Everything about this company was a great experience. The sales person, Tom, was pleasant to talk to, knew his stuff, and wasn't pushy. The company was very flexible with install dates and willing to keep carpet in their warehouse until I was ready with an install date. The company called and told me the carpet had arrived and then called again a few days before the installation date to confirm. When was the last time a company actually called when they said they would? Installers arrived on time, were very careful and did an excellent job. I even noticed the installers wore the shoe protectors so they wouldn't track dirt in on the new carpet (a nice touch that other business don't seem to do). I can't comment on all of the flooring types they have but I would not hesitate to recommend Conklin Brothers if you need carpet. read more

Daryl Zweigle and team have done an awesome job transforming our master bedroom from carpet to engineered hickory wood floor (~600 sqft). The work was done at an excellent quality within 2 days. The floor looks just beautiful now! In addition, they did a great job repairing and refinishing our kitchen floor. Daryl was able to deliver quality service at a reasonable cost and timeline. He was very professional and responsive, and ensured the project was completed on time. Thank you Daryl! We'd highly recommend your service to others! read more

I am so glad I went to Conklin Bros. Floorcoverings for the hardwood floors in my house! There is no other flooring store in San Jose or the Bay Area that would have given me such fast, informed, friendly and timely service. Conklin Bros. came right to my house. It was so neat, like the brought the showroom right to me. You can make appointments online it's so easy! The toughest part was deciding on what type of flooring to choose. When Conklin Bros came in I thought that carpet was the way to go. They had so many choices of carpet, vinyl, tile and hardwood. In the end they laid out all of my choices, showed me the benefits of each and I settled for the hardwood. I am so happy with my new Conklin Bros. Floorcovering, thanks guys! read more

My corgi ate the carpet - and Conklin Bros of San Jose - saved it! We had beautiful new carpet installed, by Conklin Bros of San Jose, in May. I came home a week ago and there, right next to the piano where everyone would see it, was a pile of carpet fluff. In looking further, I discovered a wet square inch with no carpet at all. Our dog, a tough corgi, had pulled up the carpet (I think someone had dripped food on this spot.) I was heart broken - the holidays coming and a bare spot in the carpet. I called our great sales person at Conklin, Gail Irwin, and asked what I could do. She said they could fix it. And fix it they did. Marvin (the world's best carpet installer) came out and made the repair. He used a piece of the remnant we had kept; took out the bad spot; and put in the patch. This patch is completely invisible. I know because I looked for it - just cannot be found. Thank you Conklin Bros - my carpet is perfect and beautiful again! Your team is just the best! read more

Moses Mui, Pat Gates, & the installers of Conklin Brothers Carpeting really renewed our old townhome by helping me choose great carpet at a reasonable price; & then to schedule & repeatedly postpone (they were very flexible as escrow kept being postponed) the installation; & then made our stairs & upstairs very nice, with their beautiful flooring. We'll use them for our rentals, too. - Bill K. read more

I have used Conklin Brothers for all my carpeting projects since 1991 - remodels, new carpets in our new home, even a totally random project (carpet on the walls to manage the sound) for my husband's indoor dog training facility. They are courteous, knowledgeable, fair and professional and they'll be doing my future projects as well. read more

We recently hired Conklin Brothers to install new flooring in our condo and we couldn't be happier! Robert, one of their salespeople, came to our home and gave a detailed estimate of the costs. He was extremely knowledgeable of the types of flooring we were considering, and he was not pushy but very patient with our questions. We decided to install a Luxury Vinyl Plank by Armstrong and we are thrilled with the finished product! Jason, the installer, spent an entire week at our home and he was fantastic. Very professional and even came back on Saturday to finish off a spot that he didn't think was perfect. A great experience from start to finish, highly recommend them! Kathy and Brian San Jose read more

We've been enjoying the carpet and vinyl that was installed in our home by Conklin Bros a couple months ago. Rae Hanson was our salesman and he was very helpful throughout the entire process from selection through installation. We appreciated Rae's attention to details, knowledge of the business, talent for color coordination and friendly personality, among many other attributes. He was there for us every step of the way, even popping in to see how the installation was going. He was prompt in answering phone calls. We felt that Rae gave 100% of himself to our project. Our carpet installer was Jose who is very professional and fastidious in his work. He and his men did a great job. We were equally as pleased with the vinyl installers. One more point; the other sales people at this location were very helpful when we stopped in to pick up a carpet sample and ask a few questions on a day Rae was out of the store. They treated us as if we were their customer, taking as much time with us as was needed. We will return to Conklin Bros for future flooring needs and look forward to working with Rae again. read more

I have had several great experiences with Rae Hanson. He has gone over and beyond assisting me with my clients and personal residence. Large selection and very knowledgeable. Great reliable employees and product. read more

Conklin Bros San Jose just re-carpeted our entire house with wall-to-wall carpet and we can't be any happier! Jason, our estimator, and our installation crew were absolutely first rate. Jason helped us select the best carpet and pad for our needs and for color and comfort aesthetics, and the crew did a superb installation. Also, they gave us a superb price for the job --- in part because Karastan was having its May Sale. Changing the carpet in an entire house is a huge challenge for its occupants, but Conklin did nothing to add to that challenge. We recommend them most highly to fastidious homeowners who want the very best of carpet installations. read more

We recently had hardwood and carpet installed in our home. Nelson was our salesman and he did a thorough job with us. Very patient ......he even came out to the house during the installation to see if we were happy. What a guy! The crew were fabulous.....Jason and Jared. The BEST! Nice guys who work for Conklin Brothers who we could communicate with and count on. Hard workers. Would definately recommend Conklin to everyone. We've had dinner parties since and everyone was so impressed with our floors. We are very happy campers! read more

Couldn't be better. Rae helped out in selecting the correct underlay for a problem with a fourplex I operate. Needed a good carpet solution to reduce the noise going from the upstairs unit to downstairs. They even helped with solving delivery problems and coordinating the delivery with my contractor. All in very helpful.... read more

My experience could of been a lot better. I was working with Dave who was easy to work with, he gave me a bid on some flooring I was doing for a office space. I told him I needed to get 2 more quotes before moving forward, which he was fine with. I called back about a month later telling Dave that I wanted to move forward and he emailed me that there was a price increase of $2000! I told him the quote I had was suppose to be good for 90 days which is stated on the bid, but management did not care. I actually found the same flooring at another location for less expensive but was going to go with Conklin Brothers as they were the one to find the material initially. But when they raised the price on me by another $2000, I said no. It's too bad I was looking forward with working with Dave more. read more

WARNING - if you want incompetent installers who cannot speak English, then Conklin Bros is the place for you. They sent 3 filthy men to install carpet at my home and the one marginal English speaker spent the time vomiting in my bathroom and lying down in the truck while the other 2 proceeded to damage things in my home. Conklin had my credit card for the job and incorrectly put a lien on my home. They are a complete nightmare!!! Horrible customer service! I will never use them again and will tell everyone I know not to use them as well. read more

Horrible!!! I would never recommend this company. Terrible customer service just like a used car lot. Not one person has the same story as the other. They hound you but yet will not disclose cost of labor or material in a written quote. We have tried 3 times now to buy carpet here and just fine the entire experience horribly frustrating, dishonest and shady. read more

Update. A couple weeks or so ago Conklin Brothers sent an independent inspector out to our house. He did a number of tests and then left telling my wife he'd give Conklin the results. He said he couldn't share any results with us since Conklin paid for him. We've not heard any results yet. Response to "Richard O" who I assume is the same person as "Rick Oderio" that I hear on the radio. Happy to have an apology from you but I'm not sure how that helps our situation. I'm hoping we will hear the results of the inspection soon and that there is some remediation action coming as a result. Being the owner, I'm assuming you have some sway. We've used Conklin Brothers for a number of jobs in the past and were always very happy with them So, of course we decided to give them our business on a hardwood floor. I guess we should have read the Yelp reviews before we shopped but we never thought to due to our previous good experiences. Gayle Irwin saw that we had dogs and never thought to tell us about how soft a lot of new "hard"wood floors are. We chose something that looked good and she said it would be fine. We went with an engineered product because it was supposed to be much sturdier than the solid wood. In the end, it's pretty sad. We've had planks crack, and there are scratches from the most minor thing. You can't drop a thing on them otherwise they chip. The workers installing the product were nice and did good work but the product itself is just awful. It's only been 6 months and the floor already looks worse than the original oak did that I had refinished myself 21 years ago. One of the VP's (Craig I believe) came out and said there was nothing he could do. Congrat's Gayle and Craig, you've just turned a customer who used to recommend you completely around and we will NEVER, go back to them EVER! We've told all of our friends too. All we have to do is show them the floor and tell them that it's 6 month old. It speaks volumes for itself. If you want a good floor, or an honest sales person, find someplace else other than Conklin. We thought we could count on them like the ad says. Turns out we and the ad were wrong. read more

My wife and daughter met with Moses Mui and selected bathroom tile that they liked. I went the next day and purchased the tile paid in full. I was given a ten day waiting period just to be safe. They were sure that it would be in their store sooner they just wanted to be safe.. I contacted Conklin Brothers 10 days later. Now they said it would take another six weeks, No phone call or notice just thats the way they do things! I got my money back and will never ever do business with Conklin Brothers again. I bought my carpet from S & G carpets up the road and that was very positive experience. read more

We were moving and gave them plenty of time. the sales person said we'd be able to get it installed in no problem. so we had them measure and we picked carpet, and the they said they werent sure if they could install it on the date we needed. We went to another place, and now with less time, they made it happen read more

This review is for Jason S the installer of our new flooring . He did a great job of installing and cleaning up. Jason was great but can not recommend CONKLIN Bros. Fremont. A two day install was a two week install did not have enough flooring the first attemp. read more

My husband and I have purchased carpet and laminate flooring from Conklin Brothers on three separate occassions and can't say enough good things about them. Their large showroom is filled with samples of quality flooring - not the crap you can get at Home Depot. I'm talking Mohawk and Karistan carpeting, Wilsonart and Armstrong laminate flooring, many fine dealers of real hardwood floors, and even area rugs. OK, maybe Home Depot does carry some of these brands, but can you ever find someone to help you? And if you do find someone to help you, is it someone who seems like they really know the business? Conklin's staff is extremely knowledgable, professional and completely non-pressuring. I recommend talking with salesman Moses Mui. Our flooring purchases with Conklin Brothers have been years apart, but Moses still recognizes us when we come in and treats us like treasured customers who deserve the best deals. And we are just the Average Joe Homeowners of a 1500 square foot house. Moses is incredibly knowledgable and very honest - he will often steer you towards less expensive brands that he thinks are better quality. Conklin's prices are also very good - we always leave feeling that we got good quality and value for our money. In addition, their installers work for them and not are outside contractors That means that Conklin absolutely stands behind their work, as well as assuring their professionalism and ability. Conklin Brothers has been around since 1880 so they must be doing something right. Their jingle says it all - "Conklin Brothers, you can count on us!" read more

I have been doing some updating of my home and thought new carpets were in order. Shopped quite a few places before visiting Conklin's San Jose store. Glad we did. Their selection is greater than any other stores we looked at and found a couple styles we liked. We worked with Robert Overholt, who exhibited quite a bit of patience with my wife, who has a hard time making a decision. Well, Robert was an absolute professional, showing us many colors. textures and brands. We finally selected our choices and put our deposit down. A week later we set up an appointment for installation. The crew was amazing! These guys are VERY hardworking and kept their mess to a minimum while working and left our home very tidy and clean overnight until they could finish. We had a complex pattern installed on our sweeping staircase and the match of the pattern between all 18 steps is incredible!!! Great job Robert and the team at Conklin! We're VERY pleased with our new carpets. read more

Conklin....over priced slow to install and the work was half ass. Did not finish corner grout and tile work. Left areas exposed when it should have been finished. Every little thing they wanted more money. The grout in shower is staining the tub. The grout is cracking in spots.They do not commuicate well and show up whenever they want. Just a very sad experience I wish I had gone somewhere else....and when we were leaving the show room we could see them laughing at our order and how we suckered these guys in to our business. Pretty sad. VERY BAD EXPERIENCE. read more

I am the type of person who values quality work, excellent customer service and attention to detail vs. getting the cheapest price ever. I have no home repair/maintenance skills and couldn't buy the materials myself and then get friends to help me. I want it done right vs. fast, and I am patient and will wait for a referral from a trusted friend or other professional in a similar enterprise. I am not a friend or family member of this business. So, with that caveat, I'll say... ... ... My refrigerator malfunctioned, leaked and ruined my hardwood floor. It warped, I thought, one plank. I called my contractor, for whom I have enormous respect, and asked him for a referral. He told me two names, and I picked Conklin Bros. because I live in Mo Hill and they were the closest to me. The owner, Rae, stopped by on his day off to give me a quote. I found him to be scrupulously honest. He told me that the job wasn't that big, and that "if it's OK" he would just give one of his guys a heads-up and then I could pay him on the side. I thought this very generous--he's asking me IF it's OK to save me MONEY? Duh... ... ... Pedro, who is a project manager for Conklin, lives relatively close and he took the job. Even when that "one plank" turned in to a much more complicated situation, he and a coworker labored over my floor as if they were making a 200% mark-up. He explained all of the problems or issues and showed me all of the receipts for products that he purchased. I know he was concerned that I be satisfied because repairing a hickory floor--even when I had the original (extra) planks--is tricky, and unless you're ripping up the whole thing you're just not going to get the perfect tongue-in-groove effect. I was prepared for it to look "just OK" since a refrigerator was going to be covering most of it. But it looks fantastic. And the process of dealing with the insurance company, the people who demolished the existing damaged floor and etc. was very onerous, but this part was actually quite pleasant. They were done very quickly and told me to stay off the area for a few days so that the glue could dry. They weighted everything down and cleaned everything up including the garage where they prepped. read more

As you can see, I don't write many reviews. Frankly, I'm not sure what to believe these days? However, once again, I am astounded at the selection and level of follow up support I have received from not only Conklin Bros but Craig Nourie as well as Rick Oderio himself. I change floors as often as the days of the week. The competitive pricing at Conklin Bros allows me to do so. As a matter of fact, I stopped price shopping them years ago. I believe they are (if not) the largest floor covering company in the bay area and as a result, they are able to past along the savings to their customer base. With that said, price alone is not what keeps me coming back and hence the reason for this review. I recently laid a very dark wood floor on my first story, wanting to see how it looked before laying the second floor. It turned out gorgeours! I got busy and a year went by. Finally when I went to place the order for the 2nd floor, I found out that the wood was discontinued. Rick Oderio committed to calling every single vendor (including International) to see if they could find a few hundred square feet of the wood in question. A week later Craig Nourie met me for lunch (on their dime) and showed me a spreadsheet of the "hundreds" of vendors he reached out to trying to find the wood I needed to complete my remodel. To no avail, the wood was no where to be found. At that point, he gave me "2" alternatives. Lay the 2nd floor and stain to match, or lay a compliment floor to highlight the dark floor where the wood came together at the base of the first floor landing, which Craig showed up with (he brought the sample) at our lunch. I immediately choose the compliment color as I really liked the uniqueness as well as the way it tied the floors together. To be perfectly candid with you, I'm actually glad it ended up working out the way that it did. Conklin Bros experience and follow up/support helped turn a potentially very bad situation into a very unique work of art! Thank you, Conklin Bros! Thank you, Craig Nourie! Thank you, Rick Oderio! I am a very happy customer! read more

After exploring the big box world of shopping for carpet, i.e. meeting some kid who knows nothing about carpet and basically saying look over there and let me know when you want me to write you up to going to S&G where there customer service just sucks, Conklin Bros ended up being a splendid surprise. I really appreciated their honesty. In the store, they couldn't really do any pricing that fit our budget, however, their sales person recommended their in home consultation. Then proceeded to introduce us to their technician, who promptly followed us to our home and brought samples for us to review as he measured. He recommended a few, and we ended up picking one that really matched both our desire for looks and budget. The pricing was ok, probably could do a bit better shopping around, however, the fact that they were so nice and could get a total install price within our budget, meaning they were negotiable, was what ended up closing the deal. It was painless. I highly recommend them. read more

Conklin Bros has a great tile selection and great service. Rae was especially helpful.

I had my expensive wool carpet installed in December of 2018. Installation went well and the carpet looked good for a week. I noticed it was shedding a lot and I was told that was normal and it would stop in a few months. By the end of March I had already asked them to come look at the carpet because it always looked fuzzy and I was using vacuum bags like crazy. Basically the vacuum was filling up with wool. Every time I called it took along time for the manager to call me back or to get someone out to assess. After two inspections the manufacture says there is nothing wrong with the carpet. Every day when I walk up the stairs and use the rooms I am reminded on how bad the carpet looks. Conklin will not replace or shave the carpet to improve its appearance. The manager told me that it would cost me $400 to get it shaved I would incur that cost. I WILL NEVER USE THEM AGAIN. They don't stand behind the products they sell!!!!!! read more

We visited Conklin Bros on Fri, July 17, 2015. We were immediately greeted in a warm and friendly manner by Gail. Gail provided us with helpful, professional service. Our needs were met at a MORE than fair price. We highly recommend this location to anyone with flooring needs. read more

We just had Vinyl Flooring installed in our new sunroom...The installer, Steve, did a great job. He worked very hard and the job is perfect. He was always on time and put in long days. We appreciate his hard work... read more

We are redoing our place to put it on the market and even though their quality was good and customer service was great. There workers are HORRIBLE. A gentlemen came into my home to put in a bathroom floor and asked him to take his shoes off as we just shampooed our carpets and he was yelling at me " I am not going to take my shoes off since i will be going in and out of here." I could not see him as I was upstairs and he was downstairs as my nanny let him and his other co-worker in. My child was there too. I asked the employee to put booties on and he refused. He walked on my newly shampooed rug and I said I really can't have shoes up here. He said "don't tell me how to do bathrooms" He was out of line and rude and I felt very uncomfortable. I called the company and all they did was apologize and say he has been working there for a long time. When you are shelling out hundreds of dollars they need to screen their employees and treat people with respect. This man should never be in front of customers as he was very unprofessional. This company does not train or hire good employees. I grew up in construction and my family knows the owners as well. I know the construction industry is not the friendliness however this is unacceptable. read more

Still the worst Customer service I have ever seen. my floors look horrible. yours will to if you let them in your house. I left a detailed message for Mr. Oderio. never a word back very disappointing. read more

Great service from Rae at Conklin Bros. He provided great personalized service visiting my home to measure, show samples, suggesting ways to cut costs & to use remnants so nothing was lost. HIs responsiveness to requests for quotes and information was amazingly fast! I will start with Conklin and Rae for my next carpeting remodel. read more

We highly recommend Conklin Bros for flooring. Tom was very nice and great to work with from measuring our floors, picking out luxury vinyl tile, and giving us a quote. We were fortunate to have Butch and Fadi install our floors. They were very professional, hard working, and very pleasant to have around the house. Each day, they arrived on time and finished the job beautifully! We love our floor! We are planning to re-carpet our stairs next month so we'll call Conklin again for sure!! read more

I have been dealing with Conklin Brothers for almost 40 years since it was highly recommended by a friend who sold wholesale carpets. I have bought carpets, linoleum, and tile from Conklin Brothers. In every case, there was a great variety of high quality products to choose from; the price was competitive; and the installation was expertly done. Most recently, I dealt with Rae Hanson. Despite my vague description of what I wanted, he brought me the perfect carpet and tile. This time, I had a small repair job following sewer pipe replacement and radiant heat repair. Carpet had to be re-tacked and a small piece replaced. Again, the installers did an excellent job, and everything looked like new. read more

I went in to get price quotes on carpeting and vinyl flooring. Had to wait for several minutes to get someone to help me. When I did meet with the friendly sales woman, I noticed that the materials were all HIGHER END and VERY expensive!!! I told her that I was selling my home and looking for lower-priced flooring but she did not have that. She gave me price quotes on what she thought I could afford but they were so high! I thanked her and went elsewhere. (I purchased my materials from S&G in Santa Clara and worked with a great guy named John. Their prices were MUCH more reasonable on quality flooring materials.) Anyhow, while Conklin has a lovely and HUGE showroom, expect to pay a HUGE price, too! I went to 6 places to look at flooring and this was the most expensive of them all. This is NOT a place to get bargain prices! read more

If I could give 0 stars, I would. I contacted them and they sent a guy out. He never gave a formal quote and was supposed to bring back samples but never did. I emailed him a few times but got no response. I called his cell, no answer. I called the office a few times and finally got to talk to someone who told me that he no longer worked there. Explains why emails were not answered but shouldn't those be forwarded to someone who still works there?? Anyway, Daryl came out and was super nice. He measured everything and left some samples for us to look at saying he would be back that Friday to pick them up. That was 3 weeks ago and the samples are still here.... He is never available in the office, never answers his cell and his voicemail is full. I took my business to S&G and our carpet/tile is being installed tomorrow. read more

I am a commercial property supervisor, and my co-workers and I have been working with Rae Hanson at Conklin Brothers for 8+ years. I had used other vendors before choosing Conklin Bro's. as my preferred vendor. Rae provides excellent service, often going out of his way to provide a quick turn-around on estimates. Their dispatcher, Pat, works within our schedule - even when we are under a tight deadline. The crews always show up on time, and their work is always done neatly and professionally. I wouldn't use anyone else! read more

Conklin has been our store for any/all carpet needs for years. Conklin sales people and the GM, Mr. Oderio, have been fantastic with assisting us in selecting carpet of the highest quality within our budget and timeframes, and installers have been efficient, clean and timely. When we needed to sell my mother's home following the death of my father and replace thousands of square feet of original 25+ year old shag carpet in a short amount of time, they were incredible! Great pricing, excellent selections, flexibility and they took the angst completely out of it. We've used them to purchase carpet in two of our homes and, again, they provided great direction in selecting carpet, educating us in the type, durability, and quality, so that we felt informed and very satisfied with our choices. We've received many compliments, enjoyed the carpets for years and have never regretted a decision. We shop around each time to see other brands, services and pricing, and yet always return to Conklin. Conklin will work with you and find the best solution for your situation. I value that immensely. My husband has used Conklin off and on for decades to purchase carpet for trade show exhibits. Again, they have been extremely accommodating, helpful and efficient. Recently, his client wanted carpet dyed a specific bright yellow shade to match their logo/brand, and Paul moved heaven and earth to make this happen. The client was thrilled with the result, and that's the name of the game. read more

I had my flooring done initially about 15 years ago. Conklin Bros did such a great job, that I didn't shop around when I recently decided to replace some of my carpeted areas with wood flooring. Conklin Bros is all about quality, and Rae took very good care of me. His follow up throughout the process, until closure was appreciated. I will definitely go back for any future flooring needs. I received exceptional customer service, including the installation process. They were all very professional and did an outstanding job! read more

About 2 years ago we were doing a complete remodel of our house in Cupertino. We went to Conklin Bros. because my husband had had good service from them in previous years. Gregory took care of us letting us take a few flooring samples home with us. He came out to the house to further advise us. We had the kitchen, entry, and both bathrooms done. The house was some 40 years old. The job proved to be more difficult than they had anticipated. There were layers of glued down old linoleum that they had to remove. They did such an excellent job. Our new "hardwood" linoleum kitchen floor really looks like wood, but I don't have to worry about spills. The entry way tiles look like real ceramic tile. Everything is just lovely. And there have been no disappointments even after 2 years of use. The price was very fair and the service was perfect. I wouldn't go anywhere else. read more