn't interested and he wouldn't be, "dropping the things he needs to do to run a business." Well, I'll tell ya what, I wouldn't want to shop at a place like this and though I wouldn't be still willing to sell to them-- nah, nah.. Not with that attitude and such a pretentious way to talk to potential customers. Shoppers be warned, and I'd recommend if you go to buy-- ask to test products for a couple of days before paying.

Josh- My son came…read morehome, fired up his "home build" and it worked!!!! ;) Thank you so much!!!! He needed this win. You are without a doubt the most savvy, caring, and efficient person in your field. We had been stumped on that bios problem for two weeks; you resolved it as a walk-in within the hour....and he's calling his buddies about how he magically got a second ram card ;). That's insanely fast and resourceful. I'm hugely indebted to you. I owe you.

Josh clocked my PC model and generation within seconds of me walking in. He asked what the issue…read morewas, and immediately knew what the potential causes and solutions were. 45 seconds into the diagnosis, he pinpointed the faulty part and provided a solution. Josh really knows his stuff. I'm happy to pay for such deep expertise and skill. Likely to be my new go-to source for all computer problems.

Alex Microsoft Certified Advisor at this location come on in to get the best…read more I came in looking for an obscure device: an external CD player for installing legacy software on my new laptop OMG they stock a few for us instant gratification people who need things NOW! Alex was available at the Windows desk. He said "Yeah, this are great! You can watch DVDs your stash of movies you've collected, audio CDs and of course read and write files from your computer or laptop and best of all, enable you to install legacy software on your new laptops ( which no longer have CD drives) Alex picked out this LG Ultra Slim Portable DVD Writer (which does it all) for only $24.99 such a deal! I'm sure I'm going love it! Alex is a wiz. This will be my Go To Best Buy in the Portland Metro Area

Picking up my work laptop. Best Buy's app and website are NOT friends…read more At the beginning of September, I started a new job. My boss ordered me a laptop from Best Buy. He is in LA, and I'm in PDX. So he ordered online, put me as the pickup person and boom. So he didn't have any idea of where I live, and sent the order to the Tualatin BB at first. I asked him to change it to Cedar Hills since I was right down the street at a baseball game with my son. So he did. Now let me say, when you order online, it says "pickup within 2 hours." Yeah NO. You are FAR better going IN the store and buying anything than using the app or website. The order information NEVER updated anything online. Never showed anything but "order placed." So after more than 4 hours I showed up and they said it wasn't ready...blah blah blah give us 15 minutes and we will get it. So that's the FIRST experience. Now to this past Wednesday. I ordered a co-worker a new laptop using our boss' credit card. I ordered it to pickup at this location because I was going to the nearby Umpqua bank for a business deposit. I waited 3 hours and showed up, again no update on the website for order status. Just like the first time. This time the manager tells me that the order wasn't placed because it was flagged for their fraud team. I was like okay why?? Because the order was placed by Dan M but Martina C is listed for pickup. I said I can verify his card #, social, drivers license etc AND I said OR y'all can just call him. So she said oh okay they'll probably call him will you let him know? So I text him that they'd likely call him etc and what was going on. The WEIRD thing was that she checked my ID and said to come back in 10 minutes. So I wait 15, she said "OH I just put your order up front!" And takes me to the checkout. Then she asked if I had the order number (well duh yes I did because I gave it to YOU the first time I popped in today to pickup my order..." And she covered up on the laptop box where I assume the order number was. (which felt weird and pointless to me since 1- I'd already given it to her, and 2 - didn't y'all verify with Dan?) I guess it was worth it because I got my co-worker a really good deal on a nice Lenovo laptop. It's CRAZY that laptops are catering more to gamers than workers now but whatever. The laptop is NICE and I'm glad that despite the annoying sync of an order online to a store it's a good deal.

I've become WAY too familiar with the genius bar. I'm surprised I don't know employees names yet…read more I'm well knownnfor cracking my glass. Two screen replacements but this took the cake. I had my phone sitting on the wall upstairs and it was knocked off and took quite a spill. It likely did more than the "military grade drop test" that most cases boast protecting. This time I full on destroyed the screen. And having a job now that wasn't okay. I needed to get this fixed ASAP. I was really worried because despite having Apple Care + I thought this is a several hundred dollar repair. But it was a $0 repair. $0. YES!!! Winner winner apple dinner. Glad I invested in that especially since I'm a hot mess and constantly breaking my glass. Well at least I invested in some better cases and I'm TRYING to be more careful. So hopefully I won't be back anytime soon.

I'm an Apple user. My phone, laptop, tablet, watch, and headphones are all Apple products. That…read moresaid, I hate the experience of shopping at Apple. No matter the location, they're never easy to access. The stores are always jam packed full. And there's not a single staff member that is easy to get a hold of. They're either non-existent, busy talking to other customers, or chatting with each other. Or you finally speak to an employee but they add you to a waitlist or have to find someone else to help you. Theoretically you can book an appointment, but what's the point of having an open store if everything needs an appointment? You can't just pick up a product and go buy it at a cashier. I think their stores were very innovative when they first opened, but they haven't scaled with the popularity of the iPhone. Instead of buying at Apple, I'm planning to go to Costco or Best Buy for a slightly better purchasing experience.

We were looking to replace our existing computers and not getting the undivided attention of any of…read morethe major computer companies. We then decided to call I-5 computers to inquire about upgrading our existing computers. Darrin fix our computers for us, did way more than expected (our computers were in pretty bad shape) and did so in a timely manner, despite some challenges. Thank you so much, you saved us thousands!

Great service! Stopped in on a weekend and they took care of my issue while I waited. Really…read moreappreciated the service!

They are awesome! We called and a nice guy named Romain helped us. He explained that my computer…read morealready have enough storage. I didn't know there was another drive with tons of storage. He was super helpful and patient. This save me from going out of my way to fix something that did not need fixing. Good fella! Keeper! I have them as my future IT.

whenever I have a problem with my cell phone or computer Hyperion is the place to go - for me,…read moreanyway. After being disappointed by Apple in Washington Square - not at all concerned nor kind - I and my husband tried Hyperion. They are Wonderful, kind, and really explained what was going on with my computer.

Stopped in to ask a question about a printer cartridge jam we could not unjam ourselves. Scott…read more(owner, I believe?) was so helpful in explaining to us how HP purposefully creates these jams when generic, non-HP cartridges are used. This can basically render printers permanently useless. An HP trick to get customers to buy their more expensive ink cartridges. He suggested that we return all cartridges for a full refund immediately. We had to purchase a new printer. Scott was extremely helpful, patient and kind. Never tried to sell us anything. We will definitely be doing business with him in the future should we need computer/printer issues. His advice is trustworthy and no hard-sell!!!

Ace Computer understands the importance of 5 star customer service. They know customers need their…read moreprinters and computers in working order ASAP. They are my "go to" computer business and never disappoint.

Thank you Joshua - you were extremely helpful to us today as we decided on an office chair. You…read morewere also very courteous to other customers and attentive to their questions. I never imagined such great service like we received today from Joshua.

This is a pretty easy in and easy out store if you need a thing! I thought I knew where the item…read morewould be and had t track someone down who knew where it was, behind the counter but it was still a pretty quick stop which I always appreciate. I also appreciate a parking lot without a lot of annoyance finding a spot or that is arranged like people actually park there. Is it just me or does it feel like many a parking lot is arranged by persons who have never seen or driven a car of any kind?

Wolfie's service and commitment to quality was exceptional and I'm happy I came to them!…read more My custom computer now runs better than ever after they replaced my dying motherboard. I would give Wolfie 10 stars if I could!

Communication was off and on, but that's to be expected when chatting through a third party like…read morethe Yelp app. Once we hooked up, Wolfie(?) was concise and accurate about his pricing and the work I requested. It went well and I had my screen replaced in about an hour. This was on a foreign phone (Oppo Find N5, a fold phone not sold in the US) that 3 other shops declined to work on. Pricing was good also, so I give this repair service an AAA+++ rating.