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    Concourse Auto

    5.0 (1 review)

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    8 years ago

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    Route 23 Nissan

    Route 23 Nissan

    1.6
    (134 reviews)

    I rarely leave reviews, but I feel it's important to share my experience…read more Before making the trip, I called this dealership twice because I live in Brooklyn over an hour and a half away. Both times I specifically asked for an out-the-door price. I was told that they could not provide one over the phone and that I needed to come to the dealership and see the vehicle in person. I made the trip and met with the salesperson, who was professional, courteous, and genuinely tried to help. When I asked for the out-the-door price, the conversation kept shifting toward monthly payments instead. He did work to see if I could purchase the vehicle with little or no money down, which I appreciated. I wasn't comfortable with the numbers at that time, so I told him I'd come back with my deposit. The following week, I returned with my deposit ready to purchase the vehicle. That's when I was finally presented with the out-the-door price, which included nearly $5,000 in dealer add-ons, plus another approximately $500 package. I'll attach a photo of the breakdown so others can see exactly what was included. While the salesperson was excellent, my interaction with the sales manager completely changed my opinion of the dealership. I found him to be arrogant, dismissive, and unprofessional. Rather than respecting that I wanted time to review the numbers, he used high-pressure sales tactics, including telling me he had turned down another deal for me and asking whether the person I had on the phone helping guide me through the car-buying process was going to co-sign for me. I found those comments unnecessary and disrespectful. Because of that experience, I will likely take my business elsewhere. It's unfortunate because the salesperson did a great job, but the manager's attitude and the lack of transparency regarding pricing left a very negative impression.

    Classic bait-and-switch pricing…read more The vehicle was advertised online at one price, with small fine print saying dealer fees were not included. Once we arrived, we found out the "dealer fees" were nearly $5,000 and completely mandatory. We were told the fees covered things like reconditioning, detailing, tires, etc. -- basically the normal cost of preparing a trade-in vehicle for sale. I have bought many vehicles over the years and have NEVER seen a dealership tack on almost $5,000 in surprise non-negotiable add-ons like this. Josh, the manager, told us this is "what dealers are doing now." If that's true, consumers should run the other direction. I do want to say Javian, our salesperson, was fantastic and handled everything professionally. The issue is clearly dealership management and pricing practices above him.

    Route 23 Auto Mall

    Route 23 Auto Mall

    2.2
    (98 reviews)

    My Son has been gettin a runaround for 5 weeks. see his review …read more If I could give a negative review I would. In March of 2023 I brought my 2019 Ford Escape into Route 23 Automall for an engine failure. This repair took 2-3 weeks and I was not given a loaner. Less than a year later, in March of 2024, I brought the same car in for a transmission failure (great design, right Ford?). Again, I was not given a loaner, and my car has been in the shop for over 4 weeks now. I was told that a new transmission was put in, but engine lights came on when they did that they could not figure out. For the past 2 weeks, I have been given the runaround and cannot get any answers from Alexis in Quicklane. If a certified Ford auto shop cannot figure out how to fix their own cars, that is a huge problem. Needless to say, if and when I do get my car back from them, I will not be returning, and I will certainly not recommend Route 23 Automall Quicklane to anybody. In anybody is wondering, there is a Class Action Lawsuit against Ford for their transmission issues. Gerkarrah Jones v. Ford, Case No. 2:24-cv-10721-MAG-CI Ford and Route 23 Automall need to do better.

    I have had an exceptional true car buying experience with Brian Barna from Route 23 Auto Mall…read more Like all of you I started my car buying journey online researching. I found my 2024 Ranger Raptor at this dealership. I sent an email late Sunday evening inquiry. I received a very prompt response from Brian the following Monday morning. We exchanged emails and texts throughout the day and had a deal. I filled out a PDF financing application, selected a few dealer installed options, which took a coupe days to receive and install by their service team, and picked up my new 2024 Ranger Raptor on Thursday morning. On Thursday, I had the privilege to meet with Brian in person. He is a knowledgeable, courteous professional! I then signed all the paperwork with the Finance Manager and was done in about 15 minutes. Brian took the time to help me get the Ford App on my phone and walked me through connecting Apple Air Play and all basic features on the vehicle. This was the absolute best modern car buying experience for serious buyers who value their time. I highly recommend with Brian Barna and the Route 23 Ford Auto Mall in Butler, NJ.

    Dep Auto Sales

    Dep Auto Sales

    2.4
    (5 reviews)

    Bought a used car from DEP Auto Sales last month. I am not a motorhead by any stretch, just a mom…read moretrying to help her kid buy his first car. After a pretty exhaustive search and some scary test drives at used car lots around the tri state area, we feel like we got an excellent deal on a good, solid car for not a lot of money at DEP. Very satisfied with the entire process. Really nice people-- turned out I knew the owner, who is a longtime community volunteer. While we were there doing paperwork, several neighbors stopped by just to say hi to the guys working there. One guy brought his dog. Just a nice local business. The only thing I would caution buyers- I didn't hear back when I emailed for info a couple of times, perhaps they dont check it very often. So you're probably better off calling or just stopping in. But how often do you hear about a pleasant used car lot experience? This was one of them!

    We bought a 2004 GMC Envoy. It was in very nice condition and it came at a good price. Our buying…read moreexperience was pleasant. Jack did not pressure us and was very friendly. He went out of his way to let us test drive whatever vehicle we were interested in. Upon receipt of the truck it had been cleaned out, vacuumed, washed and looked great. It came with a 3 month warranty and we were happy. After driving the truck for a few days we noticed the air conditioning did not work. Jack sent us to Meineke a few times before we realized that it was going to be an expensive fix. Jack took care of it all and it was fixed to our satisfaction. Jack is honest and fair. I would recommend DEP Auto Sales if you are looking for a good used car at a fair price from a trustworthy source. Happy Shopping!

    Concourse Auto - car_dealers - Updated July 2026

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