Honest, professional people running the place. THey only do what is needed for the car not extra…read more I have use them for my cars for about 30 years.

I noticed that my 1st review was over 10 years ago. I am still coming here even though I live in…read morethe middle of Montgomery County. They are the ONLY people besides the dealer I take my cars to.

My tire had a nail in it and I did some calling around for a price check. 2 places was going to…read morecharge between $40-$60. I called Expert Auto Repair & Tires and spoke to Olivia and said the price would be $20 and take 5 mins. I went to the location where I was greeted immediately. Oscar had me pull my car up and he plugged the tire right on the spot! I wasn't there for more than 10 mins between getting the tire plugged and paying. Both Olivia and Oscar were very nice and made sure the service was completed to my satisfaction before I paid. The only thing I will say was it was too much air in the tire compared to the other 3 but it was nothing to just let some out. I will definitely be going back for future vehicle maintenance when the time comes!

Bought new tires in May of last year . The purchase included tire rotation. Service was swift and…read moreconvenient. I would definitely return again in the future.

Velas fixed a hole in my leather seat for my Acura MDX. I have an older one and the leather was…read morehard to find. The seat was done excellent. I would recommend them for anyone's repair. It was done professionally and the staff were very friendly. I will use them again for any of my upholstery needs.

The owner was absolutely fantastic. The shop is quite crowded with loads of cars he's working on…read more(most seemed to have tags from CARMAX); looked like a small two-man operation. You sort of have to squeeze your car in whatever space you can find and then kind of go on a hunt to find the owner (smiles). I'd suggest calling first and letting him know when you'll be there so you might catch him better. I got a quote from Toyota to replace my armrest at over $1,000; I bought a replacement from eBay, took it in and he put took off the armrest and two days later I came in to pick it up--whole process to put it on took probably 10 minutes--better than new (he added extra padding) and charged me $55--couldn't be happier and happy to spread the word!

This is a horrible location, they have very bad customer service, the people working at the…read morelocation do not know what they are doing. i got a battery at the location and i went back because their was an issues with the battery and i was told they where not meant to put the battery in my car in the first place. I went back a couple of days later to get an equipment and i asked if i can return the equipment if it does not work and i was told yes. when i took the equipment back since it did not work i was told i could not return it. Tasha D, the manger was very rude and not helpful at all. i will not be going to this location again, I was disappointed.

Horrible communication. Walked in dude workin the desk looked right past me didnt even speak. A…read morecustomer walked in 2 minutes after me. He greeted him with joy. Go somewhere else.

10/10 experience! I got an oil change and they were super quick and thorough. The oil change also…read morecame with checking my other fluids and I believe the air in my tires. They also explained/showed me the different pricing options so there were no surprises. I would advise to check online for coupons as well and remember to show them prior to paying! I believe I paid $83 or $93 with taxes

I love this place it's so convenient the manager Irwin greeted us when we pulled in. He asked if we…read morewanted water tea or coffee while we wait. They cleaned off our window as we were getting our oil changed. They are able to look for several things while you are here and always ensure your tires are at the right psi. Everyone was friendly and attentive

TOTAL RIP-OFF! I was rear-ended while waiting at the…read morestoplight with my tesla model y. The only damage was on a small portion of the liftgate. They took over three weeks for the repair. We asked for a shorter time since it was my daughter's spring break. At first they said it was ok but then they changed their mind. They insisted on a minimum of three weeks. I think that they run a racket on the tesla loaners and charge the insurance with luxury rentals. Their main focus was to secure as much money they could procure for themselves ignoring all the requests of the customers. In total they took around $12,000 for a repair of less than $2000 for an average paint shop. (they tell everyone a minimum of three weeks!)

I had a very disappointing and frankly frightening experience with Total Recon. My 2014 Tesla Model…read moreS was towed here on October 3, 2025, after an accident. They gave me a repair estimate of $17,335.18 on October 15, which seemed reasonable, and I assumed work was being done. For over two months, I waited with no updates. Suddenly, on December 5, they emailed demanding the loaner back immediately and threatened a police report for "failure to return a rental vehicle." I called their rep (Alfonso), who said he would extend the loaner--he never followed up. That evening, the loaner was remotely disabled (Valet Mode) while I was driving, stranding me overnight in 20°F snowy/rainy weather on a busy DC street. I had to pay for towing myself to avoid freezing. The next morning (December 6), they called police (Rockville and Prince George's County), claiming I failed to return the rental. They also told officers my Florida license was "fake" or fraudulent. Police cleared me immediately. I repeatedly explained my disabilities (immune-compromised, OCD, ADHD, anxiety) and asked for accommodations to get my medication and belongings from the loaner (less than ¼ mile away at a friend's house). They refused and left me stranded without transportation or meds ever since. Now they demand over $14,000 in storage/rental fees--almost as much as the repair estimate--yet no work was ever done on my car. I have video, emails, bills, and records. This was unsafe, unprofessional, and unacceptable. Avoid if you value safety and clear communication.

My backglass was taken out by a storm. Pro Guard beat the 4 other quotes for replacement by at…read moreleast 20%. Installation took place with the time frame they told me, on the day I called. I had to take it to their shop for the work, but that's a small price to pay to get it done quickly and at a good price. They did initially install it slightly off center, which could cause damage later on... but they offered to re-install it correctly as soon as I could bring it down. Overall, I'm very happy with the service I got from Pro Guard. Highly recommend.

They were very responsive with my questions and setting up the service. Their price was one of the…read morebest quotes I received but I chose them because of how quickly and thoroughly they always responded ( I think it was Michael). They did a great job with the windshield and I definitely recommend them!

I'm all about finding a trustworthy mechanic, which isn't an easy feat. My husband's truck is…read morealways in need of care; basically it's a money pit - but we need it and need it to run. We were taking it elsewhere, but the previous shop was swamped and suggested that we try ESG and so, we did. I liked the fact that we didn't have to wait, weeks out for an appointment. The mechanic understood the urgency in determining the problem and finding a fix. The issue, remediation and cost, were explained in advance, additionally, any other additional information and/or work needed, was stated in the receipt, so that the customer was clear about additional repairs needed. I felt this shop/mechanic in having honest prices, honoring their warranties and providing efficient customer service.

After multiple tire shops couldn't resolve my highway vibration, I went here to get tires balanced…read more It was expensive - you pay by the hour instead of flat rate. BUT... they did indeed balance things GREAT. Not sure if I'd want to pay that much again for this old car, but they sure know how to do good work.

Initial impression was very favorable. Will see the quality of repairs. Update to follow...read more

So the shop did good work, and they were through but they are little bit on the pricey side. They…read moredid work with me to correct the touchup. Dave is a nice guy. I would go through them again if I am using insurance.

Excellent service! Highly recommend…read more I spoke with Eddie and he was knowledgeable and fantastic with servicing my vehicle

Eddie is amazing!! The service was absolutely amazing and thoroughly completed. I needed a new…read morewater pump and the pricing was very fair and not overpriced. I ended up leaving my old mechanic based on his location and Eddie's new location to my home. There has been no disappointment. I recommend him to anyone.